Customer Service jobs in West New York, New JerseyCreate job alerts

Overview: We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the United States. This role is for someone who thrives on guiding customers to the perfect solution and enjoys the satisfaction of turning interest into commitment. The goal is to provide a highly personalized, premium service customer experience where customers feel truly understood and expertly guided. As an in-person concierge, your role is to be a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated consultant, pinpointing customer requirements and suggesting the ideal solution from the TurboTax network, which includes assisting those who wish to connect with a local tax professional. This is a seasonal, non-exempt role. The Impact You'll Make and the Benefits You'll Receive Your primary mission is to channel your passion for helping people to masterfully connect them to the perfect product. This is a role for someone who is driven by the satisfaction of guiding a customer from uncertainty to "yes." You don't just enjoy the art of conversation; you thrive on leading customers to a successful outcome. Here, your ability to deliver results is directly and generously rewarded through our exciting incentive programs. Qualifications: • 3 or more years of experience in a relevant field, such as sales, customer service, or another customer-facing role., • A proven track record of solving customer problems through effective communication., • A high school diploma or GED., • Experience in a sales environment desired What You Bring to the Table: • Proven experience as a trusted guide in a high-touch, customer-facing role where you were responsible for guiding decisions and driving outcomes., • You are proactive, perceptive, and knowledgeable, with an exceptional ability to build rapport with customers and earn trust quickly., • You have a true passion for consultative selling. You're energized by the challenge of turning a conversation into a conversion and feel a genuine sense of accomplishment and joy when you successfully find the perfect solution for a customer. You are highly motivated to exceed goals and have a strong desire to be recognized and rewarded for your direct impact on business results., • An entrepreneurial spirit. You are flexible, comfortable with ambiguity, and thrive in a dynamic "test and learn" environment where processes are still being defined., • A natural ability to steer conversations to a successful resolution., • Tax knowledge is ideal, but not required. A passion for providing a world-class customer experience is a must. If you are a results-oriented and innovative individual with a demonstrated understanding of customers’ individual needs and a natural skill and drive for consultative selling who loves helping people and wants to make a significant impact on a high-profile program, we want to hear from you. Apply today to join us on this exciting journey! Responsibilities: • Greet Customers as they enter the Store: As the face of TurboTax brand, you are responsible for ensuring a great first impression when customers enter our new locations., • Be a Perceptive Guide: Go beyond answering questions to proactively identify the underlying needs of each customer by building immediate rapport and a foundation of trust., • Drive Decisions: Offer expert, personalized consultations on the TurboTax experience, building excitement and interest. Your goal is to make the customer feel like you understand their unique needs so well that committing to the right service is the natural, easy next step., • Navigate the Customer Journey: Help customers navigate the entire funnel, from initial uncertainty to a decision, ensuring a seamless and positive transition to the right tax professional., • Nurture and Convert: Proactively follow up with potential customers, offering continued support and expert guidance to help them get to the finish line., • Be a Program Pioneer: As a key member of our first retail locations you will provide critical feedback to the company that will directly shape the future of this program. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $29.20 - $34.40 Southern California $29.20 - $34.40 Illinois $27.80 - $32.70 Maryland $27.80 - $32.70 Minnesota $25.10 - $29.50 New Jersey $29.20 - $34.40 New York $29.20 - $34.40 Washington $29.20 - $34.40 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at _). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Overview: We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the United States. This role is for someone who thrives on guiding customers to the perfect solution and enjoys the satisfaction of turning interest into commitment. The goal is to provide a highly personalized, premium service customer experience where customers feel truly understood and expertly guided. As an in-person concierge, your role is to be a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated consultant, pinpointing customer requirements and suggesting the ideal solution from the TurboTax network, which includes assisting those who wish to connect with a local tax professional. This is a seasonal, non-exempt role. The Impact You'll Make and the Benefits You'll Receive Your primary mission is to channel your passion for helping people to masterfully connect them to the perfect product. This is a role for someone who is driven by the satisfaction of guiding a customer from uncertainty to "yes." You don't just enjoy the art of conversation; you thrive on leading customers to a successful outcome. Here, your ability to deliver results is directly and generously rewarded through our exciting incentive programs. Qualifications: • 3 or more years of experience in a relevant field, such as sales, customer service, or another customer-facing role., • A proven track record of solving customer problems through effective communication., • A high school diploma or GED., • Experience in a sales environment desired What You Bring to the Table: • Proven experience as a trusted guide in a high-touch, customer-facing role where you were responsible for guiding decisions and driving outcomes., • You are proactive, perceptive, and knowledgeable, with an exceptional ability to build rapport with customers and earn trust quickly., • You have a true passion for consultative selling. You're energized by the challenge of turning a conversation into a conversion and feel a genuine sense of accomplishment and joy when you successfully find the perfect solution for a customer. You are highly motivated to exceed goals and have a strong desire to be recognized and rewarded for your direct impact on business results., • An entrepreneurial spirit. You are flexible, comfortable with ambiguity, and thrive in a dynamic "test and learn" environment where processes are still being defined., • A natural ability to steer conversations to a successful resolution., • Tax knowledge is ideal, but not required. A passion for providing a world-class customer experience is a must. If you are a results-oriented and innovative individual with a demonstrated understanding of customers’ individual needs and a natural skill and drive for consultative selling who loves helping people and wants to make a significant impact on a high-profile program, we want to hear from you. Apply today to join us on this exciting journey! Responsibilities: • Greet Customers as they enter the Store: As the face of TurboTax brand, you are responsible for ensuring a great first impression when customers enter our new locations., • Be a Perceptive Guide: Go beyond answering questions to proactively identify the underlying needs of each customer by building immediate rapport and a foundation of trust., • Drive Decisions: Offer expert, personalized consultations on the TurboTax experience, building excitement and interest. Your goal is to make the customer feel like you understand their unique needs so well that committing to the right service is the natural, easy next step., • Navigate the Customer Journey: Help customers navigate the entire funnel, from initial uncertainty to a decision, ensuring a seamless and positive transition to the right tax professional., • Nurture and Convert: Proactively follow up with potential customers, offering continued support and expert guidance to help them get to the finish line., • Be a Program Pioneer: As a key member of our first retail locations you will provide critical feedback to the company that will directly shape the future of this program. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $29.20 - $34.40 Southern California $29.20 - $34.40 Illinois $27.80 - $32.70 Maryland $27.80 - $32.70 Minnesota $25.10 - $29.50 New Jersey $29.20 - $34.40 New York $29.20 - $34.40 Washington $29.20 - $34.40 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at _). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

At Disney Consumer Products, we inspire imagination around the world and are committed to creating happiness for families and fans by bringing captivating, inspiring, and inclusive products into their daily lives. From toys to t-shirts, console games, books, and more, our team brings our beloved brands and franchises into the lives of families through products and experiences that can be found worldwide, such as the Disney Store e-commerce platform, Disney Parks, local and international retailers, and Disney Store locations around the world. The Digital Accounts Manager will manage business development and long-term revenue growth through strategic digital licensing partnerships and vertical publishing sales. The role requires strong cross-functional collaboration, ownership of key accounts, and the ability to identify and execute opportunities that expand the digital portfolio and maximize revenue. You will report to the Sr. Manager, Digital Accounts This is a 6-month Project Hire position without any guarantee of permanent placement. Drive digital publishing revenue through strategic licensing partnerships and day-to-day sales of digital content (eg: ebooks, audiobooks, video ebooks) across digital retailers, learning platforms, non-traditional publishing channels, and emerging distribution models. Identify, negotiate, and execute new business opportunities aligned with Legal and Finance, supporting broader digital licensing strategy Achieve or exceed annual revenue targets through new business development and growth of existing digital accounts Manage and optimize existing licensee and sales platform relationships, including joint planning, performance tracking, and initiative execution from concept through launch Collaborate cross-functionally on content selection, pricing, promotions, and metadata optimization Oversee product development and marketing workflows to support successful launches and sustained growth Own the full lifecycle of contracts, working alongside Legal and Finance Build strong internal relationships with global territory managers to unlock incremental revenue opportunities and support broader organizational goals Align with Sales and Marketing teams to initiate strategies with licensees and digital retailers to drive revenue and meet business objectives Analyze market trends, consumer behavior, and emerging technologies to expand digital opportunities Respond to internal and external requests in a timely manner, ensuring optimal workflow Support Senior Manager with financial and strategic analysis, presentations, projects and information gathering as necessary Own forecasting, budgeting, and financial tracking for assigned accounts Evaluate partner proposals and provide data-driven recommendations Identify opportunities to improve processes, performance metrics, and operational efficiency Attend relevant meetings and be prepared to speak to digital priorities as it pertains to accounts Contribute to the success of the broader Digital Accounts team 5+ years of experience in sales, licensing, business development, or digital media/publishing Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Excellent communication and presentation skills Self-starter with a proactive, results-driven mindset Analytical and strategic thinker with the ability to execute on ideas Proven ability to collaborate across functions and regions Proficiency in Microsoft Office (Excel, Word, PowerPoint) Deep understanding of digital media, distribution platforms, and business models Track record of sourcing, structuring, and closing complex deals Strong negotiation skills and familiarity with legal/financial frameworks Experience in large, matrixed organizations Knowledge of financial tracking systems Bachelor’s degree or equivalent experience Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at _. #DXMedia #DCPJobs The hiring range for this position in New York is $100,100 to $134,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job DescriptionAbout Monstro Monstro is the operating system for governed financial intelligence. We build governance and intelligence infrastructure that enables artificial intelligence to operate safely, explainably, and at institutional scale. We exist because the level of financial guidance historically available to a small group should be accessible to many more people. By combining AI with deep institutional infrastructure, we help financial institutions deliver more personalized, responsible, and life-changing financial support to millions of individuals. We're building mission-critical systems in a highly regulated domain, and we care deeply about doing it right. If you're motivated by meaningful problems, high standards, and shaping infrastructure that improves financial outcomes, you'll feel at home here. About the Role We are hiring a Managing Director, Strategic Accounts to personally lead the pursuit and closing of Monstro's largest, most strategic engagements with Tier-1 global banks. This is a senior individual contributor role — a quota-carrying operator-seller who runs the room and closes the deal. It is not a sales management role. Target deals are multi-year transformation programs and enterprise platform deployments in the $25M–$100M+ ACV range. You will work shoulder-to-shoulder with the CEO and CRO to win Monstro's earliest transformational partnerships with the world's most influential financial institutions. This is an early enterprise hire at Monstro. The narrative, the GTM motion, the discovery framework, the pricing posture, and the deal playbook are still being shaped. You will help shape them — not inherit them. We are looking for a seller who is energized by that, not slowed down by it. Why This Role Matters The global banking industry is undergoing a once-in-a-generation infrastructure shift. A handful of strategic, long-term partnerships will determine market leadership in governed financial intelligence — and the seller who lands them will be the person who defines how Monstro shows up to a Tier-1 bank for the next decade. Each Tier-1 win compounds: it defines the product roadmap, validates the category, and creates reference accounts that unlock the next wave of global opportunities. The output of this role is not a forecast; it is the first set of marquee logos that make Monstro inevitable in the institutional market. What You'll Do Own the deal, end-to-end • Personally lead pursuit, qualification, and close of multi-year transformation programs and enterprise platform deployments ($25M–$100M+ ACV)., • Run discovery, build the business case, drive the technical evaluation alongside Product and Engineering, negotiate commercial terms, and bring the deal across the line., • Own the forecast on your accounts with discipline. No surprises, no padding, no hopium. Build pipeline, don't just inherit it • Develop pipeline through a deliberate, repeatable process — account mapping, cold and warm outreach, executive briefings, partner channels, events, and content — not solely through your personal network., • Use existing relationships as accelerants where they exist; build new ones where they don't. Comfort with cold development is required, not optional., • Maintain a working pipeline of strategic pursuits with clear next steps, identified economic buyers, and documented mutual close plans. Engage at the executive level • Build and sustain C-suite relationships (CEO, CRO, CIO, CTO, Head of Data, Head of Wealth, Head of Risk) and convert them into active executive sponsorship inside the bank., • Run the room in executive sessions — frame the problem, defend the architecture, handle objections from procurement, risk, and InfoSec on the spot. Help shape the GTM motion • Translate every deal cycle into reusable artifacts: ICP refinement, qualification criteria, objection libraries, competitive positioning, ROI models, and proposal templates., • Partner with the CEO, CRO, and Product on messaging, pricing structure, and packaging — bring the voice of the institutional buyer back into the building., • Help define what the enterprise sales motion looks like as Monstro scales. Your deals are the source material. Navigate procurement, risk, and compliance • Drive complex procurement, InfoSec, regulatory, and legal review cycles in parallel with commercial negotiation. Anticipate the gates; don't get caught by them., • Coordinate Legal, Security, and Compliance internally to clear approvals on first submission wherever possible. Hand off cleanly to delivery • Orchestrate the transition from signature to deployment with Product, Engineering, and Customer Success so the bank's first 90 days are a credit to the deal, not a complaint about it. Represent Monstro externally • Be a credible voice in the market — executive briefings, industry forums, private dinners, and selective public speaking that elevates Monstro's positioning with Tier-1 institutions.What Success Looks Like, • Within 6 months: a qualified, advancing pipeline of 6–10 named Tier-1 pursuits, each with an identified economic buyer, executive sponsor, and documented mutual close plan., • Within 12 months: active executive sponsorship at 6–10 priority Tier-1 banks, generated through a mix of existing relationships and new ones you built from scratch., • Within 18 months: 2–4 closed transformational partnerships in the $25M–$100M+ ACV range, contributing $50M–$200M in total contract value., • Forecast accuracy within ±10% on a rolling 90-day basis from month 9 onward., • ≥60% first-cycle clearance on InfoSec, regulatory, and procurement reviews through early alignment with internal Legal, Security, and Compliance., • Reference-grade outcomes on closed accounts: ≥50% of customers willing to take peer reference calls within 6 months of go-live., • Tangible contribution to the GTM motion: at least one durable artifact (pricing framework, qualification model, objection library, ROI calculator, or competitive playbook) shipped from your deal experience and adopted by the broader team., • At least two product enhancements influenced by Tier-1 deal cycles you ran, prioritized into the roadmap within 12–18 months.What We're Looking For, • Senior individual contributor, not a sales manager. You have personally carried a number and personally closed $25M+ ACV enterprise technology deals into Tier-1 or large regional banks. References will validate that you, specifically, drove those wins., • Demonstrated repeatable sales motion. You can walk through how you build pipeline from cold, how you qualify, how you advance, and how you close — with specifics, not slogans. You have closed meaningful deals into accounts where you had no pre-existing relationship at the start of the cycle., • End-to-end ownership through delivery. You have sold technical products into Tier-1 banks and stayed engaged through implementation. You understand what gets a deal signed and what gets it deployed — and that those are different problems., • Executive credibility in financial services. You have active, working relationships with senior decision-makers at Tier-1 banks (CIO, CTO, CRO, CDO, Heads of Data / Wealth / Risk / Transformation). You treat your network as an accelerant, not the whole strategy., • Technical literacy. Comfortable engaging substantively on core banking infrastructure, cloud, data architecture, APIs, AI governance, and security/compliance frameworks. You can hold a technical conversation without a sales engineer in the room., • Domain depth. Real working knowledge of banking infrastructure, regulatory regimes, InfoSec processes, and how procurement and risk actually work inside a Tier-1 institution., • Operator mindset. You are energized by ambiguity. You have sold at an early stage before — ideally where the deck, the pricing, and the case studies didn't fully exist yet — and you helped build them. You write your own follow-ups, run your own discovery, and don't wait for enablement to ship., • Background. Likely an early or top-performing enterprise seller at a company that sold infrastructure into banks (e.g., Palantir, Snowflake, Databricks, Bloomberg, Oracle Financial Services, FIS/Fiserv, Finastra, Temenos, MongoDB, Confluent, or a comparable financial-services-focused enterprise software business). The pattern we care about is what you closed and how, not the logo on your resume., • Global fluency. Comfortable operating across major financial hubs (US, UK, Europe, Middle East). Willing and able to heavily travel internationally., • Voice in the market. Willing and able to represent Monstro externally — executive briefings, industry events, selective public speaking — in a way that compounds pipeline.How We Will Evaluate You Our process is calibrated specifically to distinguish operator-sellers from relationship-only hires. You can expect to: • Walk us through 2–3 specific deals end-to-end, including how you built pipeline, who the economic buyer was, what nearly killed the deal, and what your specific role was in saving it., • Show how you would build a 90-day plan for a named Tier-1 bank where you have no pre-existing relationships., • Pressure-test our current narrative and pricing posture and tell us what you would change., • Talk through how you would build the repeatable motion alongside leadership — not just execute on a pre-existing one.Compensation This is a senior individual contributor role with executive-level total compensation, structured as a true closer's seat — 50/50 base/variable split, with uncapped accelerators designed so that top performers materially out-earn OTE on the strength of closed deals. New York • Base Salary: $275,000 – $325,000, • On-Target Variable: $275,000 – $325,000 (50% of OTE), • On-Target Earnings (OTE): $550,000 – $650,000, • Realistic Top-Performer Earnings: $1,500,000 – $2,500,000+ annually at sustained over-attainment with one or more Tier-1 transformational wins, • Equity: 0.25% – 0.50% (pre-Series-A; subject to Board approval and standard four-year vesting with a one-year cliff) Plan Mechanics • Commission accelerates above 100% of plan and accelerates again above 150%, with no cap on annual earnings., • Additional milestone kickers apply on first-of-kind Tier-1 wins, multi-year contract structures, and named marquee logos that establish reference accounts for the next wave of pursuits., • The plan is built to reward closed ACV, not activity. A single transformational $50M–$100M+ ACV win, structured and closed, can drive earnings well into seven figures on its own.Why Monstro?, • Ownership & Impact: Shape the future of AI-powered finance—building a category-defining product used by consumers and institutions around the world., • Experienced Team: Join a team with leadership that has a track record of scaling companies from early stage to major exits., • Principles-Driven Culture: Work in a culture that values speed, ownership, and impact—what most companies achieve in 90 days, we do in 45., • Comprehensive Compensation Package: Competitive salary, equity, and robust benefits package, including paid health, vision, dental, and disability coverage.A Note on Interviewing: We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).Ready to Build With Us? If you're excited to contribute to a high-bar team building something meaningful, we love to hear from you!

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Bilingual Customer Service Representative Onsite in Newark, NJ Hourly rate $16.50/hr., which may be below your state's minimum wage. Please take this into consideration when applying. Bilingual in Spanish $17.50/hr., which may be below your state's minimum wage. Please take this into consideration when applying. What you get: • Full-time Employment with Benefits day one including paid Holidays., • $16.50/hr. training rate, • Bilingual in Spanish $17.50/hr. (after training), • Paid Training, • Great Work Environment Requirements: • Must be at least 18 years of age or older., • Must have a High School Diploma, or equivalent., • Must be able to submit to a background check., • Must be able to work Monday-Friday 10:15am-7:15pm & Saturday 7:45am-2:15pm Summary: As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: • Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems., • Identify customer needs to ensure the customer is provided complete and accurate information., • Process required transactions via mainframe or web-based applications., • Submit research requests in a concise yet accurate manner., • Maintain a thorough knowledge of the company and client programs, policies, and technology., • Communicate effectively in a warm and empathetic manner., • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals., • Provide support to other positions/operations in cases during heavy workloads or absences. People who succeed in this role have: • The ability to convey complex information in clear and concise terms to ensure customer understanding., • Strong work ethic., • Effective and accurate written and verbal communication skills., • Effective problem-solving skills., • Customer Service Experience., • Can navigate multiple applications and research solutions with ease, • Love helping people and guiding them to the best solution for their issue, • Are excited by innovative technology, • Provide calm conflict resolution and problem solving for frustrated customers, • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers, • Can commit to 100% attendance for three to five weeks of paid training Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50 per hour and $17.50 per hour for bilingual in Spanish. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also _.

Get paid to learn! Join the Army National Guard and you will learn valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Military enlistment in the Army National Guard. Must meet citizenship requirements (see NATIONALGUARD.

Title: Application Support Manager Duration: 6 months Location: 151 W 42nd St, New York Is this role remote? Hybrid - 3 days a week in office, flexible Hours of Operation: 8:30 AM - 5:30 PM Join our dynamic team in the heart of New York, where you will play a pivotal role in supporting our FICC Trade Support activities for Commodity products. As part of our team, you will work closely with internal and external stakeholders, ensuring adherence to regulatory and Bank policies while contributing to the introduction of new products, technology, or processes. Key Accountabilities Product & Process Execute assigned on-desk trade support activities timely and efficiently. Book, validate, and amend trades, review discrepancies, and perform reconciliations. Support resolution of discrepancies and escalate to management as required. Participate in analysis, testing, and implementation activities for new initiatives. Collaborate with stakeholders in support of FICC Trade Support Activities. Compile risk metrics for management. Risk & Control Identify potential risk situations and escalate as required. Ensure adherence to directives and internal processes to mitigate risk. Comply with regulatory and compliance requirements. Maintain confidentiality for customer and Bank information. Contribute to testing and updating of contingency planning. Ensure procedures and standards are documented and updated regularly. Business Performance Management Identify opportunities to improve operational effectiveness. Deliver exceptional customer service. Develop excellent working relationships with stakeholders. Align individual performance goals to the team. Demonstrate behaviors consistent with company values. Knowledge and Skills 3 years of business-related experience in the financial services industry University Degree/College Diploma in related discipline Strong knowledge of Financial Products including Commodities, Fixed Income, and Interest Rate Derivatives Knowledge of Financial Markets and Regulatory oversight bodies Strong written and oral communication skills Ability to work under tight deadlines independently or in a team-based environment Strong investigation, problem-solving skills, and attention to detail Demonstrates analytical thinking and sound judgment Good organizational skills, highly motivated, and adaptable Good understanding of business unit's risk and regulatory requirements Good understanding of internal business partner's business, services, and organization Knowledge of departmental systems and applications supporting a range of Financial Products Advanced Microsoft Office skills, particularly in Excel

OverviewOverview:We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the United States. This role is for someone who thrives on guiding customers to the perfect solution and enjoys the satisfaction of turning interest into commitment. The goal is to provide a highly personalized, premium service customer experience where customers feel truly understood and expertly guided.As an in-person concierge, your role is to be a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated consultant, pinpointing customer requirements and suggesting the ideal solution from the TurboTax network, which includes assisting those who wish to connect with a local tax professional.This is a seasonal, non-exempt role.The Impact You'll Make and the Benefits You'll ReceiveYour primary mission is to channel your passion for helping people to masterfully connect them to the perfect product. This is a role for someone who is driven by the satisfaction of guiding a customer from uncertainty to "yes." You don't just enjoy the art of conversation; you thrive on leading customers to a successful outcome. Here, your ability to deliver results is directly and generously rewarded through our exciting incentive programs.Qualifications:3 or more years of experience in a relevant field, such as sales, customer service, or another customer-facing role.A proven track record of solving customer problems through effective communication.A high school diploma or GED.Experience in a sales environment desired What You Bring to the Table:Proven experience as a trusted guide in a high-touch, customer-facing role where you were responsible for guiding decisions and driving outcomes.You are proactive, perceptive, and knowledgeable, with an exceptional ability to build rapport with customers and earn trust quickly.You have a true passion for consultative selling. You're energized by the challenge of turning a conversation into a conversion and feel a genuine sense of accomplishment and joy when you successfully find the perfect solution for a customer. You are highly motivated to exceed goals and have a strong desire to be recognized and rewarded for your direct impact on business results.An entrepreneurial spirit. You are flexible, comfortable with ambiguity, and thrive in a dynamic "test and learn" environment where processes are still being defined.A natural ability to steer conversations to a successful resolution.Tax knowledge is ideal, but not required. A passion for providing a world-class customer experience is a must.If you are a results-oriented and innovative individual with a demonstrated understanding of customers’ individual needs and a natural skill and drive for consultative selling who loves helping people and wants to make a significant impact on a high-profile program, we want to hear from you. Apply today to join us on this exciting journey!Responsibilities:Greet Customers as they enter the Store: As the face of TurboTax brand, you are responsible for ensuring a great first impression when customers enter our new locations.Be a Perceptive Guide: Go beyond answering questions to proactively identify the underlying needs of each customer by building immediate rapport and a foundation of trust.Drive Decisions: Offer expert, personalized consultations on the TurboTax experience, building excitement and interest. Your goal is to make the customer feel like you understand their unique needs so well that committing to the right service is the natural, easy next step.Navigate the Customer Journey: Help customers navigate the entire funnel, from initial uncertainty to a decision, ensuring a seamless and positive transition to the right tax professional.Nurture and Convert: Proactively follow up with potential customers, offering continued support and expert guidance to help them get to the finish line.Be a Program Pioneer: As a key member of our first retail locations you will provide critical feedback to the company that will directly shape the future of this program.Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $29.20 - $34.40Southern California $29.20 - $34.40Illinois $27.80 - $32.70Maryland $27.80 - $32.70Minnesota $25.10 - $29.50New Jersey $29.20 - $34.40New York $29.20 - $34.40Washington $29.20 - $34.40This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

OverviewOverview:We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the United States. This role is for someone who thrives on guiding customers to the perfect solution and enjoys the satisfaction of turning interest into commitment. The goal is to provide a highly personalized, premium service customer experience where customers feel truly understood and expertly guided.As an in-person concierge, your role is to be a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated consultant, pinpointing customer requirements and suggesting the ideal solution from the TurboTax network, which includes assisting those who wish to connect with a local tax professional.This is a seasonal, non-exempt role.The Impact You'll Make and the Benefits You'll ReceiveYour primary mission is to channel your passion for helping people to masterfully connect them to the perfect product. This is a role for someone who is driven by the satisfaction of guiding a customer from uncertainty to "yes." You don't just enjoy the art of conversation; you thrive on leading customers to a successful outcome. Here, your ability to deliver results is directly and generously rewarded through our exciting incentive programs.Qualifications:3 or more years of experience in a relevant field, such as sales, customer service, or another customer-facing role.A proven track record of solving customer problems through effective communication.A high school diploma or GED.Experience in a sales environment desired What You Bring to the Table:Proven experience as a trusted guide in a high-touch, customer-facing role where you were responsible for guiding decisions and driving outcomes.You are proactive, perceptive, and knowledgeable, with an exceptional ability to build rapport with customers and earn trust quickly.You have a true passion for consultative selling. You're energized by the challenge of turning a conversation into a conversion and feel a genuine sense of accomplishment and joy when you successfully find the perfect solution for a customer. You are highly motivated to exceed goals and have a strong desire to be recognized and rewarded for your direct impact on business results.An entrepreneurial spirit. You are flexible, comfortable with ambiguity, and thrive in a dynamic "test and learn" environment where processes are still being defined.A natural ability to steer conversations to a successful resolution.Tax knowledge is ideal, but not required. A passion for providing a world-class customer experience is a must.If you are a results-oriented and innovative individual with a demonstrated understanding of customers’ individual needs and a natural skill and drive for consultative selling who loves helping people and wants to make a significant impact on a high-profile program, we want to hear from you. Apply today to join us on this exciting journey!Responsibilities:Greet Customers as they enter the Store: As the face of TurboTax brand, you are responsible for ensuring a great first impression when customers enter our new locations.Be a Perceptive Guide: Go beyond answering questions to proactively identify the underlying needs of each customer by building immediate rapport and a foundation of trust.Drive Decisions: Offer expert, personalized consultations on the TurboTax experience, building excitement and interest. Your goal is to make the customer feel like you understand their unique needs so well that committing to the right service is the natural, easy next step.Navigate the Customer Journey: Help customers navigate the entire funnel, from initial uncertainty to a decision, ensuring a seamless and positive transition to the right tax professional.Nurture and Convert: Proactively follow up with potential customers, offering continued support and expert guidance to help them get to the finish line.Be a Program Pioneer: As a key member of our first retail locations you will provide critical feedback to the company that will directly shape the future of this program.Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $29.20 - $34.40Southern California $29.20 - $34.40Illinois $27.80 - $32.70Maryland $27.80 - $32.70Minnesota $25.10 - $29.50New Jersey $29.20 - $34.40New York $29.20 - $34.40Washington $29.20 - $34.40This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Position Details: Client: Financial Services Job Title: Customer Service Representative - Bilingual Duration: 6-12 months Location: Austin, TX 78701 Pay Range: $21- $23/hr The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About the Role: We are seeking a dedicated individual to join our team as an H&PS Level 13 representative. This role will be based on-site in Austin, TX, with the possibility of transitioning to remote work in the future. The primary responsibility of this position is to provide assistance to Medicaid Providers with inquiries related to eligibility, medical claims status, and other program questions. Responsibilities: Respond to phone inquiries from Medicaid Providers in a prompt, courteous, and concise manner Assist with problem resolution as needed Document all encounters in clear and concise online logs Transfer callers to other Call Center units as necessary Meet individual performance standards Maintain strict required attendance and performance metrics Perform other duties as assigned by management Education Qualification: - High school diploma or equivalent Required Skills: Excellent communication skills Strong customer service orientation Ability to work in a fast-paced environment Proficiency in documenting information accurately Willingness to adhere to strict attendance and performance standards Previous experience in a call center or customer service role is preferred

Our client, a successful digital auto platform based in Boston, MA, is seeking a Product Support Representative to support the Consumer Support Operations team and will be responsible for handling escalated support issues. This hybrid role is running for 3+ months and offers hours of 9AM - 5PM and is compensating $23/hour. What you'll do Work with our Consumer Support team, troubleshooting technical escalations and complex inquiries from consumers. Assist customers through phone, chat, and email channels. Enthusiastically help consumers and our internal partners in problem resolution Track and analyze data from our user support channels to communicate contact trends with product and development teams. Process reported content and activity to promote a secure online community. What you'll bring Exceptional written and verbal communication skills A deep commitment to the customer experience, consistently advocating for the consumer and striving to exceed expectations in every interaction A service-oriented approach with the ability to resolve user issues, recognizing when escalations are appropriate Preferred typing speed of 60 words per minute, minimum of 45 words per minute required Excellent organizational skills and ability to manage multiple priorities Willingness to pitch in as needed to complete team projects or cover team operations Eagerness to identify problem areas and find solutions Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

OverviewOverview:We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the United States. This role is for someone who thrives on guiding customers to the perfect solution and enjoys the satisfaction of turning interest into commitment. The goal is to provide a highly personalized, premium service customer experience where customers feel truly understood and expertly guided.As an in-person concierge, your role is to be a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated consultant, pinpointing customer requirements and suggesting the ideal solution from the TurboTax network, which includes assisting those who wish to connect with a local tax professional.This is a seasonal, non-exempt role.The Impact You'll Make and the Benefits You'll ReceiveYour primary mission is to channel your passion for helping people to masterfully connect them to the perfect product. This is a role for someone who is driven by the satisfaction of guiding a customer from uncertainty to "yes." You don't just enjoy the art of conversation; you thrive on leading customers to a successful outcome. Here, your ability to deliver results is directly and generously rewarded through our exciting incentive programs.Qualifications:3 or more years of experience in a relevant field, such as sales, customer service, or another customer-facing role.A proven track record of solving customer problems through effective communication.A high school diploma or GED.Experience in a sales environment desired What You Bring to the Table:Proven experience as a trusted guide in a high-touch, customer-facing role where you were responsible for guiding decisions and driving outcomes.You are proactive, perceptive, and knowledgeable, with an exceptional ability to build rapport with customers and earn trust quickly.You have a true passion for consultative selling. You're energized by the challenge of turning a conversation into a conversion and feel a genuine sense of accomplishment and joy when you successfully find the perfect solution for a customer. You are highly motivated to exceed goals and have a strong desire to be recognized and rewarded for your direct impact on business results.An entrepreneurial spirit. You are flexible, comfortable with ambiguity, and thrive in a dynamic "test and learn" environment where processes are still being defined.A natural ability to steer conversations to a successful resolution.Tax knowledge is ideal, but not required. A passion for providing a world-class customer experience is a must.If you are a results-oriented and innovative individual with a demonstrated understanding of customers’ individual needs and a natural skill and drive for consultative selling who loves helping people and wants to make a significant impact on a high-profile program, we want to hear from you. Apply today to join us on this exciting journey!Responsibilities:Greet Customers as they enter the Store: As the face of TurboTax brand, you are responsible for ensuring a great first impression when customers enter our new locations.Be a Perceptive Guide: Go beyond answering questions to proactively identify the underlying needs of each customer by building immediate rapport and a foundation of trust.Drive Decisions: Offer expert, personalized consultations on the TurboTax experience, building excitement and interest. Your goal is to make the customer feel like you understand their unique needs so well that committing to the right service is the natural, easy next step.Navigate the Customer Journey: Help customers navigate the entire funnel, from initial uncertainty to a decision, ensuring a seamless and positive transition to the right tax professional.Nurture and Convert: Proactively follow up with potential customers, offering continued support and expert guidance to help them get to the finish line.Be a Program Pioneer: As a key member of our first retail locations you will provide critical feedback to the company that will directly shape the future of this program.Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $29.20 - $34.40Southern California $29.20 - $34.40Illinois $27.80 - $32.70Maryland $27.80 - $32.70Minnesota $25.10 - $29.50New Jersey $29.20 - $34.40New York $29.20 - $34.40Washington $29.20 - $34.40This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

TTEC is hiring a Bilingual Customer Service Representative – Spanish/English in Las Vegas, NV to support customers by providing timely, accurate, and empathetic solutions across multiple communication channels. This role requires bilingual fluency in English and Spanish, at least 6 months of customer service experience, and strong computer and problem-solving skills. Pay and Benefits • Starting pay of $18 per hour with performance-based bonus opportunities • Comprehensive benefits package including medical, dental, and vision coverage, 401(k), and paid time off • Tuition reimbursement and ongoing career development opportunities with access to thousands of courses • Employee Assistance Program offering free, confidential support services • Inclusive, community-focused culture with opportunities to give back and grow Requirements • Bilingual fluency in English and Spanish with strong verbal and written communication skills • Minimum 6 months of customer service experience combined with the ability to resolve issues efficiently and professionally • High school diploma or equivalent along with basic computer proficiency and ability to navigate multiple systems • Ability to learn, retain, and apply product or service knowledge while demonstrating empathy and active listening Job Duties • Handle incoming customer communications via phone or other channels while delivering exceptional service experiences • Research and resolve customer inquiries by providing accurate information and effective solutions • Build rapport with customers through compassionate interactions and a problem-solving mindset • Contribute to team success by meeting performance goals and participating in coaching and training programs About the Company TTEC is a global leader in customer experience solutions, helping top brands build meaningful connections with their customers since 1982. Known for its award-winning culture and commitment to employee growth, TTEC combines technology with a human touch to deliver exceptional service while fostering an inclusive and supportive workplace.

Are you a die-hard sports fan who loves helping people? This is your chance to turn your passion into a career! TTEC is looking for enthusiastic Sports Fanatic Customer Service Representatives to join our team in Greenwood Village, CO. You'll be at the forefront of a brand-new service center supporting customers of ESPN. If you live and breathe sports – whether you're a lifelong basketball fan, a high school football coach, or just love exploring sports memorabilia – this role is for you. Beyond talking sports every day, this is a rare opportunity to get in on the ground floor of a new operation, offering a fast track for career growth. What You Can Expect From Us: Starting base wage of $21 per hour, plus performance bonus opportunities. A comprehensive benefits package (based on your position) which may include PTO, tuition reimbursement, and health and wellness incentives. Career and professional development support. An inclusive culture where your love for sports is celebrated and giving back is encouraged. Exclusive goodies and tickets to cheer on your favorite teams. A sports-inspired breakroom with game-day vibes, memorabilia, and a cozy spot to relax. A global team of curious lifelong learners guided by our company values. What You'll Be Doing As a Sports Fanatic Customer Service Representative, you'll be the go-to person for a vibrant fantasy sports community. You'll resolve customer issues and provide support exclusively through written communication channels, including: Chat Text Email Social Media Direct Messaging Other non-verbal platforms Your goal is to ensure every customer interaction is exceptional, providing quick answers, compassionate consultations, and effective solutions with a smile. A Typical Day Involves: Responding to incoming customer communications. Connecting with and resolving customer issues using only written communication. What You Bring to the Team: 1+ year of customer service experience from retail, banking, contact centers, consumer electronics, or similar fields. Able to commute to the office in Greenwood Village, CO Strong interpersonal skills developed through service industry roles. Excellent written communication skills, including impeccable grammar and spelling. An unwavering love for sports – seriously, you know every match, play, and highlight! Ability to engage professionally and effectively with the fantasy sports community, teammates, and leaders. Tech-savvy with a flair for fantasy sports – you're comfortable navigating the online world to support our community. A Bit More About Your Role: We're committed to your success, providing ongoing training, webcam-enabled coaching, and thousands of free courses to support your career growth. We know you bring a unique and invaluable ingredient: a caring and supportive nature that will shine through in your interactions. You'll report to a Team Lead and directly contribute to an exceptional customer experience and the overall success of your team. About TTEC: Our mission is simple: make customers happy. Since 1982, TTEC has empowered iconic and hyper-growth brands to build engaged, pleased, and profitable customer experiences through a powerful blend of humanity and technology. We connect with millions of customers daily via talk, message, text, and video chat, and these exceptional experiences start with you. TTEC is proud to be an equal opportunity employer. We embrace and are committed to building a diverse and inclusive workforce that values and empowers all cultures and perspectives within our global teams. We aim to reflect the communities we serve, delivering not only amazing service and technology but also humanity. We ensure all our employees feel valued, belong, and are comfortable being their authentic selves at work. We believe diversity is our strength, enabling us to view things from different vantage points and allowing you to bring your unique value to the table.

Lease Accounting Manager - Rockville, MD Overview Beacon Hill Financial has partnered with a client in Rockville, MD in their search for a Lease Accounting Manager to join their team. This role is responsible for overseeing lease administration and recovery accounting functions for a commercial real estate portfolio, with a strong focus on CAM and tax recoveries, tenant reconciliations, and team oversight. The ideal candidate is highly organized, detail-oriented, and experienced in retail lease accounting and operational management. Key Responsibilities Oversee lease accounting and administration activities, including CAM, tax, and other recovery reconciliations. Review and approve tenant account adjustments, reconciliations, refunds, and billing transactions to ensure accuracy and compliance. Manage quarterly tax accruals and support CAM analysis from a billing and collection perspective. Lead and oversee Lease Administrators and third-party partners, ensuring deadlines, quality standards, and key performance indicators are met. Provide guidance regarding lease interpretation, recoveries, and billing-related inquiries. Coordinate tenant CAM audit activities and support related reporting and analysis. Develop and implement process improvements and operational best practices. Collaborate closely with accounting, finance, legal, collections, and property operations teams on lease-related matters. Prepare internal reporting and support special projects as needed. Qualifications Bachelor's degree in Accounting, Finance, or related field preferred. Commercial real estate lease accounting or lease administration experience required, including CAM and tax recovery experience. Management or team oversight experience required, including reviewing work and conducting performance management activities. Strong retail lease accounting experience required. Experience with property management systems such as JDE, Yardi, or MRI preferred. Strong lease interpretation, analytical, organizational, and problem-solving skills. Intermediate Excel skills required. Excellent communication skills with the ability to manage multiple priorities in a fast-paced environment. Highly detail-oriented with the ability to work both independently and collaboratively. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

ACCOUNT MANAGER In-Office – Troy, NY Fusco Personnel is seeking a positive professional Account Manager to serve as the primary point of contact for clients and to drive measurable utilization and savings results. Key Responsibilities Build and maintain strong, long-term client relationships Drive product adoption, engagement, and ROI Set client goals and coordinate with internal teams to achieve results Analyze data and produce outcome reports Demonstrate digital solutions and act as a product and industry ambassador Capture and communicate the voice of the customer to internal stakeholders Qualifications Bachelor’s degree or equivalent experience 3+ years of account management experience Strong analytical, communication, and presentation skills Self-motivated, detail-oriented, and team-focused mindset Familiarity with Zoho CRM/Projects (A Plus) Ability to travel as needed Salary $65-70k Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer

Customer Service Representative/ Scheduler Cohoes, NY Fusco Personnel is actively recruiting for a Customer Service Representative to join our client’s office in the Cohoes area. The ideal candidate will be the first point of contact for customers, ensuring seamless communication and efficient scheduling of system services and appointments. This is a full-time temporary to permanent opportunity. Duties & Responsibilities Professionally handle inbound and outbound calls with customers to arrange the scheduling of their system start-ups or maintenance services. Manage and organize appointments using their Customer Relationship Management (CRM) system. Provide reliable administrative support by assisting with data entry, documentation, and office tasks as needed. Maintain accurate, up-to-date records in line with company standards and protocols. Minimum Qualifications Proven customer service experience with a friendly and professional phone presence. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Comfort with technology—especially CRM systems—and strong attention to detail. Capable of multitasking and working efficiently in a dynamic work environment. Reliable, punctual, and detail oriented. Pay Rate: $19.00/hour Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer

OverviewOverview:We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the United States. This role is for someone who thrives on guiding customers to the perfect solution and enjoys the satisfaction of turning interest into commitment. The goal is to provide a highly personalized, premium service customer experience where customers feel truly understood and expertly guided.As an in-person concierge, your role is to be a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated consultant, pinpointing customer requirements and suggesting the ideal solution from the TurboTax network, which includes assisting those who wish to connect with a local tax professional.This is a seasonal, non-exempt role.The Impact You'll Make and the Benefits You'll ReceiveYour primary mission is to channel your passion for helping people to masterfully connect them to the perfect product. This is a role for someone who is driven by the satisfaction of guiding a customer from uncertainty to "yes." You don't just enjoy the art of conversation; you thrive on leading customers to a successful outcome. Here, your ability to deliver results is directly and generously rewarded through our exciting incentive programs.Qualifications:3 or more years of experience in a relevant field, such as sales, customer service, or another customer-facing role.A proven track record of solving customer problems through effective communication.A high school diploma or GED.Experience in a sales environment desired What You Bring to the Table:Proven experience as a trusted guide in a high-touch, customer-facing role where you were responsible for guiding decisions and driving outcomes.You are proactive, perceptive, and knowledgeable, with an exceptional ability to build rapport with customers and earn trust quickly.You have a true passion for consultative selling. You're energized by the challenge of turning a conversation into a conversion and feel a genuine sense of accomplishment and joy when you successfully find the perfect solution for a customer. You are highly motivated to exceed goals and have a strong desire to be recognized and rewarded for your direct impact on business results.An entrepreneurial spirit. You are flexible, comfortable with ambiguity, and thrive in a dynamic "test and learn" environment where processes are still being defined.A natural ability to steer conversations to a successful resolution.Tax knowledge is ideal, but not required. A passion for providing a world-class customer experience is a must.If you are a results-oriented and innovative individual with a demonstrated understanding of customers’ individual needs and a natural skill and drive for consultative selling who loves helping people and wants to make a significant impact on a high-profile program, we want to hear from you. Apply today to join us on this exciting journey!Responsibilities:Greet Customers as they enter the Store: As the face of TurboTax brand, you are responsible for ensuring a great first impression when customers enter our new locations.Be a Perceptive Guide: Go beyond answering questions to proactively identify the underlying needs of each customer by building immediate rapport and a foundation of trust.Drive Decisions: Offer expert, personalized consultations on the TurboTax experience, building excitement and interest. Your goal is to make the customer feel like you understand their unique needs so well that committing to the right service is the natural, easy next step.Navigate the Customer Journey: Help customers navigate the entire funnel, from initial uncertainty to a decision, ensuring a seamless and positive transition to the right tax professional.Nurture and Convert: Proactively follow up with potential customers, offering continued support and expert guidance to help them get to the finish line.Be a Program Pioneer: As a key member of our first retail locations you will provide critical feedback to the company that will directly shape the future of this program.Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $29.20 - $34.40Southern California $29.20 - $34.40Illinois $27.80 - $32.70Maryland $27.80 - $32.70Minnesota $25.10 - $29.50New Jersey $29.20 - $34.40New York $29.20 - $34.40Washington $29.20 - $34.40This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

TTEC is hiring a Hybrid B2B Customer Service Representative (Lead Qualifier) in Tempe, AZ. This role focuses on engaging warm business leads through outbound calls to identify needs and support sales solutions that improve customer operations. Top requirements include at least 1 year of call center customer service experience, strong professional communication skills, and the ability to manage high-volume outbound calling across multiple systems. Compensation and Benefits • Base pay starting at $18.50 per hour plus performance bonuses up to $1,000 monthly for top performers • Hybrid work opportunity based on performance after training with a Monday–Friday schedule • Paid time off, tuition reimbursement, and health and wellness incentives • Career development support including coaching, training, and access to thousands of courses • Inclusive, community-focused culture with opportunities for growth and advancement Requirements • 1+ year of customer service experience in a call center or high-volume environment with outbound calling exposure • High school diploma or equivalent with proficiency using multiple systems simultaneously • Experience with outbound dialing systems and structured call workflows • Strong verbal and written communication skills tailored to business-to-business interactions • Ability to multitask, document accurately, and adapt in a fast-paced, evolving environment Key Responsibilities • Conduct outbound calls to warm business leads using structured, customer-focused conversations • Follow call flows, scripts, and quality standards while personalizing interactions • Identify customer needs, document outcomes, and update records across multiple systems • Collaborate with sales teams to ensure seamless lead handoffs and support solution alignment • Maintain high-quality interactions while adapting to changing processes and priorities About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver more human, data-driven customer experiences. With a strong focus on innovation, AI, and customer engagement, TTEC supports organizations worldwide while fostering a diverse, inclusive culture where employees can grow and thrive.

Our client, a rapidly growing healthcare organization, is seeking an Extended Business Office Services Manager to oversee patient account support operations and lead a call center team focused on delivering an exceptional patient financial experience. This individual will play a key leadership role in driving team performance, improving operational workflows, and supporting revenue cycle initiatives across a fast-paced healthcare environment. Candidates must be based in Maine. This is a temp-to-hire opportunity offering $32.69/hour during the contract period, with the opportunity to convert into a salaried position at $68K annually. About You: Provide day-to-day leadership to a patient support and financial services team in a high-volume call center setting Mentor, coach, and develop team members while fostering a collaborative, accountable, and service-oriented culture Help streamline workflows and improve operational processes related to patient billing support, payment plans, and financial assistance programs Monitor team productivity, call quality, and service metrics to ensure departmental goals are achieved Serve as a resource for escalated patient concerns and support staff through sensitive conversations with professionalism and empathy Partner with internal departments and external stakeholders to resolve issues, improve communication, and enhance overall operational efficiency Ensure team adherence to company procedures, privacy standards, and compliance regulations Assist with onboarding, training initiatives, and continuous process improvement efforts Successfully manage and engage remote employees while maintaining strong team performance and communication About the Job: Must reside in Maine Previous leadership experience within a healthcare call center, patient services, medical collections, customer support, or revenue cycle environment required Strong background in performance management, employee coaching, and KPI-driven environments Prior experience overseeing remote employees is required Excellent communication and interpersonal skills with the ability to lead with empathy and professionalism Comfortable navigating fast-paced environments with shifting priorities and deadlines Experience utilizing CRM systems, call center platforms, and reporting tools Strong organizational skills and the ability to identify operational inefficiencies and implement solutions Healthcare, insurance, medical billing, or patient financial services experience strongly preferred This opportunity is moving quickly and is ideal for someone who enjoys leading teams, improving processes, and creating a positive patient experience within a healthcare operations environment. If you are based in Maine and have experience managing remote teams within a call center setting, please submit a Microsoft Word version of your resume today! Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

General Description & REQUIREMENTS .Create and manage customer accounts.Communicate effectively with customers via phone and email; align expectations on lead times.Manage the online ordering portal.Process and manage sales orders, standing orders, credits, and customer complaints.Monitor production

The Beekman The Hotel Manager has overall responsibility for the daily operations of multiple Rooms Division departments within the hotel. This is a developmental position for individuals to gain experience and develop demonstrated competency in all facets of hotel management including Sales and Marketing, Finance, Employee Development and ownership relations. The Hotel Manager is responsible for directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff and insures department’s goals and hotel budgets are being met. Incumbent must utilize available resources to provide excellent guest satisfaction. The Hotel Manager will meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained. The Hotel Manager works with the General Manager to uphold Hyatt’s unique corporate culture, product and Thompson brand standards. Qualifications Directing Team Members • Review and approve staff schedules taking into consideration expected guest arrivals and departures, occupancy levels, area demands, holiday activities, guest service needs and budgetary guidelines., • Constantly maintain effective training programs ensuring personnel are highly productive., • Ensure that team members have proper appearance and are following all hotel procedures., • Ensure that all employees have the tools necessary to fulfill job expectations and guest needs., • In absence of General Manager, will be responsible for overall operation of the hotel and empowered to make all necessary decisions and actions., • Assume the role of liaison between all departments within the hotel and third-party operators, • Coach and develop the Director of Rooms towards achieving exceptional guest service, Hotel cleanliness and employee satisfaction results. Guest Services • Ensure all guest issues, complaints and requests are proactively and resolved in a manner highly satisfactory to both the guest and the hotel., • Manage responses to 3rd party internet sites such as TripAdvisor, Booking.com…etc., and maintain/enhance the hotel online reputation – all reviews must be responded within 48 hours., • Evaluate and monitor hotel service and product quality and to ensure that systems are implemented that provide for quality at the highest levels., • Ensure that all guests experience a “sense of arrival” and are properly “fare welled.” Support the Rooms Director on trainings aligned with established company benchmarks (HYSAT). Financial Management • Analyze profit and loss statements and cost projection variances., • Constantly monitor expenses in labor, materials and third party agreements to align with budgetary goals and be in direct correlation with occupancy., • Assist all departments with their financial performance. Work with department managers and mentor them to successfully complete their monthly P&L goals., • Assist in the preparation of the annual budget by providing labor, operations and expense costs., • Properly document Employee Development/Payroll transactions as directed for processing by Home Office., • Audit accounting and credit procedures to assure adherence to policy. Facility Management • Conduct a weekly walkthrough of all public spaces and a reasonable representation of guest rooms with Director of Housekeeping and Director of Engineering/Chief Engineer maintaining proper documentation of action items and completion dates. In addition, daily walkthrough to insure proper appearance and safety standards in all public areas., • Ultimately responsible for maintaining the physical assets by being accountable for the Preventive Maintenance Program with the Director of Engineering and Director of Rooms., • Physically inspect all accommodations scheduled for VIP arrivals. Guide and mentor managers to control procurement of materials as determined by Annual Budget and as modified by actual business levels. Safety and Security • Must be fully knowledgeable of and be able to lead any hotel Security or Safety effort up to and including complete evacuation of hotel (fire, earthquake, city-wide emergency)., • Lead in the investigation and resolution of any reported suspicious and/or hazardous conditions with Director of Security. Represent hotel and assist with needs of any government officials or officers., • Foster an environment of clean and safe working conditions., • Attend and where appropriate, lead Property Safety Committee., • Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization., • Promotes organization in industry, manufacturing or trade associations. Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation. • Demonstrated ability to manage operations to ensure Thompson’s unique level of personal customer service. Also detail oriented, organized, efficient and safety minded. Must be committed to high quality standards for production and service, a great team player, customer-service focused and have the ability to effectively manage staff to maintain a high level of morale and productivity., • Bachelor’s degree in Business Management, Hotel Management or other four year or professional degree or equivalent hospitality experience., • Proven experience in directing and motivating a team. Must have a minimum of three years varied management experience in the hotel/resort industry and previous union experience., • Read, write, and verbally communicate effectively and professionally with guests, vendors and across the organization. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism., • Strong skills with yield management, cost controls and the ability to analyze a Profit and Loss Statement. Must have strong working knowledge of accounting systems, Property Management Systems and other business applications. Familiar with OSHA, local Department of Health regulations and relevant current laws governing handling of hazardous substances., • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardizations and resources exist. Must be able to communicate problem resolution in a positive and diplomatic manner to both guests and employees., • Previous proven experience with Employee Development including recruitment, coaching and counseling, performance management, separations, worker’s compensation issues and separation of employment (and where applicable, prior experience working with a Collective Bargaining Agreement)., • Presents oneself with impeccable grooming and appearance standards. Dress compliments individual style in a professional manner., • Forbes standards knowledge preferably with extensive experience in Forbes rated hotels.

Position Overview Brooklyn Cured is seeking an Account Manager to drive growth across Foodservice, Convenience, and Non-Traditional channels. This role will lead key accounts, expand distributor partnerships, and execute go-to-market strategies that elevate Brooklyn Cured’s premium charcuterie brand. The ideal candidate brings strong knowledge about charcuterie and the meat industry, CPG sales experience, financial acumen, and a passion for high-quality, artisanal food, with the ability to balance relationship-building and analytical decision-making to deliver profitable growth. Key Responsibilities • Manage and grow accounts across Foodservice, Convenience, and Specialty channels, driving distribution and velocity for premium charcuterie products, • Build and expand partnerships with key foodservice distributors, • Develop and grow business within airport retail, airline catering, and travel channels, identifying new opportunities for brand expansion, • Lead headquarter calls, sales presentations, and joint business planning with key accounts and distributor partners, • Own and manage financial performance across accounts, including pricing strategy, promotional planning, margins, and trade spend optimization, • Analyze P&L performance, promotional ROI, and customer profitability to inform strategic decisions, • Plan and execute trade promotions, customer programs, and merchandising initiatives aligned with brand and revenue goals, • Identify and close new business opportunities across both traditional and emerging channels, • Manage and align broker and distributor networks, ensuring strong execution and accountability, • Represent Brooklyn Cured at industry trade shows, customer events, and market visits, building brand awareness and generating leads, • Travel regularly to meet with customers, distributors, and internal teams to support business development and execution Qualifications • 3+ years of experience in CPG sales, foodservice, or account management (premium or specialty food preferred), • Experience working with foodservice distributors such as Chef’s Warehouse, PFG, Sysco, or US Foods, • Strong background in financial analysis, including promotions, pricing strategy, margins, and trade spend management, • Proven success managing and growing national or regional accounts, • Experience in airline, travel retail, or non-traditional channels is a strong plus, • Excellent analytical, negotiation, and communication skills, • Willingness to travel frequently for customer meetings, trade shows, and market visits, • Passion for premium food, charcuterie, and brand storytelling Key Competencies • Strategic Sales & Financial Management, • Trade Spend & Promotional Optimization, • Distributor & Broker Management, • Data-Driven Decision Making What Success Looks Like • Profitable growth driven by strong margin management and effective trade spend utilization, • Expanded distribution through key foodservice distributors, c-store chains, and specialty retailers, • Increased presence in foodservice, convenience, and airline/travel channels

Company Description VLICH is a prestigious hospitality brand known for exceptional service, world-class amenities, and a commitment to excellence in guest experiences. Headquartered in Queens, NY, VLICH operates posh properties that cater to both leisure and business travelers. Valuing innovation and collaboration, our team is dedicated to setting industry standards. By combining comfort, elegance, and top-tier management, we create memorable and enriching experiences for our guests. At VLICH, the focus is always on delivering unparalleled service in a dynamic and supportive work environment. Role Description We are seeking a full-time Hotel General Manager to oversee the day-to-day operations of our New York, NY property. As an on-site leader, you will ensure the smooth and efficient management of hotel operations, driving customer satisfaction, optimizing revenue, and maintaining high service standards. Your responsibilities will include overseeing all departments, managing budgets and costs, ensuring compliance with regulatory standards, training and motivating staff, enhancing the guest experience, and representing the hotel in the local community. Qualifications • Experience in General Management and Business Management to lead hotel operations and implement strategic goals effectively., • Expertise in Customer Service to ensure an exceptional guest experience and handle customer inquiries or concerns effectively., • Strong Budgeting and financial management skills to oversee hotel revenue and cost controls., • Knowledge of Food & Beverage operations and hospitality best practices to maintain a high standard of service and quality., • Excellent leadership, communication, and problem-solving abilities., • Ability to work in a dynamic, fast-paced environment while maintaining a customer-focused approach., • Previous management experience in the hospitality industry is essential; bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Core Work Activities: Assisting the Operational and Financial Management of the Property: • Verifies that all brand standards are being maintained in each area of the property., • Verifies that all team members meet or exceed all brand requirements., • Manages the operation of the ALL PROPERTY departments., • Verifies that a viable key control program is in place., • Maintains current licenses and permits as prescribed by local, state and federal agencies., • Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures, • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement., • Complies with all corporate accounting procedures., • Performs required annual Quality audit. Supporting the Management and Development of Departmental Teams: • Stays readily available/approachable for all employees., • Extends professionalism and courtesy to employees at all times., • Leads by example demonstrating self-confidence, energy and enthusiasm., • Assists/teaches team managers scheduling (using Scheduling Tool that you recommend) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations., • Sets clear performance expectations with the Owner., • Assists team supervisors with constructive coaching and counseling., • Solicits feedback for continuous improvement. Managing the Guest Experience: • Extends professionalism and courtesy to guests at all times., • Motivates and encourages staff to solve guest and employee related concerns., • Provides excellent customer service by being readily available/approachable for all guests., • Takes proactive approaches when dealing with guest concerns., • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities: • Verifies that orientations for new team members are thorough and completed in a timely fashion., • Takes proactive approaches when dealing with employee concerns., • Verifies that property hiring practices and strives for a culturally diverse work place. Performs other duties as assigned and needed.

Client Relationship Manager – Luxury Hospitality (NYC Market) We are seeking an experienced Client Relationship Manager to join a well-established luxury hospitality brand. This role is ideal for a polished, relationship-driven professional with a strong background in events, catering, or high-end venues. Who You Are: • A proven sales professional with experience in event planning, catering, venues, or event design, • Well-connected within the NYC social and corporate event planning community, • Skilled at building, managing, and nurturing long-term client relationships, • A thoughtful listener who understands client needs, anticipates concerns, and offers solutions that benefit both the client and the business, • Confident in upselling and guiding clients toward elevated experiences, • Highly organized with exceptional follow-through and attention to detail, • Naturally hospitable, with a genuine passion for servicing clients, • Up-to-date on current event and hospitality trends, • A collaborative team player who is also self-motivated and proactive What You’ll Do: • Manage and grow a portfolio of high-value client relationships, • Serve as the primary point of contact for your clients, • Collaborate with internal teams to ensure seamless delivery, • Identify opportunities to enhance client experiences and drive revenue To Apply: • Please submit your resume to angela@abhosp.com

SoHo, NYC | Full-Time | Onsite (Mon–Fri, 10 AM – 6 PM) We’re hiring an Inside Sales Representative for a rapidly growing company in SoHo. This is a high energy, consultative sales role focused on handling inbound leads, driving urgency, and converting opportunities into revenue. You’ll take approximately 15–20 inbound sales calls per day while also following up with leads via phone, text, email, and CRM outreach. We’re looking for someone sharp, motivated, well spoken, and comfortable working in a fast paced, goal oriented environment. Responsibilities • Manage inbound and outbound lead follow up, • Run consultative sales conversations, • Qualify prospects and close opportunities, • Handle objections and drive next steps, • Maintain CRM activity and pipeline management, • Consistently hit sales and revenue targets Qualifications • 2+ years of inside sales or consultative sales experience, • Strong communication and closing skills, • Competitive, coachable, and self motivated, • CRM experience preferred, • Experience in wellness, sleep, fitness, med-tech, or consumer sales is a plus but not required Compensation & Perks • $52K base salary + uncapped commission, • $100K+ first-year OTE, • Top performers earning ~$180K, • Full benefits, • Unlimited PTO, • Complimentary lunch twice per week, • Strong growth opportunity with a fast-scaling company

Artisan Council is a boutique digital marketing agency empowering progressive brands in the constantly evolving social and digital landscape. Our team believes in the power of stans and fans and aims to build brand loyalty through community involvement and engagement. AC believes that having an informed community of diverse voices is the key to making an impact in today’s ever-changing world of social media and content. AC’s team members are passionate about diversity, community, content, culture, innovation, and trying things first! We’re looking for people who share our passion, for people who live and breathe beauty, have exceptional research, communication, and creative thinking skills, and take an empathetic approach to everything they do and enjoy helping others succeed. The Junior Account Manager plays a key role in supporting client relationships and ensuring the smooth execution of social media and influencer marketing campaigns. You will help manage day-to-day account operations, coordinate internal teams, and contribute to strategic planning and reporting. This role is ideal for someone highly organized, detail-oriented, and eager to grow into a strategic client partner while building strong foundations in account management. Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our mission is to create a happy, safe, considerate and inspiring work environment for all. What will you be responsible for? Client Management • Support Account Managers as a day-to-day point of contact for clients, helping to build strong, trusted relationships through proactive communication and follow-through., • Help prepare for and participate in weekly client status calls, campaign check-ins, and presentations., • Assist in translating client feedback into clear internal next steps across creative, influencer, paid, and strategy teams., • Ensure client needs, timelines, and deliverables are clearly communicated and tracked., • Help identify opportunities to enhance client programs and contribute ideas during planning and brainstorm sessions. Account Management • Help ensure all deliverables are accurate, complete, and delivered on time and within scope., • Track timelines, deliverables, and project status using tools such as Asana and shared project trackers., • Assist with budget tracking, expense management, and maintaining alignment with approved scopes of work., • Support the preparation of reports, campaign recaps, and performance summaries that highlight key insights and next steps., • Maintain organized documentation, including status reports, meeting notes, and client communications. Strategic Planning & Campaign Execution • Support Strategists and Account Managers in the development and execution of social media and influencer marketing campaigns., • Assist with research, including trend analysis, competitor audits, and platform best practices., • Help organize brainstorms and contribute ideas that align with client goals and brand voice., • Assist in developing client presentations, campaign decks, and reporting materials., • Support campaign execution to ensure programs are delivered efficiently and effectively. Internal Team Coordination • Help keep internal teams aligned on timelines, deliverables, and priorities., • Coordinate across cross-functional teams including strategists, designers, influencer specialists, paid media managers, and producers., • Assist with assigning tasks, tracking progress, and ensuring deadlines are met., • Maintain strong attention to detail across all aspects of campaign execution. Cross-Team Collaboration & Agency Contribution • Collaborate with Strategists, Account Managers, and Directors to share learnings and best practices., • Contribute to Artisan Council’s internal initiatives, including documenting campaign case studies and sharing results., • Support new business and growth initiatives as needed. What kind of skills should you have? Please note carefully. Applicants without this experience will not be considered. • 1–3 years of experience in account management, project management, social media, influencer marketing, or a client-facing role (agency experience preferred)., • Strong understanding of social media platforms including TikTok, Instagram, YouTube, and emerging channels., • Excellent organizational skills with strong attention to detail and ability to manage multiple projects simultaneously., • Strong communication skills—clear, professional, and collaborative across teams and clients., • Ability to prioritize tasks, manage timelines, and work in a fast-paced environment., • Strong analytical mindset with interest in interpreting performance data and campaign results., • Familiarity with social media analytics tools such as Sprout Social, Meta Insights, Google Analytics, or similar platforms is a plus., • Experience with project management tools such as Asana or similar systems is a plus., • Proficiency in Google Workspace (Docs, Sheets, Slides) and Microsoft Office., • Interest in beauty, social media, influencer marketing, and digital culture., • Self-motivated, proactive, and eager to learn and grow within account management.

Our retail client is looking for a digital account manager to join their team! Title: Digital Account Manager Type: freelance ( 40 hours/ week) Duration; 3+ months Rate: $50-55/hr Location: NJ Onsite: 1-2 day/week About the role: As the Account Manager, you will be responsible for working directly with clients, overseeing media plans from start to completion, and ensuring project objectives are achieved. Responsibilities: • Building strategic campaign recommendations based on a deep understanding of the suppliers' business goals and marketing objectives., • Driving the end-to-end creative process between the supplier and creative team., • Partnering closely with campaign management on campaign activation, trafficking & optimizations., • Providing frequent communication and updates with clients and internal stakeholders regarding campaigns., • Working closely with Measurement & Analytics to ensure reporting accuracy., • Sharing actionable insights & recommendations to support supplier's strategy and driving incremental revenue., • Supporting monthly campaign billing, ensuring accuracy and delivery.

About Talent Solutions at Atrium Talent Solutions at Atrium is a performance‑driven, production‑focused business where success is measured by results. Every role contributes to growth, client impact, and revenue outcomes. We operate in a metric‑driven, sales‑minded environment with clear goals, accountability, and healthy competition. Effort shows up in numbers, performance is visible, and ownership is expected. This is an environment for professionals who are hungry to produce, motivated by goals, and energized by fast‑paced work where results d Position Overview Atrium is a leading Talent Solutions firm known for its commitment to service, innovation, and results. We are seeking a dynamic Account Manager to join our Information Technology Staffing division. In this role, you will leverage your network, build new relationships, and drive revenue growth by identifying and securing new staffing opportunities. This position requires a strong sales mindset, resilience, and the ability to compete and win in a fast-moving market. The ideal candidate is self-motivated, goal-oriented, and confident in navigating challenges, overcoming objections, and consistently delivering results. rive opportunity and growth. Drive New Business Growth • Identify, qualify, and close new business opportunities to support consistent, profitable revenue growth, • Proactively pursue opportunities with both new prospects and existing clients, • Build and maintain a strong pipeline through networking, referrals, and strategic outreach Sales Execution & Client Engagement • Conduct consultative meetings with hiring managers, HR, and Talent Acquisition leaders, • Translate client needs into tailored staffing solutions by clearly articulating Atrium’s value proposition, • Develop pricing proposals and negotiate terms to achieve strong, profitable margins, • Consistently meet or exceed defined sales metrics, goals, and deliverables Relationship Management • Build and maintain long-term client relationships through consistent, high-quality service, • Ensure client satisfaction by aligning solutions with evolving business needs Prospecting & Pipeline Development • Generate leads through cold calling, email campaigns, and targeted marketing efforts, • Maintain accurate and up-to-date records of all sales activities within Atrium’s CRM system Cross-Functional Collaboration • Partner with Business Development leaders, Recruiters, and subject matter experts to uncover opportunities, • Collaborate on solution design, proposal development, and client presentations Market & Brand Presence • Stay current on Atrium’s service offerings and competitive differentiators, • Represent Atrium at industry events, conferences, and networking opportunities to expand market presence, • 2-4 years of experience in business development, sales, or staffing, with a proven track record of generating new business and achieving quotas, • Strong ability to manage multiple opportunities simultaneously in a fast-paced, high-volume environment, • Excellent communication, negotiation, and relationship-building skills, • Highly motivated, competitive, and results-driven

HOW TO APPLY Click the "Easy Apply" button above and upload your resume. ABOUT FINSIGHT FINSIGHT is a New York–based fintech company focused on transforming the way capital markets operate. We develop technology and deliver data solutions that empower leading investment banks, Fortune 1000 companies, and investors to accelerate data-driven decision-making across equity, debt, M&A, and corporate finance transactions. Headquartered in Midtown Manhattan, FINSIGHT maintains a global presence with offices in London, Miami, Toronto, Hong Kong, Singapore, and Metro Manila. Founded in 2013, the firm is privately held, employee-owned, and consistently profitable. ROLE OVERVIEW We are seeking a dynamic, self-motivated, and intellectually curious professional to support the continued growth of our CreditFlow product. This role will focus on client retention and new business development across the U.S. market. Key responsibilities include maintaining regular engagement with clients, providing product updates, managing renewals, coordinating meetings with key stakeholders, and delivering product demonstrations. Over time, the role will expand to include direct sales responsibilities across both existing and prospective accounts. This position reports to the Head of Capital Markets Data & Research and ultimately to the President, with close collaboration across the broader sales organization. Candidates who excel in critical thinking, relationship-building, and fast-paced environments are encouraged to apply for this role. Responsibilities • Manage the renewal process for existing clients, including outreach, contract negotiation, and execution, • Maintain and grow relationships with current clients through regular meetings, events, and product updates, with a focus on upselling and cross-selling opportunities, • Schedule and conduct product demonstrations via web, phone, and in-person meetings, • Lead and support client and prospect presentations, effectively communicating the value proposition of the CreditFlow platform, • Manage the full sales lifecycle, from initial prospecting through contract execution, • Oversee client onboarding and deliver ongoing product training, • Provide real-time market feedback to inform product development initiatives, • Respond promptly to client inquiries and coordinate with internal teams as needed, • Maintain accurate and up-to-date records in the CRM system, including notes, next steps, and client interactions, • Develop a deep understanding of FINSIGHT’s product suite, client workflows, and use cases, • Prepare for and represent FINSIGHT at industry conferences, including pre-event outreach and meeting coordination WHAT YOU BRING Hard Skills • Minimum 1–2 years of experience in account management and/or sales, • Experience engaging directly with clients or prospects (e.g., cold outreach, email campaigns), • Strong written and verbal communication skills, • Proficiency in Google Workspace and Microsoft Office Suite Soft Skills • Strong client-focused mindset, • Highly self-motivated, organized, and goal-oriented, • Exceptional attention to detail, • Ability to work independently while contributing to a team environment, • Strong sense of ownership and follow-through, • Effective time management and prioritization skills, • Proven ability to build and maintain strong client relationships LOCATION *This is an in-office position • Midtown Manhattan COMPENSATION • Base Salary: $66,500 to $72,000 annually, • OTE: $93,500 to $99,000 BENEFITS • 3-weeks of paid time off; 1-week paid sick leave, • Comprehensive medical, dental, vision, and life insurance, • 401(k), • Fully stocked snack room

I’m thrilled to be exclusively representing one of the most prestigious law firms in the US on their search to add a talented and experienced Senior Sectors and Clients Business Development Manager to their growing Technology Client Relationship team. The Senior Sectors and Clients Business Development Manager will oversee strategic client development, client relationship management, and service delivery support for a group of priority Client Teams in the Technology industry. The objective of the successful candidate would be to develop and further deep, long-term and mutually beneficial relationships for the key clients your responsible for. We believe this provides an excellent opportunity for someone with some key account and client relationship management experience to further their growth as a leader, while taking a larger role in the strategic planning and approach for key accounts and clients. I'd love to engage with professionals that have previous Legal BD, Client Relationship or Client Development experience. The preferred candidate MUST have a solid background and understanding of the Technology industry. Core Responsibilities: • Act as central point of contact, both internally and externally, within the client team primarily, and with the larger firm and other internal or external stakeholders, • Work closely with Lawyers, Partners and other key stakeholders within the firm to understand firm-wide capabilities to leverage specialist-led relationship building with key or primary accounts, • Play a key role in the diversification of revenue streams by identifying new business or relationship opportunities that haven’t been already leveraged by the firm, • Point of contact for all client feedback for the firm, which then must be presented to key internal stakeholders, • Work with wider business services teams to implement and manage IT tools for use in communicating our relationship with clients I feel the current salary banding is competitive within the market, however, if you are looking for something above this range, I’m open to discuss further. If this role would sound interesting to you, please directly apply or approach Sean Sweeney for more information.

Company Description Outcomes Matter Innovations, LLC (OMI) is a value-based care accelerator specializing in designing innovative quality programs for healthcare specialists. Leveraging over 30 years of expertise, OMI integrates evidence-based clinical guidelines with advanced data analytics and technology to improve the quality of care and reduce costs. OMI focuses on delivering measurable outcomes and value for providers, payors, and patients. The organization is committed to guiding stakeholders through the complexities of healthcare to achieve improved results and experiences efficiently. Role Description We are seeking a full-time, remote Account Manager to play a critical role in maintaining and expanding relationships with clients. The Account Manager will focus on understanding client needs, coordinating cross-functional teams for strategy execution, and ensuring deliverables are met with high satisfaction. § Manages smaller, single-state, or regional accounts § Servers as the day-to-day liaison for assigned clients, ensuring consistent communication, data exchange, and adherence to program requirements § Supports onboarding, addresses system and program issues § Assists with identifying opportunities for program improvement and growth within assigned accounts § Leads business reviews, performance reviews, and bi-weekly touchpoints with minimal assistance § Manages account to ensure compliance with known contractual quality thresholds § Assist with minor client contract amendments Qualifications • Proven experience in account management, client relationship management, and customer success., • Strong skills in data analysis, technology solutions, and identifying actionable insights., • Effective verbal and written communication skills, including the ability to present reports and strategies clearly to clients., • Ability to collaborate with cross-functional teams and manage multiple client projects simultaneously., • Prior experience in the healthcare industry, value-based care, or familiarity with clinical guidelines is highly desirable.

Company Description B9 Model Event Staffing specializes in providing professional event staff for tradeshows, upscale events, and product promotions across the United States. With a reputation for excellence, we carefully screen and select team members who embody professionalism, reliability, and the ability to deliver exceptional client engagement. Our staff is committed to representing both B9 and our clients’ brands with integrity and intelligence. Fully insured and bonded, we prioritize risk reduction and meticulous attention to detail, ensuring successful event execution from start to finish. Our agents provide personalized support 24/7 to adapt to evolving client needs. Location: Hybrid Type: Full-Time Job Description: We are looking for a dynamic Account Manager to support and grow our existing client relationships while identifying new business opportunities. This role is ideal for someone who thrives in a fast-paced environment, understands the events/experiential space, and knows how to balance operations with sales. Roles/Responsibilities: Client Management • Serve as the main point of contact for assigned clients, • Manage day-to-day communication, staffing needs, and execution, • Ensure a high level of client satisfaction and retention Event Staffing & Operations • Oversee staffing plans for events nationwide, • Coordinate with internal teams to ensure seamless execution, • Problem-solve in real-time and manage last-minute changes Sales & Growth • Identify opportunities to expand existing accounts, • Support new business outreach and relationship building, • Contribute to proposals, pricing, and client presentations What we are looking for • 3–6+ years experience in account management, events, staffing, or experiential marketing, • Strong communication and organizational skills, • Ability to multitask and thrive under pressure, • A solutions-oriented mindset with attention to detail, • Experience working with brands, agencies, or live events is a big plus, • Bonus: Existing industry relationships and ability to bring in new business Compensation: • Competitive base salary + bonus structure tied to performance and growth, • Opportunity to grow within a fast-scaling national agency Why B9 Models • Work with top brands and agencies, • Be part of a high-energy, supportive team, • Real opportunity to grow and make an impact, • Fast-paced, exciting environment — no two days are the same How to apply Please apply via LinkedIn or send your resume to [your email] with “Account Manager – B9” in the subject line.

Starting: 05/29/26 Pay Comments: W2, Benefits and 401k matching Minimum Pay (per hour): 46.00 Maximum Pay (per hour): 51.00 Firm, non-negotiable: No Hours: Full-time Duration: 01/29/2027 - potential to extend Job Description: Note: This role requires you to be onsite 3 days a week in Hoboken, NJ We are seeking an experienced Manager, Account Strategy to build, execute, and manage advertising solutions using our proven conversion-driven and brand-building products. Reporting to a Senior Manager, Account Strategy, you will handle end-to-end omnichannel ad campaigns across managed and self-service channels. You will lead campaign setup, pacing, optimization, and reporting, providing strategic insights and collaborating cross-functionally to ensure campaign success and client satisfaction. This position blends strategic planning and tactical execution, requiring a deep understanding of brand marketing goals, translating them into actionable media strategies, and delivering measurable results. You will serve as a subject matter expert in media planning, audience tactics, and platform activation, managing day-to-day client interactions and contributing to revenue growth through strategic recommendations. In this role, you will be supporting a portfolio of high-impact Consumables brands. You will work directly with these brand partners and their agencies, acting as a key strategic lead to drive growth in essential consumer categories through innovative media planning and execution. Responsibilities • Consultative Partnership: Serve as a strong executor and consultative partner within a defined scope., • Strategic Planning: Develop strategic plans and execute managed-service and self-service campaigns, acting as a consultative expert., • Media Proposals: Collaborate with Sales and Account teams to develop strategic, data-driven media proposals aligned with client objectives., • Client Leadership: Attend and lead external advertiser and agency calls, demonstrating expertise in media tactics, audience strategy, and campaign stewardship., • Omnichannel Expertise: Deeply understand and apply media types, including paid search, programmatic display, direct digital sponsorships, CTV, social media, digital OOH, and experiential in-store tactics., • Performance Reporting: Communicate campaign performance metrics, insights, and optimization recommendations regularly with internal and external stakeholders., • Quality Assurance: Adhere to internal SLAs and QA processes, ensuring seamless campaign launches and high-quality client experiences., • Revenue Growth: Confidently present strategic upsell recommendations to drive incremental revenue and demonstrate strong executive presence when presenting opportunities to clients and agencies., • Cross-Functional Collaboration: Partner cross-functionally to traffic campaigns effectively across various ad technology platforms., • Troubleshooting: Resolve campaign issues promptly, ensuring optimal campaign performance. Qualifications • Education: Bachelor’s Degree in Business, Marketing, Communication, or a related area., • Experience: 3+ years managing digital media campaigns or consulting on digital campaigns across display, video, social, search, and programmatic., • Technical Knowledge: Deep understanding of digital media metrics ($CPM, ROAS, CPC, CTR,$ etc.) and media math for optimization., • Client Management: Proven client-facing experience with proactive risk identification and solution development., • Communication: Excellent verbal and written communication, with strong presentation skills., • Project Management: Strong capabilities and the ability to thrive under pressure while managing multiple priorities., • Adaptability: High comfort navigating rapidly evolving environments and ambiguous situations., • Tools: Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook; familiarity with Salesforce, JIRA, Tableau, SQL, and Power BI. Additional Information • Top Skills:, • Building strategic media plan recommendations and performance optimizations., • Excellent follow-through and accountability across internal and external teams., • High-level verbal and written communication., • Day-to-Day Impact:, • Work with sales professionals to develop proposals and collaborate on quarterly business reviews (QBRs)., • Maintain relationships and manage day-to-day business with clients to identify growth opportunities., • Lead campaign kick-offs and performance discussions. The target hiring compensation range for this role is $46.00 to $51.00. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. About Aquent Talent: Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Company: Puff Media Group Location: New York, NY (On-site) Type: Full-Time About Us Puff Media is a New York-based TikTok LIVE commerce agency. We partner with brands to run high-performing TikTok Shop LIVE operations — from host management and content execution to affiliate programs and large-scale creator events. Our clients range from fragrance and beauty brands to major IP-licensed products. The Role We're looking for a LIVE Account Manager to own the day-to-day relationship between Puff and our brand clients. You'll be the primary point of contact post-onboarding — keeping clients informed, identifying growth opportunities, and making sure every LIVE campaign delivers. You'll work closely with our operations, talent, and affiliate teams to keep execution tight and clients happy. What You'll Do • Own the ongoing relationship for 3–6 brand accounts, serving as their primary contact, • Manage weekly/monthly client syncs — performance reviews, campaign planning, issue resolution, • Coordinate internally with live ops, talent, and affiliate teams to align execution with client goals, • Track GMV, live performance, and affiliate data; turn numbers into clear client-facing insights, • Identify upsell and expansion opportunities within existing accounts, • Support onboarding of new clients with Lynch and the ops team, • Draft recaps, proposals, and communications on behalf of accounts What We're Looking For • 2–4 years of experience in account management, client success, or project coordination — agency or e-commerce background preferred, • Familiarity with TikTok Shop, LIVE commerce, or influencer/creator ecosystems, • Bilingual in English and Mandarin strongly preferred (most clients are China-based brands), • Data-comfortable — you can read a dashboard, spot a trend, and explain it clearly, • Highly responsive, organized, and able to manage multiple accounts without dropping the ball, • Strong written and verbal communication in both languages Compensation • $65,000 – $85,000 base + performance bonus tied to account GMV growth

Company Description Isaac Morris Limited (IML), founded in 1989 and based in New York City, is a leader in the licensed apparel market. For over 35 years, IML has excelled in providing retailers with high-quality products, unique designs, and precise execution. Specializing in Boys, Girls, Young Men's, and Junior's clothing, IML caters to a diverse customer base, including specialty stores, department stores, and mass markets. With an in-house licensing and art team, IML is dedicated to offering cutting-edge designs and staying ahead of fashion trends to represent its licensed properties at the highest level. We are seeking an experienced, detail-oriented Account Manager to oversee key retail accounts with a strong emphasis on accuracy, communication, and partnership management. Prior experience working in Children’s wear wholesale side, managing various systems, workflows, and product requirements, is highly preferred. In this role, you will serve as the primary liaison between our internal teams and the customer, ensuring smooth execution across development, production, and delivery. The ideal candidate thrives in a fast-paced environment, excels in relationship management, and brings deep knowledge of the Children’s apparel industry from concept through delivery. Key Responsibilities • Manage day-to-day account communication, serving as the main point of contact for assigned apparel accounts., • Oversee the full product lifecycle—from line development and sample coordination to production approvals and final delivery., • Ensure all customer requirements, timelines, and technical standards are met with precision., • Partner closely with Design, Product Development, Production, and Sales to ensure accurate information flow and seamless execution., • Track orders, monitor production milestones, and proactively flag delays, risks, or required adjustments., • Maintain detailed documentation in internal systems, ensuring accuracy across style information, PO updates, and delivery schedules., • Participate in customer meetings, presentations, and seasonal reviews. Qualifications • 2–5 years of experience in Children’s apparel account management or wholesale sales support., • Strong understanding of apparel development, production timelines, and retail requirements., • Exceptional attention to detail with proven ability to manage multiple programs simultaneously., • Excellent written and verbal communication skills., • Proficiency in Microsoft Office and order management tools., • Ability to thrive in a fast-paced, deadline-driven environment. Skills • Data accuracy, organizational skills, and deadline management, • Relationship management and customer service excellence, • Strong problem-solving abilities and proactive communication, • Technical understanding of Children’s apparel development and production, • Fluency in spreadsheets, reporting, and product documentation, • Ability to collaborate across multiple internal teams and external partners Salary: $70k - $75K

Job Title: Customer Service Representative Location: New York, NY 10004 Shift: Hybrid | 9 AM – 5 PM M-F Pay Rate: $20- $24/hr Contract Length: 2 months (possible extension) Requirements: • Minimum 1 year of customer service experience, • High School Diploma or GED, • Hospital Experience required, • Bilingual in Spanish/Chinese/Russian/Bengali Job Summary: Seeking a detail-oriented Customer Service Representative to handle patient and client inquiries, process medication and supply requests, and ensure timely delivery. The role includes assisting members with recertification, enrollment, and retention activities, maintaining records, and providing exceptional support to improve customer satisfaction and experience. • Assist all lines of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current members., • Follow a strategic daily schedule including AM/PM hours, field locations, and weekends for optimal member outreach., • Support members with recertification and enrollment processes, making them seamless and easy., • Identify and resolve barriers affecting the member experience in coordination with different teams., • Maintain daily outreach and renewal goals to improve member retention., • Help members with plan changes, re-enrollment, premium payments, PCP selection, and locating providers/vendors., • Provide end-to-end customer support to enhance satisfaction and experience., • Communicate effectively with members verbally and in writing for all retention activities., • Identify process improvement opportunities and support ad hoc projects., • Report trends and issues observed during member outreach to support organizational improvement. Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Lucera Financial Infrastructures is a leading financial technology firm and wholly owned subsidiary of Cantor Fitzgerald and BGC Group. Lucera provides ultra-low latency connectivity, execution infrastructure, and enterprise-grade software solutions — most notably the LumeFX platform — to institutional participants across global foreign exchange and fixed income markets. Our technology is trusted by banks, hedge funds, asset managers, and broker-dealers who require carrier-grade performance and deep integration with their trading workflows. Position Summary The Technical Account Manager (TAM) is a critical client-facing role responsible for bridging the gap between Lucera's engineering capabilities and the operational needs of our clients. The TAM serves as the primary technical liaison for an assigned portfolio of institutional clients on the LumeFX platform, ensuring that product deployments are seamless, configurations are optimised, and escalations are resolved efficiently. This role demands both deep technical fluency and strong commercial awareness, operating at the intersection of product delivery, client success, and business development support. Key Responsibilities • Client Ownership & Technical Liaison — Serve as the primary point of technical and business workflow escalation for the LumeFX Support Team. Take full ownership of product deliveries to clients, ensuring that implementations are executed to the highest standard and within agreed timelines., • Cross-Functional Collaboration — Work in close partnership with the LumeFX Support Team to manage support projects and provide coverage as required. Collaborate with the Engineering team to ensure that products are developed, tested, and released in a controlled and client-ready manner., • Deployment Readiness & Change Management — Ensure that the Support Team is fully informed of all product usage changes and configuration updates prior to deployment. Maintain rigorous change communication practices to minimise client disruption and maximise adoption success., • Client Knowledge & Configuration Optimisation — Develop and maintain a detailed understanding of how each client utilises the LumeFX system. Proactively optimise product configuration and delivery strategies to align with each client's specific operational requirements and business objectives., • Responsiveness & Technical Advisory — Respond to technical and product-related client inquiries in a timely and professional manner. Provide informed guidance on platform capabilities, best practices, and integration approaches., • Client Education & Enablement — Develop and deliver training programmes to inform clients about LumeFX products, new features, and optimal usage patterns. Produce clear documentation and knowledge resources to support client self-sufficiency., • Voice of the Customer — Systematically document client requirements and capture product feedback to inform the engineering roadmap. Communicate client insights clearly to internal stakeholders, ensuring that product development remains client-centric., • Sales & Commercial Support — Partner with the Sales team to ensure coordinated, client-centric coverage across the full account lifecycle — from onboarding and expansion to renewal and retention. Candidate Profile • Solid understanding of FX or fixed income electronic trading workflows, execution venues, and market microstructure., • Demonstrable ability to manage complex technical escalations and coordinate cross-functional internal teams under time pressure., • Strong verbal and written communication skills; comfortable presenting technical concepts to both technical and non-technical stakeholders., • Experience with API integrations, FIX protocol, or low-latency connectivity solutions is highly advantageous., • Commercially minded with the ability to identify upsell and expansion opportunities within an existing client portfolio., • Highly organised, with the capacity to manage multiple client relationships and projects simultaneously.

Role: Senior Account Manager (Digital Ad Campaigns) Location: Santa Monica, CA & NYC, NY Pay Rate: $75/hr on W2 Job Description We’re looking for a Senior Account Manager, Contract to join the team! In working with the Sales team, you will work in a fun, fast-paced and fluid environment. You’ll help analyze and optimize campaign performance, strategically plan branded and performance video campaigns, and lead complex platform work streams. What you’ll do: Dive deep into campaign performance data; guide KPI driven measurement strategies, identify performance trends, optimize campaigns to achieve results, and provide recommendations for upsell and pitch opportunities Lead projects involving complex work streams and cross-functional collaboration Partner with Sales (Account Management / Client Partners), and cross-functional partners (ie. Creative Strategists, Marketing Science) throughout the RFP and pitch process to develop innovative, insight-driven digital campaigns, bringing measurable ROI for our clients Collaborate on the creation of collateral for product update discussions, education for advertisers and agencies on new and existing products, and consultation on best practices to drive optimal performance and innovative campaigns Develop best-in-class case studies that deliver a constantly evolving test-and-learn agenda across the category Required Skills Advanced Excel, Keynote and PowerPoint skills, as well as experience with analyzing datasets and delivering actionable insights Incredibly data driven, with deep understanding of advertising performance metrics Proven experience working effectively with cross-functional teams and all levels of management Expert understanding of advertising performance metrics Deep understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies) Ability to work in a fast paced environment and adapt to changes Ability to lead multiple projects with strong attention to detail Exceptional communication skills; both written and verbal Exceptional organizational and prioritization skills Required Education BS/BA degree in business, communications, marketing, or another related area of study or equivalent years of experience Required Years of Experience Experience in the digital media industry with a focus on performance and brand marketing, ad-tech, programmatic in real-time bidding marketplaces, or a related field 5+ years working with clients to understand the brand strategy, product attributes, main competitors, and major issues facing their business, while performing in-depth data analysis to create stories that drive campaign performance, delivering both short and long term strategies Deep familiarity via hands-on-keyboard experience with the client product and/or similar social/programmatic ad buying platforms; 3+ years full funnel campaign activation and measurement experience within Awareness, Consideration and Conversion tactics (with sufficient Pixel familiarity and expertise)

Financial Services PR: Account Manager — Global Specialist Agency • NYC (hybrid), • Up to $95,000 An opportunity to join one of the most established specialist financial services communications agencies in the market. This is a global consultancy with a quarter of a century of deep expertise across financial services, fintech and capital markets. They operate from offices spanning the globe and are consistently recognised among the top-ranked financial services agencies in the US. The New York team is tight and senior — made up of former journalists, communications strategists, ex-bankers and trained lawyers. The financial literacy here is a step above what you'd find at a generalist shop, which means clients trust the team with complex, high-stakes work. Clients span major global financial institutions, market infrastructure providers, investment firms and high-growth fintech platforms. The work covers everything from media relations and thought leadership to investor communications, executive positioning, crisis management and integrated digital campaigns. What you'd be doing • Running client programmes across financial services, fintech and capital markets accounts, • Developing and executing media strategies that land coverage in top-tier financial and business press, • Acting as the day-to-day point of contact for client stakeholders, • Writing press materials, contributed articles, research commentary and social content to a high standard, • Organising and leading media roundtables and events, • Managing and developing more junior members of the team, • Contributing ideas and research to new business pitches and organic growth opportunities, • Working across the agency's integrated offering — PR, content, digital and analytics Who this suits • A few years of agency or in-house communications experience with a focus on financial services, fintech, capital markets or investment-adjacent sectors, • Someone who genuinely understands financial markets, • Confident media instincts with existing relationships across financial and business press, • A clean, precise writer who can translate complex financial topics for different audiences Why this is worth your time • One of the most established and deeply specialist financial services comms agencies in the market, • A leadership team that's just been refreshed with top senior talent, • Global cross office collaboration, • Hybrid working from a brilliant office location, • The chance to work across major financial institutions and some of the most exciting fintech businesses in the market, • Top benefits package No sponorship is available for this role.

The Opportunity: Technical Client Services Manager We are seeking a high-impact Technical Client Services Manager to join a premier global Fintech firm and a leader in the Foreign Exchange (FX) technology space. Our client operates one of the world’s most sophisticated SaaS trading platforms, and this role is critical to maintaining their 24/7 "follow-the-sun" support model. You will act as the primary technical point of contact for institutional clients, navigating a fast-paced environment that blends high-level engineering troubleshooting with strategic relationship management. Key Responsibilities • Advanced Technical Support: Provide Tier 1 and Tier 2 support for complex platform inquiries. You will spend significant time in UNIX and Windows environments, utilizing standard utilities to analyze FIX protocol and XML logs to resolve order-flow discrepancies., • Integration Management: Oversee technical integrations involving pre- and post-trade solutions. Your focus will be on FIX protocols, FTP/SFTP uploads, and ensuring seamless connectivity with proprietary and third-party Order Management Systems (OMS) and risk controls., • Incident Investigation: Identify and troubleshoot messaging errors and integrated customer workflows by reviewing both server-side and client-side log files., • Global Collaboration: Partner with international technology teams to resolve bugs (via Jira) and manage cases through Freshdesk. You will facilitate daily cross-functional discussions to ensure technical issues are escalated and resolved efficiently., • Onboarding & Go-Live: Assist institutional clients with platform configurations, stream mappings, and technical validations to ensure successful execution on day one., • Knowledge Leadership: Conduct "lessons learned" sessions and maintain comprehensive documentation to drive continuous improvement and technical knowledge transfer across the global team. Schedule & Environment • Follow-the-Sun Model: As part of a global 24/7 support structure, this role requires a flexible mindset and occasional weekend availability to ensure continuity across all global time zones. Your Profile • Education: Minimum of a Bachelor’s degree in Engineering, Computer Science, or a relevant STEM discipline., • Technical Proficiency: A strong grasp of fundamental IT concepts, including Java, TCP/IP, macOS/Windows, and web technologies. Expert-level ability in log file analysis and connectivity troubleshooting is essential., • Domain Expertise: 3–5 years of experience in an Application Support or Production Support role within a Capital Markets, FX, or Treasury environment., • Product Knowledge: Solid understanding of FX products, specifically Spot, Forwards, and Swaps., • Communication: Proven ability to translate complex technical concepts for non-technical stakeholders and external clients., • Systems Experience: Proficiency in CRM platforms and MS Office is expected.

Company Description The New York City Department of Environmental Protection (DEP), Bureau of Engineering Design and Construction, is responsible for maintaining the city’s critical water supply and wastewater treatment infrastructure. Dedicated to sustainable and reliable environmental practices, the agency oversees engineering, design, and construction initiatives that ensure the city's 8.5 million residents have access to safe and clean water. The bureau supports major projects focused on resilience, efficiency, and sustainable development to protect public health and the environment. By investing in infrastructure improvement and modernization, DEP plays a vital role in safeguarding the city's environmental future. Role Description This is a full-time, on-site role based in New York, NY, for an Account Manager within the Bureau of Engineering Design and Construction. The Account Manager will oversee and manage client relationships, track and monitor project progress, and communicate client needs effectively to internal teams. Responsibilities include coordinating deliverables, managing budgets and resources, resolving any issues that arise, and ensuring that projects align with client expectations and timelines. The Account Manager will also prepare reports and updates for stakeholders, fostering a collaborative working environment across departments. Qualifications • Experience in account management, client communication, and relationship-building, • Strong organizational, budgeting, and resource management skills, • Expertise in reporting, project monitoring, and issue resolution, • Understanding of engineering, construction, or related industries is preferable, • Proficiency in teamwork and cross-departmental collaboration, • Strong written and verbal communication skills, • Bachelor’s degree in business administration, engineering, project management, or a related field, • Experience working with government agencies or in public planning is a plus

Please be advised that this is not an immediate opening for a specific hire. We are currently building a pool of exceptional Digital Account Strategists for upcoming needs within our client's organization. By applying, you are expressing interest in future roles. When a position that matches your profile becomes available, a member of our team will reach out to discuss the opportunity further. The Opportunity Join a leading global e-commerce and retail powerhouse, partnered with Aquent, as we revolutionize the connection between brands and customers. Our innovative team bridges the gap between supplier brands and retail shoppers at an unprecedented scale, using proprietary data to drive high-impact digital advertising. As a Digital Account Strategist, you will be at the center of this evolution, fostering advertising partnerships and driving significant revenue growth. This is a hybrid role requiring you to be onsite 3 days a week in Hoboken, NJ. What You’ll Do You will play a pivotal role in delivering conversion-driven and brand-building results for our partners through strategic insight and hands-on execution. • Strategy & Optimization: Manage and optimize supplier advertising campaigns and revenues; develop strategic recommendations based on deep dives into supplier business goals., • Creative & Technical Lead: Lead the end-to-end creative process between suppliers and internal teams; provide technical guidance on campaign specs and lead troubleshooting efforts., • Cross-Functional Collaboration: Partner with Campaign Management on activation/trafficking and Measurement & Analytics to ensure reporting integrity., • Client Relationship Management: Cultivate strong client relationships, lead campaign kick-offs, and identify upsell opportunities beyond initial contracts., • Sales Support: Collaborate with Sales professionals to develop proposals, evaluate deals, and contribute to Quarterly Business Reviews (QBRs)., • Mentorship: Act as a leader within the team by mentoring Senior Campaign Managers and junior associates. Must-Have Qualifications We are looking for resourceful, adaptable professionals who can navigate a large organization while maintaining the speed of a nimble startup environment. • Education: A four-year college degree., • Client Leadership: Proven ability to lead day-to-day client relationships and collaborate with multi-functional teams., • Media Planning: Hands-on experience developing comprehensive media plan recommendations., • Data Literacy: Familiarity with analytics, advertising technology, and Data Management Platforms (DMP), supported by strong quantitative skills., • Project Management: Meticulous attention to detail and exceptional follow-through to ensure accountability across teams., • Communication: Excellent written, verbal, and presentation skills; comfortable escalating key issues to senior management when necessary., • Agility: Ability to work proactively under pressure and manage multiple ad hoc requests in a fast-paced environment.

Technical Account Manager – Fixed Income eTrading Location: New York, NY Company: Lucera About Lucera Lucera builds high‑performance, hosted infrastructure for mission‑critical financial markets. Our platform powers global eTrading, low‑latency connectivity, market data distribution, and automated STP workflows for some of the largest banks, trading firms, and asset managers. As we expand our presence in New York—one of the world’s key hubs for fixed income and electronic trading—we’re looking for a mid‑level Technical Account Manager (TAM) to join our growing team. About the Role Based out of our NYC office, you will serve as a strategic and technical partner to Lucera’s institutional client base. You will work directly with traders, technologists, and operations teams across the New York financial ecosystem to ensure they get the most out of Lucera’s network, eTrading, and market data solutions. This is an ideal opportunity for professionals with 1–3 years of sell‑side fixed income experience who want to transition into a high‑impact fintech role while staying close to market structure, trading workflows, and cutting‑edge technology. Key Responsibilities Client Technical Advisory & Relationship Management • Act as the primary technical contact for NYC‑based trading and technology clients., • Build deep relationships with front‑office fixed income desks, eTrading teams, and infrastructure partners., • Lead onsite or virtual technical reviews, workflow assessments, and optimization sessions. eTrading Integration & Support • Support onboarding to Lucera’s low‑latency network, trading gateways, and execution services., • Troubleshoot connectivity, pricing workflows, order routing, latency concerns, and configuration issues., • Advise clients on RFQ, streaming, and CLOB execution models based on New York market structure. Market Data Integration • Assist clients in integrating real‑time and reference data feeds using Lucera’s market data APIs and tools., • Diagnose and resolve feed delivery, normalization, entitlements, or distribution issues., • Advise on best practices for scaling low‑latency data needs across the NY trading environment. STP (Straight‑Through Processing) Support • Assist with post‑trade workflow integration including allocations, confirmations, enrichment, and reconciliation., • Resolve breaks resulting from mapping, formatting, or counterparty workflow discrepancies., • Ensure seamless STP pipelines with OMS/EMS, risk, and back‑office systems. Issue Ownership & Resolution • Own critical issues end‑to‑end, coordinating with Engineering, SRE, and Product., • Provide clear communication, root‑cause insights, and resolution timelines., • Proactively identify stability risks and improvement opportunities for NYC clients. Internal Collaboration & Product Advocacy • Represent customer needs internally to influence Lucera’s roadmap., • Support Sales and Solutions Engineering in pre‑sales conversations with New York prospects., • Contribute to documentation, best practices, and knowledge sharing. Required Qualifications • 1–3 years of sell‑side fixed income experience, ideally in trading, sales, eTrading, or market‑making., • Strong understanding of fixed income products, market microstructure, and execution dynamics., • Familiarity with FIX protocol, market data feeds, API integrations, and electronic trading infrastructure., • Excellent communication skills with the ability to work directly with front‑office and technology teams., • Ability to troubleshoot data flows, platform integrations, and connectivity issues. Preferred Qualifications • Experience with FIX, FAST, JSON/XML data formats., • Knowledge of OMS/EMS systems and post‑trade workflows., • Exposure to low‑latency networks, cloud‑based infrastructure, or colocation environments., • Comfort with SQL, Python, or basic scripting (read/debug capability)., • Understanding of regulatory requirements such as TRACE and best execution. Why Join Lucera in NYC • Work at the heart of the financial markets, partnering with major banks and trading firms., • Direct exposure to high‑performance trading systems and critical market infrastructure., • Hybrid environment with strong in‑office collaboration in New York., • Opportunity to grow into senior technical leadership, solutions engineering, or product strategy roles.

Over the span of more than 16 years, Miramar Global Executive Search has grown to become one of the most respected and highly recommended Executive Search and Recruiting firms in the country. Miramar Global is a leader in executive search, talent acquisition and high performance leadership coaching. We help the greatest companies fulfil their ambitions by providing world-class talent. Serving the most innovative companies in the world across technology, automotive, science, industrial and consumer markets, we combine deep commercial insight with leading-edge head-hunting capabilities to deliver high performing talent that sets our clients apart. Operating from our offices in North America, London, Dubai, Zurich, Singapore and Cape Town, we deliver a unified global service. Companies hire us to identify, assess and recruit ‘best in class’ forward thinkers that will future-proof their business whilst driving continued success and growth. We assist our customers to outpace their competition through delivering executive teams with a combination of diversity, creativity, technical prowess and commercial rigor. Our goal is to deliver innovative talent solutions that challenge thinking, whilst bringing creativity and effectiveness in a recruitment process. Location: New York, NY (Midtown Manhattan office 2-3 days per week) Role: Senior Consultant, Executive Search Salary: Commensurate with Experience ROLE OVERVIEW You will be responsible for managing senior searches for the US business, working closely with the US Managing Partner and Principals. You will collaborate closely with the search team, provide strategic guidance, optimize search processes to enhance efficiency and effectiveness and drive delivery excellence throughout. You are an integral part of Miramar’s success in delivering exceptional candidate and client experiences. As part of the engine room for the business you will be providing insightful information, through a variety of tasks, including industry research, headhunting, candidate qualification, process management and client co-ordination. As a Senior Consultant, you will lead client delivery with our Partners. This role requires at least 5 years of retained executive search experience ideally. Also, we are searching for someone who wants to progress to Principal / Partner. Thus, the ideal candidate will aspire to move into Sales, Business Development and a Client Partner role. KEY RESPONSIBILITIES • This role is critical to the continued success of the US business, responsible for developing and implementing best practices for search operations, focusing on streamlining processes, enhancing efficiency, and delivering exceptional candidate & client experiences., • Lead the search delivery team, providing guidance, coaching, and mentoring to ensure consistent high-quality delivery across all search assignments., • Collaborate with search partners and consultants to understand client requirements, develop customized search strategies, and deliver successful outcomes., • Drive continuous improvement initiatives, regularly assessing and enhancing search methodologies, tools, and technologies to stay ahead in a competitive market., • Implement performance metrics and track key performance indicators (KPIs) to monitor and evaluate search delivery effectiveness, providing regular reporting and insights to leadership., • Foster a culture of excellence, knowledge sharing, and learning within the search delivery team, promoting professional growth and development opportunities., • Stay updated on industry trends, market insights, and emerging best practices, leveraging this knowledge to drive innovation and operational excellence., • Collaborate with internal stakeholders to improve cross-functional collaboration, ensuring effective communication and coordination between search delivery and sales principals., • Build relationships with senior candidates within selective industry specializations, building long term relationships and candidate pipelines., • Managing client search kick-off meetings, leading the development of the search strategy, overseeing, and leading project timescales and running regular assignment update sessions with clients., • Conduct all interviews with senior executives on assigned searches., • Manage and support candidates through the interview process, providing them with an exceptional service and after care., • To act as a mentor and guide to delivery team members, and a business partner to the wider organization., • Be a ‘Miramar - best practice champion’ – driving process orientated global standards, continuously focusing on customer experience and satisfaction., • Ensure the Invenias database is accurate and up to date at all times. PREVIOUS EXPERIENCE • Proven experience in executive search, including search delivery & operational excellence. (Ideally the successful candidate will have at least 3-5 years of experience working at a Retained Executive Search firm)., • Strong knowledge of executive search processes, methodologies, and best practices., • Demonstrated leadership skills with the ability to lead, inspire, and mentor a team., • Excellent communication and interpersonal skills, with the ability to engage with clients, candidates, and internal stakeholders effectively. Analytical mindset with the ability to drive data-driven decision-making and performance improvements., • Exceptional organizational skills and attention to detail, capable of managing multiple projects simultaneously., • Proficient in using search tools, databases, and technology platforms., • Results-oriented mindset with a focus on delivering exceptional candidate experiences and achieving business objectives., • Demonstrated ability to adapt to changing priorities and navigate in a fast-paced, performance focused environment. ABOUT US • Miramar is an open and entrepreneurial environment, we enjoy working together and actively nurture a cohesive, high-performance culture., • Everyone in the business meets for virtual ‘townhalls’ every two weeks. We regroup and connect as a global company, discuss projects, themes, news and share successes from around the business., • Each staff member has a bespoke business and personal development plan, supported through regular meetings with their Regional Partners and our Global Operations Director., • The company enjoys regular socials, including key events during summer and winter. Annual trips to the UK Headquarters. PERSONAL DEVELOPMENT We will take an active role in supporting and developing your career, with regular one to one sessions, monthly performance meetings and regular training workshops. We use professional performance coaches and leading figures to support the Miramar team in ensuring positive wellbeing and productivity.

Company Description Parallel is the largest TikTok-focused organic content network, managing 10,000+ accounts delivering high-quality traffic and impressions for enterprise brands. We deliver organic reach at a fraction of what brands pay on paid social. Our clients span mobile apps, e-commerce, iGaming, entertainment, and more. Role Description You'll proactively manage Parallel campaigns end-to-end, ensuring clarity of scope, high-quality delivery within scope, timelines and deliverables. You will act as a trusted advisor to Parallel clients built for long-term growth; deepening relationships by continually providing insights and alpha to their paid UA teams. Responsibilities • Own the full campaign cycle for enterprise contracts; stepping in before contracts close to develop rapport and provide clarity on internal direction., • Work directly with content managers to ensure all targets, timelines, and goals are met., • Collaborate directly with clients to confirm KPIs, attribution setup, measurement cadence., • Collect brand guidelines, asset libraries, approved messaging, restricted topics from clients and convert them into standardized campaign briefs for content managers to operate from, • Write reports for VP/SVP-level growth and performance marketing buyers, • Report on campaign performance on a regular cadence to clients; knowing the balance between hard numbers and narrative., • Collaborate with Content Team on campaign structure, content styles and formats, and goal setting, • Help build and refine standard reporting materials, cadences, and workflows., • Respond to clients immediately and prioritize client request Qualifications • 3+ years of enterprise account management experience, • 1+ years of experience of account management in a media or marketing context, • 1+ years experience building relationships with performance marketing, UA, or growth leaders at mobile app, ecommerce, or digital media companies, • Familiarity with the performance marketing ecosystem (paid social, UA, organic, creator/influencer), • Experience managing complex, multi-stakeholder relationships Archetype A self-starter who will stand at the intersection of all departments and work directly with clients. You are an exceptional communicator, proactive planner, and an empath. You have experience working with clients, and managing their expectations while managing internal resources to optimize client success. You have experience working at a media publishing business in a client-facing role; working with clients to align on expectations, measure marketing impact with custom attribution work, and proactively making presentations and reports for clients. Comp & Work Structure $100,000 Base Bonus tied to retained media spend ($10k - $50k) Full-time In-person in our NYC office, 5 days per week

Account Manager Department: Accounts Reports To: Account Director Location: New York or Los Angeles (with travel as needed) The Account Manager is the day-to-day owner of client relationships and project delivery, responsible for driving alignment between client vision, creative development, and production execution. This role operates at the center of cross-functional teams, ensuring clarity, momentum, and accountability across fast-paced experiential projects. The Account Manager is responsible for protecting scope, managing financial performance, and identifying opportunities for account growth, while delivering a seamless and high-quality client experience. Essential Responsibilities: Client Relationship Management • Lead day-to-day client communications with a focus on clarity, transparency, and expectation management, • Guide clients through project phases, structuring feedback and approvals to maintain momentum, • Build trust by anticipating needs, identifying risks early, and offering solutions proactively, • Maintain control of communication flow to ensure alignment and efficiency across all stakeholders, • Support Account Director in leading client meetings, presentations, and status updates., • Invested in the client’s business with an eye on uncovering further opportunities Project & Account Execution Drive internal teams (Design, Production, Fabrication, PM) to ensure on time, on budget delivery • Translate client goals into clear briefs, actionable scopes, • ,Collaborate with project managers on timelines and workflows, ensuring dependencies and risks are actively managed, • Act as the central point of alignment across creative intent and build feasibility, • Hold team accountable and ensure all deliverables meet design integrity, brand standards, and fabrication constraints, • Support internal handoffs and maintain clear documentation across all phases of work., • Support development of scopes of work, proposals, and client presentations. Operational Excellence • Enforce internal processes, tools, and communication standards across all projects., • Maintain accurate, up-to-date documentation (briefs, scopes, timelines, trackers)., • Drive efficient internal meetings with clear agendas, decisions, and next steps., • Identify inefficiencies and contribute to workflow improvements across teams., • Help resolve day-to-day issues while escalating larger concerns when necessary., • Participate in project wrap-ups to identify learnings and process improvements. Financial Management • Support budget tracking, scope management, and change orders., • Partner with internal teams to ensure projects remain on budget and aligned with financial goals., • Assist in developing estimates and monitoring account performance., • Support project reconciliation with the project management team. Additional Responsibilities: • Identify and pursue opportunities to expand scope, increase revenue, and deepen client partnerships., • Contribute to account planning, including annual or project-based growth strategies., • Bring forward ideas that enhance client impact, efficiency, or innovation. Growth Opportunities: • Exposure to high profile experiential projects and clients, • Ability to build, manage, and mentor your own team of coordinators, • Hands on experience across design, production, and fabrication, • Clear growth path into an Account Director role Qualifications: Required: • 4–7+ years of experience in client services, account management, or project management., • Experience in creative, experiential, agency, or fabrication environments preferred., • Strong communication and relationship-building skills., • Strong organizational skills and attention to detail., • Ability and desire to work in a team structure., • A genuine interest in fabrication and design is highly encouraged., • Ability to manage multiple projects and priorities simultaneously., • Understanding of project workflows, budgeting, and scope management., • Familiarity with project management tools (e.g., ClickUp) and CRM systems., • Bachelor’s degree in Business, Marketing, Communications, or related field. Salary Range $85,000-$100,000 annually Benefits Medical, Dental, Vision Group Benefits 401k Matching FSA, HSA Flexible PTO and more

Enterprise Account Manager – Information Services Why this role is worth a conversation: A book of prestigious accounts with real room to grow. You'd be walking into established relationships with some of the most recognised names in global business information — the data, analytics, and market intelligence companies that the financial and professional services world runs on. For the first time, this segment is getting its own dedicated owner. The relationships are there, the platform is already in play, and the runway for growth is genuinely significant. Newly created, highly visible. Our client has carved this segment out as its own dedicated patch because they know what's sitting in it. You're the first person in the seat, which means you get to define how this territory is run, what "good" looks like, and how the growth story gets told internally. Leadership is watching this one closely. Expansion-led, with an established book at the centre. This isn't a hunter role dressed up in account management language, and it isn't a passive farming role either. The focus is on going wide and deep inside accounts that already know the business — mapping stakeholders, running discovery across multiple buying centres, and turning single-threaded relationships into enterprise-wide partnerships. There's scope to bring in new logos where the strategic fit is obvious, but the day job is growing what's already there. You don't need to have sold into Information Services before. This is a niche vertical, and our client knows that. What they care about is whether you're genuinely good at the craft of growing a complex account — the discovery, the multi-threading, the patient construction of a strategic relationship. The domain knowledge can be learned. The instinct can't. What you'd actually be doing Owning the Information Services book end-to-end. Running renewals with the kind of preparation that turns them into expansion conversations rather than defensive ones. Mapping every account properly — who buys, who uses, who influences, where the pain sits — and building account plans that reflect what you've actually found, not what the CRM said was there last year. Partnering closely with the Client Solutions and Research teams (who handle delivery) so that every touchpoint compounds. Working with Marketing, Product and Events to bring the full weight of the platform into your accounts. This is a quota-carrying, commercial role with a real number. You'll have weekly business reviews, real forecasting discipline, and a Deal Desk that backs you on pricing integrity. The infrastructure around you is serious. Who we're looking for Someone with around 6+ years running consultative, enterprise-level sales cycles. The vertical doesn't matter as much as the shape of the work — if you've grown complex accounts inside research, data, analytics, SaaS, professional services, or anything sold to sophisticated B2B buyers, you're in the frame. What matters more: • You're a genuinely strong discovery-led seller. You ask better questions than the average AE and you can sit with a buyer in their problem before pitching anything., • You're comfortable being the connective tissue across an account — multiple stakeholders, multiple use cases, multiple buying motions running in parallel., • You can build a strategic account plan and actually execute against it, not just present it., • You're intellectually curious. Our client's whole business is built on the value of expertise, and the people who thrive there tend to genuinely care about the industries they sell into. If you're an enterprise account manager who's been waiting for a book of business this good with this much room to grow, let's talk.