896 Best customer service supervisor Jobs in Newark, NJ (September 2025)

Childrens Rescue Fund

Superintendent

9 months ago

New York

Job Description Under the direction of the Director of Tenant Services, the Superintendent will be responsible for the overall maintenance, custodial, and upkeep of a building. Essential Duties and Responsibilities: • Oversee all maintenance, janitorial and improvement work for the property, including the care, cleaning and inspection of public spaces within development such as buildings, grounds and garbage disposal areas, in accordance with established procedures., • Monitor resident repair requests and respond within prescribed guidelines; coordinate the completion of repairs and close out work orders in accordance with established procedures., • Ensure the transition of apartment turnovers by monitoring and maintaining the reporting to confirm that vacant apartments are available for immediate occupancy., • Ensure the timely response to emergency conditions involving major incidents., • Ensure work performed by staff is completed satisfactorily and follow up on any deficiencies., • Adhere to established guidelines to ensure the safety and security of residents and staff., • Observe work operations, procedures and environment to identify possible hazardous conditions or unsafe work practices; formulate corrective measures for safety., • Maintain a sufficient supply of material for the property by initiating the bidding process for work needed at the development that falls under $5000 and coordinate the submission all relevant documentation as well as follow up as necessary to ensure that vendor work starts promptly., • Maintain and update reporting as required, including the tracking of packing slips and invoices for entry into the property management system., • Perform painting, carpentry, sheetrock and masonry work in CHDC owned and managed buildings., • Perform minor plumbing & electrical repairs using appropriate hand, power and specialty tools., • Replace or repair inoperable appliances., • Follow safety standards when working with multiple services, tools, and equipment., • Communicate orally and in writing with co-workers, contractors and vendors., • Conduct daily site inspections of domiciled location, submit daily site inspection report., • Accept deliveries and/or pick up materials and equipment when requested by supervisor., • Respond to off-hour emergencies, as directed by supervisor or Property Manager., • Ensures the timely maintenance of all building operations and systems, including the coordination of preventative maintenance work., • Ensure that the property passes all inspections., • Maintains inspection logs for the sprinkler systems, fire extinguishers, and other building systems., • Coordinates with contractors for repairs that are outsourced., • Participates in the interviewing and hiring of maintenance and cleaning staff., • Purchases all maintenance supplies and keeps an accurate inventory., • Advanced level of skill in HVAC, plumbing, electrical and appliance repair (An HVAC, EPA, and/or NAPE certification a plus)., • In the absence of the porter assist to sweep, mop, dispose of trash, and during inclement weather snow removal., • Knowledge of the heating, air conditioning, and water systems in the building., • Maintain fresh paint in the interior & exterior of the property., • Address all work order tickets to make repairs in apartments., • Prepare and provide property updates for the Director of Tenant Services and Property Manager., • Utilizing property management system to enter requisitions and follow up on purchase orders with vendors., • Accepts deliveries and provides the packing slips to the management office., • Attending the hearings for any violations in the facility., • Responsible for responding to and reporting any emergencies, and concerns to supervisor., • Participate in supervision, staff meetings, and professional development training., • Performs on-going preventive maintenance according to established schedules and notifies Senior Management of progress or lack of progress in meeting schedules., • Performs miscellaneous maintenance and repair tasks on buildings, grounds, and property that require skills in one or more of the following trades: carpentry, painting, plumbing, plastering and others., • Adjusts, maintains, and cleans all machinery and equipment, as required particularly to maintain such in compliance with all the rules and regulations, including heating, plumbing, motors, fans, and electrical plants., • Oversees equipment repairs by outside service technicians. Ensures that time costs and material charges are properly recorded against specific work., • Control and monitor inventory., • Coordinate and inspect work performed by outside vendors., • Supervises Custodial Maintenance and delegates work., • Accountable for work performed and materials and supplies used in conjunction with the work., • Maintains Maintenance Manual - keep the manual current and maintain required written logs., • Daily inspections and necessary cleaning of all common areas, both interior and exterior., • Make necessary repairs (for example-heating units, electrical, plumbing, mechanical systems)., • Inspect apartments being vacated and schedule work to prepare the apartment for occupancy with the Manager. Clean appliances in vacated apartments, as well as in common areas., • Respond timely to all tenant service requests and maintain accurate records of the work performed., • Provide all OR Coordinate all grounds maintenance (for example-removal of litter; mowing the grass; trimming the shrubs; sweeping walks and drives; snow removal). Please note that all walks and hydrants need to be cleared according to the snow log., • Ensures adequacy of contracted services such as trash removal, exterminating, and other contracted maintenance., • Supervises other maintenance personnel at the property (where applicable); works with, • Manager to develop a preventative maintenance program for the property., • Conducts periodic exterior inspection of the building exterior (for example-caulking; roof; walls; sealing; brick exterior)., • Paint apartments and common areas as needed., • Perform other work as assigned by the Property Manager or Regional Supervisor., • May be necessary to fill in for other staff when that person is out of work for an extended absence., • Maintains ongoing communications with contractual services such as snow removal, elevator services, pest control services, etc. Bids and contracts are secured through central Facilities Department, • Obtain and complete any required training for the job., • MUST be available for on-call coverage for property emergencies., • Position Parameters [other measurable factors]:, • Decision-making responsibilities: May have to make limited challenging decisions that could impact business operations. Ability to influence key and operational management through well-articulated strategies., • Problem solving responsibility: Exercise a high level of creativity and the ability to think analytically to effectively problem solve with limited information at hand., • Working relationships and contacts: Foster positive relationships with internal contacts which will include interaction with senior leaders, management, employees within other departments, and direct reports., • Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public manage multiple priorities and demands analyze situations and identify problems and offer solutions. • Job-related knowledge: • Knowledge of project-based FHEPS [Family Homelessness and Eviction Prevention Supplement] and other affordable housing programs., • Property managers need to be good with numbers since they manage income and expenses while making sure the property is making money., • Technical training in building maintenance or construction through an accredited technical school or college/university preferred., • Knowledge of Authority policies and procedures, laws and standards pertaining to property management, such as local and state building codes and other municipal regulations, OSHA, Department of Housing and Urban Development ("HUD") rules and regulations., • Promptly identify and address any pertinent repairs, address maintenance issues, and keep the place looking good., • Knowledge of the methods, materials, tools, and equipment used in buildings and construction trades. Familiarity with all types of apartment repairs and rehabilitation projects., • Knowledge of risk management, OSHA {Occupational Safety and Health Administration] and MSDS {Material Safety Data Sheets]., • Strong knowledge of trades such as plumbing, electricity and carpentry. Ability to apply knowledge in these fields., • Strong mechanical background in troubleshooting gas and oil burners, electrical and electronic heating controls, steam distribution systems, hydronics systems, instantaneous hot water, feedwater and vacuum tank systems., • Ability to interpret policies and guidelines and make sound decisions prepare clear concise reports and recommend improvements communicate effectively both written and verbally., • Communicate effectively and establish credibility throughout the organization with Senior Management, department heads, and colleagues as an effective developer of solutions to business staffing challenges., • Demonstrated ability to understand and work with analytical tools, reports and technology., • Utilize good judgment and discretion in the handling of confidential information., • Bilingual Spanish is ideally preferred., • Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe, with a high degree of proficiency in Excel., • High level of experience and proficiency working within a Property Management system is a plus., • Intellectual, creative, and/or communication abilities:, • Great customer service and team management skills., • Ability to communicate effectively with property owners, vendors, and tenants., • Ability to act as liaison among a range of internal customers, manage by influence demonstrating strong communication and relationship management., • Equal ability to work independently or as part of a multi-functional team with incredible initiative, work well under pressure managing multiple and shifting priorities to complete complex projects in a fast-paced environment with minimal direction., • Frequently collaborate with a wide range of colleagues to deliver expected results., • Highly ethical motivated and results-oriented, proven creative problem solver with positive respectful proactiveness., • Utilize demonstrated good judgment and discretion in the handling of confidential information., • Must be detail oriented, highly organized., • Excellent project management with strong follow-up skills, time management and presentation skills., • Superior oral and written communication skills coupled with strong interpersonal skills. • Licenses, certifications, and degrees: • Associate’s degree from a two-year college or university and a minimum of three years of professional experience in affordable property management, housing development, urban planning, community development, or related field; or bachelor’s degree from four-year college or university and minimum of two years of professional experience in affordable property management, housing development, urban planning, community development, or related field., • An education in the trades and five (5) or more years of experience in facilities and/or residential building maintenance., • Two (2) or more years of supervisory experience and a track record of hiring, developing, and retaining high-performing teams., • A minimum of three (3) or more years of multi-family residential management experience, with a minimum of two (2) years of affordable housing experience., • 3-5 years of experience in building construction, maintenance and repair is preferred., • Boiler Oil Test #2 license required., • Experience with application of low-income housing tax credits is required., • Experience in the development and leasing of affordable housing for low-income populations is required. • Other: • May be required to work long hours and a varied schedule., • Travelling throughout various locations in the New York City area., • Lifting and moving objects weighing up to 30 pounds several times a week., • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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