Escalation manager jobs in Hempstead, New YorkCreate job alerts

Technical Support ManagerForward Thinking Systems · Fort Myers, FL · Full-Time · Hybrid (2+ days/week in office; more during onboarding, rollouts, and major escalations) Reports to: VP of OperationsAbout FTSForward Thinking Systems builds fleet management software, GPS tracking, ELD/mobile compliance, FleetCam video telematics, and DriveShield driver-safety workflows for commercial, enterprise, and government fleets. We support hundreds of thousands of active devices across thousands of customers through IntelliHub, FleetCam, Field Warrior, and related connected products.The RoleWe're hiring a Technical Support Manager to own customer support operations across our Fort Myers and Poland teams. The support surface is broad: hardware, software, mobile apps, ELD workflows, cameras, GPS, cellular connectivity, configuration, and customer integrations.This is not a passive oversight role. Expect to stay close to the work — calls, tickets, escalations, playbooks, coaching, floor time in Fort Myers, and quarterly visits to Poland so both teams operate from one standard.If you like solving messy technical problems, can reset a tense customer conversation, and can build the SOP that prevents the next repeat issue, you'll probably like this role.What You'll OwnSupport operations for a combined US + Poland team: Tier 1 through Tier 3 routing, coverage planning, scheduling, capacity, and ramp.Diagnostics and escalation as the senior technical point on complex or high-severity issues, including escalation rules, RCAs, and post-incident reviews.Customer communication and de-escalation — coaching the team and stepping in directly when a relationship needs senior attention.Knowledge base, playbooks, and call scripts, both internal and customer-facing, kept current as the product evolves.Training and certification for Tier 1 through Tier 3, with regular calibration so both teams handle similar issues to the same standard.Quality and metricsCSAT, SLA attainment, first-contact resolution, average handle time (AHT), ticket aging, backlog health, abandoned call rate, and QA scorecards.Support tooling across ticketing, telephony, knowledge base, issue tracking, and reporting. Our stack is largely homegrown; you don't need to know our tools on day one, but you do need to know how support systems should work.Cross-functional partnership with Sales, Engineering, Product, Configuration/Implementation, and Billing — surface bug trends, remove repeat friction, and prepare Support before new features ship.What Success Looks Like (First 6 Months)US and Poland teams operate from one shared playbook with consistent triage, escalation, and QA standards.Severity levels, escalation owners, and after-hours rules are documented and in use.A QA program is running, with coaching scorecards reviewed weekly.The knowledge base reflects current product reality, and Tier 1 deflection improves.Leadership can see the top issue drivers, what's being done about each, and what staffing or product changes you recommend next.What You BringRequired5+ years in technical support, including 2+ years managing a support team in B2B SaaS, IoT, telematics, fleet/logistics tech, or another complex product environment.Direct ownership of at least two of: escalation framework, QA program, knowledge base/training program, support KPI reporting, or distributed-team operating cadence.Real diagnostic ability. You can work through an unfamiliar issue and isolate whether the problem is hardware, software, connectivity, configuration, installation, integration, or user workflow. You don't punt.Strong escalation judgment. You can stay calm with a frustrated customer, explain hard news clearly, keep ownership, and rebuild trust.Comfort with complex SaaS products — multi-component platforms with hardware, web, mobile, APIs, and integrations.Track record building scalable processes: escalation frameworks, knowledge bases, training programs, QA standards, and SOPs.Strong written and verbal communication. You can write a clean RCA, a usable playbook, and an email a frustrated customer actually wants to read.Willing and able to be on-site in Fort Myers, FL at least 2 days/week, with additional on-site time during onboarding, training rollouts, and major escalations.Willing and able to travel internationally up to quarterly, including to Poland, and to obtain or maintain required travel documentation.Strongly PreferredExperience leading people across locations or time zones.Background in fleet management, telematics, GPS tracking, dashcams, ELD compliance, or hardware + software support environments.Experience with support tooling — ticketing/CRM, telephony/call recording, knowledge base, issue tracking, and reporting.Experience using automation or AI to improve support quality and speed.Experience producing executive-level reporting and using data to justify headcount or process changes.What FTS OffersDirect access to technical, hands-on leadership.Real ownership of the support operating model — standardize what works, improve what exists, and build the pieces that are missing.Two teams across two countries. Real scope, real impact.Health, dental, vision, 401(k), and PTO.How to ApplyApply through LinkedIn or send a resume and a short note to careers@ftsgps.com describing one support process you built or fixed — and what changed because of it.Forward Thinking Systems is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.

Job DescriptionWhy Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking accomplished, people-focused leaders interested in a Branch Manager career within the National Branch Network. This opportunity is designed for experienced managers who bring a strong foundation in branch leadership and are looking to apply their expertise within the Wells Fargo environment. As a Branch Manager, you will serve as the sales leader of the branch, accountable for acquiring, deepening and retaining customer relationships to drive consistent growth in primary checking, deposits, lending, credit cards and investments through disciplined execution, strong coaching, and effective performance management. You will lead, coach, and develop a team to consistently execute behaviors and improve banker productivity. You will foster an engaged, accountable culture focused on uncovering customer financial needs and recommending Wells Fargo solutions that deepen relationships and drive long-term value. You will balance growth objectives with strong operational risk management to protect customers, employees, and the company. Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo. Participants gain hands-on experience through guidance, mentorship, job shadowing, and practical learning opportunities in day-to-day branch operations. The program provides foundational knowledge, real-world practice, and leadership readiness needed to effectively lead a team and make an impact from day one. Successful completion of the Branch Manager Readiness program is required to transition into a Branch Manager position. Branch assignment is based on business need and branch availability at the time of placement. While in training, this position is an interim, nonexempt role. Employees currently serving in a Branch Manager role at Wells Fargo are not required to complete the program. In this role you will: • Provide strong, inclusive leadership to build and retain a high-performing team, establishing clear expectations, and managing performance through targeted coaching to deliver sales, service, and operational excellence., • Lead a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions that drive both customer value and business outcomes., • Use branch manager routines to build individual capability, confidence, and productivity, delivering consistent, high-impact coaching through observation, feedback, and follow-up while holding the team accountable to behaviors and outcomes aligned to Wells Fargo priorities., • Partner closely with internal sales partners to provide customers a comprehensive, coordinated Wells Fargo experience across Wealth & Investment Management, Business Banking, and Home Lending to maximize relationship depth, customer value, and branch performance., • Identify opportunities for making banking easier for customers through education and demonstration of available digital options., • Leverage reporting and employee observations to gain insight into strengths and opportunities, taking decisive action to improve team performance and expand primary bank relationships and wallet share., • Demonstrate ownership by balancing growth, operational soundness, and talent decisions while proactively managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company.Required Qualifications:, • 5+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education, • 2+ years of leadership experienceDesired Qualifications:, • Proven ability to hire, coach, and develop sales professionals and direct reports, fostering a culture of accountability, collaboration, adaptability, and high performance., • Demonstrated ability to lead a customer-focused sales culture, driving measurable growth through coaching, accountability, disciplined execution, and taking ownership of performance outcomes, talent decisions, and risk management., • Ability to analyze performance, identify strengths and opportunities, and execute action plans that enable the team to achieve business objectives., • Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment., • Demonstrated success managing and coaching across affluent, high net worth, and business customer segments by identifying complex financial needs and building strong relationships with customers, internal partners, and community stakeholders., • Ability to lead teams in influencing, educating, and connecting customers to technology, articulating the value of digital banking solutions to enhance customer experience., • Knowledge of banking laws and regulations, including compliance controls, operational risk management, and loss prevention, with the ability to model and reinforce behaviors that protect customers, employees, and the company.Job Expectations:, • Ability to work a schedule that includes Saturdays., • Ability to travel in assigned geography up to 50% of the time during the first 6 months (and prior to or up until placement in a specific branch), depending on location., • SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply., • This position is not eligible for Visa sponsorship.Locations:, • 597 Elm St, STAMFORD, CT, • 137 W Putnam Ave, GREENWICH, CT, • 190 Sound Beach Ave, OLD GREENWICH, CT, • 637 West Ave, NORWALK, CT, • 152 Main Street, NEW CANAAN, CT, • 310 Heights Rd, DARIEN, CT, • 220 Glenville Rd, GREENWICH, CT, • 243 S Ridge St, RYE BROOK, NY, • 422 Post Rd E, WESTPORT, CT, • 667 Connecticut Ave, NORWALK, CTPay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $37.50 - $67.31 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. • Health benefits, • 401(k) Plan, • Paid time off, • Disability benefits, • Life insurance, critical illness insurance, and accident insurance, • Parental leave, • Critical caregiving leave, • Discounts and savings, • Commuter benefits, • Tuition reimbursement, • Scholarships for dependent children, • Adoption reimbursementPosting End Date: 1 Jun 2026 • Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Description Gadge USA was established in 1993. Our company is a national corrugate, paperboard, and flexible packaging distribution and supply-chain solutions company with an expansive distribution network. We manage packaging portfolios across multiple categories, combined with a scalable service model, which delivers packaging solutions and continuous improvement to our customers. We are currently recruiting a Quality Manager. In this role, you will be responsible for leading the execution and continuous improvement of Gadge’s Quality Operations. You will oversee quality concern management, sample inspection programs, vendor quality performance, and regulatory compliance while partnering cross-functionally to enhance product quality, customer satisfaction, and operational efficiency. Requirements What You Will Do: Quality Operations & Issue Management • Responsible for overall CAPA process for any quality and service non-conformances., • Own and manage the end-to-end Quality Concern (QC) process, including intake, vendor communication, escalation, root cause analysis, corrective actions, and final resolution., • Ensure timely closure of QCs, including credit management and disposition of goods, while maintaining accurate system data., • Draft and approve QC documentation, including customer-facing conclusion reports., • Per our KPI, establish and monitor time to close and resolve QCs. Sample Inspection & Product Quality • Perform first article inspection for new items, first production runs, and post-QC validation samples including hands on evaluation of product, • Ensure adherence to specifications including dimensions, substrate, print quality, and functional performance., • Develop and maintain sample archiving and benchmarking standards. Vendor Communication • Regular interaction with Quality Resources at manufacturing partners to work through and support the efficient closure of all CAPA complaints Reporting & Analytics • Own and enhance recurring reports including QC reports and credit tracking., • Analyze quality data to identify trends and improvement opportunities. Regulatory & Compliance • Lead preparation and execution of FSC audits and other regulatory requirements., • Manage customer-driven compliance requests., • Complete customer sustainability RFI's Process Improvement • Develop and improve Quality SOPs and processes., • Lead cross-functional initiatives to enhance quality and efficiency. Training & Collaboration • Train internal teams on quality processes and systems., • Partner cross-functionally to prevent quality issues., • Quality Certifications Must-Haves: • Bachelor’s degree in Supply Chain, Engineering, Quality, or related field., • Ability to read CAD drawings and use measuring devices., • 7–10 years of experience in quality, packaging, manufacturing, or supply chain., • Experience with corrugated packaging or paperboard., • Strong experience in root cause analysis and CAPA., • Experience working with vendors or manufacturers., • Strong analytical and communication skills., • Experience working with third-party manufacturing facilities and meeting quality standards. We Like People Who: • Are passionate about “raising the bar” to produce high-quality work and deliverables., • Have a growth mindset, with a thirst for continuous improvement and development., • Thrive in a collaborative team environment, and open to hearing suggestions and feedback., • Have empathy and seek to understand others’ perspectives to build strong relationships. Benefits What We Offer: • A competitive salary, including annual discretionary cash bonus., • Your health is important! We offer excellent healthcare (medical, dental, vision) benefits with national providers, short-term and long-term disability insurance, life insurance, employee assistance programs, and mental health support programs., • We provide paid time off including company paid holidays., • We care about your future and offer 401(k) retirement plan, employer match, and a discretionary non-elective profit-sharing program. Additional Information: Come “en-Gadge” with us and join our innovative, collaborative, and inclusive teams on our journey to Be the best-in-class choice For All Things Packaging®, while fulfilling our Mission: Always Packed with Commitment® to provide a great customer experience, deliver high-quality, custom packaging products and value-added supply chain solutions through a culture of teamwork, strong relationships, and a commitment to excellence. Learn more about us here. This role will be based in our office located at 3000 Marcus Avenue, Suite 3E03, Lake Success, NY 11042. The salary range for this role is $90,000 - $110,000 commensurate with the candidate's experience. Gadge USA, Inc. is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law.

Job Description ???? Nassau Candy Program Manager, Business Applications ???? Location: Hicksville, NY (Hybrid or Onsite Preferred) ???? Department: Business Systems ???? Reports To: Director, Business Applications ???? About Nassau Candy Nassau Candy is a premier manufacturer, importer, and distributor of specialty confections, fine foods, and promotional products. As we continue to scale, we are investing in modern business systems to drive operational efficiency, data visibility, and long-term growth across our manufacturing, distribution, and promotional business lines. ???? Position Summary We are seeking an experienced Project Manager, Business Applications to lead a strategic ERP transformation to NetSuite ERP, delivered in partnership with a third-party implementation consulting firm. This role serves as the internal program owner, ensuring strong collaboration between business stakeholders, IT, and the external system integrator. You will drive execution, accountability, and delivery outcomes across a complex, multi-functional environment. Success in this role means building a scalable, modern software ecosystem that improves productivity, ensures data integrity, and supports long-term business growth. ???? Key Responsibilities???? Program & Partner Leadership Own end-to-end program delivery in collaboration with the NetSuite implementation partner Define clear roles, responsibilities, and accountability across internal teams and partners Establish governance frameworks (steering committees, status reporting, escalation paths) Hold partners accountable to scope, timeline, budget, and quality (SOW adherence) ???? Vendor & System Integrator Management Serve as the primary point of contact for the NetSuite consulting partner Manage Statements of Work (SOW), change requests, and commercial alignment Monitor partner performance against SLAs/KPIs Challenge and validate partner recommendations to ensure alignment with business objectives Coordinate across additional vendors (WMS, EDI, CRM, payment gateways, etc.) ???? Business Process Alignment & Ownership Ensure business requirements are clearly defined, prioritized, and validated Facilitate design workshops with SMEs and partner consultants across: Manufacturing (production, quality, lot/traceability) Distribution (inventory, warehousing, logistics) Promotional/Souvenir business (pricing, rebates, ERP integrations) Drive decisions on configuration vs. customization with scalability in mind Balance standardization with critical business needs ???? Delivery Oversight Oversee key ERP implementation phases: Solution design System configuration Data migration Integrations Testing (SIT/UAT) Validate deliverables prior to business sign-off Manage risks, dependencies, and issue resolution Lead cutover planning and go-live readiness ???? Data, Integration & Quality Assurance Ensure data migration strategy is defined and executed with proper validation Oversee integrations between NetSuite and external systems (WMS, EDI, CRM, financial systems) Ensure strong testing strategy and business ownership of UAT Enforce data governance and quality standards ???? Change Management & Adoption Partner with consulting firm on training approach while owning business readiness Develop communication, training, and adoption strategies Ensure knowledge transfer from partner to internal teams Lead hypercare and transition to steady-state support ✅ Required Qualifications 7–12+ years of ERP project/program management experience Proven experience leading ERP implementations with external system integrators Strong experience with NetSuite or similar cloud ERP platforms Experience managing vendor contracts, SOWs, and delivery accountability Deep understanding of Food & Beverage operations: Manufacturing (batch processing, compliance, traceability) Distribution and supply chain Trade promotions and pricing ⭐ Preferred Qualifications NetSuite certifications (SuiteFoundation, ERP Consultant) PMP, PRINCE2, or equivalent certification Experience in multi-entity or multi-subsidiary environments Familiarity with integrations (WMS, EDI, 3PL, CRM platforms) ???? Key Competencies Strong vendor and stakeholder management Ability to challenge consulting partners constructively Executive-level communication and governance leadership Commercial acumen (contracts, budgeting, change orders) Cross-functional leadership across business and IT Relentless focus on accountability, delivery, and value realization ???? Success Metrics Implementation partner delivers on scope, timeline, and budget Minimal scope creep with controlled change management High-quality solution with limited post-go-live rework Successful knowledge transfer and reduced reliance on partners Strong adoption across all business functions ⚖️ Role Positioning (Critical Distinction) You own the outcome; the partner executes the build You validate and challenge; the partner recommends and configures You ensure business alignment; the partner ensures system delivery ???? Ideal Candidate A disciplined, results-driven Project Manager who thrives in complex environments—someone who can manage partners, drive accountability, and ensure successful ERP delivery while aligning technology with Nassau Candy’s business goals. #LI-AI1

Job DescriptionDescription: Location: Mineola, NY About Us: Hanover Bank– When you love your work and the people you work with, careers are made! Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth. Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals. When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts! Job Summary Hanover Bank is looking for a full-time Retail Regional Manager to join our team! The Retail Regional Manager will lead and drive deposit growth, sales performance, market expansion, and client retention across the branch network. This role provides strategic direction, coaching, and oversight to Branch Managers and Assistant Managers, ensuring consistent execution of a proactive, relationship-based sales and service model. This leader will instill strong sales discipline, outbound prospecting practices, and effective pipeline management, with a focus on commercial and small business deposit growth. The ideal candidate brings a deep understanding of local markets and competitive dynamics to develop targeted strategies that increase market share, strengthen client relationships, and drive profitability. Essential Job Duties and Responsibilities Sales Leadership & Deposit Growth • Develop, execute, and continuously refine a regional sales and deposit growth strategy, with a strong focus on deepening consumer and small business relationships., • Establish and enforce activity-based sales expectations across all branches, including outbound calls, appointments, COI engagement, and pipeline management., • Drive accountability for new deposit generation, business account acquisition, and referral conversion at every branch., • Monitor and actively manage branch and regional pipelines, ensuring consistent follow-up, deal progression, and closing discipline., • Partner with Business Banking, Commercial Lending, and Cash Management teams to source, refer, and close new business opportunities., • Identify market trends, competitive threats, and growth opportunities to inform pricing, product, and go-to-market strategies., • Lead execution of sales campaigns, promotions, and targeted outreach initiatives to accelerate growth. Proactive Service & Client Experience • Champion a proactive service culture, ensuring all branch teams engage clients in meaningful financial conversations that uncover needs and drive solutions., • Drive client retention and relationship deepening through structured outreach programs, portfolio reviews, and follow-up discipline., • Ensure consistent, high-touch client experience across all locations that differentiates the Bank in the marketplace., • Serve as an escalation point for client complaints, complex client issues, and resolving concerns while identifying opportunities to strengthen relationships., • Reinforce a culture that balances exceptional service with revenue growth and relationship expansion. Retail Leadership & Sales Culture Development • Provide leadership, mentoring, and coaching to Branch Managers and Assistant Managers to build a high-performance, sales-driven culture., • Coach leaders on consultative selling, business development, and pipeline management, ensuring consistent execution across all branches., • Lead regular sales huddles, pipeline reviews, and performance discussions to reinforce accountability and drive results., • Conduct both announced and unannounced branch visits to inspect sales behaviors, client engagement, and team effectiveness., • Attract, develop, and retain top talent, with a strong focus on sales capability, leadership development, and succession planning. Business Development & Community Engagement • Act as a market leader, maintaining a strong presence in the community through networking events, sponsorships, and professional organizations., • Cultivate and expand relationships with Centers of Influence (COIs) to drive referral-based business growth., • Support Branch Managers in developing and executing local market business development plans., • Identify opportunities to enhance the Bank’s presence and reputation within each market. Operations, Risk & Compliance Oversight • Ensure all branches operate with operational excellence, maintaining adherence to policies, procedures, and regulatory requirements., • Oversee audit readiness, internal controls, and risk management practices across the region., • Serve as a key partner to Risk and Compliance teams to identify, escalate, and mitigate potential risks., • Balance growth initiatives with strong risk management discipline to protect the Bank., • Maintain approval authority for transactions, including wires, overdrafts, refunds, and fee waivers in accordance with policy. Performance Management & Reporting • Develop and deliver comprehensive performance reporting, including branch-level and regional trends in deposits, sales activity, and pipeline health., • Analyze and communicate deposit fluctuations, portfolio trends, and growth opportunities to senior management., • Establish clear performance expectations and hold Branch Managers accountable for achieving sales, service, and operational goals., • Oversee payroll approvals, performance evaluations, and performance management processes for branch leadership and staff., • Lead the weekly rate market survey and provide recommendations for pricing strategies in collaboration with ALCO. Strategic Leadership & Continuous Improvement • Collaborate with Marketing, Operations, and Senior Management to enhance product offerings, improve client experience, and drive performance., • Identify and implement innovative strategies to improve sales effectiveness, service delivery, and operational efficiency., • Support strategic initiatives, special projects, and enterprise priorities as assigned. Education and Experience • Bachelor’s degree in business management, or finance, preferred but not required, • 5 years of experience in regional Branch Management, Sales, or Operational Management, preferably in banking or banking-related industries, • Strong knowledge of banking products, cash management, treasury management, compliance, and operations Skills and Abilities • Ability to address unique problems and challenges as they occur, • Leadership skills with the ability to motivate employees, • Clear and effective verbal/written communication skills, • Excellent public speaking skills, • Business and economic acumen, • Experienced multitasking/multi priority operator, • Strong project management skills, • Ability to make concise decisions, • Proficiency in Microsoft Office (Word, Excel, Outlook) Our Benefits: Health & Wellness Benefits · Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options) · Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) · Company-paid Long-Term Disability Insurance Voluntary Benefits · Additional Life and AD&D Insurance for employee, spouse, and dependents · Voluntary Short-Term Disability Insurance · Pet Insurance · Legal Services Plan · Accident Insurance · Hospital Indemnity Insurance · Cancer Care Insurance Retirement · 401(k) Plan with Company Match Time Off & Recognition · Paid Personal Time Off (PTO) · Paid Company Holidays · Annual Performance Bonuses · Annual Salary Increases Employee Engagement · Company-sponsored Events · Employee Contests and Recognition Programs Salary: $125,000 - $153,000; placement within this range will vary based on experience and skill level. Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Requirements:

Job Description$70,000 - $90,000 + VIP Bonus Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India. Job Description The Project Manager II role is responsible for the management of work within a development team. They are responsible for the intake and management of client enhancements, system bugs, and project requests associated with their given team and area of system focus. They are responsible for communicating feasibility, costs and scheduled timelines and potential delays to clients. They are responsible for owning and maintaining client relationships. Primary Duties and Responsibilities: Work closely with Tech Support on the intake of client requests Communicate feasibility, cost estimates and scheduled timelines to clients. Coordinate between clients and developers to obtain clarity around request or issues, utilizing the most appropriate communication method. Prioritize and schedule tickets for developers to work on a weekly basis. Coordinate between internal staff, as well as third parties, to work together on items that require cross-team coordination. Manage issues and risks that arise. Own client relationships and act as a necessary point of contact and escalation for said clients. Maintain strong relationships with clients through regular communication and scheduled calls to identify priorities, provide updates and discuss issues. Learn basic navigation and troubleshooting skills, specific to development team, for the IMS system. Other duties as assigned by management. Skills and Qualifications: Bachelor’s Degree or relevant business experience. At least five years of experience in the insurance or financial services industry. At least five years of client facing business analysis experience or product management experience, involving IT, marketing, customer service, human resources, and development. Proven experience successfully managing maintenance requests and/or multiple projects concurrently. Excellent written and verbal communication skills. Excellent interpersonal and negotiating skills. Strong organizational skills. Attention to detail required with good follow-through. Prior experience working on a Scrum team and knowledge of Kanban a plus. Additional Requirements and Details: Travel required up to 10% of the time. Occasional lifting and/or moving up to 10 pounds. Frequent repetitive hand and arm movements required to operate a computer. Specific vision abilities required by this job include close vision (working on a computer, etc.). Frequent sitting and/or standing. #LI-Hybrid THE VERTAFORE STORY Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers. The Vertafore Way Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about. · Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces. · Win Together: We work together as one team, showing empathy and respect along the way. · Show Up Curious: We work to challenge one another to push boundaries and think beyond the box. · Say It, Do It: We honor every one of our commitments because integrity is important to us. · Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs. · We Love Insurance: We appreciate the impact insurance has on the world. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions! Vertafore is a drug free workplace and conducts preemployment drug and background screenings. The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Job DescriptionSalary: Job Title: Collections Manager (This is a senior position PLEASE DO NOT APPLY IF YOU DO NOT HAVE 5+ years collections leadership experience) Location: Great Neck NY Office (Onsite) Reports To: Chief Operating Officer Role Overview The Collections Manager will lead and elevate Specialty Capitals collections organization with a strong emphasis on structured operating cadence, portfolio performance analytics, KPI accountability, and scalable processes. This leadership role is integral to managing liquidity risk, reducing delinquency, and preserving portfolio value within a high-growth Revenue-Based Finance environment. Applying strategic judgment and deep collections expertise, the Collections Manager will balance disciplined recovery strategies with creative customer engagement while enforcing regulatory compliance and internal governance standards. This role manages both internal and remote team members and collaborates closely with Risk, Finance, Legal, and Underwriting. Key Responsibilities Strategy & Portfolio Performance • Lead full lifecycle management of delinquent accounts, including segmentation and prioritization by risk, vintage, ISO partner, and product type., • Analyze payment behavior and delinquency trends to surface portfolio insights and recommend risk policy adjustments., • Develop advanced strategies for recovery that optimize payment rates while protecting customer relationships., • Partner with Risk and Finance on reserve assumptions, monthly forecasting, and charge-off mitigation strategies. Team Leadership & Operational Management • Manage, mentor, and develop internal and remote collections teams with clear escalation protocols., • Establish structured goals, performance dashboards, KPI scorecards, and incentive frameworks., • Conduct regular coaching, performance reviews, and training to ensure consistency and excellence. Operating Cadence • Design and implement standardized daily, weekly, and monthly collections operating rhythms., • Oversee reporting on aged receivables, recovery trends, SLA metrics, and portfolio health., • Present actionable dashboards and insights to executive leadership. External & Compliance Governance • Lead evaluation and oversight of third-party collection partners; establish performance expectations and legal compliance checks., • Ensure all collections activities adhere to applicable federal and state regulations and internal policies., • Manage escalated account disputes, legal filings, payment plans, and settlements. Process & Technology Improvement • Identify workflow inefficiencies and work with internal tech and operations teams to automate collections processes and reporting tools., • Ensure CRM/collections systems and data are accurate, auditable, and optimized for decision support. Key Performance Indicators (KPIs) • 30/60/90+ day delinquency trends, • Gross and Net Charge-Off Rates, • Recovery rates segmented by risk buckets, • Days-to-resolution metrics, • Payment plan success and cure rates, • SLA compliance with internal and external partners, • Portfolio yield preservation and forecasting accuracy Qualifications • 58+ years of progressive collections leadership experience within financial services, fintech, or Revenue-Based/MCA environments (REQUIRED), • Demonstrated experience managing teams (including offshore or remote staff)., • Strong analytical skills with the ability to translate data into actionable strategies., • Hands-on experience with portfolio reporting systems, CRM/collections platforms, and KPI dashboards., • Excellent communicator with a track record of negotiation, problem resolution, and stakeholder influence., • Solid understanding of compliance and regulatory requirements in collections operations, • Ability to work onsite 5 days a week.

Job DescriptionPosition Summary TRUE HEALTH NY is a growing, multi-site outpatient medical group providing Internal Medicine and OB-GYN services across Queens, Brooklyn, and Long Island. We are seeking an experienced Registered Nurse (RN) to serve as Clinical Lead / Nurse Manager, responsible for overseeing clinical operations, nursing staff, and clinical workflows across our outpatient sites. This is a hands-on leadership role focused on clinical quality, staff performance, patient safety, and provider support—not a hospital bedside role. Key ResponsibilitiesClinical Oversight Serve as the clinical authority for nursing standards across all sites Oversee RN/LPN/MA clinical workflows and scope adherence Manage OB-GYN triage protocols (pregnancy calls, labs, urgent escalations) Supervise clinical procedures support (injections, EKGs, ultrasounds, labs) Ensure proper documentation, charting standards, and follow-ups Act as escalation point for clinical issues before provider involvement Staff Leadership & Training Supervise and mentor MAs, LPNs, and RNs Lead onboarding, competency assessments, and retraining Address performance issues, clinical errors, and workflow gaps Collaborate with administration on staffing needs and coverage planning Promote accountability, professionalism, and consistency across sites Operations & Quality Standardize clinical workflows across all locations Reduce provider interruptions through better triage and delegation Ensure compliance with NY State regulations and practice protocols Support quality improvement initiatives and patient experience goals Serve as liaison between providers, administration, and clinical staff Collaboration Work closely with Medical Director, providers (MDs/NPs), and practice leadership Support new services, procedures, and clinic expansions Assist with policy rollout and clinical SOP implementation QualificationsRequired Active Registered Nurse (RN) license – New York State Minimum 5–10 years clinical experience, preferably outpatient Strong background in OB-GYN and/or Internal Medicine Proven leadership or supervisory experience Excellent communication, organization, and decision-making skills Comfortable enforcing standards and giving direct feedback Preferred Prior Nurse Manager / Clinical Lead experience Multi-site outpatient experience Familiarity with EMRs (eClinicalWorks or similar) Experience training MAs/LPNs in outpatient settings Schedule & Location Full-time, primarily weekday schedule Travel between Queens, Brooklyn, and Long Island sites as needed Limited direct patient care; focus on leadership and oversight Compensation & Benefits Competitive salary (commensurate with experience) Health, dental, vision insurance Paid time off and paid holidays Long-term leadership growth opportunity within a physician-led practice Why Join TRUE HEALTH NY Physician-led, mission-driven outpatient group Direct impact on clinical quality and staff culture Opportunity to build and shape clinical systems Stable, long-term leadership role with growth potential

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo