Are you a business? Hire escalation manager candidates in Ozone Park, NY
Experience in customer escalation management * Experience working in a fast-paced, technology-driven environment If you are interested, apply today! Rachel Holmes Principal, National Recruiting ...
Customer escalation management experience The successful will be responsible for sitting between our client and their customers, working directly with clients daily alongside technical teams to ...
Anticipate bottlenecks, identify risk, provide escalation management, prioritization * Ability to work independently, and to partner effectively with team members and with colleagues across the wider ...
This role will be accountable for escalation management, SLAs, time to ticket resolution, and customer satisfaction (CSAT). This role requires a strategic leader who can drive operational efficiency ...
Serve as a critical point of contact for the customer and act as an escalation point for any ... Own and manage resource requests across clients by validating requirements, searching for internal ...
Define and implement escalation processes to mitigate churn risk. Requirements Experience * 3+ years in customer success, account management, or related roles within e-commerce, logistics, or ...
Serves as senior point of escalation and ensures successful outcomes from key stakeholders ... As a manager of talent in PNC, you will be expected to: * Include Intentionally - Cultivates ...
IT Project Manager, G-III Apparel Group Department: MIS Location: Midtown Manhattan/New York City ... plans and escalations in a concise and direct manner so that all stakeholders are informed
Case Manager / Recovery Coach (Full-Time) Are you passionate about helping people change and ... escalation * Computer skills: proficient in Microsoft Office (specifically Word & Excel), EMRs ...
Account Managers will be responsible for troubleshooting any issues encountered when partnering with their accounts and will determine whether escalation is necessary. Key Duties: * Maintaining and ...
Ability to manage multiple priorities and handle escalations in a fast-paced healthcare environment. Proficiency with institutional information technology systems and clinical documentation tools
Our Management consulting client is looking for a Client Protection Manager based out of New York ... Providing guidance for client-facing escalations * Training business teams on compliance best ...
Handles escalated client and internal issues What You Bring: * 5+ years of project management experience * 3+ years specifically in social media * Experience managing $1M+ annual budgets * Track ...
... escalated by the client * *Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volum
... escalations. * Respond to all communications in a timely and professional manner. * Attend & run ... Manage third party providers * Assure the appropriate insurance requirements are in place for all ...
Conduct frequent building walkthroughs and perimeter checks to manage the safety and integrity of the physical environment. * Engage in crisis intervention and de-escalation in accordance to agency ...
Manage escalations from junior agents and ensure timely resolution. * Maintain a 90%+ customer satisfaction (CSAT) score. * Process Optimization * Analyze recurring customer pain points and propose ...
... Management SME with strong cross-asset knowledge and understanding of the financial industry. The ... Identification of risks impacting program milestones and ensuring timely escalation where necessary
Identification of risks impacting program milestones and ensuring timely escalation where necessary ... Experience within a Front Office risk management or control environment would be beneficial
... managers and service providers. * Ensure proper operational controls are followed, maintain and enhance operational procedures and controls as needed, ensure that appropriate escalation and risk ...
Ensure appropriate use of de-escalation, and participate and provide leadership in outpatient ... Utilization Management * Participate in utilization review and management. * Maintain focus on key ...
... any escalation policy in the bank * Manage and organize interviews, debriefing meetings of conclusions with Management impacted by the audit * Follow up, review and finalize with Management on ...
Provide periodic reporting and escalations to management, including maintaining trackers of team productivity, quality results, and necessary escalations * Oversee alert and case investigation ...
Effectively work with other HTS teams and management toward shared goals for responsive, effective information feedback, escalation and end user issue resolution to build effective customer ...
... to escalations of potential safety hazards or gaps from best practice by correcting concerns ... management and retention of qualified staff. 8. Maintains patient/employee co
Manage all levels of interfaces from the management down to operating levels * Collaborate with ... Escalation /communication metrics should be placed for all the projects/issues/requests
Management of all aspect of Zara USA Customer Service Department * Business visits to the core Call ... Act as final point of escalation for team for complex customer issues * Control resources and ...
Troubleshoot and resolve technical issues during project deployment with minimal escalation ... Serve as a technical liaison between the project management team and client stakeholders * Maintain ...
Identifying temperature issues and assisting in the escalation process when needed. * Track the ... Be responsible for managing the Clinical Supply mailbox (this is where receipt documents are ...
Ensure timely escalation, evaluation, investigation, and resolution of compliance issues * Review ... Collaborate with the senior management team on global and regional projects, including implementing ...
They work closely with clients, sales teams, and product managers to design and implement ... Optimizations and escalations. * Work with customer-facing teams to identify business goals ...
Casualty Claims Manager STATUS: Regular, full-time; exempt This is a field position. The candidate ... Ability to identify claims whose complexity warrants escalation to a more senior level adjuster
Review and disposition payments escalated due to potential sanctions hits; Review and disposition static data alerts * Work as a team to manage the sanctions filters and conduct regular fine tuning ...
... management * Identify and escalate issues through formal escalation channels and facilitate timely and effective resolution; and assist in development and execution of monitoring activities for the ...
... management systems be the subject matter expert * Roll out Endear seasonal initiatives per direction of leadership * Support advisors with client ticket escalations to ensure satisfactory and ...
Timely escalation of urgent issues to management The role requires a wide variety of skills and strengths, including: * A strong understanding of GM products; Fixed Income Securities Derivatives, FX ...
... escalation of issues Investigate any harassment or discrimination claims and enforce immediate ... managers Assist with recruitment efforts as needed using Zip Recruiter and LinkedIn Required ...
Advise on more complex and escalated cases * Assist in managing all aspects of the team, including organizing caseload, meetings, coaching, advising, preparing for trials, research, drafting or ...
... Management: Build and maintain trusted, long-term relationships with key client stakeholders, including C-suite executives. Act as the primary point of contact for client inquiries and escalations ...
... escalations * Ongoing execution of TM Risk &Typology Coverage Assessment 'RTCA' for all lines of ... Experience managing and delivering on various projects simultaneously * Solid project management ...
Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, sales, management, and other co-workers * May be Involved in large escalations ...
... escalated issues and communications. * Special projects and other duties as assigned. Minimum ... Demonstrated ability to effectively manage and direct multiple projects simultaneously in a fast ...
... Manager with respect to patients' needs or addressing escalated issues. 5. Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers. 6. Works as ...
Ensure that any compliance issues or concerns are appropriately escalated, evaluated, investigated ... Work closely with the senior management team in Compliance on various global and regional projects ...
May order supplies/equipment/reagents as authorized or ensure that needs are escalated ... Inputs patient history information at time of exam/test into the practice management system. Scans ...
