Pittsburgh
Job Description Full Time & Part Time Positions Open Job Functions & Responsibilities • Prioritize and provide warm, friendly customer service in a timely fashion., • Operate a traditional walk-up/ordering counter station, as well as a drive-thru station., • Coffee shops are a third space for the community – build relationships with our customers through small talk and other ways of customer engagement (remembering names, regular orders, product recommendations, etc.), • Operate our POS system efficiently and accurately to ensure speedy service and correct tickets., • Prompt upkeep and sanitation of customer seating areas, condiment counters and bathrooms throughout the shift., • Prepare and serve food & drinks in accordance with health code guidelines and Coffee Tree Roasters standards (such as dialing-in espresso, following ratios for brewing, recipes for specialty drinks)., • Operating coffee shop equipment, including but not limited to batch brewers, semiautomatic and superautomatic espresso machines, blenders and manual coffee brewers, etc. safely and skillfully., • Taste current and new coffee offerings, specialty drinks and food items to familiarize yourself with our menu., • Learn about our products to answer customer questions, and to sell our items with confidence and enthusiasm., • Maintain an organized and clean work environment in a busy, fast-paced setting., • Routinely perform opening, closing, and shift change procedures accordingly to task checklists., • Weekly detail cleaning to ensure customer and work areas are properly taken care of., • Restock and organize operational inventory and retail shelves throughout the shift using FIFO standards., • Receive and check in routine deliveries into our inventory system to ensure stock accuracy., • Coffee experience & knowledge is preferred but not required. At minimum, an open mind and willingness to learn about coffee and how their unique terroir, how it’s roasted and brewed can affect flavor., • Sales experience is preferred but not required. Having knowledge of our products and offerings to upsell and suggest add-ons and recommendations of high-value items will be part of the job goals., • Maintain regular, punctual attendance., • Available to work flexible hours that may include early mornings, evenings, weekends, and holidays., • Adhere to company policies & procedures reviewed at the time of hire (such as attendance guidelines, drug & alcohol policy, general conduct policy, etc.), • Strong interpersonal skills – you will be working closely with a small team per shift and interacting with a variety of customers in the community., • Ability to work as part of a team., • Ability to multi-task and move with a sense of urgency in a fast-paced setting., • Receptive to constructive criticism to improve workflow and operations, • Promoting good, open communication to cultivate a positive work environment, • Problem solving skills, sometimes in high-stress, challenging situations., • Standing and moving on your feet for 4-8 hour shifts (with scheduled breaks in-between), • Lifting and moving items up to 50lbs - cases of milk, cups, dairy/tea/chocolate powders, etc., • Training is paid. It will span over 5-10 days at the Latrobe store., • Initial two days will include on-boarding paperwork, company policy review, customer service guidelines, POS training, introduction to coffee, coffee skills (tasting, brewing, espresso bar), drink recipes, shop standards and best practices., • Cash and credit card tips., • PTO offered for full-time employees after 90-day probation period., • Medical, dental and vision insurance available for full-time employees after 90-day probation period., • One free specialty drink per shift. Job Types: Full-time, Part-time Pay: From $11.25 per hour Expected hours: 15 – 40 per week Benefits: • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid sick time, • Paid time off, • Paid training, • 4/6/8 hour shift variabilities, • Day shift, • Evening shift People with a criminal record are encouraged to apply Work Location: In person Company DescriptionWe are seeking hard-working, enthusiastic individuals to fill our part-time and full-time positions at our locations (Shadyside, Fox Chapel, Mount Lebanon, Pleasant Hills, and Latrobe.)We are seeking hard-working, enthusiastic individuals to fill our part-time and full-time positions at our locations (Shadyside, Fox Chapel, Mount Lebanon, Pleasant Hills, and Latrobe.)