Customer service supervisor jobs in Rome, New YorkCreate job alerts

Job DescriptionDescriptionOur company is currently seeking an experienced Laundry Supervisor to assist the Director of Housekeeping with routine manual work in processing laundry-related tasks under general supervision. Laundry Supervisor with experience in a long-term care facility, hospital, or healthcare setting preferred. Laundry Supervisor Key Duties • Follow cleaning policies and procedures to ensure proper washing., • Collect, sort, wash, dry, fold, and distribute linens and personal clothing., • Operate laundry equipment safely and efficiently., • Interact positively with residents, staff, and guests, providing excellent customer service., • Perform other job-related duties as they become required. Laundry Supervisor Qualifications • High school diploma or general education degree (GED)., • 1-2 years long-term care or healthcare experienced preferred., • Must have verbal and written communication skills. Laundry Supervisor Benefits • Health, Dental and Vision Insurance, • Paid Time Off and Paid Holidays, • Uniform Shirts Provided, • Direct Deposit, • 401K, • Paid Orientation and Training, • Opportunities for career advancement

Job Description Shift Details: Tuesday - Friday, 5 am - 3:30 pm Pay: $21-$23/hour based on experience - Great benefits including: Medical, Dental Vision and Life Insurance; Paid Time Off; Paid Holidays; 401k & ESOP; Profit Sharing; Tuition Reimbursement and more! Join Our Team as a Supervisor – Lead with Purpose, Drive with Passion! Are you ready to take your leadership skills to the next level in a fast-paced, hands-on environment where people come first? We’re looking for a Supervisor who’s not just about managing operations—but about inspiring teams, driving excellence, and building a workplace where everyone feels valued. At our site, safety, performance, and empathy go hand-in-hand. As a Supervisor, you’ll be a key player in shaping our culture, supporting our team, and ensuring we deliver top-tier results every single day. What You’ll Do: • Champion daily operations and align your team with our organizational goals., • Create a positive, inclusive atmosphere that encourages open communication and collaboration., • Elevate safety standards and take swift action to address concerns., • Keep our site clean, organized, and accountable., • Strategically allocate resources to meet customer needs efficiently., • Build strong relationships with team members—listen, support, and grow together., • Foster healthy conversations and a safe, respectful environment., • 2+ years of supervisory experience in a fast-paced warehouse or manufacturing setting., • High School Diploma, GED, or equivalent work experience., • Tech-savvy with MS Word, Excel, Outlook, and web-based tools., • A hands-on mindset—ready to operate forklifts (training provided!) and lift up to 70 lbs., • You’ll lead with empathy and fairness., • You’ll be part of a team that values trust, growth, and mutual respect. Why Rehrig Pacific? Rehrig Pacific is a leading manufacturer of integrated sustainable solutions for the supply chain and environmental waste industries with a diverse customer list of industry leaders. We provide end-to-end solutions including returnable plastic products, delivery lifts and sleds, technology to track those assets, and a service team to ensure their longevity. Our team is dedicated to the values, mission, and unique culture within our organization that celebrates our people. We believe in fostering an environment where employees can be their authentic selves and know that they are viewed as integral members of the Rehrig Pacific Family. Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also here.

Job DescriptionJob Description: GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction. Shifts: Monday - Friday (7am-3:30pm) Duties: • Perform general cleaning duties to maintain the cleanliness and appearance of the facility, • Sweep, mop, and vacuum floors, • Dust and wipe down surfaces, • Empty trash and replace garbage bags, • Clean and sanitize restrooms, • Restock supplies as needed, • Follow established safety procedures and guidelines Requirements: • Experience with cleaning commercial buildings a plus, but not required., • Must have the ability to work with other crew members., • Must be able to listen to customer requests and follow supervisor instructions., • Must have reliable transportation. Equal Opportunity Employer: GDI, Inc. is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. #BU2

Job DescriptionDescription: POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Personal Trainer at YMCA of the Greater Tri-Valley serves others by intentionally welcoming, connecting, and supporting them and inviting them to get involved and give back to the community. The Personal Trainer follows the YMCA of the USA, Health and Fitness guidelines and is responsible for planning and leading a range of individualized or group exercise/activity sessions for clients in a fitness specialty area. The Personal Trainer performs a variety of fitness programs that are both educational and motivational. The incumbent provides customer service which promotes member wellness in accordance with the YMCA policies and procedures and creates a safe, enjoyable, and positive environment. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. Requirements: ESSENTIAL FUNCTIONS: • Develop, implement and instruct a variety of personal training and group training sessions for clients. Provide encouragement and expertise for the client in support of their health and well-being goals., • Administer, track and evaluate health history questionnaires, fitness assessments and other pre-participation documentation with regard to individual exercise programs., • Adhere to all guidelines and expectations as outlined in the YMCA Health & Fitness Department Manual which includes but is not limited to providing safe classes and sessions and responding to and reporting any accidents or incidents., • Promote and sell personal training programs and services while achieving monthly revenue and session goals., • Maintain required CEC’s and national certifications., • Follow Wellness Center expectations when not scheduled for personal training, group training or performing a wellness consultation., • Is committed to maintaining a workplace free from all forms of harassment, • Adheres to policies related to boundaries with youth., • Attends required abuse risk management training., • Reports suspicious and inappropriate behaviors., • Follows mandated abuse reporting requirements., • Adheres to job specific abuse risk management responsibilities. LEADERSHIP COMPETENCIES: • Values, • Inclusion, • Relationships, • Quality Results, • Communication, • Functional Expertise QUALIFICATIONS: • NCCA-accredited and/or nationally recognized Personal Training Certification such as the National Exercise Trainers Association (NETA), American College of Sports Medicine (ACSM), American Council on Exercise (ACE), National Strength and Conditioning Association (NSCA), or National Academy of Sports Medicine (NASM), WaterArt ® Aquatic Personal Training Specialist Certification, or other approved and accredited certifications., • Certifications required within 30 days of hire: CPR, First Aid and AED, • Formal training in the specialty class being taught and/or ability to demonstrate the movements and exercises., • Demonstrated customer service skills and verbal communication skills., • Demonstrated ability to lead an individual/group and motivate others to achieve their health and well-being goals., • Demonstrated ability working with all age groups and ability levels., • Ability to respond to safety and emergency situations., • Commitment to inclusion and compliance with the Americans with Disabilities Act (ADA)., • Must meet all Association-Wide training requirements in addition to those set forth by their Supervisor., • Must be able to pass a Nationwide Criminal and Sex Offender Registry Background Screening., • Bachelor’s degree in Health/Exercise Science or related field., • 1 year experience in the health and fitness field., • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • Ability to plan, lead, and participate in classes and activities., • Ability to perform all physical aspects of the position, including leading class, walking, standing, bending, reaching, and lifting., • Ability to lead assigned classes and sessions, demonstrating exercise techniques and perform associated physical activities., • Ability to stand and be mobile majority of work shift., • Stretch, bend, and lift up to 50lbs and move heavy equipment on a daily basis.

Job DescriptionDescription: Job Title: Welcome Center Representative Job Code: FLSA Status: Non-exempt Job Grade: Part-Time Reports to: Membership Director Revision Date: 09/09/2019 Leadership Level: Primary Function/Department: Membership POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Center Representative at YMCA of the Greater Tri-Valley maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Center Representative responds to member and guest needs and promotes memberships and programs. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. Requirements: ESSENTIAL FUNCTIONS: • Responds to the individual needs of the other person., • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area., • Conduct interviews responsive to the needs of prospective members; sells memberships and programs., • Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y., • Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community., • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues., • Applies all YMCA policies dealing with member services, • Is committed to maintaining a workplace free from all forms of harassment, • Adheres to policies related to boundaries with youth., • Attends required abuse risk management training., • Adheres to procedures related to managing high-risk activities and supervising youth., • Reports suspicious or inappropriate behaviors and policy violations., • Follows mandated abuse reporting requirements., • Ensures youth are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc. LEADERSHIP COMPETENCIES: • Communication & Influence, • Previous customer service, sales or related experience., • Excellent interpersonal and problem-solving skills., • Basic knowledge of computers., • Must meet all Association-Wide training requirements in addition to those set forth by their Supervisor., • Must be able to pass a Nationwide Criminal and Sex Offender Registry Background Screening., • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device., • The employee frequently is required to sit and reach, and must be able to move around the work environment., • The employee must occasionally lift and/or move up to 10 pounds., • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust., • The noise level in the work environment is usually moderate.

Job DescriptionRestaurant Manager Job Description Reports To: District Manager/Franchisees Staff members reporting to Restaurant Manager: Assistant Manager, Shift Supervisor, Restaurant Team Members The Restaurant Manager supervises restaurant management and staff, as well as daily operations of a Subway to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. The Restaurant Manager maintains standards of restaurant safety and security. Exceptional customer service is a major component of this position. It is the expectation that the Restaurant Manager will handle ALL daily aspects of running and managing the restaurant, being available to answer calls and questions and ensures that all shifts are adequately filled. The Restaurant Manager will supervise the staff and delegate items to the team. TASKS AND RESPONSIBILITIES: Guest Satisfaction: ● Maintains customer service levels of self and all staff to ensure customer service meets and exceeds the guest’s expectations ● Provides ongoing customer service training to all staff, including managers, promoting high standards of excellence Operations: ● Manages the daily operations of a Subway Restaurant, including inventory, deliveries, training of staff, scheduling, proper waste tracking, and more. ● Supervises food preparation to ensure that food safety and Subway standards met. ● Ensures all Subway brand standards are maintained in accordance with the Subway Operations Manual. ● Actively promotes and engages in the upselling of add-ons, meal deals, and more to increase sales into the restaurant. ● Performs paperwork duties, product orders and inventory, including inputting into POS and reconciling errors. ● Prepares and delivers daily deposits of cash funds to the bank and prepares daily paperwork. ● Daily reconciliation of money and unit counts to ensure accurate inventory control ● Review of promotional windows and new Subway materials with self and staff to ensure compliance with all local, regional, and national Subway guidelines ● Attendance at any Subway meetings Technology and Equipment: ● Maintains the provided iPad, POS system, computers, printers, and other technology in a suitable manner, only being used for approved Subway purposes ● Manages the inventory control settings on the iPad, including available items and prep settings ● Check email communication. ● Maintains good working order of all restaurant equipment and, including but not ● Submitting maintenance requests when needed Staff Development: ● Ensures staff are properly trained in all areas of restaurant operations. Delegation of duties is key. It is not the expectation that the manager would do all of these duties on a daily basis, but have a staff that can do these duties while the manager supervises them. ● Manages a staff of approximately 6-12. Assigns, oversees and evaluates work of their staff. ● Recommends promotion, transfer, or termination of employees. ● May conduct written and verbal staff evaluations, policy reminders, and warnings with approval of the Operations Manager ● Completes University of SUBWAY courses as directed for Sandwich Artistry or other applicable curriculum as and ensure team members have completed all University of Subway curriculum in the timely and assigned manner. ● Prepares weekly schedule using LiveIQ Scheduler by Wednesday night for Operations Manager to check every week. ● Ensures that, in the event of a call-off or scheduling issue, that all shifts in the restaurant are filled by either a staff member or the Restaurant Management Team, if need be. Requirements: ● Ability to work any area of the restaurant on any shift, when needed. ● Restaurant Managers are “working managers” – with approximately 32-38 hours “on shift” and 1-2 hours of “manager time” during the week to get the necessary paperwork done. ● Physical ability to bend, stand, and walk the entire workday. ● Physical ability to lift up to 10 lbs. frequently and up to 50 lbs. occasionally. ● Positive attitude ● Patience with staff members – as many are on their first job in food service and are learning the “Subway way”. ● Ability to train and delegate to staff members ● Professionalism in the workplace ● Ability to differentiate when to be an employee’s friend and when to be their boss ● Ability to both take and give direction ● Ability to diagnose problems and find solutions – rather than only presenting problems to the franchisee. ● Ability to work with each staff member a minimum of 3 hours every month. The Restaurant Manager is required to work two closing shifts week, and 1 weekend shift. ● Must be digitally inclined enough to utilize email as a form of communication. ● Overall, it is the expectation that, over time, the Restaurant Manager would learn to run this restaurant as if they owned it themselves, yet understanding at the end of the day they still answer to the District Manager. They should be a self-starter who can assess trends in business to determine the correct amounts of staffing, prep, and baking needed for that day. A solid Restaurant Manager will be independent and able to “think on their feet.” Synopsis: ● 40+ Hours Per Week ● Paid Time Off ● Bonus Program ● Employee discounts ● Company provided laptop

Job Description Oneida Innovations Group is a tribally-owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service. We are currently seeking an IT Customer Service Manager to join our team! Duties & Responsibilities: • Effectively manages the day to day operational activities related to supporting the Oneida Indian Nation workplace computing environment. This includes overseeing the Help Desk, Network Operations Center, and Computer Engineers., • Oversees entire Customer Service operation to provide timely and efficient delivery of services to customers and business partners., • Provides support to government contracting operations., • Coordinates all outbound communications to client areas regarding IT activities affecting their operations., • Collaborates with the Director of IT Operations Support to ensure services meet the needs of the IT and organizational strategies., • Provides support to the requesting department team members in identifying support issues to ensure full comprehension of the requirements of the requesting department., • Maintains an effective mechanism to track and monitor projects, validate estimates as presented, and identify/allocate required project resources., • Successfully establishes and maintains high quality documentation and on-line problem resolution tools necessary to provide Customer Service team with sufficient resources to perform their support tasks., • Efficiently manages the coordination and prioritization of inbound work requests from client areas., • Ensures effective allocation of IT resources for projects in the Oneida Indian Nation., • Streamlines project activities to achieve timely and cost effective completion in accordance with budgets and schedules., • Oversees the technical teams responsible for providing technical support to our client areas., • Provides the Director of IT Operations Support with information on the status and accomplishments within the Customer Service function., • Continually monitors and ensures the successful execution of the relationship management program IT is establishing with its customer base., • Conducts frequent meetings with Customer Service employees to review and discuss various company and departmental policies and procedures, to address problems and concerns, and as a tool in building teamwork., • Continually researches and develops standards, proposals and processes to promote growth, maturity, and effectiveness of the IT Department. Minimum Qualifications: • Bachelors Degree in Computer Science, Engineering, or related discipline, MBA is desirable., • 4 years technical support or operations center experience., • Prior supervisory experience in a technical environment, 2 years., • Excellent organizational, verbal and writing skills., • Ability to perform well under pressure in a multi task environment., • Must be able to interface with users and perform as a liaison between IT and the affected area., • Must be able to keep abreast of new technological and/or procedural developments and present options for improvement to their supervisor in an organized format., • Competencies in configuring, deploying & effectively managing end-point computing devices on an enterprise scale are preferred. Job Posted by ApplicantPro

Job DescriptionRome Health is currently seeking a Night Nursing Supervisor to provide leadership over clinical operations, care delivery, and support throughout all hospital units. The Nursing Supervisor will assist with emergency response, coordinate nursing staff, and ensure that all care provided is within the policies and procedures of Rome Health. Additional duties include but are not limited to the following: · Act as an administrative support to Nursing staff, physicians, and other departments. · Allocate staffing resources based on census and acuity · Provide guidance and support to clinical staff members with day-to-day tasks and emergencies. · Provide caring customer service to patients and family members and escalate issues as appropriate. · Conduct routine rounds, ensure documentation, reporting, and incident tracking is completed accurately and timely. · Complete shift reports and communicate effectively during the shift change. EDUCATION: Graduate of an accredited School of Nursing; BSN or currently enrolled in BSN curriculum is required. LICENSES: Current Registered Nurse License in New York State EXPERIENCE: 2 to 5 years of work experience in an acute care hospital is desirable. PHYSICAL REQUIREMENTS: Combination of walking and standing up to 12 hours per day. Heavy lifting, 45 pounds or more, and the positioning of patients is required. Light carrying less than 15 pounds. Pushing and pulling. Some kneeling is required. Repeated bending. Frequent reaching, some above shoulders, handling, and fingering of instruments and equipment. Talking and hearing for communicating with other personnel and patients; hearing to distinguish differences and variations in vital signs of patients. Near-visual acuity is required to work with a computer, charts, records, and to observe patients to detect changes in patient conditions, to read gauges and dials on equipment. Color vision for perceiving changes in the patient's skin color and the color of medicines and solutions Rome Health offers: 100% Tuition Reimbursement Clinical Ladder Competitive pay and Benefits Join us on a journey to excellence that emphasizes professional development, shared decision-making, and a commitment to supporting academic advancement. Become a nurse at Rome Health. About Rome Health Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here

PetSmart's Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company's vision, mission, values, and strategy. Retail Customer Service Supervisor (Key Holder). Supports the various Services businesses as needed when the Exp

Lifetime Assistance - Business Development and Customer Service Supervisor. Business Development and Customer Service Supervisor. Supervise, support, and provide coverage for the Customer Service Representative.