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First Citizens Bank & Trust Direct Bank Inbound Customer Service About | First Citizens Bank & Trust Established in 1898 and headquartered in Raleigh, North Carolina, First Citizens Bank is a provider of a range of financial services to individuals, businesses, professionals, and the medical community. The bank serves clients through a network of branch offices, telephone banking, online banking, and ATMs. First Citizens has also recently merged with CIT Group Inc. About Inbound Customer Service Position $14 per hour* ($7.00 per interval) Certification required Phase I – Instructor-Led and Self-Paced 05/19/2025 – 06/16/2025 Phase II – Certification Call-Taking Start Earning Revenue 06/17/2025 – 07/01/2025 No class on Monday, May 26th and Thursday, June 19th Class Time Offered Monday – Friday | 6-hour class 4:00 p.m. – 10:00 p.m. ET Background Check & Drug Screen required System and Equipment Must Meet Platform Standards Service Partners will need one of the following types of phone lines on of class Day 1 and to service the First Citizens Bank & Trust - Direct Bank program: • Cable telephony (connected directly from router/modem device) • Digital service (connected directly from router/modem device) • VoIP through a physical hard phone, i.e., a tangible device that sits on your desktop • Hardwired telephone and headset or keypad/headset, e.g., AGPTek or Plantronics • Dual monitors are strongly recommended • MUST maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates) • An Apple or Android cell phone is required for secondary code verification What to Expect On a daily basis for the First Citizens Bank & Trust – Direct Bank Program: • Serve as an initial point of contact on banking inquiries and concerns. • Provide support for existing and prospective clients via inbound telephone calls. • Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions. • Identify cross-sell opportunities and make referrals as appropriate. • Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge. Apply