Client Success Director
3 days ago
Huntington Station
Job DescriptionAbout EmplovaEmplova is a boutique PEO delivering high-touch HR, payroll, benefits, and compliance solutions to clients who expect precision, expertise, and proactive guidance. We operate as a lean, high-performing team where ownership is real, expectations are high, and our clients rely on us to get it right the first time.About the RoleWe are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory with hands-on execution. You will lead client relationships, guide HR strategy, and ensure seamless delivery across payroll, benefits, and compliance—stepping in as needed to resolve issues and drive outcomes.Key Responsibilities • Own a portfolio of clients and serve as their primary point of contact, • Build strong relationships with client leadership and provide proactive HR guidance, • Advise on employee relations, compliance, performance management, and workforce strategy, • Ensure accurate and timely execution of payroll, benefits, and HR processes in partnership with internal teams, • Troubleshoot and resolve issues across HR, payroll, benefits, and HRIS platforms, • Lead client onboarding and implementation to ensure a smooth transition and strong foundation, • Conduct trainings for clients and employees on HR best practices and system usage, • Partner cross-functionally with Payroll, Benefits, Compliance, and HR teams to deliver a seamless client experience, • Identify risks, recommend solutions, and help clients stay compliant and well-positioned What Success Looks Like, • You take full ownership of your clients and follow through on every detail, • You deliver complete, accurate, and proactive solutions, • You balance strategic thinking with hands-on execution, • You build trust quickly and confidently advise client leadership, • You operate with urgency, organization, and accountability Qualifications, • 5+ years of HR, PEO, or HR consulting experience in a client-facing role, • Strong knowledge of HR compliance, payroll, benefits, and employee relations, • Experience managing multiple clients or accounts simultaneously, • Excellent communication and relationship management skills, • Strong problem-solving skills and ability to navigate complex situations, • Highly organized with strong attention to detail, • Experience with HRIS/payroll systems (PrismHR a plus), • Bachelor’s degree or equivalent experience Who You Are, • A proactive, solutions-oriented professional who takes initiative, • Comfortable operating in a fast-paced, high-expectation environment, • Equally effective advising leadership and handling execution-level details, • Accountable, reliable, and committed to delivering high-quality work Why Join Emplova, • High-impact role with direct client ownership, • Collaborative, high-performing team, • Opportunity to work across a diverse client base, • Exposure to complex and meaningful HR work lx0ZvIkc2M