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Job Description POSITION SUMMARY: The Behavioral Health Access Care Manager is responsible for coordinating and executing all activities related to high-risk and/or increased needs from within the OP Behavioral Health Department. The Access Care Manager works across FPCSN sites and interfaces with Individuals served within OP BH who are experiencing challenging transitions in their care, and/or experience higher resource needs, and performs a range of administrative duties to optimize program outcomes. They support clinical outcomes based on planning and linkage to both internal and external resources on an individualized basis. Team members are expected to uphold the health center's mission by assuring that Individuals receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress, including poverty and racism, on all those who have contact with the organization. ESSENTIAL DUTIES & RESPONSIBILITIES: • Care Planning:, • Engage individuals with SPMI in-person or through virtual visits for ongoing care planning to ensure long-term psychiatric medication management for individuals who have graduated from the need for regular therapy., • Document care plans for individuals receiving medication only, in accordance with departmental and regulatory standards, ensuring timely signatures from all parties, and submission into their records., • Follow-up to ensure receipt and exchange of applicable information to outside BH sources, such as obtaining hospital discharges, attaining/sharing records with other providers, specialists, and collateral contacts, as applicable., • Administer structured tools (STs) to assess symptoms and functioning for individuals in ongoing care, under the supervision of a BH provider. Track and upload results of ST data to appropriate system(s), such as within the EHR, Athena., • Support managers and providers with BH group recruitment, virtual telehealth platform needs, homework support, and other access-related barriers present for FPCSN clientele to join groups., • Transition of Care facilitation and linkages to internal/external resources:, • Coordinate all components of the OP BH level of care transitions and emergent needs., • Support BH Providers with documentation related to referring clients to other levels of care and other BH resources available (i.e., ICMs, etc.), • Maintain a discharge tracking list from all psychotherapists that includes dates, insurance, reason for discharge, and aftercare planning., • Coordinate Care Outreach activities to ensure linkage to internal and external support and resources detailed in the continuing care plan. Ensure full intake and engagement with the next provider(s)., • For individuals with SPMI, support linkages and warm handoffs with other internal FPCSN services outside of BH, the person identifies as supporting their goals, including gym, mind/body, nutrition, etc., • Conduct needs assessment of patients referred to the programs and develop goals to support BH healthcare access and treatment. This may include assistance with medical assistance, insurance, documentation necessary for care, etc. Outreach will be completed regularly via phone, email, and mail as appropriate., • Connect with the network Social Work and O&E team members monthly., • Behavioral Health Community Education and Resource Management:, • Take initiative to research and maintain psycho-educational and social resources and referral streams for clientele and staff. Create centralized resource library folders accessible to staff and community members., • Support and develop creative marketing strategies to destigmatize BH for the community., • Support in destigmatizing and marketing efforts by tabling for events, such as MH Awareness Month and Suicide Prevention Month., • Direct Care:, • Proactively recognize signs of increased distress in-person or over the phone; respond to immediate crises and identify additional clinical support as needed, provide trauma-informed de-escalation, and debrief with BH manager(s). • Assess risk/ urgency of presenting needs and provide crisis assessment and intervention as needed., • Outreach to Individuals with BH needs who are referred by providers for additional support through active listening and other interventions to support individual care goals and needs. Make linkages and suggestions for alternative connections through education, consultation, support, and referrals., • Create and ensure signatures and regulations tied to care planning are met for each limited therapy Individual who are followed by a Prescriber. Required Education and Experience • MSW, or equivalent experience; LSW or LCSW preferred; Other health disciplines are welcome to apply (LPN, RN, etc.)., • Program management experience is a plus., • Education, training, or experience in working with BH populations., • Program management experience is a plus., • Excellent interpersonal, customer service, and problem-solving skills., • Team Player., • Unconditional ability to maintain HIPAA/confidentiality regulations., • Demonstrates cultural competency among persons from various ethnic and social backgrounds., • Demonstrated professionalism, responsibility, courtesy, reliability, and effective time management skills., • Exhibit behaviors that align with FPCSN’s organizational values, mission, and beliefs, and avoid displaying behaviors that are in opposition to those values., • Support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff., • Ability to build and maintain positive and professional relationships based on respect, trust, and safety., • Ability to create space for staff and those we serve to feel physically and emotionally safe., • Ability to pass required background screenings., • Required Immunizations: TB/PPD Test., • Optional Immunizations: Hep B Vaccination and Flu Vaccination., • Current valid CPR Certification required., • Maintain current, valid applicable position credentials. LIGHT – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but the worker still sits for the majority of the time. Physical Requirement • Stand or Sit (stationary position), • Walk, • Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position), • Climb (stairs/ladders), • Talk/Hear (communicate, converse, convey, express/exchange information), • See (detect, identify, recognize, inspect, assess), • Pushing or Pulling, • Repetitive Motion, • Reaching (high or low) Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status. VISA SPONSORSHIP: FPCSN does not provide Visa Sponsorship. All candidates must be U.S. citizens and/or authorized to work in the United States without Sponsorship. ORGANIZATIONAL COMMITMENT: FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.

Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and Distri

Job DescriptionAbout Us RCH Solutions is a rapidly growing global provider of computational science expertise within Life Sciences and Healthcare. At RCH, our team rallies around a culture crafted for learning and achieving. We’re relentless in our pursuit for innovation and demanding of ourselves to deliver a ground-breaking computing experience for our clients, so that they can deliver life-saving science to humanity. Core Values At RCH, our Core Values are more than just words—they represent the threads that weave together the fabric of our culture. Used as a guide when interviewing new team members; as a barometer when evaluating our performance as individuals and teams, and even when deciding which customers to work with, RCH’s Values embody the behaviors upon which we measure our success and create a framework for our growth as people and professionals. Our Core Values: • Embrace Excellence: We strive for best-in-class delivery of innovation and service., • Be Accountable: Integrity, ownership and accountability are non-negotiable., • Adventure Together: We are committed to fostering a culture that embraces continuous improvement., • Succeed as a Team: We believe harnessing the power of a team drives outcomes not achievable by individuals., • Boundaries and Balance: Work-life balance is a core facet of our culture.If you share in our core values, then we encourage you to continue reading this posting as you may have found a great home for your career. Job Description RCH Solutions is seeking a Senior Cloud Engineer with experience in deploying and managing AWS cloud infrastructure in the Life Sciences space. As part of the RCH Cloud Engineering team, you will work on the most complex customer challenges and opportunities, collaborating with customers, RCH Solutions Architects, and partners to deliver our suite of solutions. This role will execute of projects in collaboration with RCH Solutions Architects and RCH Service Delivery Managers to establish and operate cloud IT infrastructure services in line with industry best practices for customers. The cloud landscape is continuously evolving, with new tools and services being released daily. You will distinguish hype from reality and make recommendations that best suit our clients’ needs across multiple cloud providers. RCH Cloud Engineers will implement scoped solutions and act as an escalation point for junior team members; they will drive the hands-on implementation and deployment of solutions and troubleshooting efforts. Responsibilities: • Communicate and possibility present different solution and technology options, while articulating short and long-term consequences, impact and outcomes on business., • Design, implement, and deploy solutions., • Guide clients on establishing and adhering to industry best practices., • Review and audit existing cloud solutions, designs and system architectures while creating architecture documentation & presentations., • Serve as an escalation point for questions and issues of RCH support team members., • Troubleshoot escalated operational issues as they arise on supported platforms., • Work with Project Manager to ensure timelines are met and deliverables are in line with project scope., • Ensure that all systems are compliant with company security standards and applicable regulatory requirements., • Remain current on Cloud services, offerings, and best practices., • Deploy and configure scientific applications, both COTS and Opensource., • Provide expert level Linux engineering and support as needed. Essential Qualifications:, • Bachelor's Degree in Computer Science or equivalent work experience, • 6+ years of professional experience in Cloud Infrastructure Deployment, • Expert within solutions developed in large cloud computing infrastructures such as Amazon Web Services, Azure Cloud, or Google Cloud, • AWS Solutions Architect Professional Certification, • 5+ years of Linux engineering experience (Ubuntu, RHEL, CentOS, Rocky), • 2+ years of Application administration, • Experience creating proof of concepts / demonstrations from scratch., • Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications, etc., • Expert troubleshooting & problems analysis skills, • Experience deploying and managing clusters via AWS Parallel Cluster, • Experience supporting and managing Slurm clusters or other DRM solutions, • Experience with configuration management tools, such as Ansible, Chef, Terraform, and CFN, • Excellent communication skills, including preparation of written documentation for IT colleagues and data science end users, • Has good knowledge of deploying or supporting GxP systems, • Experience supporting and managing Slurm clusters or other DRM solutions., • Python, R, or other related data science programming language, • Experience using shell scripting, automation tools, and configuration management, • A competitive salary and bonus package based on experience., • Comprehensive health and wellness benefits, including Medical, Dental, and Vision Insurance., • Company-provided Life and Long-Term Disability Insurance., • Company-sponsored 401(k) Plan., • Team-focused culture and unlimited opportunity for advancement.**This role is fully remote and the candidate must be available to work on an East Coast time schedule. **Role is only open to applicants not needing sponsorship now or in the future, no third parties please. 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Job Description Mental Health Worker – Outpatient Adult Behavioral Health (ABH) Urgent Care Location: Philadelphia, PA 19132 Contract Duration: 8 Weeks Employment Type: Contract Compensation: Up to $20.65/hour Position Summary: We are seeking a dedicated and compassionate Mental Health Worker (MHW) to support our full-time case manager in a busy Adult Behavioral Health (ABH) Urgent Care Clinic in Philadelphia, PA. This individual will assist with aftercare planning, follow-up calls, and discharges for clients visiting our walk-in mental health clinic. Key Responsibilities: * Assist with discharge coordination and aftercare planning for mental health clients. * Conduct follow-up phone calls to ensure clients are connected to appropriate outpatient and community services. * Support clients in navigating mental health recovery plans and treatment goals. * Participate in treatment team discussions and contribute to individualized care plans. * Provide direct client support and ensure the safety and well-being of individuals in the clinic setting. * Document client interactions and updates in a timely and accurate manner. Requirements: * Bachelor’s degree required. * Minimum of 3 years of experience working in mental/behavioral health, social services, or a related field. * Valid driver’s license required. * Experience with mental health clients preferred. * Strong communication and documentation skills. * Ability to work well in a fast-paced, team-oriented environment. Preferred Skills: * Knowledge of mental health diagnoses, treatment plans, and community resources. * Experience with crisis de-escalation and client support. Note: This is a short-term 8-week contract position designed to support urgent behavioral health needs in a high-demand walk-in clinic setting.

Job DescriptionAbout Us RCH Solutions is an established and rapidly growing global provider of computational, research, and data science expertise within Life Sciences and Healthcare. At RCH Solutions, our team rallies around a culture crafted for learning and achieving. We’re relentless in our pursuit for innovation and demanding of ourselves to deliver a ground-breaking computing experience for our clients, so that they can deliver life-saving science to humanity. Core Values At RCH, our Core Values are more than just words—they represent the threads that weave together the fabric of our culture. Used as a guide when interviewing new team members; as a barometer when evaluating our performance as individuals and teams, and even when deciding which customers to work with, RCH’s Values embody the behaviors upon which we measure our success and create a framework for our growth as people and professionals. Our Core Values: • Embrace Excellence: We strive for best in class delivery of innovation and service., • Be Accountable: Integrity, ownership and accountability are non negotiables., • Adventure Together: We are committed to fostering a culture that embraces continuous improvement., • Succeed as a Team: We believe harnessing the power of a team drives outcomes not achievable by individuals., • Boundaries and Balance: Work-life balance is a core facet of our culture.If you share in our core values, then we encourage you to continue reading this posting as you may have found a great home for your career. Job Description RCH Solutions is seeking a Scientific Computing Specialist to work closely with customer stakeholders, scientists, and IT professionals to deliver Compute at Scale and support our customer's scientific initiatives. The objectives for this role center on developing, evolving, and administering HPC platforms along with support for Scientific applications, workflows, and other related infrastructure both on-prem and Cloud hosted. Our ideal candidate also has hands on experience with Linux system administration as well as solution architecting and engineering (on-prem and cloud based) and will be instrumental in transforming how IT computing services are leveraged to support our client's growth. This role will involve driving architecture, roadmaps, and execution of projects to establish and operate IT infrastructure best practices for customers. Responsibilities include full stack support - design and evolution of platforms, application administration, supporting customer workflows, profiling and performance tuning, monitoring and maintenance of scoped systems, platform and systems administration, troubleshooting hardware, software, and networking related issues, solution architecting and hands on engineering (on-prem + Cloud), as well as documentation. You will use your experience in these technologies to provide top of the line consulting services and recommendations to clients. These would be performed as part of customer Research or Analytics initiatives as well as in a consultative, advisory, or customer support manner. Specific focuses and responsibilities include: • Collaborating with cross-discipline team members and customers to deliver HPC and peripheral Compute at Scale services., • Thorough understanding of related industry best practices., • Supporting internal and customer Architecture and Design efforts., • Supporting customers with their workflow pipelines (advisory and hands-on)., • Comprehensively documenting new and existing computational assets., • Maintaining the flexibility to pivot as engagement scopes may evolve., • Support for AWS Cloud applications, migrations, and modernization., • CloudOps / IaC for on-going platform management., • Setup and configuration of AWS Cloud infrastructure for new platform builds., • Ensuring system compliance with company security standards and applicable regulatory requirements., • Transition support for modernized services to operational teams., • Provide engineering level troubleshooting and services restoration for operational issues as they arise on supported platforms., • Provide training/mentorship for junior level team members., • Escalation point on multiple engagements to ensure resolution Essential Qualifications, • A bachelor’s degree or master’s degree in Computer Science or related field., • 4+ years of experience administering HPC clusters and systems., • Experience with SLURM and Grid Engine scheduling software preferred., • 4+ years of professional experience in Solution Architecture or Cloud Infrastructure Deployment and support., • 6 + years professional experience developing or administering compute solutions for Scientific / Research IT domains, Life Sciences being preferred., • Extensive command-line system administration experience:, • User and group management, • Advanced knowledge of Active Directory, DNS, DHCP, LDAP, NFS, SMB, • Building applications from source code, installing, maintaining, and troubleshooting application-level Linux and scientific software in line with industry best practices., • Installation of Linux operating system and fine tuning, • Familiarity with leveraging and maintaining Linux package management systems, • Intermediate OS level networking knowledge., • Experience using with scripting tools, automation tools, and configuration management tools, • Ansible, Terraform and Cloud Formation experience preferred, • Experience administering and integrating Scientific / Research applications., • Strong time-management skills; able to complete projects in a timely manner, plan and prioritize tasks while keeping leadership and stakeholders updated regularly on status., • Excellent communication skills, including preparation of written documentation for IT colleagues and end users., • Proactive thinking skills to identify potential issues and solution options prior to incidents occurring., • Extreme attention to detail is needed to interface with multi different clients simultaneously., • Ability to understand and analyze complex technical problems and situations., • Candidates must be a passionate engineer with a strong vision and a desire to stay on top of trends in the Scientific Computing sector., • Ability to work independently or with a team, • Ability to take a project from start to finish with minimal supervision, • Experience with Python, R, or other related data science programming languages., • Experience with POSIT products (Package Manager, Connect, Workbench) either in an end-user or administrator capacity., • Experience working with databases and/or supporting., • Experience managing large amounts of data effectively., • Experience working with AI/ML technologies., • Experience with containerizing compute workload via Docker or Singularity., • A competitive salary and bonus package based on experience, • Comprehensive health and wellness benefits, including Medical, Dental, and Vision Insurance, • Company-provided Life and Long-Term Disability Insurance, • Company-sponsored 401(k) Plan, • Company-provided continuing education benefit **Role is only open to applicants not needing sponsorship now or in the future, no third parties please. 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Job Description A large real estate investment and management firm is seeking an Accounting Manager to join their team and supervise the day-to-day accounting, treasury, and operational tasks for an assigned portfolio of real estate investments. This is a hands-on roll with exposure to all aspects of the business and potential for significant growth. DUTIES AND RESPONSIBILITIES: • Participate in monthly draw process, • Participate in coordination and completion of annual audits, • Participate in preparation of property budgets and projections, • Participate in deal closings including acquisitions, dispositions, and financing transactions, • Ad hoc projects as requested QUALIFICATIONS: • Bachelor's Degree in Accounting, CPA designation preferred, • Strong leadership abilities and a proven track record in team management, • Ability to foster a collaborative and high-performing team environment, • Excellent written and oral communication skills, • Ability to meet deadlines in a fast-paced environment, • Proficiency in Microsoft Office Suite, • Proficiency with RealPage software is a big plus but not required #AIONhire

Critical Accounts Program (CAP) Manager passionate about driving operational excellence through advanced escalation expertise and proactive risk mitigation for our clients! In this role, you will support customers by resolving complex issues beyond standard procedures, escalating concerns when neces

Job Description Join Our Team as a Wellness Clinician and help make a difference in the lives of children, youth, and families! Are you passionate about supporting the healthy development of children, youth, and families for a brighter future? Look no further! At Northern Children’s Services (Northern), every role in the organization contributes to helping us achieve our mission and vision. We believe that every child and youth has the potential to transform themselves – no matter their background or life situation. We work to “walk the talk” when it comes to our organizational values: Excellence, Respect, Resilience, Cultural Humility & Justice, Healing, and Wellness. Why Choose Us? As a Wellness Clinician, you’ll embark on a fulfilling journey. • Leadership Opportunity, • Supportive Environment, • Empowerment and Progress, • Effective Communication, • Empowerment Through Planning, • Continuous Monitoring and Progress, • Documentation Excellence Benefits: • We offer comprehensive health, dental, and vision insurance for full-time employees., • Life Insurance/AD&D and LTD: We provide full-time employees with a $20,000 life insurance policy through Mutual of Omaha Company at no cost. Additionally, Mutual of Omaha LTD coverage and AD&D insurance offer financial security to our employees and their families., • Our partner insurance company offers a range of self-funded insurance plans, including accident insurance, cancer insurance, life insurance, critical illness coverage, and short-term disability insurance, providing additional financial protection to our employees., • 401(k) Retirement Plan: We offer a 401(k)-savings plan with a generous matching contribution after one year of employment., • Paid Leave: Employees have access to generous paid time off or sick leave, allowing them to prioritize their health and well-being., • Employee Assistance Program (EAP): Our EAP offers confidential referral and counseling services to help employees and their families manage life's challenges, including stress management, legal and financial concerns, depression, and substance abuse., • Expertise, • Physical Capabilities Northern Children's Services supports the healthy development of children and youth, while stabilizing their families to build stronger communities. Everything we do at Northern Children's Services is designed to create a better future for our families. Summary Under the supervision of the program director, the clinician is responsible for individual, family, and group therapy provided to the consumers on his/her caseload, with therapy sessions scheduled minimally once per week. Clinicians are responsible for providing clinical care during program hours, both on site and in family homes. Clinicians are responsible for scheduling and maintaining his/her own appointments and communication with families / clients about appointments. Clinicians will maintain a consistent schedule with clients / families and will notify supervisor in advance of schedule or any schedule changes. Clinicians are responsible for all documentation including progress notes, treatment plans, communication letters, discharge summaries, aftercare plans, discharge notes, and discharge letters. Clinicians will maintain consistent communication with program staff, supervisors, evaluators, consulting and medicating psychiatrists, and other treatment team members to facilitate care coordination. SPECIFIC DUTIES: Communication • Maintain therapy appointments with children and their families on site and in their home. This also includes following up on cancellations and no-shows., • Maintain correspondence with families who do not show for sessions or are unable to be reached via telephone through letters., • Obtain signatures from children and their caregivers on all paperwork requiring them on specified dates as the paperwork is prepared., • Maintain consistent correspondence with supervisor regarding continuing treatment., • Notify the Supervisor of any emergency situations within 30 minutes. Follow agency emergency protocol and complete incident report within 24 hours., • Attend supervision as scheduled., • Consult with psychiatrist and evaluators as directed and provide clinical updates as needed / requested., • Clinicians are expected to check mailboxes, email, and voicemail on a daily basis., • Provide child-centered, family-focused individual, group, and family therapy to assigned and scheduled caseload on site and in children’s homes., • Encourage family involvement in treatment and document all attempts to include families when necessary., • Provide Group therapy for WRP program as directed., • Provide crisis intervention and action in response to acute client behavior, including oversight of CRC transportation and accompaniment if necessary for WRP consumers as directed., • All paperwork is to be completed to the specifications described below and submitted in an organized fashion by deadlines set by supervisory staff., • Clinicians will complete progress notes and encounter forms for each therapy session completed., • Complete progress notes for any therapy appointments that do not occur as scheduled on a weekly basis., • Complete WRP treatment plans every 90 days (about 3 months) reflecting current goals and progress., • Complete a discharge summary, discharge note, aftercare plan, and follow up letter for each child upon discharge from the program within one week of discharge., • Document all telephone contacts with children, their families and outside agencies via clinical progress note., • Follow up with families who can not be reached via telephone through communication letters., • Schedule to meet with children’s guardians to complete all treatment plans either on site or in homes., • Set up and maintain a weekly therapy schedule for his/her caseload as assigned by the Director., • Attend all agencies specific trainings and additional professional trainings as assigned., • Complete chart reviews as assigned, • Complete discharge paperwork and aftercare plans as assigned., • Provide administrative and case management duties as assigned., • Maintain professional and agency ethics, • Follow all agency policies and procedures,, • Work in accordance with federal, state and local regulatory standards. III. CORE COMPETENCIES: • Ability to communicate effectively and interact professionally with all staff and clients., • Ability to organize and communicate with a caseload independently., • Ability to deliver effective therapeutic services within the context of individual and family therapy., • Education: Minimum Master’s Degree from an accredited university in a clinical mental health discipline, such as psychology, counseling, clinical social work, and marriage and family therapy., • Experience: At least two (2) years' experience working with children in a mental health setting., • Ability to walk up and down steps., • Ability to perform De-escalation Techniques in a safe and appropriate manner., • Ability to lift 20 lbs., • Valid Driver’s License Trauma-Informed Principles Northern Children’s Services is committed to fostering a therapeutic environment rooted in safety, nonviolence, and resilience. Our policies are guided by trauma-informed principles, ensuring that we create a supportive and healing atmosphere for clients and staff.A trauma-informed approach recognizes that past experiences, including trauma, can significantly impact a person’s behavior, emotions, and interactions. Therefore, we strive to:, • Use emotional intelligence: Respond with empathy and awareness, even in difficult situations., • Communicate effectively: Listen actively, ask clarifying questions, and avoid judgmental language., • Understand trauma’s impact: Be aware that clients or colleagues may react based on past experiences, not just the present moment. DISCRIMINATION IS PROHIBITED IN EMPLOYMENT, PROMOTION, ASSIGNMENT OR DISMISSAL, ON THE BASIS OF RACE, RELIGION, COLOR, AGE, SEX, NATIONAL ORIGIN, and HANDICAP, OR RECEIPT OF SERVICES FOR MENTAL DISABILITY.

Job DescriptionAbout MMS MMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory submission challenges. With a global footprint across four continents, MMS maintains a 97 percent customer satisfaction rating. Our mission is to deliver high-quality service and technology solutions – rooted in strong science and decades of regulatory experience – that will assist our clients in developing and marketing life-changing therapies to positively improve lives worldwide. MMS recognizes that a talented staff is what drives our business forward. Identifying and attracting top talent and continual training to strengthen core skills are essential to its core mission. At MMS, enthusiasm, collaboration, and teamwork are fostered, knowing that a global and diverse talent pool makes the company stronger. For more information, visit or follow MMS on LinkedIn. This position requires proven Project Management experience in supporting marketing applications, as well as in the development and management of Risk Evaluation and Mitigation Strategies (REMS) programs. Responsibilities: • Understands various cost models and develops budgets for moderate complexity projects., • Ensures financial KPIs are achieved on assigned projects; invoices on-time and ensures alignment with the contracted payment schedule; updates revenue projections on assigned projects. Controls project scope via defined PM methodology and processes for change management., • Develops moderate complexity project timelines independently., • Performs advanced functions in MSP. Understands task constraints and conveys critical path milestones to the functional lead. Develops/input into strategies to help achieve timeline expectations., • Executes day-to-day activities during the course of a program/project including risk identification, issue escalation and resolution. Collaborates with functional line management to resolve any issues and trends., • Intermediate excel skills (Hlookup, Vlookup, Pivot Table, etc.)., • Drives customer satisfaction and works to strengthen client relationships. Develops an account growth plan and consults with line manager to achieve a 10% revenue growth annually (minimum). Manages minimum one key account., • Participates in or leads RFIs/RFPs in collaboration with proposals team. Participates in or leads capabilities meetings - at least 2 annually., • Participates in or leads bid defenses - at least 1 annually., • Proficient in Word, Outlook, PowerPoint., • Proficient in meeting facilitation including scheduling, development of agendas and meeting minutes; works with project leads to ensure meeting objectives are met., • Understands general requirements: ICH, 21CRF Part 11, and ISO 9001:2000.Responsibilities:, • Bachelor’s Degree required, or relevant work experience., • Minimum of 5 years’ experience in project coordination or project management or similar field required., • Expert knowledge of scientific principles and concepts., • Proficiency with MS Office applications., • Hands-on experience with clinical trial and pharmaceutical development preferred., • Good communication skills and willingness to work with others to clearly understand needs and solve problems., • Excellent problem-solving skills., • Good organizational and communication skills., • Familiarity with current ISO 9001 and ISO 27001 standards preferred., • Familiarity with 21 CFR Part 11, FDA, and GCP requirements. 3SO2b6o5eH

Job Description Position Summary A valued contributor to our respectful and rewarding work culture, the Security Guard is responsible for performing licensed security guarding duties to ensure the safety and security of assigned client location, its visitors, guests, residents and their property. By exhibiting vigilance and tactfulness in following company protocol, the Security Guard is perceptive at identifying situational risk within assigned areas and prompt in communicating events to Site Supervisor/ Manager on duty. In alignment with fellow security staff and Operations' teams, the Security Guard fosters best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an excellent client experience. WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY? Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work-life balance. At Arrow, we understand how important this is to our people. And our people are important to us. Here is some of what we offer our valued security staff: • Weekly pay, • Internal growth opportunities, • Flexible scheduling opportunities, • Employee PERKS program, including discounts on everyday purchases with many of our partners Essential Job Responsibilities: • Provides onsite watch/protection of assigned post and designated perimeter, • Observes, reports and supports client expectations, • Reports all breaches per applicable methods, • Utilizes company scheduling platform for clock-ins/clock-outs of scheduled shift, • Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol, • Alerts Supervisor on Duty when situation requires escalation per company protocol, • Assists fellow security guards with de-escalation when applicable per company protocol, • Follows procedures for fire prevention, property patrol, and incident reporting, • Works with diligence and respect to ensure the safety and security of assigned client, visitors and property, • Adheres to all Company service and operating standards, • Additional tasks as needed Minimum Qualifications/Requirements: • Minimum 1 Year Security Guard Experience, • Applicants to obtain background investigation in accordance with all federal, state, and local laws and reimbursed upon hire., • HS Diploma/GED, • A valid driver’s license will be required for driving positions. Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients. Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at . Please include your full name, contact information and details about your request in the email.

Job DescriptionAbout JustPark JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and local government to private driveways, our platform makes it simple for drivers to find, book, and pay for parking—while empowering our operating partners to deliver exceptional parking experiences. We’ve always believed parking should be easier—from end to end. That’s why we, two trailblazing companies—ParkHub and JustPark—have come together to make that vision a reality. ParkHub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task. Now, as one unified company, we’re combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers. About the Role As the Head of Product Implementation you will work in a global team and report to the Senior Director of Product Implementation. Ideally you’ll be based in the Dallas area, however we are also open for you to be based remotely in the US. You will be focused on implementation work in North America and manage a small team of implementation specialists for the region. Within the region you will be accountable for end-to-end planning and execution for client onboarding across our product range. This will include working with, and managing delivery by, teams across the business (e.g. commercial, marketing, product, engineering, success, support, finance, etc), channel partners and integration partners. This is a ‘hands on’ role, you will directly engage with clients, configure products, deliver training and solve problems. Your KPIs will focus on speed, efficiency, repeatability, scalability of and client satisfaction with product implementation. Core Responsibilities • Lead multiple concurrent client implementations, from initial sales handoff through to product configuration, launch, post-implementation review and transition to BAU (client success & client support), • Partner with commercial teams to shape implementation scope during pre-sales process, • Allocate implementation workload across the team (including yourself), • Develop implementation plans by tailoring playbooks to the unique needs of each implementation, • Manage client relationships, align expectations, gather information and run regular client meetings, • Configure products and QA configuration to ensure it functions as expected, • Coordinate and manage deliverables from across the business (commercial, marketing, product, engineering, success, support, finance, etc) in alignment with the implementation plan and other priorities across the business, • Manage integration partners and suppliers to ensure delivery to overall timelines, • Collaborate closely with channel partners and ensure successful delivery for both the partner and end-client, • Work closely with product and engineering to define operational processes for new products/features and surface client requirements for roadmap consideration, • Monitor and review work output of your team, • Act as a senior escalation point for complex client implementations and problem resolution., • Ensure clients achieve time-to-value quickly and ensure that the JustPark business is well positioned to retain clients, realise revenues and drive revenue expansion Continuous Improvement • Increase the efficiency and scalability of the implementation team, • Iterate and improve implementation processes, playbooks, templates, etc, • Identify and act on opportunities to increase automation and self-service in implementation, • Facilitate retrospectives, pre/post-mortems, lessons learnt, RCA, etc processes and ensure that agreed improvements are implemented Team leadership & development • Manage a remote team, • Set and achieve ambitious targets, • Develop and retain top talent, • 5+ years experience in a customer/client success, customer/client onboarding, technical account management or professional services for SaaS products, including 2+ years in a leadership role, • Proven track record delivering complex implementations with channel and/or integration partners, • Demonstrated ability to develop and improve on processes with measurable increases in speed, efficiency and quality, • Strategic awareness and commercial acumen, • Strong communication, interpersonal and client management skillsBonus Skills, • Experience in start-up and/or scale-up businesses, • Experience working with teams and/or clients across multiple time zones, • Experience working in B2B2C environments involving both B2B clients and end-users where the commercial model is partly driven by end-user transactions, • Background in parking technology, mobility, event management or venue operations, • Qualifications in project management (eg PMP, PSM/CSM, etc), • Investment in YOU and your wellbeing: competitive healthcare package & other wellness offerings!, • Simplifying journeys so you can breathe easier: a range of travel related benefits for you to take advantage of such such as parking credit and much more!, • Recharge your batteries: lunches, snacks, drinks & other sustenance provided for you in the office & a generous holiday policy, • We look out for your family: enhanced parental leave offerings and childcare benefits, • Look after the pennies!: 401k/pension offerings & referral schemes to continue growing our team, • Success is best when it's shared!: regular social activities and opportunities to spend time with your colleagues outside of work on us! Our Hiring Process We value transparency and speed of execution (and you should too!) • Application Review - Review of your application against requirements. Outcome within 3 business days, • First-interview - 30-minute virtual video interview via Google Meet with the People Team to tell you more about JustPark and the role and learn more about your experience. Outcome within 2 business days, • Second-interview - 30-minute virtual video interview via Google Meet with the Hiring Manager. Outcome within 2 business days, • Final-interview - 1 hour virtual panel interview & task presentation. We’ll ask you to come prepared with a task to present to the team. At this stage you’ll meet your wider team and manager and cover final interview-type questions around the role. Outcome within 5 business days In practice due to your availability and ours we expect the process to take ~3 weeks from the first interview.

Job DescriptionCompany Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well being. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The IT PPM Manager is responsible for managing the planning, prioritization, and execution of IT projects within the OIT Operations umbrella, including assessing impacts of external project pressures to project capability. They will manage productive relationships with internal and external stakeholders (typically within the City and associated agencies) and assist OIT in fostering strong and collaborative partnerships between OIT Operations, as well as with other units within OIT and various outside business partners. In this role, they will manage a small team of IT project management professionals and will work closely and collaboratively with OIT Operations leadership to set priorities and strategic directions, communicate with stakeholders, and set divisional goals for supporting our Citywide partners. They are expected to work with the OIT Operations departmental leaders to assist in promoting a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within their area. Essential Functions Management • Works to develop employees under their supervision., • Assigns projects and priorities; addresses blockers., • Manages roadmaps for the operations project portfolio related to departmental priorities in collaboration with PMs, leadership, and operations staff, and constituent stakeholders. Coordinates the development and implementation of major project timelines where appropriate., • Follows effective relationship and project management processes, including appropriate metrics and tools to report on the effectiveness of those relationships, projects, and project portfolio., • Conducts regular reviews, priority-setting, and planning sessions with departmental partners. Serves as an advocate for those priorities/plans., • Analyzes performance of activities within their area and documents resolutions, identifies and remediates problem areas, and devises and delivers solutions to enhance quality of area’s services., • Monitors request handling and escalation policies and procedures; manages the processing of incoming requests to ensure courteous, timely, and effective response., • Tracks and analyzes status and trends and generates reports for internal and external audiences., • Keeps their supervisor informed of current and potential issues, activities, operational outages, and any other risks that might jeopardize project success or impact IT service delivery., • Ensures excellent project documentation., • Serves as Operations’ primary representative on cross-PMO planning, processes, and Gates. Relationship Building Maintains collaborative and consultative relationships with Operations, central IT groups, Governance PMO, and departmental IT groups. Gains an understanding of the goals, strategies, processes, and requirements of the department to which they are assigned. Reports regularly to departmental leadership and OIT Operations on projects, services, and support. Competencies, Knowledge, Skills and Abilities • Proven track record managing complex projects., • Ability to solve business problems and develop user/business-driven technology strategies and plans., • Broad knowledge and facility with operational and/or enterprise IT including foundation in core IT concepts such as networking, security, application development/implementation, data management, etc., • Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills., • Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems., • Supports and expands a culture that is supportive of diversity, equity, and inclusion where employees from all backgrounds can succeed and thrive., • Exceptional customer service orientation.Qualifications • Minimum of 5-7 years’ Project Management experience managing multiple, large, cross-functional teams or projects, • 5-8 years of applicable business experience, • PMP certification or Master’s Certificate in Project Management preferred., • Any equivalent combination of education and experience is determined to be acceptable by the Office of Innovation & Technology and Human Resources. Additional Information Salary Range : $105,000-$120,000 Starting salary to be determined based on experience and qualifications. Important: To apply, candidates must provide a cover letter and a resume. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents, • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness., • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to .

Job Description As an Implementation Manager at Corcentric, you will join a driven, collaborative team within an ambitious, entrepreneurial global organization. You will lead customer through solution implementation following our implementation methodology, with a focus on achieving business objectives, being ultimately responsible for successful outcomes. You will apply your technical, product and business knowledge to drive the implementation process and strengthen customer relationships. Key areas of focus • Seamless transitioning of projects from the Sales Team, • Establishing project goals tied to customer value creation, • Creation and management of project plan and overall project governance, • Providing project leadership to Solution Consultant, Integration, Change Management, and Advisory Teams, • Driving solution adoption We are currently hiring out of our Downers Grove, IL and Cherry Hill, NJ office locations. This role may be eligible for voluntary work-from-home consideration. In order to be considered for this position, you should live within a commutable distance to one of these office locations, even if you plan to request work-from-home arrangement, as there may be times when in-person meetings, training sessions, social events, or similar activities are held onsite. This position reports to the Associate Director, Professional Services and focuses on solution adoption and revenue attainment, creating value for our customers by successfully delivering projects on time and within budget. If you enjoy the ability to work cross-functionally to achieve impactful, measurable outcomes, and are looking to build a career with a leading Global Financial Technology organization – look no further! As an Implementation Manager, you’ll be responsible for: • Delivering projects on time and within budget to meet revenue attainment goals, • Establishing project governance and reporting mechanisms, • Setting communication cadence, leading program status meetings and customer executive steering committees, • Managing associated tasks and budgets, driving internal and external resources, addressing issues, anticipated dependencies, and potential delay, as well as identifying and pursuing escalation paths to achieve resolution, • Ensuring cross-functional coordination and communication to streamline customer efforts and avoid duplicate efforts, redundant or superfluous workflows, • Updating methodologies, best practices, and processes to continuously improve customer experience quality and service delivery efficiencies, • Achieving customer success and satisfaction by developing a thorough understanding of the customer’s business objectives, effectively communicating objectives internally, ensuring high quality deliverables, and prioritizing excellent customer relationship management, • Utilizing customer insights to strengthen relationships by expanding our footprint of products and services, • Challenging functional and technical teams to provide the best solution, not necessarily the easiest solution You’ll need to have: • A Bachelor’s degree, along with experience as a Project Manager leading software solution implementations (equivalent experience may be considered in lieu of degree), • Experience with strategic sourcing, procurement, invoice automation or payment solutions within a procurement-focused or consulting organization, • Experience consulting directly with customers, managing SaaS (Software as a Service) projects, with the ability to manage multiple projects and customers simultaneously, • Experience with web-based collaborative project management tools (Microsoft Project, Smartsheet’s, Monday, etc.), • Demonstrated ability to create solution delivery methodologies and governance models, • Ability to mentor and develop team members towards professional development and career growth goals, • Demonstrated ability to interact with C-Suite Executives professionally, leading executive committees and communicating escalations, • Excellent verbal and written communication skills, • Ability to develop and communicate strategy, as well as design and execute plans to achieve strategic customer goals, • Ability to work in a fast-paced, self-directed entrepreneurial environment, • Time-management, decision-making, problem resolution and creative thinking skills, • Initiative, drive, willingness to learn, and the ability to innovate, • Comfortable experience with Microsoft Excel, PowerPoint, SharePoint and Teams, • The ability to travel up to 50% to Corcentric offices and customer sites (We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!) It’s great if you also have: • Project Management Professional (PMP) Certification, or similar At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work. Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join. Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications: your certifications, training, and educational achievements; your geographic location; and Corcentric business and organizational requirements. It is expected that the annual salary for this full-time role will be between $80,000 - $105,000, plus eligibility for our annual discretionary bonus program. We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including: • Generous annual paid time off program that increases with tenure, • Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you, • An annual paid day off to volunteer for causes that are near and dear to you, • Paid maternity, paternal/secondary caregiver, and adoptive parent leave, • Company-paid life and disability insurance, • 401k program with a company match, • Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution, • Dental plan – including orthodontia coverage, • Vision plan – including discount for LASIK surgery, • All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!, • A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services EEO Statement Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs. Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Work Environment & Physical Demands This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs.

Job DescriptionDescriptionWork Hours 8AM to 5PM Days Onsite New York City: Monday, Thursday & Sunday Remote: Friday & Saturday Be Part of the Team Behind the Game Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled, versatile, strategic, and customer-focused Service Delivery Lead, with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor for a strategic client. The ideal candidate will have a good understanding of enterprise IT infrastructure and Operations, a strong customer orientation and a willingness to roll up their sleeves when necessary. Key ResponsibilitiesCustomer Engagement & Advocacy • Act as a technical escalation point of contact for assigned customers, fostering long-term strategic relationships., • Understand client’s business goals and technical environment to proactively guide and align IT solutions to their needs., • Regularly review system health reports, performance metrics, processes, and KPIs to provide insights and strategic recommendations.Service Delivery & Communication, • Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery., • Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders., • Identify patterns in incidents and outages, propose improvements and drive long-term operational excellence. ITIL-Based Process Oversight, • Support event, incident, problem, and change management efforts for our 1 using ITIL best practices., • Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues., • Monthly reporting to highlight KPIs and Metrics, • Historical experience managing and administering Windows Server environments, • Strong knowledge of network device configuration and administration of Cisco routers/switches., • Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments ., • Previous experience with virtualization technologies, including VMWare.Customer-Facing and Strategic Skills, • Proven success in a Technical Account Manager or customer-facing engineering role., • Capable of interpreting system metrics and translating them into meaningful, business-aligned actions.Soft Skills, • Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions., • Strong presentation and documentation abilities., • Highly self-motivated, organized, and comfortable working both independently and collaboratively. Leadership & Team Coordination:, • Technical Expertise: Strong hands-on skills in network, server, monitoring, and ticket management. Able to troubleshoot and resolve issues when additional resources are needed. This would not be the primary role but having someone who can roll up their sleeves as needed, • Process & Standards Implementation: Experience with ITIL frameworks and driving adoption of best practices for incident, problem, and change management., • Operational Improvement Mindset: Ability to identify gaps, propose improvements, and facilitate continuous improvement initiatives., • Stakeholder Management: Strong communication and interpersonal skills to interface with Blue Mantis and customer stakeholders, articulate value and manage expectations., • Game Day Coverage: Cover critical events, including weekends, with the ability to coordinate with remote teams and provide leadership in Eric’s absence., • Reporting & Analytics: Capable of providing operational reports, ticket analysis, and recommendations for service improvementPlease note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

Job DescriptionDescription: The Targeted Case Manager – D&A Specialist will provide services to participants, living in the community with persistent mental health and drug and alcohol challenges. After assessing needs, the Drug and Alcohol Specialist helps the participant with obtaining resources and services in the community, in a partnership that focuses on recovery and the achievement of the participant’s goals for community living. The Drug and Alcohol Specialist also is instrumental in assisting homeless individuals to locate adequate shelter/residence. The Drug and Alcohol Specialist also engages individuals who are incarcerated acting as a community link in reestablishing a productive life within the community once released. The D&A Case Manager is a full time position, Monday - Friday, 8:30 AM - 5:00 PM (with the opportunity to create a flexible schedule with manager's approval). This is a hybrid work from home position, with required in-person participant visits and office days and occasional work from home options. The rate of pay for this position will be an exact rate of $24.00/hour. As an MHP full-time employee, you will have access to the following benefits: • Generous Paid Time Off (Up to 39.5 paid days off per year!), • Medical, Dental & Vision Insurance (Effective after first month!!), • No Cost Life and Disability Insurance, • Flexible Spending Accounts, • No Cost Employee Assistance Program, • Retirement Plan with Annual Discretionary Employer Contribution, • Employee Referral Bonuses, • Tuition Reimbursement, • Federal Student Loan Forgiveness Program WHAT YOU'LL DO • Provides assessment of substance use to determine the need for treatment and other services including specialized housing and other recovery supports in the community., • Develop individualized plans with the participant and other members of the case management team to address substance use treatment needs., • Links the participant with the appropriate substance and alcohol use services and monitors these services with other case management team members., • Provides consultation and support to case managers in identifying and engaging individuals who are experiencing substance use issues., • Supports individuals in the community with obtaining necessary substance and alcohol use treatment., • Facilitates a weekly Drug and Alcohol Recovery group., • Continually engages ambivalent individuals to assess their readiness for treatment or services, assesses their stage of change and actively works with them utilizing motivational interviewing., • Conduct outreach to locate individuals on their caseload who may be missing and have a concern about substance use., • Collaborates with participants to identify, develop, and access resources and supports to increase their success in self-sufficiency, community integration, and community inclusion., • Collaborates with participants to assess their hopes, strengths, accomplishments, and challenges and create goals; assists in identifying support and arranging services and resources to achieve goals., • Supports, teaches and models recovery and recovery tools and models personal responsibility, self-advocacy, and hopefulness., • Coordinates and/or chooses relevant supports to support participants in developing their self-directed recovery and crisis plans; facilitates the participants' self-review of their progress upon each encounter., • Provides crisis intervention and de-escalation to participants as necessary., • Obtains necessary information during the intake process and collaboratively documents participant progress in MHP’s electronic health records system at the time of service. Credible; ensures that all data is correct by verifying the information with the participant., • Supports and assists participants in the community when necessary and ensures participants safety when participating in events, visits, and other interactions., • Complies with all other established quality and regulatory standards, including supervision and training requirements., • Applies general knowledge of Recovery services to complete small projects or conduct a series of tasks with a limited degree of supervision., • Creates weekly schedules, two weeks in advance, that meet program productivity standards and supervision., • Maintains compliance with all MHP policies and procedures. Reports known conduct taken by any MHP employee (including yourself) who violates any MHP policy or law on which you have been trained or should know of, such as laws criminalizing theft or violent crimes, and reports the matter to management or to the Director – Quality Improvement & Compliance and/or Human Resources., • Bachelor’s degree with major course work in one of the following areas: sociology, social work, psychology, gerontology, anthropology, criminal justice, theology, nursing, counseling or education; or be a registered nurse whose duties will be limited to TCM responsibilities only., • Minimum of 2 years of experience in a behavioral health work environment with a focus in substance use., • Must know the local community and statewide substance use treatment facilities and other resources., • Must know treatment techniques and procedures as applied to a substance or alcohol use., • Must have a BHTEN certification or be able to obtain one within one year of hire date., • Must possess a valid driver’s license., • Must be able to qualify for and obtain a prison ID., • Must possess basic computer skills to perform job duties, including desktop computing, e-mail, timesheet management, electronic health records, internet research, etc., and the ability to learn software applications relevant to your position., • Must have access to a car to use for work on a daily basis., • Must have automobile insurance coverage at the state requirement levels and current state registration., • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices., • Must be able to work under pressure and meet deadlines and billable unit requirements while maintaining a positive attitude and providing exemplary customer service., • Strong skill sets in oral and written communication, cultural competence, interpersonal relationships, and teamwork, attention to detail, customer service, time management, autonomy, problem-solving, and organization.

Job Description The Account Manager (AM) is a key client partner and collaborative leader within Infinite Lambda. Responsible for owning and growing accounts, AMs play a crucial role in ensuring successful delivery, maintaining client satisfaction, and driving commercial outcomes. While AMs are expected to operate independently, they collaborate closely with delivery teams and seek support from Senior Account Managers when needed. This role belongs to the Account Management Department, part of the broader Customer Success Division. AMs work cross-functionally with Engineering Excellence and Delivery Excellence teams, ensuring alignment between client goals and internal execution. This role does not include direct reports but requires strong leadership through influence. You will collaborate with engineers, architects, analysts, project managers, and commercial teams to deliver measurable client outcomes and drive revenue growth. Key Objectives * Drive sustainable, forecastable growth: Secure new business opportunities from assigned accounts, retain clients, and ensure their satisfaction through exceptional delivery. * Build enduring partnerships: Establish yourself as a trusted partner to clients, ensuring long-term collaboration and profitability. You lead by example and foster a culture based on trust, empowerment, and excellence with your accounts and the teams you work with. Detailed ResponsibilitiesClient Relationship Management * Develop and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs; * Understand each client’s business objectives, challenges, and strategic goals to deliver tailored solutions that align with their vision; * Proactively establish Infinite Lambda as a trusted partner, consistently delivering tangible value and maintain client engagement ; * Facilitate regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships. * Act as a cultural ambassador, fostering trust-based relationships that reflect Infinite Lambda’s values and create a positive, lasting experience for both clients and colleagues; * Champion sustainable growth by aligning client success with long-term partnership and responsible use of data and AI technology. Revenue Growth & Account Development * Identify upselling and cross-selling opportunities within client environments; * Drive renewals and contract discussions, with support from commercial leadership as needed; * Drive financial performance by meeting revenue targets, securing competitive pricing, and maintaining consistent growth in gross margins and profitability; * Proactively manage opportunity pipelines, converting opportunities into measurable revenue. Strategic Account Planning * Define and implement account strategies in line with the direction provided by the Chief Customer Success Officer (CCO); * Collaborate with sales, marketing, and delivery teams to develop comprehensive account strategies that leverage Infinite Lambda’s offerings and expertise; * Analyse client industries, competitors, and market trends to identify growth opportunities and mitigate risks; * Contribute insights to product and service development based on client feedback and market needs. Sales Handover & Onboarding * Take ownership of new accounts after contract signature; * Lead smooth client onboarding processes in coordination with delivery and sales. Collaboration & Internal Alignment * Coordinate with project teams to ensure alignment on client deliverables, project timelines, and resource allocation; * Work closely with project teams to identify opportunities for innovation or new initiatives within accounts; * Act as the primary escalation point for client-related issues, ensuring swift and effective resolution while preserving relationships; * Provide regular updates and insights to internal stakeholders, ensuring company-wide visibility on account health and performance. Operational Excellence * Maintain high standards across account efficiency, revenue performance, and client experience; * Track KPIs: revenue growth, NPS, forecast accuracy, GSS/FSS; * Produce at least two domain-relevant artefacts per year (e.g. case studies, blogs, market insights). Compensation and Performance Targets The compensation for the Account Manager role is composed of a base salary and a variable component tied directly to performance. The variable portion is determined by success in three key performance indicators (KPIs): * Financial Accuracy & Stability: Ensuring accounts are managed with precision, budgets are adhered to, and financial processes are stable and reliable; * Net Promoter Score (NPS): Driving client satisfaction and advocacy, as measured by their likelihood to recommend our services; * Account Revenue Growth and Sustain: Strategically fostering account growth through innovative solutions and long-term revenue stability. This structure aligns rewards with results, ensuring performance excellence is recognised and incentivised. Measurement Metrics The success of the Account Manager role is evaluated based on the following categories: Client Satisfaction * Client Feedback (NPS): Track satisfaction trends quarterly, ensuring consistent improvement from the baseline; * Referrals & Testimonials: Secure at least one public recommendation or referral per client. Revenue Growth * Upselling/Cross-selling Revenue * Revenue Target Achievement * Gross Margin * Growth and Sustain Score (GSS) * Financial Stability Score (FSS) Activity & Productivity * Client Interactions: Maintain consistent touchpoints through regular meetings and planning sessions. * Forecast Accuracy: Minimise the variance between initial forecasts and actual revenue. Qualifications and Skills * Proven extensive experience in account management, client relationship development, and revenue growth; * Strong ability to build inclusive, trusted relationships with business and operational stakeholders, grow toward engaging executive leadership, and create positive experiences; * Strong consultative skills, with the ability to identify and address client needs proactively; * Excellent problem-solving skills with a results-driven mindset; * Outstanding communication, negotiation, and presentation skills; * Proficiency in analysing financial metrics and delivering data-driven insights; * Demonstrated ability to manage multi-year accounts in a dynamic environment; * High level of autonomy and capability to work with minimal oversight while delivering measurable results; * Exceptional collaboration and alignment skills, ensuring seamless interaction between clients and internal teams; * Commitment to supporting sustainable growth.

Job DescriptionDescription: Targeted Case Manager Shift: Monday-Friday 8:30AM-5:00PM Targeted Case Manager Openings: Four (4) Openings Targeted Case Manager Salary: $42,000.00 annual salary Targeted Case Manager Position Summary: COMHAR is a nonprofit community based organization. Our mission is to provide health, and human services that empower individuals, families and communities to live healthier self-determined lives. We are seeking a Targeted Case Manager. COMHAR’s Targeted Case Management (TCM) program provides blended case management services to adults 18 and over with a serious mental health diagnosis that require additional community supports to help them meet their needs and work to achieve their goals. Our case management unit also has 2 specialty teams that provide services to the Young Adult population from 18-25 and a Bicultural/Bilingual team with a focus on the Hispanic Community. Our case management professionals provide services to people wherever they are; home, hospital, provider agency etc. We will meet with participants in their home, assess their needs and strengths, and assist them with developing goals to help them achieve stability and live their most meaningful lives. All participants receiving Targeted Case Management services must be referred by a provider and approved by the Targeted Case Manager unit of the city. Our Targeted Case Manager are responsible for assisting consumers in making full use of natural community supports in addition to all available mental health services which will enable the consumer to live a stable, healthy and safe life in the community of their choice. Targeted Case Manager will be accomplished by assessing the consumer’s needs, developing a service plan in conjunction with the consumer, linking the consumer to the agreed upon services and ongoing monitoring of these services and supports. Targeted Case Manager Responsibilities: • Accomplishes clients' goals and objectives by assessing needs and elaborating service plan; monitoring the client's mental and physical health, and linkage to community resources in order for the client to gain the needed tools to navigate the system and promote independence., • Maintains clients' records by reviewing case notes; and service plan reviews., • Submitting documentation for all services provided., • Participating in daily morning meetings and individual supervision., • Supporting individuals in crisis management and verbal de-escalation., • Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation., • Monitors cases by verifying clients' attendance to providers; observing and evaluating treatments and responses; advocating for needed services in the community; obtaining additional resources, • Maintaining productivity requirements of the program. While performing the duties of this job, the employee is regularly required to talk or hear others and accurately interpret speech and sounds. Frequently required to stand; walk; climb and descend stairs. Required to use hands and arms to reach, hold and carry objects. Occasionally required to operate a motor vehicle on a as-needed basis and assist consumers when entering and exiting vehicles. Required to sit; stand, maintain balance; occasionally lift and/or move up to 50 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception & ability to adjust optical focus for reading, driving, general observation and for all safety needs. Targeted Case Manager Travel Requirements: • Medical, Vision and Dental Insurance with plan options to fit your needs, • Life and Long Term Disability Insurance, • 403B Retirement Savings Plan, • Paid Time Off (Holiday, sick, PTO, vacation), • Tuition Reimbursement, • Employee Assistance Program, • Fluent in English and Spanish preferred., • High School Diploma or GED with 12 college credits in behavioral health/human services, • BA + 2 years CMI experience (preferred degree must be in Social Work, Psychology, or other Human Service field)., • Valid driver's license required., • Team approach and TQM philosophy a plus. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. COMHAR, Inc. is a not-for-profit community based health and human service organization founded in 1975. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local law.

Job Description Overview of Position Varsity Tutors is seeking a Customer Retention Manager to join our team! The Customer Retention Manager will have a direct impact on business growth as we help more people achieve their academic goals and help us continue our national expansion. The Customer Retention Manager will lead a team of Retention Specialists focused on saving at-risk memberships, reducing churn, and improving lifetime value. This role drives day-to-day coaching, performance management, and process excellence across cancellations, downgrades, pauses, and escalations, partnering closely with our Customer Escalations team. About Nerdy: Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company's purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy's comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy's flagship business, Varsity Tutors, is one of the nation's largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Nerdy is a publicly traded company on the New York Stock Exchange. Learn more about Nerdy at . Nerdy's shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building. • Q1-2025 Shareholder Letter, • Q4-2024 Shareholder Letter, • 3 to 5 years in customer retention or sales center with at least 2 years managing a frontline team, • Comfortable in an ambiguous, face paced environment, • Proven results improving save rate and reducing churn in a subscription or membership business, • Strong coaching skills with a track record of lifting the middle and addressing underperformance within structured timelines, • Data fluency across funnel and revenue metrics, comfortable building and interpreting KPI dashboards, • Excellent communication, conflict resolution, and de-escalation skills, • Experience with modern CRM and contact center tools (Zendesk, Looker), • Demonstrated ability to implement and train teams in strategic and effective retention techniques, • Ability to work evenings and weekends as required, • Own team performance on retention KPIs, including lost revenue, 24 hour repeat and processed rates, • Manage a team of Retention Specialists, including hiring, onboarding, weekly coaching, and performance reviews, • Monitor call quality and compliance, provide real-time feedback, and run targeted skill clinics on objection handling, value reinforcement, and product fit, • Optimize workflows for cancellations, pauses, and downgrades, ensure accurate attribution and documentation in CRM, • Partner with Escalations for complex cases, resolve customer issues quickly, and prevent repeat contacts, • Collaborate with SalesOps to track impact and to refine reporting, • Execute Back-to-School and other seasonal playbooks, including mindset reframing, messaging pillars, track-specific scripts, and feature positioning by grade level, • Drive test-and-learn experiments on scripts, offers, and save strategies, and roll out wins with clear SOP updates, • Manage intraday performance, manage schedules, and maintain service levels and response times, • Represent Retention in cross-functional forums, share voice-of-customer insights, and inform product and policy changes Leadership & Culture Expectations: You will embody and promote Nerdy's leadership principles: • Goes Deep: You personally engage with metrics, audits, and data, ensuring you understand the "why" behind performance variances., • Delivers Results: You move from strategy to execution quickly, ensuring timelines and quality stay high—even in ambiguity., • Bias for Action: You experiment, prototype, and adjust quickly. You make the call when the path isn't fully clear., • Builds Teams: You prioritize talent development, succession planning, and cross-functional collaboration., • Builds Trust & Communicates Openly: You lead with transparency, humility, and clarity., • Thinks Big & Innovates: You challenge the status quo, bring fresh ideas, and embrace emerging technologies. Unlock Your Full Potential at Nerdy: At Nerdy, we're not just transforming education—we're transforming your life. Our benefits package is built with a forward-thinking, "focus on you" mindset, so you can be your healthiest, happiest, and yes, most super-human self. Here's a snapshot of what we offer: • Competitive Compensation: Enjoy a competitive salary paired with performance based variable compensation., • Comprehensive Healthcare: Choose from top-tier medical, dental, vision, and life insurance plans designed to keep you and your family covered., • Retirement Made Simple: Benefit from our 401(k) plan with an immediate company match—no vesting delays!, • Family First: Generous maternity, paternity, and adoption leave ensure you have the support you need at life's big moments., • Flexible Time Off: Our flexible PTO lets you recharge on your own terms and when you need it the most., • Continuous Learning: Get a free, all-inclusive learning membership for you and your household—including 1-on-1 tutoring hours, unlimited on-demand classes, and access to our full suite of learning products and services., • Supercharge with AI: Gain exclusive access to cutting-edge AI tools that boost your productivity, making you feel almost super-human (cape not included).

Job Description Senior Support Engineer, Core Systems About TireHub: At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Role Summary: The Senior Support Engineer, Core Systems is responsible for the operational maintenance, stability, and monitoring of TireHub’s critical platforms, including ERP, Delivery, Yard Management and related systems. This position reports to the Application Support Manager or Product Owner, Core Systems. When you say YES to something bigger: • Choose your day one benefits which include a no cost health insurance option, • TireHub funded Health Savings Account, • Additional benefit options including TireHub paid short/long term disability and life insurance benefits, • Paid vacation and holidays, • Parental leave programs, • Build your financial future with 401(k) including TireHub match, • Access to tire discounts, perks, and so much more! The individual must exhibit the following core TireHub commitments: · Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. · Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. · Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end. · Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. Role Specifics: · Establishes and maintains proactive support monitoring for systems in scope. · Creates and maintains support knowledge, documentation, and runbooks for enterprise platforms in scope and their connectivity. · Identifies, diagnoses, and coordinates resolution of technical issues on assigned applications. · Ensures timely detection of application stability and/or functionality issues to up-time and reliability. · Develops support procedures and coordinates work across offshore and onshore support resources, providing tactical leadership as needed. · Detects and responds to system outages with appropriate triage, correction or escalation as per established runbooks. · Escalates issues to third-level resources including developers and vendor partners. · Serves as liaison between support groups (e.g. offshore support, and Customer Connectivity support) to ensure seamless transition. · Acts as onsite representative for support teams at the Headquarters, fostering collaboration with business departments requiring escalated support. Competencies: • Communication: This role requires strong communication skills and the ability to collaborate effectively across all organizational levels—from technical teams to executive leadership., • Agility and Adaptability: Thrive in a dynamic environment and embrace new methodologies., • Problem-Solving: Advanced analytical and critical thinking skills to identify, diagnose, and resolve technical issues efficiently., • Optimizes Work Processes: Identifies and implements the most effective and efficient processes to accomplish tasks, with a focus on continuous improvement and operational excellence., • Collaborates: Builds strong partnerships and works collaboratively with others to achieve shared objectives and to research, experiment, and benchmark advanced analytical, data science, and ML/AI methods and technologies., • Entrepreneurship/lntrapreneurship: Recognizing (market or business) opportunities for current/new products/services and finance, considering them in a businesslike manner (profit focus, cost savings, delivery timing) and taking action; taking risks and achieving a business advantage. Education/Experience: · Bachelor’s degree in Computer Science, MIS, or related discipline is preferred · 3-5+ years of applied technical support or systems administration experience preferred. Required Knowledge, Skills, and Abilities: · Applied knowledge of ERP lifecycle Accounts Payable/Accounts Receivable, inventory management, finance, GL) and warehouse/logistics systems (WMS, TMS, Yard Management Last Mile Delivery. · Expert knowledge of SQL Server interfacing technologies (Transact SQL). · Experience with Jira (or similar tracking tools) and GitHub (or other version control systems). · Proficiency with Postman or Fiddler, for API/web debugging. · Hands-on experience in an Agile/Scrum environment. · Strong skills in creating and maintaining support documentation and knowledge bases. · Ability to review Solution/Enterprise Architecture artifacts for supportability. · Strong diagnostic and triage techniques. Preferred Knowledge, Skills, and Abilities: • Working knowledge of Azure (Application Insights, App Services, Logic Apps, Azure SQL, Service Bus)., • Familiarity with Visual Studio IDE.NET Core, and AWS (Elastic Beanstalk, S3, EC2)., • This is a fast-paced and dynamic operating environment., • Majority of time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or lift light articles., • Must be able to work flexible hours during routinely critical times to support the department. This is a Remote - US based position

Job Description We are looking to welcome 3 Medical Receptionists to our Philadelphia FIGHT team! Our receptionists offer friendly, courteous and confidential assistance to all visitors and/or patients upon arrival. The Medical Receptionist assists with managing all tasks related to the front desk area including scheduling, patient registration, patient check-out and co-pay processing, and handling and prioritizing telephone and mail communication. The Medical Receptionist will also work collaboratively with the staff from the other FIGHT health centers and satellite offices. The patients and staff at FIGHT's Community Health Centers are diverse and represent a broad spectrum of race, religion, gender identity, sexual orientation, HIV status, and physical ability. All staff are required to consistently demonstrate sensitivity to the diverse nature of our community. Successful FIGHT staff are professional, innovative, emotionally intelligent, intellectually curious, hard-working, reliable, and committed to a trauma-informed, patient-centered approach in all interactions with patients and their families. About the Role: • Schedule: Full-time, Monday - Friday (9:00 - 5:00PM ). May occasionally require early mornings or extended evening hours as needed., • Location: John Bell Health Center 1207 Chestnut Street, 3rd Fl, Phila, PA 19107, • Compensation & Benefits:, • FSLA status is non-exempt with hourly rate of $19 per hour, • 2 weeks of PTO annually + 11 paid holidays, • 403B with up to 4% employer matching that is fully vested starting day 1, • Medical, vision, and dental insurance starting day 1, • FSA for medical, dependent care and transportation expenses, • Discounted degree options with partnered institution Pierce College Requirements: The Medical Receptionist must be able to demonstrate judgment, patience, integrity, organization, and prioritization in a multi-task environment. Candidates that can demonstrate English/Spanish fluency are preferred. Other qualifications include but are not limited to: • At least 2 years of experience working in an outpatient primary care medical setting (FQHC front desk setting is preferred)., • Prior experience delivering services to persons with histories of homelessness, mental illness, substance dependence, and trauma would be helpful., • Needs to be competent in the use of Electronic Medical Record Systems., • Ability to handle stressful situations while providing exceptional customer service and ability to display non-judgmental attitude., • Ability to remain solution-focused and respectful in all interactions with staff, co- workers, vendors, and clients., • Excellent problem-solving and conflict resolution skills., • Knowledge of de-escalation methods or willingness to be trained in these methods. Responsibilities: Medical Reception: • Provide mentoring and training with a focus on customer service, teamwork, communication, and conflict resolution for reception staff., • Provide coverage for Medical Receptionists, Call Center Representative, Medical Records and Referrals team., • Ensure accurate patient insurance eligibility checks are performed on a consistent basis., • Maintain a clear understanding of insurance plans and communicate insurance information to the patients, • Review schedules to ensure insurance eligibility prior to patient appointment and ensure patient records are complete., • Work closely with the Practice Manager to handle patient complaints and follow through the patient complaint process to ensure excellent customer service experience., • Ensure that procedures are followed to request and collect all appropriate fees at check-in., • Ensure timely completion of scanning., • Take initial patient complaints. Complete follow up on patient complaints that are generated from front desk interactions., • Ensure hospitality is operating appropriately according to all policies and procedures, • Ensure proper receipt of patient payments, • Perform all functions of the Receptionist/Scheduler as needed, • Maintain patients' and visitors' privacy and confidentiality. Treat all (staff, patients and guests) with courtesy and respect., • Greet Patients and visitors, • Answer and triage phones calls, • Schedule, change, and cancel patient appointments using an electronic practice management program., • Scan medical records to the electronic medical record system., • Manage waiting room by ensuring that all patients are processed appropriately., • Generate referrals and prior authorizations to outside medical providers and insurers, • Confirm next day's appointments, • Pre-certify insurance for next week's appointments, • Check-in patients which include but not limited to the following:, • Collecting paperwork, • Updating demographic information, • Verifying insurance and pharmacy of preference, • Collecting payment and explaining sliding fee schedule, • Kiosk updates, • Add, update and terminate alerts, • Support Benefits Counselor with insurance eligibility and sliding fee schedule as needed, • Assist in maintaining a calm atmosphere in the waiting area, • Ensure package delivery process is followed, • Allow clinic access to staff, guests, and patients and identified delivery personnel only. Log and report any unusual activity., • Assist in de-escalation efforts when patients or visitors become upset or agitated., • Attend all required staff meetings (once weekly) and participate in daily huddles, • Communicate with team members in a professional and respectful manner., • Work in compliance with all medical policies., • Work in compliance with standards such as VFAR, OSHA, HIPAA, HRSA, CLIA and funding body regulations., • Demonstrate commitment to clinical care and confidentiality., • Report all concerns, in a professional manner, to the practice manager and/or medical director., • Contribute to the practice's process and quality improvement goals, • Demonstrate professionalism in all interactions with patients and co-workers. FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds. We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions.

Job Description We are seeking a self motivated, enthusiastic, Assistant Restaurant General Manager to take us to the next level. Kitchen + Kocktails is an urban-chic restaurant dining experience, serving creative cocktails & generous comfort-food dishes in a popular, classy venue. Check us out: We're looking for an Assistant General Manager for our highly successful and growing restaurant! Responsibilities: • Service the guest first and foremost and ensure that the front of the house is running efficiently, and in compliance with all company policies and procedures., • Creates relationships with guests and is easily identified as the manager., • Demonstrated ability to handle guest complaints and avoids escalation., • Maintain appropriate staff levels, hiring the right people, train continuously, and work to improve restaurant operations., • Manage individual restaurant expenses ensuring budgetary compliance and seeks out cost saving opportunities and initiatives., • Coaches in the moment and consistently holds staff accountable., • Develop/streamline restaurant processes in partnership with the General Manager, and Executive Chef., • Manage payroll hours to budgeted payroll percentage., • High school diploma or equivalent, some college preferred. Formal Hospitality coursework a plus., • Minimum 5+ years hospitality experience, • Minimum 3+ years Restaurant Management / Leadership experience, • Must have current food handler’s card and alcohol service certification as required by federal/state/local law., • Familiarity with Open Table reservation system, and Toast POS preferred., • Computer based skills - Windows and Microsoft Office based management reporting, Point of Sale System, Internet/Intranet, and Outlook e-mail., • A buttoned-up professional appearance., • Excellent verbal communication skills. We offer competitive compensation based on experience. This is a full-time position with opportunities for career growth within our organization. If you are passionate about the restaurant industry and have the skills necessary to excel in this role, we encourage you to apply. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Company DescriptionFounded in 2020, Kitchen + Kocktails by Kevin Kelley was born out of a love for Southern-Inspired cuisine and a desire to bring authentic flavors of the South to our community. Our founder, Kevin Kelley , envisioned a place where guests could enjoy not only delicious food but also a lively and inviting atmosphere. Over the years, we continue to grow and evolve, but our dedication to quality and hospitality remains unchanged. Our Cuisine At Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebration of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor. Our Atmosphere Designed with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.Founded in 2020, Kitchen + Kocktails by Kevin Kelley was born out of a love for Southern-Inspired cuisine and a desire to bring authentic flavors of the South to our community. Our founder, Kevin Kelley , envisioned a place where guests could enjoy not only delicious food but also a lively and inviting atmosphere. Over the years, we continue to grow and evolve, but our dedication to quality and hospitality remains unchanged.\r\n\r\nOur Cuisine\r\nAt Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebration of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor.\r\n\r\nOur Atmosphere\r\nDesigned with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.