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Senior Manager, IFX, AIML, & Regulatory Risk - Enterprise Services Risk The Enterprise Services Risk (ESR) organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. This role is within ESR’s Technology Product Risk division, on the “AIFX” Team. The Senior Manager in this role will lead a small team that supports Capital One Intelligent Foundations & Experiences (IFX) and Artificial Intelligence & Machine Learning (AI/ML) business and technology teams. This group is responsible for some of Capital One’s most impactful and strategic work including Generative AI, and much more. The team is always thinking about game changing products and experiences to benefit the company, and as one of their leading risk partners, you are a central player in all the excitement. As a Senior Manager Risk Guide supporting IFX and AI/ML, you will partner with colleagues across product, design, tech and other risk teams to deliver results that have a direct impact on internal and external customer experience and implement risk solutions to ensure Capital One’s continued stability and success. You should consider this role if you’re someone who enjoys wearing multiple hats, fast-paced environments, and collaborating across teams and disciplines throughout the enterprise. This role operates within a dynamic environment with changing conditions and a core component of success is building relationships and influencing decision makers with grounded data. In this role you’ll successfully manage multiple concurrent deliverables for senior-level audiences, while ensuring a high level of attention to details. You will achieve project milestones and deliverables within established deadlines, and provide clear and consistent communication to support accuracy and team alignment. In this role, you will: * Develop and execute AIFX team vision and deliver on enterprise and team objectives by working with the IFX & AI/ML teams * Partner with IFX & AI/ML and leverage a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activities * Partner with regulatory relations and the Enterprise Services Risk (ESR) central audit team to lead & support audit & regulatory engagements * Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas * Consult on Risks across the first line of defense business partners providing advice and guidance as needed * Develop and help to deliver senior level risk management reporting and communications * Collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to achieve strategic objectives * Continuously look for ways to improve and innovate in our approach to risk management. * Establish and maintain relationships with Enterprise Services process owners, process managers, and vertical risk managers * Inspire, include, and empower team members to perform at their best Basic Qualifications: * High School Diploma, GED or Equivalent Certification * At least 5 years of experience in Risk Management, Process Management, Project Management, or a combination of these * At least 5 years of experience supporting, partnering, and interacting with internal and external business clients * At least 5 years experience working with cross functional teams * At least 5 years of experience in Technology, Cybersecurity, Artificial Intelligence, Machine Learning, or a combination of these * At least 5 years experience managing audits and regulatory engagements * At least 5 years of People Management experience Preferred Qualifications * Bachelor's Degree or Military Experience * Risk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Mgmt Certification) * At least 6 years of experience supporting, partnering and interacting with internal stakeholders * At least 6 years of Financial Services industry experience * At least 3 years of experience writing communications and presentations for leadership audience * At least 3 years of experience planning and leading technology risk assessments * At least 2 years of experience working on Generative AI initiatives At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $193,000 - $220,300 for Sr. Manager, Cyber Risk & Analysis New York, NY: $210,500 - $240,300 for Sr. Manager, Cyber Risk & Analysis Richmond, VA: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description Salary: $85,000/Yr-$90,000/Yr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary What This Job Involves This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on-site experience for employees. You will serve as oversight for the Employee Experience Coordinators, who are the first point of contact and the go-to for staff information and inquiries. The Workplace Experience Ambassador’s primary responsibility will be providing support to employees who work in a flexible (shared) desk environment an support move coordination. This role will ensure employees have a safe, comfortable, and functional workspace. They will be responsible for the daily oversight of the fabric and maintenance of the floor space, achieved through face-to-face engagement, proactive communication, effective time management, and exceptional customer service. Ambassadors ensure that a seamless, consistent level of service is provided at every user touchpoint from the employees’ arrival on site to their end of the day departure. The WEX Ambassador will consistently deliver a high level of customer service in a fast-paced environment and requires the ability to stay calm and focused when working with other teams to resolve issues. The Manager role will be responsible for managing the day-to-day activities of the Ambassador(s), ensuring all tasks are being completed in a timely & efficient manner, while also managing their own assigned Coordinator duties. In addition, the Manager will manage the reporting workstream for tasks, providing weekly reports on service levels, ticket activities, client interactions, and other relevant data points. Key responsibilities: Managerial duties -Manage the day-to-day activities of the Workplace Experience Ambassador ensuring a robust portfolio of tasks that are being completed in a timely & efficient manner. -Provide weekly reports of key metrics and data points representing the tasks completed and associated service level KPIs. -Manage the weekly visitor report, reviewing for key information and assigning greeting duties for the clients. -Act as the first point of escalation when an issue arises. -Provide support when needed for the GEC & Trader population. Support flexible desking More than half of internal clients will be moving to a flexible desking arrangement requiring the booking of a desk in lieu of a permanently assigned workspace. To facilitate this process, Workplace Experience Ambassadors will: -Assist employees at on-site arrival for desk check-in and provide further training on the online reservation system (browser & app versions). Provide guidance on resolution of technical issues through referrals to user guides, training materials, and the tech hub. -Regularly walk the site throughout the day whilst being available to support employee requests raised during the walkaround. -Ensure there are available supplies of items such as headsets and technology cables to support staff if they have forgotten to bring in their own. -Ensure all issues are logged and reported through the appropriate ticketing system; take ownership for effective follow up and resolution to the issue. -Provide support with allocating storage for employees and assist with missing personal items and equipment. -Monitor employee adherence to workplace policies, including desk check-in, clear desk policy, neighborhood seating, etc. and work to resolve issues with employee compliance. -Solicit feedback on the flex seating experience and communicate to the appropriate team. Long Description Support employees’ requests for assistance with technology -Monitor & analyze data for issue trends. Work with Facilities Management and the tech teams to look for effective resolutions to prevent further occurrences of the same issue. -Identify and report any issues with the desk booking process, including system data accuracy, to the Facilities Management team. -Build positive and productive relationships that cultivate a high level of trust in the Ambassadors ability to get issues resolved quickly across all levels of stakeholders. -Support all customer inquiries and issues with a tactful and confidential approach. -Follow all company policies and procedures. Support overall site wellness -Proactively identify potential risks related to general condition of the floor, specific workspaces, and technology to minimize complaints being received. Health & Safety related matters would require immediate escalation for remediation. -Liaise and work collaboratively in a positive and productive ‘one-goal’ approach across departments and building vendor teams to support issues to be resolved in a timely manner. -Visibly engage with employees to be a known presence in the workplace, recognized for having a ‘can-do’ helpful and approachable attitude. Support Move coordination -Organize a phased move of (X) employees across different floors to the building, ensuring minimal disruption to operations. -Create a detailed move schedule by department. -Work with IT and Facilities to set up new workstations before move day. -Communicate timelines and packing instructions to staff weekly. -Conduct pre- and post-move walkthroughs to ensure readiness and resolve issues. Serve as internal concierge -Monitor travel reports for pre-arrival preparation of intra-office visitors; assist with logistical arrangements and provide on-site support upon arrival. -Develop & maintain service relationships to fulfil the needs of employees. -Provide information regarding the Hudson Yards community including directions, attractions, shopping, dining, and nightlife. Skills required -Flexible and willing attitude and enjoys being part of a team. -Inquisitive mind-set that takes pleasure with investigating issues to get them resolved quickly. -Ability to quickly establish positive and productive relationships with colleagues, building vendors, and the firms’ employees. -Passionate about great customer service and ensuring employees / visitors have a positive experience when in the office. -Proactive and confident to make reasonable suggestions for where WEX & Tech improvements may be achieved. -Possess the energy and focus to reach success. -Must have a positive attitude with the ability to remain flexible and patient in high-pressure scenarios. Qualifications Prior experience in hospitality, tourism, or retail customer service roles. -Basic knowledge of Microsoft Office Suite (Excel, Word, and PowerPoint). -Excellent verbal and written communication skills. -Stellar problem-solving and critical thinking skills. -Excellent organizational and multitasking skills. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Req ID: 1478970 Rapport a specialized division of FLIK Hospitality Group

Job Description About Anytime AI Anytime AI revolutionizes Plaintiff litigation with an All-in-One Legal AI Platform for Plaintiff Lawyers. It automates legal research, medical analysis, and document drafting, from intake to settlement, cutting up to 90% of manual work while ensuring speed, accuracy, and court-ready compliance. Built for strategy, advocacy, and exceptional outcomes. Position Overview The Customer Success/Account Manager will play a pivotal role in ensuring client satisfaction, fostering long-term relationships, and driving customer success. This role requires a proactive approach to client engagement, strong relationship-building skills, and the ability to identify and address client needs. The ideal candidate is a self-starter with a passion for customer success, a track record of growing client accounts, and a desire to thrive in a fast-paced environment. Responsibilities • Client Relationship Management, • Foster and maintain strong relationships with assigned clients, serving as their primary point of contact for all needs., • Conduct regular check-ins to monitor satisfaction, identify opportunities for improvement, and gather client feedback., • Client Onboarding & Training, • Oversee client onboarding and provide personalized training in collaboration with Account Executives., • Ensure seamless adoption of Anytime AI products through customized materials and interactive sessions., • Client Support & Issue Resolution, • Address client requests and issues promptly., • Join client calls as needed to provide immediate assistance and maintain satisfaction., • Resolve client issues by coordinating with cross-functional teams to ensure swift and effective resolution., • Client Escalation Management, • Track all escalated cases and client statuses in collaboration with Account Executives., • Client Renewal & Account Growth, • Monitor client usage and proactively address renewal opportunities., • Usage Analytics & Reporting, • Monitor product engagement metrics and generate actionable insights to drive adoption and ROI for clients., • Provide clients with regular reports on usage, performance, and ROI, highlighting areas of success and opportunities for growth., • Collaboration, • Work closely with sales, marketing, AEs, and customer support teams to align on business goals and ensure a unified client experience., • Share insights from client interactions to inform internal strategies and product improvements., • Event Participation, • Represent Anytime AI at trade shows, conferences, and industry events., • Engage with attendees to showcase the product, gather insights, and build client relationships. Requirements • Bachelor or higher degree in Business, Marketing, or a related field (or equivalent work experience)., • Experience, • 1-5 years in account management, customer success, or client relations., • Direct experience in legal tech or SaaS startup environments is strongly preferred., • Familiarity with legal workflows, especially in personal injury cases, or experience working with attorneys is highly desirable., • Skills:, • Proven track record of managing and growing client accounts., • Strong interpersonal and communication skills (written and verbal)., • Ability to understand client needs and offer tailored solutions., • Familiarity with AI-based technology solutions., • Tools: Proficiency with CRM tools (e.g., Zoho, HubSpot) and customer support software., • Results-driven: Demonstrated ability to deliver measurable results in customer acquisition, lead generation, and engagement., • Collaboration: Strong interpersonal skills with the ability to work cross-functionally with sales and product teams., • Adaptability: Thrives in a fast-paced startup environment and can pivot strategies when necessary., • Time Zone Flexibility: Comfortable working with clients and teams across different U.S. time zones, ensuring timely communication and responsiveness regardless of location. What We Offer • Competitive Salary and Benefits: Including founding member stock options., • Healthcare: Comprehensive medical, dental, and vision insurance plans for you and your family., • Flexible Work Environment: Remote or hybrid options are available., • Growth Opportunity: Be part of an innovative Legal AI startup experiencing rapid growth and shape the future of AI in the legal industry., • Professional Development: Work alongside a talented team and gain exposure to multiple domains including Marketing, Product Management, and AI technologies. Why Join Anytime AI? If you're passionate about business development in the AI and legal tech space and eager to make a significant impact in a high-growth startup, we want to hear from you! Join us in transforming the way lawyers work with AI-driven solutions. Anytime AI is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position]. Job Profile At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Management Group Manager within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia PA, Wilmington DE, Washington DC, Tysons Corner VA, Chicago IL or New York, NY . The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion. PNC is seeking to transform its Retail Lending business, and as a Product Manager, Group Manager, you will serve as a senior leader in this journey. You will lead a team of 8-10 product managers in the discovery and delivery of customer and employee experiences across our Consumer and SMB Card portfolio. You will own digital, branch and call center experiences that deepen customer engagement, including Credit Card Spend and Lend Management, Offers and Rewards, new product development and more. We are seeking candidates who are passionate about customer experiences, driving innovation through technology, product strategy and have a track record of delivering results. This role requires the candidate to be highly structured, forward thinking, a problem solver and storyteller, and extremely communicative. Key responsibilities: • Partner with cross functional stakeholders (Business, Legal, Risk, Compliance, Tech, Design, etc.) to define Customer Engagement target state strategy, customer and employee experiences, and actionable roadmap, • Develop, communicate and socialize the Customer Engagement roadmap with partners and Senior Leadership; maintain a prioritized, data-driven backlog, • Build, develop and champion a growing team of product managers, ensuring proper implementation of agile ceremonies and practices across the product development lifecycle, • Leverage market insights, competitive intel and data to identify customer needs and opportunity; Partner with Business Stakeholders to develop and implement OKRs, utilize data and analytics to measure progress, • Work closely with technology to understand and influence end to end architecture, data flows and technology solutions to enable Product Vision; understand current vs. target state architecture and co-develop multi-year modernization strategy, • Work across PNC Enterprise to identify and implement capabilities and best practices that can be leveraged by Retail Lending PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. • Defines complex, cross-functional digital strategies across business segments to optimize digital experience, leveraging design thinking and other best practices by leading Digital teams., • Defines the strategy related to digital experiences for applicable business segments or product groups. May Participate in the marketplace to influence digital experience trends., • Leads digital teams. Sponsors potential digital experience projects for feasibility and value. Presents initiatives and policy changes to gain executive buy-in. Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals., • Serves as senior point of escalation and ensures successful outcomes from key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders (including key vendors) throughout the experience lifecycle. As part of the first line of defense, supports determination of risk appetite and limits. Owns business response to audit and regulatory finding. May participate in client facing activities., • Structures, allocates resources and manages Digital teams. Motivates and develops the performance of the product development management team and key contributors. Development planning. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions., • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking., • Live the Values - Role models our values with transparency and courage., • Enable Change - Takes action to drive change and innovation that will transform our business., • Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making., • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing Business Acumen, Competitive Environment, Design Thinking, Effective Communications, Innovation, Knowledge Of Product Line, Solutions Development Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Bachelors No Required Certification(s) No Required License(s) Base Salary: $100,000.00 – $261,300.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Generally, this opening is expected to be posted for two business days from 11/17/2025, although it may be longer with business discretion. PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit ___. If an accommodation is required to participate in the application process, please contact us via email at ___. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. Refer to the ___ to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

About the Company: Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness. About the Role: The Licensed Clinician works within an organizational structure to provide high quality behavioral health care to our clients. Octave Clinicians will join a diverse clinical team in providing therapy in a collaborative, client-centered, evolving environment. Octave Clinicians demonstrate strong clinical service thinking, informed by evidence-informed therapies. It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. This role requires in-office availability five days a week at our Flatiron District office. Our salaried Clinician role provides client-facing hour standards, schedule flexibility, and benefits. Octave full-time status: Standard weekly work schedule of 40 hours which includes client sessions, clinical documentation, care coordination, consultation, team/manager meetings and also contribution to company initiatives such as Quality Assurance (QA). The schedule will be as follows: • Monday: 11:00 a.m. - 7:00 p.m., • Tuesday: 11:00 a.m. - 7:00 p.m., • Wednesday: 11:00 a.m. - 7:00 p.m., • Thursday: 10:00 a.m. - 6:00 p.m., • Friday: 9:00 a.m. - 5:00 p.m. You will make an impact because you are: • Conduct Assessments: Perform comprehensive assessments to understand clients' psychological and emotional needs, including gathering information about their background, medical history, and presenting issues., • Develop Treatment Plans: Create individualized treatment plans with measurable goals that align with clients' needs and therapeutic objectives., • Provide Therapy: Deliver evidence-based therapy interventions. Engage clients in a therapeutic process that fosters self-awareness, resilience, and positive change., • Monitor Progress: Track client progress using standardized measures such as the PHQ9 and GAD7,and adjust treatment plans as needed to meet evolving needs and goals, providing feedback and encouragement., • Crisis Intervention: Respond to clients in crisis, using de-escalation techniques and assessing safety risks, with follow-up action as necessary., • Collaborate with Multidisciplinary Teams: Work closely with other healthcare professionals, such as psychiatrists, social workers, case managers, and primary care providers, to provide comprehensive care and coordinate treatment., • Document Sessions: Maintain detailed, accurate, and confidential records of client interactions, treatment plans, and progress notes in accordance with organizational policies and professional standards., • Stay Informed on Best Practices: Keep up-to-date on current research, treatment methods, and clinical best practices to ensure high-quality care., • Participate in Supervision and Training: Attend regular supervision sessions, staff meetings, and professional development opportunities to enhance skills and remain compliant with licensing requirements., • Assignment Participation: Complete weekly administrative tasks including attendance of team/manager meetings, contribution to company initiatives such as Quality Assurance (QA) note review, and special projects as assigned. You are a good fit if you are: • Passionate about improving mental healthcare outcomes and expanding access to behavioral health services., • Strong foundation in and commitment to evidence-based practices, with a focus on case conceptualization as a key element of quality therapy., • Open to treating clients from diverse cultural backgrounds and varying presentations, with an emphasis on culturally responsive and competent care., • Flexible and adaptable in approach, with a commitment to continual learning and professional growth., • Effective communicator, able to work collaboratively with colleagues and stakeholders, and thrive in a culture of feedback and transparency., • Authentic, humanistic, and relationship-driven, focusing on holistic care for individuals beyond their symptoms., • Demonstrates resilience, adaptability to change, and effective self-care in a professional setting., • Proven ability to provide exceptional customer service to external stakeholders, including psychiatrists and primary care physicians Education & Experience: • Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling., • Must be registered with the New York State Education Department Office of the Professions as an LMFT, LCSW, LMHC, or LPCC., • Clinicians are required to maintain appropriate licensure through the New York Board of Behavioral Science., • At least 1 year of related post-license clinical experience required., • PsyD, PhD, LMFT, LPCC, LMHC, or LCSW, • Current License in New York., • Located in New York City, New York., • Certain payor relationships may exclude you from employment. Workspace Requirements • Maintain a private, secure workspace that ensures client confidentiality and complies with HIPAA regulations; preventing unauthorized access to client information, and keeping physical and digital records secure., • Ensure a clean, professional, and non-distracting background for video sessions to maintain a professional image and uphold client trust. Octave's Company Values: The below values drive our day-to-day operations. • We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves., • People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen., • No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better., • Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger., • Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow., • Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them., • There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level. Physical Requirements: • Must be able and willing to work from our Flatiron District office five (5) days per week., • Prolonged periods sitting at a desk and working on a computer., • Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet., • Must be able to observe and communicate information on company provided laptop., • Move up to 10 pounds on occasion., • Must be eligible to work in the United States without sponsorship now or in the future. Compensation: Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings. Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request. Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information. Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. The salary range is $81,375 - $105,000. Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Application Instructions: Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.

Inside Sales Representative Staten Island, NY 10304 • Pay Rate: $35-45/hr. base SUMMARY: • The Inside Sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, to create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction CORE COMPETENCIES INCLUDE: Sales Ability/Persuasiveness • Confident and passionate about selling. Always closing and asking for the sale, • Actively upsells customers on complimentary products beyond the original order, • Sells and promotes the items and products that we stock – provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands, • Understands and articulates how the company differentiates from our direct and indirect competition, through the organization's value proposition within customer business situation, • Promotes current programs and sales plans set forth by Sales Manager, • Clearly communicates product feature and functions verbally, • Solves customer needs by recommending products or services that contribute to their level of satisfaction, • Educates customers on how the organization differentiates from its competitors, • Follows-through on commitments (communication, bids, existing sales orders, etc.) made to customers, • Learns and demonstrates understanding of basic business analytic skills and their application to customers' businesses (e.g., builder, contractor, plumber, engineer, architect, etc.), • Prioritizes customers, product promotion, activity management, campaign deployment and training with a positive attitude, • Analyzes customer's current and future needs to quickly determine if they can be helped over the phone or if they need to be passed to the next level of customer service / sales, • Adds value to customer and internal interactions by understanding the true needs of the customer and their business model, • Uses company-provided systems for improved planning, history collection, and to adopt new company behaviors, • Organizes work time to maximize efficiency with a defined time management process, • Drives the account planning process to define and track progress toward revenue, mix, and profit objectives, • Understands the customer's business including metrics, definitions of success, hierarchy, decision-making, etc., • Establishes "trusted advisor” status to become a business resource for customers in the relationship selling process, • Meets and greets customers at the point of sale with service, respect, and knowledge, • Recognizes different customer types within the supply chain and adjusts approach with each for optimal results, • Learns and demonstrates effective time management practices involving planning and scheduling daily, monthly, and annual activities and priorities, • Learns and uses organizational resources and escalation processes for issue resolution, • Respects and appropriately uses the internal chain of command, • Establishes team relationships (e.g. Manager/Branch peers/Corporate network) for improved job effectiveness, • Expands immediate problem-resolution network to include ancillary network contacts and uses internal resources (internet, industry marketing, customer service, supply chain, etc.) to get things done, • Demonstrates comprehensive company product knowledge - and can articulate competitive advantage, • Understands their role as it relates to showroom staff & outside sales and effectively coordinates information with those roles on projects and quotes, • Know your branch, department, and individual budget goals, • Operates effectively within vertical and horizontal teams, • Demonstrates effective delegation and limited-scope management of others on direct tasks, • Assumes responsibility for team outcomes (Success and/or failure), • Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices, • Exhibits positive outlook, camaraderie, and passion for the job, business, customers, and team, • Establishes S.M.A.R.T. goals in line with company goals and values. Implements action plans with timelines with deliverables and measure results, • Understands how products work together and proactively offers them to the customer when they call in their orders, • Analyzes customer's needs quickly to determine if they need to be passed to a technical expert, • Learns and demonstrates competence in features and functionality of all product lines as well as their application in consumer environments, • Expands product knowledge base in their primary sales industries and into other sales industry through professional training (BlueVolt, ASA, Vendor trainings), • Adds value to customer and internal interactions by understanding the market, customers, suppliers, and competitors, • Understands the nuances of competitor product offerings as well as their target audience and strategies on how they reach that audience, • Provides market specific product needs and price points, • Conveys accurate messages, ideas, and decisions through clear verbal and written communication, • Maintains professional appearance according to company's employee handbook, • Attends and participates in all meetings and events to add to team success, • Demonstrates proficiency with related computer systems and applications (e.g. Microsoft Outlook, Word, Excel, PowerPoint, email, etc.), • Leads branch and corporate initiatives and mentoring activities, • Balances the role of strong customer advocate with the role of good company steward with resources and time, • Follows procedures - Accurately and carefully follows established procedures for completing work tasks, • Ensures high-quality output – Oversees personal and team job processes, tasks, and work products to ensure freedom from errors, omissions, or defects Compliance with the rules and policies detailed in your Employee Handbook is essential. POSITION ESSENTIALS: Education: • Minimum 2 years in similar position preferred, • Minimum 1 year in progressive position (2 years preferred), • Product/applications experience required, • Wholesale distribution experience preferred We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00222

ROLE OVERVIEW This role serves as the primary e-commerce spokesperson for the region, supporting local teams across two areas: day-to-day operational issues and the deployment of regional projects. The position ensures local adoption of global initiatives, communicates key updates, and relays local needs to global teams to support accurate prioritization of issues and projects. MAIN OBJECTIVES • Act as the key regional point of contact for e-commerce operations and project deployment., • Cascade global information to local users and ensure alignment and adoption. Market Analysis & Performance • Identify and escalate local needs through regular benchmarking and deep analysis of regional KPIs., • Provide ongoing competitive and market intelligence to global stakeholders., • Lead end-to-end management of regional projects: defining requirements, building business cases, writing specifications, supporting grooming sessions, UAT, dry runs, Go/No-Go, and launch., • Represent regional needs throughout global project lifecycles., • Surface local requirements and follow each phase of deployment., • Support implementation of omnichannel services across stores (e.g., pickup, ship from store, returns); lead dry runs and confirm readiness., • Collect feedback from users, identify major run issues, escalate them, and participate in taskforces with technical teams when needed., • Track global issues and provide extended support during non-standard hours if required., • Communicate regularly with local teams on roadmaps, events, and issue resolutions (e.g., monthly community sessions)., • Organize local e-commerce events to drive engagement and gather feedback., • Minimum 5+ years’ experience in e-commerce or project management., • Strong understanding of North American and Latin American markets. Technical Skills Experience with: • OMS platforms (Manhattan ideal), • PIM/DAM, • CMS tools (e.g., SFCC, Algolia, Contentful, Buster), • BI tools (Tableau, Power BI), • Strong analytical skills, cross-team coordination, and adaptability., • Business acumen with the ability to build strong business cases and market assessments., • Excellent communication and storytelling skills, able to translate technical information for non-technical audiences., • Problem-solving mindset with the ability to propose solutions or strategic requests., • Strong collaboration across tech, product, logistics, finance, customer service, and brand teams., • Functional reporting to global e-commerce leadership., • Dotted-line reporting to regional leadership., • Close partnership with IT operations, product teams, roadmap teams, and all regional and local business stakeholders (customer service, operations, finance, etc.).

OPERATIONAL RISK BUSINESS OVERSIGHT MANAGER I - Technology WHAT IS THE OPPORTUNITY?Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events.The Operational Risk Business Oversight (ORBO) team is responsible for providing advisory and oversight, with a particular focus on strengthening operational risk management efforts in the first line of defense (1LOD) to support decision-making, primarily covering CNB Technology and Innovation. The ORBO Manager 1 is responsible for challenging the quality, sufficiency, and completeness of 1LOD operational risk management practices against ORM Framework requirements for assigned coverage areas and communicating outcomes through escalation and reporting to management as necessary. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience. WHAT WILL YOU DO? • Review and challenge operational risk practices against CNB operational risk framework and policies, including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution., • Review and challenge of controls implemented. This includes providing feedback to risk and control owners and control assessment teams related to the following control management activities: control identification to match appropriate controls with identified risk exposures to lower the residual risk level; completeness and robustness of control documentation; reasonableness of control assessment approach and sample selection; consistency of design effectiveness and operating effectiveness conclusions with supporting evidence; and appropriateness of documented issues and action plans to remediate identified control failure., • Review and challenge remediation initiatives to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing challenge throughout the Issue Management Lifecycle, which may include issue data details; root cause analysis; action plan; material issue changes; management's completion of the required and/or committed corrective actions with supporting evidence; and sustainability., • Understand material existing and emerging risks which align with assigned business or corporate unit(s) to ensure operation within risk appetite and fair representation of the operational risk profile, • Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements, • Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans, • Review and challenge self-identified issues and escalation in assigned coverage areas, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy, • Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams, • Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders, • Ensure work is produced and documented in alignment with quality and content requirements, • Provides clear and transparent updates on status of assignments., • Exercises independent judgment in identifying and assessing risk, • Prepares, reviews, and presents review and challenge results to ORM Leadership, including outlining the risk of deficiencies, • Ensures observations and findings are documented and escalated to appropriate leadership, • Exercises effective communication and promotes positive client relations with business line colleagues and management, • Maintains authoritative knowledge and understanding of laws and regulations, regulatory guidance, policy, and procedures for operational functions covered, • Maintain familiarity with, and technical expertise with assigned business unit(s) organizational structure, personnel, activities and products, new product development, financial performance, and risk and problem areas, • Act as an internal advisor to business and corporate units regarding the ORM framework, tools, policies, procedures, and reporting metrics., • Provides 2LOD audit and regulatory exam support, • Executes additional departmental initiatives and other duties as assigned WHAT DO YOU NEED TO SUCCEED?Required Qualifications* • Bachelor's Degree or equivalent, • Minimum 7 years of experience in the financial services industry, • Minimum 5 years of experience in risk management, technology risk management, compliance, or IT audit, • Minimum 3 years of IT control assurance experienceAdditional Qualifications, • Bachelor's degree or higher preferably in computer science (with a concentration in info/cyber security), management information technology, accounting, auditing, and other professional qualifications such as CISA, CPA, CIA, etc., • Strong business knowledge of financial services, • Understanding of Risk Management/Operational Risk Management and Technology Risk Management, • Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution, • Strong knowledge of issue management practices with proven experience in issue resolution, • Ability to handle complexity and ambiguity, • Ability to deal effectively with conflict, • Well-developed influencing, analytical and problem-solving skills, • Must be able to convey complex concepts in a clear and concise manner, • Ability to work independently with effective time and project management, • Strong interpersonal/teamwork skills, • Strong communication (verbal and written), negotiation, and presentation skills required, • Demonstrated ability to think critically and facilitate change through collaborative effort, • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date, • Generous 401(k) company matching contribution, • Career Development through Tuition Reimbursement and other internal upskilling and training resources, • Valued Time Away benefits including vacation, sick and volunteer time, • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs, • Career Mobility support from a dedicated recruitment team It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Manager, Construction & Facilities About AFLALO AFLALO is a modern luxury house defined by elegance, craftsmanship, and bold femininity. With our Soho studio, upcoming flagship, new atelier/workshop, and expanding portfolio of offices and residential properties, we are seeking a Manager of Construction & Facilities to support our next phase of growth. This role is hands-on, fast-paced, and ideal for someone who thrives in a founder-led, start-up environment. Role Summary The Manager, Construction & Facilities will oversee day-to-day facilities operations and coordinate construction and renovation projects across AFLALO’s portfolio — including the Soho flagship store, office spaces, workshop/atelier, warehouse, and select private properties. This individual will directly manage vendors, track budgets and schedules, ensure quality standards, and support a seamless, elevated experience across all AFLALO spaces. This role is tactical, execution-driven, and requires someone who enjoys being in the details while coordinating multiple projects simultaneously. Key Responsibilities Construction & Renovations • Support planning and execution of construction and renovation projects (retail, office, workshop, warehouse, private)., • Serve as the owner’s representative with architects, engineers, general contractors, and consultants., • Coordinate permitting, inspections, and regulatory requirements., • Maintain project schedules, budgets, punchlists, and documentation., • Oversee daily facilities operations across all properties., • Manage service providers (cleaning, HVAC, electrical, plumbing, security, waste, etc.)., • Maintain preventative maintenance programs., • Conduct regular property walkthroughs and track repairs and improvements., • Manage work orders, emergencies, and escalation paths., • Source, negotiate, and manage contractors and service providers., • Maintain vendor performance, SLAs, and quality expectations., • Partner with Operations, Retail, Production, and Leadership teams to align construction and facilities with business needs., • Coordinate logistics around openings, installations, moves, and maintenance activities., • Ensure all AFLALO environments reflect the brand’s aesthetic and operational standards. Qualifications • 5–8+ years of experience in construction project management, facilities management, or owner’s representative roles., • Experience with retail, commercial, workshop/industrial, or high-end residential projects., • Strong vendor and contractor management skills., • Knowledge of NYC permitting, inspections, and building operations is strongly preferred., • Hands-on, solutions-oriented, highly organized, and detail-driven., • Professional, discreet, and comfortable in evolving, start-up environments., • Proficient with project management and collaboration tools (Procore, Asana, Monday, MS Project, or similar). Why Join AFLALO This is a unique opportunity to help build and maintain the physical foundation of a fast-growing luxury brand. You will contribute to flagship retail, offices, ateliers, and private properties and play a key hands-on role in shaping AFLALO’s next chapter.

Job Description Job Description The Area Route Manager (ARM) is responsible for overseeing a team of Route Sales Representatives and Route Sales Associates, in an assigned market. Primary responsibilities focus on route execution by delivering revenue growth through penetration of existing customer accounts, customer retention, and execution of pricing actions. Responsibilities • Develops and executes a business plan to drive sales growth within the assigned market., • The ARM is responsible for managing costs to plan and growing operating income for the branch., • Day to day leadership of the route sales team to ensure that the Farmer Brothers route management process is executed, and customers receive optimal levels of service., • Maintains direct relationships with key accounts within the assigned market., • Develop a focused plan for top customers in the assigned market, customer penetration action plan and aligned appointment schedule., • Present Farmer Brothers new product portfolios to gain business opportunities, develop price changes, and provide customer incentives., • Ensure execution of marketing calendar activity including sharing of new product launches and seasonal promotions with the route sales team., • Drives customer retention by leading their team to provide consistent service and quick resolution to our customers concerns., • Coach Route Sales Representatives (RSR) through a minimum of 2 route-rides per week; focused on sales penetration, up-selling customers and closing product distribution voids. Provide verbal and written feedback (via the Coaching Day form) to the RSR., • Facilitate team meetings to discuss key activities with the RSRs, review selling objectives, progress vs. plan and other Route KPIs., • Maintain and implement delivery schedule for each route to ensure customers inventory and “no-sales” are minimized., • Execute daily check-ins with the RSRs to ensure all planned stops were delivered, discuss any customer issues, and provide updates on priorities., • Provide escalation to resolve customer’s issues quickly and drive customer satisfaction., • Adhere and govern compliance with company policies (e.g., Safety, Food Safety) and ensure required administrative duties (e.g., DOT compliance) are carried out in a timely manner., • Willing to travel up to 25%. Job Qualifications Education & Experience • Bachelor’s degree preferred, High School graduate or GED required., • 6+ years of experience in Food & Beverage Sales, Consumer Product Sales, Coffee/Team, or related customer service business-to-business field., • Previous supervisory experience and/or demonstrated leadership skills., • Must be able to complete a successful DOT physical, possess a valid driver’s license and clean driving record., • Must be knowledgeable about and understand current Department of Transportation regulations., • Must possess strong PC skills including Microsoft Office Suite (Excel, Word)., • Ability to lift and carry products weighing up to 50 lbs. Personal & Professional Skillsets • Proficient in assessing customer needs., • Well-developed interpersonal, communication and leadership skills., • Uses sound business judgment., • Strives for continuous improvement., • Generates original, creative ideas to improve processes. At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications. To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors. If applicable, your specific salary will be discussed during the hiring process based on your work location. • In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off., • The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role We are seeking an experienced and compassionate Crisis Supervisor to join our growing Crisis Management team at Charlie Health. This role will oversee a team of Crisis Managers and ensure the efficient, high-quality delivery of crisis intervention services to our clients. The Crisis Supervisor will serve as a frontline leader, providing guidance, support, and training to the Crisis Management team, while ensuring that performance standards are met. This role will also collaborate closely with the Crisis Care Delivery Manager and other department leads to maintain an effective crisis response structure. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Provide day-to-day supervision of the Crisis Management team, ensuring efficient distribution of crisis requests and workload balance., • Active clinical licensure (LCSW, LPC, LMFT, or equivalent) preferred., • Master's degree in a mental health field required., • 2+ years of experience in a supervisory or leadership role within crisis management or behavioral health settings., • Strong knowledge of crisis management protocols and best practices, including crisis de-escalation techniques and risk assessments., • Excellent communication, leadership, and interpersonal skills with the ability to provide effective feedback and coaching., • Ability to manage performance using data-driven strategies and resolve conflicts in a supportive, solution-focused manner., • Ability to work flexible hours to meet the needs of the team, clients, and programming., • Work authorized in the United States and native or bilingual English proficiency, • Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis., • Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. The total target compensation for this role will be between $75,000 and $93,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description Title: Operations Manager Location: New York City metropolitan area Pay Range: $32.41 - $32.96 per hour (est. $59,000 - $60,000 per annum) FLSA Classification: Full-time (35 hours per week), Non-Exempt Role Summary The Operations Manager oversees the daily operations of their Transitional Housing Program, ensuring a safe, supportive, and well-managed environment for clients and staff. This role is responsible for supervising facility operations, coordinating program services, and ensuring compliance with operational standards imposed by the organization and/or authorized government bodies. Primary Job Responsibilities/Duties The primary job duties and responsibilities of the Operations Manager shall include, but not necessarily be limited to the following: • Manage day-to-day program operations, facilities management, and client support systems., • Supervise the Program’s Residential Aides, Shift Supervisors, and other Operations staff (if any) to ensure their timely and appropriate service delivery to clients., • Provide other Operations staff with ongoing coaching, training, and performance evaluations to promote professional growth and accountability., • Provide employees and clients with guidance concerning relevant policies and procedures, including but not limited to conflict resolution and de-escalation techniques, to promote safety and compliance., • Participate in the development of operational goals, objectives, and procedures for the Program, making recommendations for changes to existing standards and procedures., • Serve as the Program’s main advocate and daily representative in communications with third parties concerned with or hired to provide maintenance, security, and/or cleaning or housekeeping services., • Work closely with the Program’s Director of Operations/Security to ensure compliance with applicable health, fire safety, and emergency preparedness standards, as well as any contractual obligations related to the Program., • Work closely with the Program’s Director of Operations/Security to ensure compliance with local, state, and federal rules and regulations, including those promulgated by the City of New York’s Department of Homeless Services (“DHS”) and other authorized regulators and government bodies., • Conduct regular audits of program documentation, case notes, and operational reports to maintain program integrity., • Respond to and manage crises, incidents, or emergencies in coordination with other NAICA leadership and staff., • Establishing and implementing team schedules and work tasks for the team., • Prepare and submit operational reports, incident logs, occupancy reports, and other documentation as required., • Foster a positive and collaborative work culture that prioritizes client well-being and staff safety., • Maintain ongoing communication with all Operations department supervisors/directors concerning any issues., • Report directly to the Program’s Director of Operations/Security, and indirectly to its Site Director, about all activities, needs/concerns and incidents within the facility., • Support the implementation and monitoring of Standard Operating Procedures (SOPs) across the program. Physical Requirements • Ability to sit at a desk, work on a computer, and perform repetitive tasks for prolonged periods of time., • Ability to regularly engage in physical activity including bending over, lifting, reaching, grasping, standing, and walking., • Must be able to grasp, pull, lift and carry up to 25 pounds., • Must be able to travel to multiple NYC sites as needed. Work Environment / Schedule Requirements • Office setting with regular exposure to computer screens and moderate noise levels., • May be required to work evenings or nights, weekends (Saturdays and/or Sundays), and holidays when Program needs require., • This position follows a regular weekly schedule. However, the Program operates twenty-four (24) hours per day and three hundred sixty-five (365) days per year, so variable or additional hours may occasionally be necessary to effectively fulfill the responsibilities of the position, based on organizational needs, deadlines, or events., • Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Qualifications • High school diploma or GED, plus one (1) or more years of experience in facilities management (preferably for a residential facility) or, in the alternative, an Associate degree in facilities, management or a related field, • Experience working for NAICA and a track record of above-average performance reviews (preferred), • Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (F-80), • Strong knowledge of DHS or similar regulatory frameworks, • Excellent organizational, communication, and problem-solving abilities, • Proficiency in MS Office Suite, • Proficiency in CARES (preferred), • Proven leadership, conflict resolution, and team management skills, • Ability to implement and ensure compliance with policies and procedures, • Strong analytical, organizational, problem-solving skills, and effective management skills, • Must be able to read, speak, write, and understand English for administrative purposes, • Must pass drug screening to be appointed, • This position may be subject to a series of screenings before and after appointment Equal Employment Opportunity NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject “Reasonable Accommodation Request.” Competitive Benefits Package • Comprehensive Health, Dental and Vision Benefits for full-time employees, • 403(b) Retirement Savings Plans, • Loan Forgiveness Programs for eligible employees, • Paid Holidays and Vacation, • Paid Time-off, • Vol Life Insurance and AD&D, • Term Life and AD&D insurance, • Long Term Disability, • Employee Assistance Program support (EAP), • Commuter Benefits Program, • Aflac: Short-Term Disability, CA, Accident and Hospital, • Employee Discount Program False Statements Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment. At-Will Employment Disclaimer While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.

Job DescriptionSalary: $100,000-$120,000 DOE The Estimator is responsible for managing the estimating process from beginning to end and producing comprehensive bid estimates for commercial construction projects. In this role, you will demonstrate your construction cost estimating techniques and knowledge in quantity takeoffs, as you complete the entire bid from the beginning to the completion of the tender. Key Responsibilities: • Cost Estimation: Produce precise estimates of material and labor costs for the HVAC control elements of projects., • Tender Documentation: Prepare and send out accurate control estimates and levelling documentation., • Customer Quotations: Create and deliver estimates/quotations to potential customers, ensuring alignment with both customer needs and business requirements., • Collaboration: Work closely with Branch Manager and Project Managers during the estimating/tender process to build strong working relationships., • Estimating Software: Utilize estimating software such as Accubid and online bid portals for final submissions., • Bid Evaluation: Evaluate bid opportunities, liaise with potential clients, and work within project deadlines to produce accurate electrical estimates., • Project Plans: Review and understand all project plans, requirements, and specifications., • Review and Recommendations: Review quotes and estimates with Branch Manager and Pre-Construction Manager, preparing recommendations for resolving project risks., • Market Factors: Identify and report on escalation factors in the marketplace affecting materials and labor rates., • Bid Analysis: Actively compare and analyze competitive subcontract and supplier bids after submittal., • Estimate Justification: Substantiate all aspects of final estimates to ensure accuracy and reliability. Qualifications: • Proficiency with estimating software, such as Accubid, and experience with online bid portals required., • Relevant certifications (e.g., CQE) are a plus., • Proven experience in estimating, particularly for HVAC components of projects., • Understanding of the schematic wiring diagram., • Strong analytical skills with the ability to evaluate and negotiate costs effectively., • Excellent communication and interpersonal skills to build and maintain relationships with stakeholders., • Ability to review and understand complex plans and specifications for projects including integrators, schematics, and documents., • Understand the BMS equipment's nomenclature and installation details., • Detail-oriented with the capability to substantiate and justify all aspects of final estimates. Work Environment: This job is fully in person, in office. Salary: • $100,000 - $120,000 DOE Benefits: • Pension, • For more benefit information, please visit the IBEW Local 3 website. Equal Employment Opportunity BLUESKY CONTROLS, INC., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BLUESKY CONTROLS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. BLUESKY CONTROLS expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of BLUESKY CONTROLS employees to perform their job duties may result in discipline up to and including discharge. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Description Manager of Medical Billing and Payor Reimbursement The Manager of Billing and Payor Reimbursement is responsible for managing the staff, facility billing and accounts receivable, as well as payor and vendor relationships. Critical responsibilities include ensuring accounts are properly billed, receivables are sitting correctly in the patient accounting system, and appropriate, optimal and timely reimbursement is received for all services provided. They are also responsible for leading claims and payor escalation calls and working closely with managed care leadership to provide feedback on payor behavior and escalations. • Oversees the timely completion of essential business office functions including facility billing, insurance collections, accounts receivables management and management of payor relationships, • Ensures accurate and timely reimbursement from payors and monitors outstanding AR. Coordinates and monitors performance of AR vendors, • Provides expertise, establishes priorities and provides direction to supervisors and staff on strategy for handling inventory, • Monitors KPIs and reports on status, variance to goals, issues and trends affecting reimbursement to leadership, • Analyzes data, works escalation files and makes decisions on collectability of inventory to bring accounts to resolution., • Leads claims calls with payors and responsible for maintaining AR trackers for all contracted payors, • Reviews aged and high balance accounts on a regular basis and provides direction and guidance to supervisors and staff on how to resolve difficult accounts, • Interviews job candidates and leads the orientation process for newly hired supervisors and other team members. Responsible for ensuring appropriate training and adherence to departmental policies and procedures., • Stays informed on payor contracts, regulatory changes and other items impacting hospital revenue This position is a hybrid role, onsite one day week Required Background: • Bachelor's Degree in a related field, • Minimum of five years of experience in billing, collections and denial processes. preferably in healthcare., • Ability to manage diverse teams including third party vendors. Strong oral and written communication skills., • Epic and facility billing, follow up and denial experience preferred.Company DescriptionWe provide full-service Healthcare Recruitment solutions. We identify, attract, engage, and connect the best possible talent with quality healthcare professionals. We build teams, provide executive recruitment solutions and discover high-performance candidates on behalf of our client partners. Our strength lies in our proven recruitment strategies, leadership in the larger healthcare community (regional and national), and networking.We provide full-service Healthcare Recruitment solutions. We identify, attract, engage, and connect the best possible talent with quality healthcare professionals. We build teams, provide executive recruitment solutions and discover high-performance candidates on behalf of our client partners. Our strength lies in our proven recruitment strategies, leadership in the larger healthcare community (regional and national), and networking.

Job Description The Help Desk Operations Manager is responsible for both leadership and technical tasks. This role will manage the day-to-day operations of the help desk, ensuring that all support requests are handled efficiently and effectively. This includes overseeing the ticketing system, monitoring performance metrics, and implementing improvements to enhance service quality. Additionally, the Help Desk Operations Manager will serve as an escalation point for complex issues and collaborates with other IT teams to integrate new technologies and solutions. Help Desk Operations Manager duties: • Leading and managing the help desk team, • Developing and enforcing help desk policies and procedures, • Monitoring and analyzing help desk performance metrics, • Managing the help desk ticketing system, • Serving as an escalation point for technical issues, • Collaborating with other IT departments, • Maintaining knowledge base and documentation, • Overseeing the help desk budget and resources, • Ensuring compliance with IT security policies As a Help Desk Operations Manager, you will: • Education: Bachelor’s degree in Computer Science or a related field., • Experience: 5+ years in a help desk or technical support environment., • Skills:, • Strong leadership and management abilities, • Proficient in troubleshooting hardware, software, and network issues, • Excellent communication and customer service skills, • Experience with help desk ticketing systems (e.g., Jira), • Preferred: ITIL certification

Job Description THE ORGANIZATION The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: • Operating Programs that pilot new ideas and address local challenges;, • Conducting original research to evaluate what works—and what doesn’t; and THE OPPORTUNITY Brooklyn Justice Initiatives (BJI), the largest operating project of the Center, seeks to re-engineer the experience of criminal court in Brooklyn, New York, by providing judges and attorneys meaningful alternatives to bail, fines, and jail sentences. Operating out of Kings County Criminal Court and community-based offices, BJI is a team of social service providers, court-based resource coordinators, mental health practitioners, compliance specialists, and others who seek to improve the quality of justice. Supervised Release offers an alternative to jail by providing pretrial supervision, case management, and voluntary social services to people charged with misdemeanor and felony offenses, and in doing so, uses an arrest as a window of opportunity to change the direction of a participant’s life, avoiding the harmful effects of incarceration. Program participants are monitored to ensure their appearance at court dates and mandatory programming, and receive referrals to services like job training, drug treatment, and mental health counseling. BJI seeks Night Clinical Intake Specialists for the borough’s Supervised Release Program (SRP). Reporting to the Night Clinical Intake Coordinator, Clinical Intake Specialists will leverage social work or mental health training and direct practice experience to facilitate participants’ successful transition into SRP. Clinical Intake Specialists will conduct a comprehensive needs assessment; connect participants with an appropriate case manager, focusing on participant needs and individual case manager skills and strengths; generate mandatory programming recommendations, and refer candidates to services with community-based service providers. Additionally, this position will provide de-escalation and emergency intervention within the courthouse, as needed. Night Clinical Intake Specialists are responsible for effective cross-team communication and collaboration to prioritize comprehensive and aligned service delivery; proactively identifying successes, challenges, and opportunities to strengthen programming; create opportunities for meaningful collaboration, and maximize the use of internal and external resources and expertise. Responsibilities include but are not limited to: • Complete intake and comprehensive assessment for all participants mandated to SRP in Brooklyn;, • Assess for needs presented through participants’ use of direct communication, tone and tenor, the content of self-disclosure, body language, and paraverbal communication;, • Treat all participants with dignity and respect;, • Provide voluntary service referrals as indicated by participant needs and goals;, • Work with the Clinical Intake Coordinator to generate and submit mandatory programming recommendations to court;, • Work with the Clinical Intake Coordinator to effectively orchestrate case assignments;, • Work closely with the case management team to ensure participants are effectively transitioned from intake to case management teams;, • Schedule participants’ first check-in and communicate about new case assignments with the Clinical Intake Manager and the case manager receiving the participant and their direct supervisor;, • Monitor participants’ compliance with supervision requirements;, • Conduct outreach to participants, their collateral contacts, and defense attorneys to maximize compliance with supervision requirements;, • Maintain accurate and timely data entry and case documentation aligned with the program model, court reporting obligations, and best practices;, • Submit accurate and timely reports to court within designated time frames, including compliance, noncompliance, re-arrest, and mandatory programming court notifications;, • Provide de-escalation in response to incidents occurring in courthouse and intake;, • Maintain professional and positive relationships with court staff, judges, and attorneys;, • Responsible for consistent and effective cross-team communication and collaboration to proactively identify successes, challenges, and opportunities to strengthen programming, create opportunities for meaningful collaboration, and maximize internal and external resources and expertise;, • Participate in individual, group supervision, and regular staff trainings to develop program expertise and related skill sets;, • Participate in all-staff and departmental meetings to build team cohesion, communication, and morale;, • Attend project events, community events, and meetings after hours, as needed; and, • A Master's degree in a mental health field or Social Work and 2 years direct practice (e.g. therapeutic or case management) experience required; license is strongly preferred;, • Ability to work nights and weekends required;, • Experience in pretrial, court-based, or criminal legal system strongly preferred;, • Must be detail-oriented with strong organizational and time management skills;, • Experience working within a specialized branch of service provision like substance use treatment, mental health services, co-occurring disorders, or adolescent development preferred;, • Therapeutic intervention training and experience preferred, including but not limited to crisis intervention or de-escalation management;, • Experience using trauma-informed and strength-based approaches strongly preferred;, • Comprehensive knowledge and experience with local social service providers preferred;, • Must be able to work effectively independently and as part of a highly interdependent, multi-disciplinary team within a fast-paced and dynamic work environment;, • Professional demeanor and ability to work collaboratively and effectively with a variety of program stakeholders, including judges, prosecutors, defense attorneys, court staff, and site partner agencies; and Position Location: Brooklyn, NY. Compensation: The compensation range for this position is $58,500 - $73,500 and is commensurate with experience. Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%. The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included. At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered. In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted. Powered by JazzHR OIibUybeBI

Job Description Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we've developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career. About the role: The IT Support Lead serves as the highest-level individual contributor and subject matter expert (SME) for Garner's IT Service Delivery function, ensuring every employee support interaction is fast, reliable, and compliant. This role owns FreshService administration, architects the Service Desk systems, standards, and workflows, and uses data to drive continual improvement. You will be accountable for operational metrics, process standardization, and the execution of the AI and automation roadmap. The right candidate will be a hands-on IC leader who thrives in fast-paced, high-compliance environments and can deliver operational excellence through data, rigor, and technical expertise. Where you will work: This role will be based in our New York City office. You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday. What you will do: • Serve as the primary Subject Matter Expert (SME) and technical escalation point for day-to-day IT Service Delivery operations, ensuring SLA adherence and an exceptional employee experience, • Administer, optimize, and architect FreshService, including categories, automations, forms, and dashboards aligned to ITIL standards, • Execute the strategic roadmap for AI and advanced automation within the Service Desk, prioritizing initiatives that drive self-service, accurate deflection, and compliance-aware resolution, • Use data and reporting to analyze trends, identify bottlenecks, and inform automation and system design priorities, • Partner with Corporate Engineering to design and implement automation and workflow improvements that increase operational efficiency, • Maintain audit-ready documentation and rigorously enforce secure provisioning/deprovisioning practices consistent with HIPAA, HITRUST, SOC 2, and ISO 27001, • Collaborate cross-functionally with People Ops, Security, and Engineering to design systemic solutions that improve onboarding, access, and lifecycle processes, • Champion the employee experience and promote a culture of transparency, reliability, and service excellence through technical design and process disciplineWhat you will bring to the team:, • 6+ years of hands-on experience in IT Service Delivery or Operations, including deep experience in a Senior/Lead Individual Contributor role focused on systems architecture, • Demonstrated success designing and running a data-driven, ITIL-aligned service desk using FreshService or a comparable ITSM platform, • Strong proficiency with SaaS administration and process automation (Okta, Okta Workflows, FreshService, Google Workspace, Slack, Zoom, Airtable, Retool, etc.), • Experience architecting and managing support operations in high-compliance environments (HIPAA, HITRUST, SOC 2, ISO 27001), • Exceptional ability to analyze metrics, translate data into systems design decisions, and communicate technical strategy clearly, • Proven experience designing and executing AI and automation roadmaps to fundamentally reshape service desk operations and manage capacity, • Exceptional communication and functional leadership skills, with the ability to drive technical alignment across departments without formal authority, • A proactive, hands-on approach and a commitment to collaborative problem-solving, • Proficient in time management and task prioritization to consistently meet service-level agreements and team targets, • Maintains a calm, professional demeanor in high-pressure or ambiguous situations, • Familiar with low-code automation tools (e.g., Okta Workflows, Retool) and confident working within compliance frameworksTechnologies we use: FreshService, Okta, Google Workspace, Zoom, Airtable, Retool, Slack, Trelica, Jamf Pro, Vanta, Zip, Snowflake, Looker, and other SaaS systems supporting automation and compliance Compensation Transparency: The target salary range for this position is $125,000 - $145,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to . Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at .

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Fraud Analyst is responsible for continuously working towards preventing and mitigating losses to ensure the highest level of loss avoidance and reduction. Act independently with great latitude and is a primary liaison for the department with other channels/departments relating to internal needs/assistance. Work with the VP, Financial Crimes & Intelligence and Risk Management Team to improve investigations, analyses and identifying control and procedural issues. Responsibilities: Specific duties include, but are not limited to, the following: • Review and critically analyze alerts and information from various systems pertaining to financial crimes that include, but are not limited to: Bank Fraud, Check Fraud, Counterfeits, Alterations, Forged Endorsement, Forged Maker, Kitting, New Account Fraud, Loan Fraud, Identity Theft, Returned Deposited Items, ACH Fraud, Wire Fraud, ATM Fraud, Unjust Enrichments, Internal Investigations, Inquiry cases and Other Losses for disposition and escalation., • Perform investigative practices to include but not limited to: complying with regulatory requirements, conduct interviews, compile documentation and evidence, and develop initial investigative reports in the case management system for further investigation by the appropriate fraud investigator(s), • Contact members and/or branch personnel regarding fraud claims, • Identify new and emerging fraud trends and patterns and report findings to the Investigations Manager, • Develop, recommend and deploy counter measures and analyze impact for FCI regarding omni-channel fraud, • Proactively seek to improve efficiency, reduce and mitigate losses, • Research, evaluate and identify control deficiencies/violations that contribute to the fraud, and make recommendations to Investigations Manager to enhance controls, • Ensure quality, uniformity and compliance with regulations throughout the MCU footprint and adhere to standard operating procedures for the Financial Crimes & Intelligence, • Work collaboratively with other departments to recommend solutions that impact performance, risk, losses and threats to the organization, • Be a valuable contributor to influence operational best practices within FCI, • Perform other duties as requested and special projects as assigned Requirements: • Bachelor or Associate degree in Criminal Justice, Business, or Accounting, related field or work experience required, • Minimum of 3 years of fraud analysis and investigation experience in the financial industry, • Omni- channel experience to include but not limited to ACH, Wire, Check Fraud, Identity Theft, etc., • Industry recognized certifications, (I.e. - CFE, is a plus but not required), • Basic knowledge and understanding of Federal/State/Local criminal statutes, bank regulatory, and compliance, • Flexible hours as required, • The ability to maintain confidential information, • Proven initiative to be a self-starter and proactive approach, • Professional appearance demeanor, • Must be able to demonstrate a team mentality, • Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail, • Technologically proficient, • Proficiency in Verafin Monitoring/Case Management (preferred) Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer match Flexible paid time off Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job DescriptionSamba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. We are seeking a Director - Customer Success Manager to lead and scale our Enterprise Customer Success function. This is a senior leadership role requiring a proven Customer Success executive who will manage a high-performing team while personally overseeing our largest strategic accounts (multimillion ARR portfolio). You'll drive organizational strategy, build scalable processes, and ensure exceptional outcomes across our most valuable client relationships.Responsibilities • Lead a team of Senior Customer Success Managers – provide formal management, performance coaching, and career development for high-performing CSM professionals., • Build and scale the enterprise CS function – define team structure, hiring strategy, and organizational capabilities to support company growth., • Drive team performance – establish individual and team KPIs, conduct regular 1:1s, performance reviews, and manage talent development initiatives., • Resource allocation and planning – manage team capacity, account assignments, and strategic resource deployment across the enterprise portfolio., • Own enterprise territory strategy – manage a multimillion portfolio across your team, with personal oversight of 3-5 $1M+ strategic accounts., • Executive relationship management – serve as the primary escalation point and strategic advisor for C-level and SVP stakeholders across the enterprise portfolio., • Cross-functional orchestration – lead complex, multi-quarter engagements involving Product, Engineering, Data, Legal, and Sales teams., • Strategic account planning – develop and execute multi-year success plans aligned with client business transformation initiatives., • Define CS strategy and methodology – collaborate with VP of Customer Success to establish enterprise customer success frameworks, playbooks, and best practices., • Process optimization and scaling – design and implement scalable processes for onboarding, adoption, renewal, and expansion across enterprise accounts., • Cross-departmental alignment – partner with Sales, Product, and Marketing leadership to ensure seamless customer experience and revenue optimization., • Data-driven insights – establish reporting frameworks and business intelligence capabilities to drive strategic decision-making., • Drive expansion strategy – identify and execute systematic approaches to account growth, including whitespace analysis and expansion planning., • Renewal excellence – oversee complex, high-stakes renewal negotiations and ensure predictable revenue retention., • Commercial partnership – collaborate closely with Sales leadership on enterprise deals, transitions, and strategic account development., • Team Performance: Drive team to achieve >120% collective NDR across managed enterprise portfolio., • Team Development: Achieve <10% voluntary turnover and 90%+ promotion readiness scores for direct reports., • Process Excellence: Implement scalable processes that improve team efficiency by 25%+ annually., • Portfolio NDR: Maintain >125% NDR across the $2M+ combined enterprise portfolio., • Strategic Account Growth: Achieve >$500K net expansion annually from personal strategic accounts., • Executive Engagement: Conduct bi-annual strategic business reviews with 100% of $1M+ accounts, including C-level participation., • Renewal Excellence: Maintain >98% gross dollar retention across enterprise portfolio., • Process Improvement: Deliver 2+ major process improvements annually that enhance customer experience and operational efficiency., • Strategic Initiatives: Lead 1-2 company-wide initiatives per year that drive customer-centric transformation.Requirements, • 7+ years in Customer Success roles with minimum 3+ years managing Customer Success teams, preferably in enterprise B2B SaaS environments., • Proven track record building and scaling CS organizations – experience growing teams from 3-5 to 10+ CSMs with demonstrated retention and performance outcomes., • Enterprise account management expertise – personal experience managing $1M+ ARR accounts and leading complex, multi-stakeholder engagements., • People leadership excellence – demonstrated ability to hire, develop, and retain top CS talent with measurable performance improvements., • Executive presence and gravitas – comfortable presenting to and influencing C-level executives and boards on strategic initiatives and business outcomes., • Data analytics and business intelligence expertise – specific emphasis on Data Analytics, Cloud, Collaboration, or Identity solutions with ability to drive technical and business value conversations., • Commercial sophistication – experience with complex contract negotiations, multi-million dollar renewals, and strategic partnership development., • Cross-functional leadership – proven ability to influence and coordinate across Product, Engineering, Sales, and Marketing teams without direct authority., • Deep domain knowledge in DaaS, SaaS, and IaaS business models (TV and Streaming), including data collaboration, identity resolution, and cloud ecosystems., • Scaling expertise – experience managing concurrent portfolios of 10+ enterprise accounts totaling $2M+ in ARR., • Process and systems thinking – demonstrated ability to design and implement scalable customer success operations and methodologies., • Bachelor's degree required; MBA strongly preferred., • Customer Success or Account Management certifications (Gainsight, Totango, or equivalent) preferred., • Prior Director/VP experience in Customer Success, Account Management, or related customer-facing functions., • Industry expertise in adtech/martech, television/media, or data analytics ecosystems., • Technical background with ability to engage in deep technical conversations with engineering and data science teams.

Job Description Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we've developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career. About the role: We are looking for a Revenue Operations Manager to partner with the Sales and Account Management organization to drive our growth strategy, optimize our commercial processes at scale, and support data-driven decision making and analysis. This role reports to the Vice President of Commercial Operations. This position is fully remote. What you will do: • Own, monitor, and evaluate key workflows and processes related to sales, account management, and customer success, • Develop and use strong logical frameworks and first principles thinking to define, understand, and address both individual and thematic issues as they arise, • Manage ad-hoc data analysis to support Garner's revenue strategy, • Serve as the first point of escalation for issues, questions, and exceptions related to revenue teams, • Integrate people, process, and systems strategies to drive Garner's revenue and strategic objectives, • Establish and track key performance metrics to understand and measure the performance of Garner's revenue organization, • Collaborate with our Salesforce Administrator to optimize tools such as Outreach, Salesforce and HubSpot to support our commercial teamsWhat you will bring to the team:, • 3+ years in Management Consulting, Investment Banking, Private Equity OR 5+ years in Revenue Operations, Sales Operations, or related GTM strategy role. Experience at a high-growth startup is a plus., • MBA or STEM-related advanced degree preferred, business or STEM undergraduate degree required, • Strong analytical skills and the ability to synthesize insights from complex data. High levels of proficiency in Excel. Other analytics tools such as Looker, Tableau, etc are a plus, • Experience designing and implementing processes and workflows at scale for large enterprises or high-growth startups, particularly related to GTM, sales, and marketing, • Strong executive presence and communication skills with ability to present effectively to all levels of the organization including senior executives, • Strong business writing skills with willingness to produce detailed documentation for processes and workflows, • A willingness to "roll up your sleeves" and do whatever is necessary to ensure company success

Job DescriptionIT Infrastructure EngineerJob Type: Direct Hire Salary: $75,000-$180,000 annually (commensurate with experience) Location: New York, NY | On-siteJob OverviewMadison Approach Staffing is recruiting for an IT Infrastructure Engineer to join our client, a municipal financial services and payroll administration agency. This is a leadership position overseeing the Mainframe Systems team within the Shared Systems Division. The ideal candidate will manage day-to-day operations, provide strategic direction for IBM mainframe computer systems, and lead the team in maintaining high availability according to service level agreements. This role requires leadership in z/OS administration, performance management, hardware configuration, disaster recovery solutions, and 24/7 availability for critical production support. This is a direct hire opportunity with comprehensive benefits.Key Responsibilities • Team Oversight: Lead and manage the Mainframe Systems team to ensure collaborative work within the enterprise and maintain system availability according to SLA requirements; provide leadership in z/OS administration, performance management, hardware configuration, and implementation of mainframe technologies and disaster recovery solutions, • Daily Operations Management: Oversee daily operations, monitor system performance, and ensure timely escalation of issues; serve as lead for disaster recovery initiatives; research and implement strategic solutions related to mainframe systems, • Performance, Monitoring, and Capacity Planning: Analyze performance and capacity data; perform daily, monthly, and yearly performance and capacity planning for mainframe systems to ensure optimal resource utilization, • Project Planning and Execution: Run projects related to hardware and software upgrades; develop and manage comprehensive project plans; lead and mentor the Mainframe team to complete projects according to timeline for both large and small initiatives, • Software Version Management: Track new releases and maintenance of mainframe software; work with team to ensure all software remains current and properly maintained, • Vendor Management: Build and develop relationships with vendors; act as liaison to software and hardware vendors for capacity planning and strategic initiatives, • New Technologies Evaluation: Stay current with emerging technologies related to mainframe systems; evaluate and implement new technologies aligned with agency needs, • Document Management: Write and manage all documentation and procedures related to mainframe systems; work with Operations team to ensure procedural documents are accurate and current, • Fiscal Planning: Produce comprehensive plans within budget cycles that outline costs over time for hardware and software purchases/upgrades based on end-of-life considerations, business requirements, capacity needs, and consolidation initiatives, • Performance Management: Manage task assignments, performance evaluations, and goal-setting for team members; provide off-hours coverage for scheduled upgrades and participate in troubleshooting critical production incidents with 24/7 availabilityRequired Skills & Experience, • Education: Bachelor's degree from an accredited college in Computer Science, Engineering, or related field AND 4 years of experience in datacenter engineering and operations, cloud engineering and operations, or complex IT infrastructure engineering; OR Bachelor's degree AND 8 years of relevant experience; OR equivalent education and experience, • Leadership: Strong team leadership and people management skills with ability to set goals, manage performance, and coordinate team resources, • Problem-Solving: Self-motivated with ability to find answers independently and experienced in problem determination, analysis, and resolution, • Communication: Excellent verbal and written communication skills; ability to document and explain technical problems clearly to various audiences including other departments, agencies, and technical support staff, • Project Management: Ability to complete team projects by coordinating resources and working across departments; strong time management skills with ability to plan according to schedules and provide status updates, • Interpersonal Skills: Strong interpersonal skills and proven ability to work effectively in team environments, • Availability: Willingness to provide off-hours coverage and 24/7 availability for critical production incidentsPreferred Skills & Experience, • 20+ years of experience working as an infrastructure manager in a large-scale environment, • Experience with mainframe systems technologies, subsystems, and internals (IBM mainframe z/OS operating system, control, structure, logic, and security), • Alternative to Mainframe Experience: Strong experience in AIX/Linux/Unix systems administration and infrastructure management with enterprise storage systems will also be considered, • Experience with disaster recovery planning and implementation, • Background in municipal government, financial services, or large enterprise environments, • Understanding of capacity planning methodologies and tools, • Experience managing technical teams in mission-critical environments, • Ability to quickly learn new technologies and train staff accordinglyWork Schedule & Benefits, • 35 hours per week, day shift, • On-site position in Manhattan, New York, • New York City residency not required, • Comprehensive benefits package including health insurance, pension plan, Deferred Compensation Plan (457, 401K, and Roth IRA options), pre-tax commuter benefits, flexible spending accounts, prescription drug coverage, dental benefits, vision care, and more Only candidates selected for interview will be contacted. No 3rd party recruiters, no B2B or C2C accepted. Madison Approach Staffing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We strongly encourage applications from qualified women and minorities.Note: Our client does not sponsor individuals for H1B or Canadian work visas. Candidates must be authorized to work in the US (citizens, Green Card holders, or individuals with Work Authorization visas).

Job Description Job Title: Family & Community Engagement (FACE) Manager Department: Program Operations / Family Services Reports To: Executive Director FLSA Status: Exempt/Non-Union Work Location: Center-based with travel to all BKS sites Schedule: Full-time (40 hours/week) Position Summary The Family & Community Engagement (FACE) Manager leads BKS’s family partnership, engagement, community collaboration efforts, and student recruitment operations across all center sites. This position ensures alignment with/DECE requirements, Article 47, the Head Start PFCE Framework, and BKS’s mission to support whole-child and whole-family development. The FACE Manager supports centers with student recruitment, enrollment, and family engagement. This role strengthens community networks, ensures quality and compliance in family documentation, and promotes a welcoming, culturally responsive environment for all families. Key Responsibilities Student Enrollment * Provide support/coaching to all Family Workers and Family Parent Engagement Worker. * Build and maintain relationships with local community organizations, health clinics, shelters, libraries, and family-serving agencies to support steady student referrals. * Coordinate and attend community events, fairs, and outreach opportunities to promote organization’s visibility and engage prospective families. * Support centers with community canvassing and leading informational sessions, tours, and open houses for prospective families. * Monitor enrollment trends, and provide weekly updates to leadership on progress toward targets. * Collaborate with center staff and Family Workers to identify classrooms/sites with enrollment gaps and execute targeted outreach strategies. * Oversee digital recruitment strategies, including website updates, social media outreach, and marketing campaigns in collaboration with Communications. * Maintain updated recruitment materials (flyers, brochures, digital assets) and ensure brand consistency across all outreach efforts. * Facilitate staff training on best practices for recruitment, family engagement, and effective communication with prospective families. * Oversee data entry and record-keeping in enrollment systems to ensure compliance with Head Start, Pre-K, or other funder requirements. Family Engagement * Provide support to Family Workers and Family Engagement staff. * Ensure compliance with NYCPS DECE family engagement mandates, including timelines for Family Partnership Agreements (FPA), conferences, communication, and documentation. * Support centers in developing strong family relationships and maintaining a welcoming, inclusive environment. Family Partnership & Support * Oversee the Family Partnership Agreement (FPA) process, ensuring timely completion and meaningful family goals. * Monitor follow-ups to ensure families receive targeted support in areas such as housing, food access, employment, health services, and crisis response. * Plan and implement parent workshops, conferences, and family involvement activities. Community Engagement & Partnerships * Build and maintain relationships with local organizations, food distribution partners, health and mental health providers, adult education programs, and city agencies. * Coordinate community resource events and ensure centers are connected to supportive neighborhood networks. * Maintain a current directory of community partners and referrals. Compliance, Data & Documentation * Ensure 100% compliance with all required family engagement and student enrollment documentation and annual reports * Support centers during compliance visits (DECE, DOHMH, ACS, Head Start), investigations, or quality reviews related to enrollment and family engagement * Monitors data entry into key data systems such as ChildPlus, Vendor Portal, MySchools, and ParentSquare. Staff Support and Development * Provide regular guidance and support to Family Services staff. * Lead onboarding for new Family Workers and FACE-related staff. * Provide coverage for Family Worker vacancies, as needed. Family Communication & Conflict Resolution * Serve as a point of escalation for complex family matters, navigating issues with sensitivity and professionalism. * Support staff in de-escalation and conflict resolution using trauma-informed and culturally respectful approaches. * Respond to family concerns in a timely and solution-driven manner. Qualifications Education & Certifications * Bachelor’s degree required (Social Work, Human Services, Early Childhood, Public Administration, or related field). * Master’s degree preferred (MSW, MPA, M.Ed., LMHC). Required Knowledge, Skills & Experience * Minimum 5 years of experience in family engagement, social work, or community services (ECE experience preferred). * Experience on coaching staff in family-facing roles. * Working knowledge of NYCPS/DECE expectations and the PFCE Framework. * Strong interpersonal, communication, and culturally responsive engagement skills. * Ability to handle sensitive situations with discretion and professionalism. * Proficiency in case management systems and digital data platforms. * Strong organizational skills and experience coordinating events or workshops. * Bilingual skills in Spanish or Haitian Creole preferred. Performance Metrics (KPIs)Family Engagement & Participation * 85–100% of Family Partnership Agreements (FPAs) completed within NYCPS or Head Start timelines. * Documented follow-up on 100% of FPA family goals within 30 days. * 2–3 parent workshops per center per year, with attendance recorded. * 70%+ family participation in events, conferences, or engagement activities. Compliance & Documentation * 100% compliance with documentation standards (case notes, CIRS entries, attendance support, referrals). * 100% on-time submission of compliance reports and monthly summaries. Community Partnerships * Establish 3+ new community partnerships annually. * Maintain updated partnership directory each quarter. * Host 1 community resource event per center annually. Operational & Attendance Metrics * Visit each BKS center at 2 monthly, more frequently as needed. * Participate in all NYCPS compliance visits related to family engagement and student enrollment. * Lead or co-lead 2-4 agency-wide engagement initiatives annually. Physical Requirements * Ability to travel between BKS centers frequently. * Ability to lift up to 25 lbs for family events or materials. * Prolonged standing, walking, or participation in community events. Work Environment * Center-based role with frequent travel; occasional evening or weekend activities for family support and events. Salary & Benefits * Competitive salary commensurate with experience. * Comprehensive health, dental, and vision coverage. * Retirement plan with employer contribution. * Paid leave and ongoing professional development opportunities.

Job Description A global law firm seeks a Pricing Manager to join their dynamic team. The Finance Manger – Profitability & Analytics is an integral part of the firm's global finance team. This role will be responsible for supporting firm's pricing approval function, ensuring the financial integrity of fee arrangements while fostering strategic and profitable growth across all practice areas, while reviewing, validating, and approving fee proposals involving discounts, alternative fee arrangements (AFAs), and other non-standard terms to ensure financial soundness, consistency, and alignment with firm objectives. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. Responsibilities • Providing data-driven recommendations and materials to support the firm's Pricing Approval Committee, and identifying risk trends, opportunity areas, and potential guardrails for fee flexibility, • Developing Key Performance Indicators and reporting frameworks to track pricing approval volume, turnaround time, financial impact, and exceptions, generating monthly/quarterly insights for executive leadership to inform pricing policy and client strategy, • Partnering with key leadership stakeholders to develop workflows, escalation paths, and policies to ensure an efficient, responsive, and auditable approval process, • Improving operational excellence and create scalable solutions in partnership with cross-functional teams—including Conflicts, Technology, and Legal Project Management (LPM)—to streamline intake, approvals, documentation, and compliance tracking, • Partnering with Legal Project Management (LPM) and Finance to conduct retrospectives on engagements that involved discounted or non-standard pricing, identifying lessons learned and feedback loops to improve future decision-making, • A Bachelor's degree or equivalent in economics, finance, business administration, or related field, preferably an MBA, • A minimum of seven (7) years' analytical experience in finance or related professional services environment, • A minimum of two (2) years' leading projects and other initiatives, preferably, • Previous experience in a customer-focused position, preferably, • Previous experience in running revenue-related programs, preferably, • Demonstrate knowledge of various information technology systems, including knowledge of Microsoft Excel, PowerPoint, and Business Objects, • Exhibit strong knowledge of market research resources and financial reporting, • Possess excellent financial modeling skills and project management skills Benefits • Healthcare, life and disability insurance, • A generous 401k plan, • At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure, • Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more), • Professional development programs, • Employee discounts, • Affinity groups, networks, and coalitions for lawyers and staff Many of our job openings can be viewed at IND-1

Job Description The Senior Accounting Manager oversees accounting operations for multiple restaurant groups and leads a team responsible for delivering accurate and timely financial reporting. This role ensures consistent adherence to industry specific accounting standards, manages client relationships at the leadership level, and drives operational efficiency across all outsourced accounting processes. The Senior Accounting Manager serves as the primary escalation point for both clients and internal teams, providing guidance on complex transactions, system issues, and policy interpretation while maintaining a high standard of service delivery. This role is remote in the US. We are unable to offer work sponsorship for this role. Who we are: Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated. Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry. Your impact: Client Leadership and Relationship Management • Serve as the primary accounting lead for assigned restaurant groups, ensuring all monthly deliverables and operating requirements are met., • Participate in client meetings to present financials, explain variances, and address operational questions., • Provide proactive guidance to clients on best practices, controls, and process improvements., • Oversee all components of the restaurant close cycle, including AP, AR, bank reconciliations, credit card reconciliations, payroll accounting, inventory, COGS, accrual schedules, and balance sheet reconciliations., • Review and approve monthly financial statements, journal entries, and reconciliations for completeness and accuracy., • Ensure compliance with accounting policies, GAAP standards, and restaurant specific requirements such as cash controls, 3PD reconciliation, daily sales summaries, and R365 system workflows., • Supervise, mentor, and develop offshore team that supports client accounting., • Provide performance feedback, set expectations, and ensure accountability for quality and timeliness., • Drive efficiency across all accounting processes, ensuring standard operating procedures are followed consistently., • Support the creation, improvement, and enforcement of SOPs for month end close, daily workflows, bank activity reporting, and special processes unique to restaurant concepts., • Partner with internal operations leadership to resolve bottlenecks, improve task flows, and enhance visibility for both teams and clients. About you: • Bachelor's degree in Accounting or Finance., • CPA preferred but not required., • Five or more years of progressive accounting experience, with at least two years in a supervisory or management role., • 3+ years' experience in restaurant accounting., • Strong knowledge of restaurant accounting operations, including cash management, sales audits, tip handling, payroll allocations, inventory, and 3PD revenue reconciliation., • Experience with R365 strongly preferred., • Strong leadership, communication, and client management skills., • Ability to manage multiple clients, deadlines, and teams in a fast-paced outsourced environment., • Strong analytical and problem solving skills., • High attention to detail with the ability to prioritize effectively., • Comfortable managing both structured routines and evolving client needs., • Confident in presenting financial results and advising non accounting stakeholders. What's in this for you: • Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match., • Grow with us. Enjoy strong training, development, and competitive pay., • Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required. We welcome all. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job DescriptionApply now: Senior Manager, Marketplace Search, this is a remote opportunity. The start date is ASAP for this Long-term contract position Job Title: Senior Manager, Marketplace Search Location-Type: Remote Start Date Is: ASAP Duration: Long-term contract Position Overview: We are seeking a highly motivated Senior Manager, Marketplace Search to lead our dynamic team of Account Managers and drive success in our middle and growth client tiers. The ideal candidate will possess strong leadership skills, a deep understanding of digital marketing, and a proven track record of delivering results in the e-commerce landscape. Responsibilities: • Develop and mentor Account Managers to ensure they possess the necessary skills to excel in their roles and advance their careers., • Provide guidance and support to Team Supervisors in challenging Account Managers to grow their accounts and deliver actionable feedback., • Address client issues for middle and growth client tiers in a timely and effective manner., • Monitor and manage established team Key Performance Indicators (KPIs), reporting insights to the Director team using internal dashboards., • Deliver ongoing training to Account Managers based on insights and resources provided by Amazon., • Act as a point of escalation for key accounts, resolving issues and ensuring client satisfaction., • Bachelor's Degree in Marketing, Advertising, or a related field., • 4 years of experience in digital marketing, with a focus on e-commerce and marketplace optimization., • Strong understanding of Amazon Vendor Central and Amazon Seller Central platforms., • 2 years of management experience, with a proven ability to mentor and develop teams., • Excellent communication skills, with the ability to effectively collaborate with cross-functional teams., • Experience with Amazon International operations is a plus.

Job Description About Coresite: At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success. Director of Sales Engineering Role: As a member of the company’s Sales Engineering team, the Director of Sales Engineering is an individual contributor position requiring advanced knowledge and expertise within the data center industry. This role supports internal stakeholders, including the General Manager for the Boston and New York markets, Operations directors, sales teams, as well as external clients. Responsibilities include architecting and presenting technical solutions, serving as an escalation point for complex client or sales engineering issues, and assisting with the successful development and closing of sales opportunities. The Director contributes to the effectiveness of the sales process by participating in joint sales calls, providing product and solution demonstrations, supporting smooth transitions from pre-sales to implementation, and assisting with post-sales project management related activities as required. Additional responsibilities include evaluating business processes to ensure quality, consistency, and profitability of deals, as well as providing structured feedback to Product and Marketing teams to refine solution offerings. While the role carries no direct headcount or management oversight, it requires demonstrated leadership through subject matter expertise, proactive engagement, and the ability to operate independently to enhance overall sales performance. A successful candidate will hold a formal technical degree and possess extensive experience in strengthening and advancing information technology environments. Duties: • Engage in customer-facing meetings to align on strategies, gather business and technical requirements, and translate them into viable solutions or solution alternatives., • Leads technical discussions with C-level executives and key decision makers, providing expertise on technical specifications, product roadmaps, deployment strategies, and third-party integrations., • Manages processes to ensure the timely, accurate, and cost-effective delivery of high-quality pre- and post-sales services., • Directs and prioritizes competing demands on resources to ensure efficient, reliable, and professional customer delivery., • Drive capacity-related projects, initiatives, and housekeeping locally, aligning with market GMs and CIM-driven mandates., • Survey returned space after customer churn to determine necessary backfill work, assess reusable assets, and repurpose power/cooling and panels., • Identify and report deficiencies or errors in drawings and reports by providing regular updates to CIM., • Ensure ROFOs are documented per CIM guidelines., • Conduct capacity audits as needed to enable deals and revenue., • Maintain accurate inventory of customer dedicated conduits and sellable conduit capacity through regular audits., • Communicates company and department objectives, strategies, and tactics to all team members during joint market calls, • Proactively communicate with key customers, partners, and executives on significant issues and accomplishments., • Defines and exceeds goals including, but not limited to, customer satisfaction, asset profitability, efficient use of internal assets, etc., • Responsible for driving solutions by supporting the Sales team in defining, positioning, and designing technology solutions., • Acts as a resource to educate Sales team on relevant product and market knowledge., • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies., • Provides sales tools and training resources to the Sales team, staying informed on the latest developments in core products and delivering product training to CoreSite’s internal staff.Perform initial diligence and provide recommendations for RPP/DCP/PDU additions to existing and new computer rooms, helping streamline project execution and enable profitability, • Maintains awareness of new equipment locations and upstream infrastructure such as PDUs and distribution boards to support informed discussions with customers and internal teams.Schedule and lead cross-functional meetings (GM, SE, Engineering, DCO) to manage projects and align with customer delivery date expectations., • Periodic travel for sales meetings, conferences, training, and leading customer tours in various market locations such as Boston, NYC, and NJ., • Promote and demonstrate the behaviors consistent with CoreSite’s Culture and Core Values Knowledge, Skills & Abilities: • Ability to thrive in a hybrid work environment that includes at least four onsite days per week, with the remaining day available for remote work., • Flexibility to travel up to 30%, with the potential for increased travel or in-office presence as business needs evolve., • Strong working knowledge of data center infrastructure and management, managed services, cloud services, storage, network backhaul, dark fiber, regen and amplification, and other technologies found in our customers’ environments., • Possesses deep expertise in mechanical, electrical, and plumbing (MEP) systems and critical building infrastructure, including power distribution, cooling, and fiber pathways, with general awareness of higher-layer networking technologies to support customer discussions and alignment.Embodies positive leadership qualities for all team members and employees., • Strategic, analytical and operations-focused, who can recognize market opportunities., • Highly ambitious and intuitive self-starter with ability to get things done., • Ability to express complex technical and functional concepts effectively, both verbally and in writing., • Detail oriented with strong interpersonal & presentation skills., • Excellent teamwork skills to quickly establish strong working relationships with customers as well as company peers., • Product/process knowledge specific to the industry., • Exceptional verbal and written communication skills., • Excellent time management skills., • Work well with staff and individually. Education/Experience: • Bachelor's degree, preferably in a technical area, or equivalent experience., • 8 or more years of pre-sales technical experience in data center related fields. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Ability to travel 30% of the time is required. Compensation: Compensation for this role includes a base salary between $180,000 - $195,000 annually. This role is also eligible for an annual bonus and equity, based upon individual and company performance. Posting Timeline: This role is expected to be posted through October 26, 2025. Benefits Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week! • First-day medical insurance through Cigna with generous premium cost coverage, • Dental insurance through Delta Dental, • Vision insurance through VSP, • Telemedicine through MDLive for Cigna, • Healthcare and dependent care flexible spending account (FSA) plans, • Health saving account (HSA) plans for employees participating in the High Deductible Health Plan, • Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company, • Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance, • First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match, • Discretionary annual bonus and equity incentive plan, • Employee stock purchase plan (ESPP) with a 15% discount, • 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays, • Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave, • Free parking or a company contribution toward a public transit pass Additional Perks • Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family, • Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives, • Technology Stipend: $100 monthly stipend, • Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year, • Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants, • Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker, • Pet Insurance: Keep your furry friends healthy and happy, • Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy, • Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges, • Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care, • Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements, • Discounts: Discounts, cash back offers, and perks on thousands of brands, • LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos General Statements - Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation. Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to . Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.

Job Description At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? As a Service Excellence Quality Assurance Manager, you will act as an independent guardian of service standards within the business, assessing and understanding the quality of our service delivery to members. You will work alongside the Training, Client Services and the Operations teams to ensure we consistently improve in line with corporate requirements as well as our vision to become the most trusted company in the world delivering personalized services to individuals. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Manage Ten North America’s QA (Quality Assurance) standards and processes. · Manage the QA process to ensure calls and requests are monitored and scored on time each month within each team. This will require: • Selecting calls, emails, and requests to be monitored each month (target will be set by Team Manager), • Completing review of calls, emails, requests through internal system (Genesys call & screen recording), • Documenting & scoring calls, emails and requests within the QA form and uploading into Ten Data, • If urgent attention is required to alert Lifestyle Manager, Training or Team manager of issue, and work with the Team Manager, Training or Allocator to ensure the action is delegated and completed on time. · Guardian check of all outbound emails through Email Proof Reading inbox including reporting & coaching in real-time · Work with the training team to ensure all corporate program-specific expectations are understood and communicated to TMs, LMs and the rest of the Ops team. · Manage initiatives & projects as they apply to quality such as Audits, homepage reviews, spot checks, email proof reading, SIP, etc.. · Training and coaching of the new hires on CX best practices (i.e Introducing QA, QA form, CX score, EPR) · Assisting lifestyle managers by answering questions within internal communication (i.e. team chats, emails, phone etc) · Lead on internal calibration sessions 2. Identify opportunities and work with the internal stakeholders to drive service improvements. · Coach Team Managers and Lifestyle Managers on Ten & client requirements for service improvement and best practice i. Coaching sessions can include in-person side by side and virtual coaching sessions. ii. Participate in team huddles for specific updates on service improvement. · Contribute to a forum with Operations Manager and key stakeholders (would include client services, operational TM, Training, CX, Proposition) to identify and understand opportunities to improve (trends) within the business. · Participate in Service Improvement meetings to prioritizes the issues that will make the biggest improvements to service quality that will be noticed by the client and the member. · Work with the service delivery teams to put solutions in place and assess the success of changes made through targeted quality audits. · Where appropriate, lead on projects that improve the service across teams and schemes. · Attend train the trainer and regular refresher sessions to build and maintain your knowledge of corporate programs. · Deliver training/coaching with a focus on practical learning, running group role-plays and test calls based on real-life scenarios if needed. · Assist in creating new coaching techniques and programs to drive improvements. 3. Client Facing and Internal Reporting · Lead and present in call listening sessions with Client. · Prepare trend CX reporting (QA, EPR, etc) in a format ready to present to internal stakeholders to enable them to drive informed and targeted service improvements initiatives. · Report back to the business on your areas of responsibility and contribute to the ongoing review and documentation of best practice business processes and standards. · Prepare and provide reporting to Lifestyle Managers and Team Manager on performance at individual or team level. 4. Supporting Operations · Assist the Operations team with SLAs, including but not limited to taking calls/emails to cover lines, handling internal or external supplier issues, and creating TTS (internal back office) when needed. · Provide support that may vary from month to month based on business priorities. 5. Adherence to Escalation Processes and Communication to Support Internal CX Team: · Ensures complaints are managed within SLA and across individual teams · Assist in managing any complaints raised by corporate contacts, providing analysis and summarizing process changes following internal best practices for SLAs and communication. · Lead efforts to decrease negative feedback and increase positive feedback by providing feedback to Lifestyle Managers and Team Managers to accurately record, enabling us to learn from mistakes and ensure improvements are made by all service delivery teams. 6. Other duties as reasonably required. · Handle administrative support activities, which include, but are not limited to answering inquiries, maintaining calendar, distributing information and sending/receiving mail. · Manager on Duty: may be required periodically · Support global or regional initiatives to enhance service quality or drive revenue efforts. BEHAVIORAL EXPECTATIONS: You will be expected to role model the behaviours associated with our values: Member Focused, Trustworthy, and Pioneering. This means you will deliver the highest level of service to our clients and treat all Ten employees you train as your personal clients. You will be resourceful in finding ways to improve training programs and streamline processes for future efforts, promoting efficiency of resources and business practices. Requirements EDUCATION/EXPERIENCE: · Bachelor’s degree or an equivalent combination of education and experience · Minimum of 1 year of experience in quality assurance, preferably in a customer service or related industry · Proven experience in a client-facing role, including leading and presenting in meetings. · Demonstrated coaching and training experience, either through managing teams or as a trainer · Language requirement both proficiency in local language (English) both written and spoken. KNOWLEDGE, SKILLS & ABILITIES: · Flexibility to work on different shifts to cover all coaching and workload schedules, including late nights and weekends. · Dependable: Able to work scheduled shifts; be on time, no unjustified absences (6 months) · Communication - your communication style is confident and persuasive with excellent verbal and written communication skills (telephone and email communication) to effectively communicate with management and business partners. · Passion for the client, member, and service delivery standards – You are an advocate for the client/member, you can demand excellence from others. · Tactful - Ability to show consideration for and maintain good relations with others. · Discretion – Ability to handle sensitive and confidential company matters · Common Sense - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. · Responsible - Accountability for one’s conduct. · Independence - Ability to work independently with minimal supervision, be self-motivated. · Attention to Detail - Ability to pay attention to the minute details of a project or task. · Time Management - Ability to utilize the available time to organize and complete work within given deadlines. · Project Management – Ability to organize and direct a project to completion. · Multitasker – Ability to juggle multiple priorities simultaneously. · Accuracy - Ability to perform work accurately and thoroughly. · Computer Proficiency - excellent computer skills in MS Office, CRM tools, and Internet. WORK ENVIRONMENT: Open Office Environment Benefits • 401(k), • Dental insurance, • Employee assistance program, • Employee discount, • Flexible spending account, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Parental leave, • Retirement plan, • Tuition reimbursement, • Vision insurance

Job Description CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024. As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you're someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry. CoreWeave powers the creation and delivery of the intelligence that drives innovation. About the Role: CoreWeave is seeking a highly skilled and motivated Senior Platform Engineer to join our Hardware Engineering Dev team (Metal Dev). Reporting to the Engineering Manager for Hardware Engineering Dev, you will play a crucial part in the development, deployment, and monitoring of services that manage our bare-metal infrastructure. You will collaborate closely with cross-functional teams, external vendors, and other stakeholders to ensure the successful delivery of highly performant and reliable infrastructure solutions. Key Responsibilities: Incident Management & Support: • Lead incident response efforts by identifying and resolving service disruptions quickly, while coaching other junior team members through resolution., • Lead the documentation of incidents, conduct in-depth root cause analysis (RCA), and drive post-incident reviews (PIRs) to identify systemic issues. Implement long term improvements that would prevent service degradation., • Own the development and continuous improvement of incident response playbooks ensuring preparedness for a wide range of failure scenarios., • Clearly communicate efforts during incidents to the management, stakeholders and the cross functional teams, during an incident. Keep clear records of incident activities., • Build a strategy around making our core services perform at its best at scale. This includes improvements to the services for robustness as well as supportability in production., • Own system observability and health leveraging tools like Prometheus and Grafana, to proactively detect performance bottlenecks and prevent incidents., • Lead automation efforts to streamline incident detection and recovery, minimizing manual intervention., • Define and drive KPIs and SLAs for incident management and ensuring alignment with the organizational reliability objectives., • Collaborate with engineers across teams to improve platform reliability, resilience improvements, and disaster recovery., • Collaborate with upstream communities, including Go and Redfish-based services., • Design and implement solutions to build operational efficiency and stability., • Document hardware automation workflows and processes., • Create CI/CD pipelines., • Ensure smooth operation of all aspects of the server hardware lifecycle, from provisioning to end-of-life, by troubleshooting bugs, automating common tasks, and documenting processes, • Partner with the Fleet Operations Team to design scalable tooling and processes that enables self-service and reduction in escalation overhead., • Build out dashboards and alerts to make efficient operational troubleshooting., • 7+ years of experience in cloud operations, site reliability engineering (SRE), or related technical roles., • Understanding of cloud platforms (e.g., Kubernetes, AWS, GCP) and basic knowledge of cloud infrastructure., • Familiarity with incident management practices and frameworks (e.g., ITIL, SRE best practices)., • Proficiency with Go., • Prior experience with Prometheus / Grafana., • Previous experience deploying containerized applications using Kubernetes., • Excellent documentation skills and attention to detail., • Strong analytical and problem-solving abilities. What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at You'll Do: CoreWeave is seeking a highly skilled and motivated Infrastructure/Hardware Engineer to join our Hardware Engineering team, reporting to the Hardware Engineering Manager. In this role, you will play a crucial part in the design, development, and optimization of our server hardware infrastructure. You will collaborate closely with cross-functional teams, external vendors, and stakeholders to ensure the successful delivery of highly performant and reliable hardware solutions. About the role: Responsibilities: • Develop and maintain hardware/firmware management services., • Automate all aspects of the server and liquid cooling hardware lifecycle., • Serve as the senior point of contact for hardware and liquid cooling escalation and troubleshooting., • Collaborate with cross-functional teams to define server and liquid cooling hardware requirements, specifications, and system architecture., • Create and maintain accurate documentation of liquid cooling hardware designs, specifications, test procedures, and results., • Analyze and optimize the performance of liquid cooling hardware systems, identify bottlenecks, and propose improvements for enhanced efficiency., • Establish processes for internal liquid cooling hardware testing, deployment, and performance optimization., • Design, validate, and support rack-level liquid cooling solutions, including in-rack CDU (Coolant Distribution Unit) configurations., • Work with liquid-to-air sidecars and end-of-row CDUs to manage heat rejection and optimize thermal performance., • Collaborate with data center facilities teams to integrate liquid cooling systems into broader infrastructure designs., • Develop and implement monitoring, alerting, and control systems for liquid cooling components (e.g., pumps, valves, flow sensors)., • Proficiency in ansible/python and experience with programmatically interacting with server BMCs, using IPMI or Redfish (preferably Redfish)., • In-depth knowledge of server hardware, components, and management technologies., • Strong understanding of data center thermal design principles, including air and liquid cooling fundamentals., • Hands-on experience with in-rack CDUs, liquid-to-air heat exchangers, or end-of-row cooling units., • Familiarity with coolant types, thermal transfer mechanisms, and leak detection/mitigation techniques., • Proven ability to collaborate with hardware and facility engineering teams to deliver integrated cooling solutions., • Strong passion for automation and infrastructure scalability, with a commitment to continuous improvement., • Excellent documentation skills and attention to detail., • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences The base salary range for this role is $165,000 to $242,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description Position Summary A valued contributor to our respectful and rewarding work culture, The Armed Security Officer is responsible for performing licensed security guarding duties with professionalism and tact to ensure the safety and security of assigned client location, its guests, visitors and their property. The Armed Security Officer is perceptive at identifying potential threats within assigned areas and prompt in communicating events to Site Supervisor/ Manager on duty. In alignment with fellow security staff and Operations' teams, the Armed Security Officer fosters best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an excellent client experience. WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY? Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work-life balance. At Arrow, we understand how important this is to our people. And our people are important to us. Wage Breakdown: • Base hourly rate: $33.50, • Weekly pay, • Internal growth opportunities, • Flexible scheduling opportunities, • Employee PERKS program, including discounts on everyday purchases with many of our partners Essential Job Responsibilities: • Provides onsite watch/protection of assigned post and designated perimeter, • Observes, reports and supports client expectations, • Reports all breaches per applicable methods, • Utilizes company scheduling platform for clock-ins/clock-outs of scheduled shift, • Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol, • Alerts Supervisor on Duty when situation requires escalation per company protocol, • Assists fellow security guards with de-escalation when applicable per company protocol, • Follows procedures for fire prevention, property patrol, and incident reporting, • Works with diligence and respect to ensure the safety and security of assigned client, visitors and property, • Adheres to all Company service and operating standards, • Additional tasks as needed Minimum Qualifications/Requirements: • Valid NYS Armed Security Guard License, • Law Enforcement Background, • Valid NYC Concealed Carry Permit OR Valid HR-218 Permit, • Good Guy Letter, • Exceptional work ethic Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients. Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at . Please include your full name, contact information and details about your request in the email.

Job Description CM-COM – Job Posting Position Title: Engineering Technician Specialist – Design Standards & Technical Documentation Support Hiring Entity: CMCOM LLC Location: Jersey City, New Jersey | Hybrid (On-Site & Remote as Directed) Assignment Term: 2 Years | 40 Hours/Week Employment Type: W-2 Employee Compensation Range: $35.00 – $75.00 per hour (W-2) ABOUT CMCOM CMCOM LLC is a certified MBE/DBE/SBE Construction Management & Program Advisory firm delivering disciplined design documentation governance, capital program record control, technical standards compliance support, and confidential plan routing oversight for infrastructure owners. Specialized functions include: • Design Standards oversight, • Code review documentation routing, • Digital submissions & version authentication, • Confidential archive handling, • Workflow traceability & sealed document management The Engineering Technician Specialist will support CMCOM’s Design Standards documentation and code review oversight functions, ensuring secure handling, precise distribution, scheduling, and digital logging of all incoming and outgoing design documentation. This role requires zero-defect routing integrity, disciplined record tracking, confidentiality enforcement, and executive-level reporting. SCOPE OF WORK / RESPONSIBILITIES Under the direction of the Design Standards Unit Manager and Assistant Manager, the selected Engineering Technician Specialist will support TAA Code Review documentation workflows, sealed record processing, and secure design archive operations. Core responsibilities include: • Managing and filing all incoming and existing construction documents, ensuring proper organization, naming discipline, version tracking, and secure retention., • Serving as task leader for document control, overseeing receipt, logging, traceability, and distribution of all project documentation., • Utilizing Trimble (e-Builder), SharePoint, and CMCOM’s documentation systems to manage privileged and confidential design submissions., • Logging and transferring finalized documents to official archives in accordance with CMCOM retention protocols and digital governance standards., • Coordinating and monitoring all multi-discipline review assignments, including engineering, architectural, code compliance, fire/life safety, and structural review routing., • Maintaining a comprehensive database of all incoming and outgoing plan sets, sealed material, redlines, review cycles, and record actions., • Preparing weekly reports summarizing TAAs received, review status, assigned actions, and pending items requiring escalation., • Uploading sealed review comments, memoranda, design markups, decision files, and technical documentation into certified digital platforms. Candidates must demonstrate the following minimum competencies: • Zero-defect routing and documentation accuracy., • Confidentiality compliance under CMCOM governance., • Executive-level formatting and reporting discipline., • Predictive tracking of review cycles and deadlines., • Preservation of document lineage and metadata accuracy. CMCOM LLC enforces strict confidentiality, controlled record movement, and digital traceability of design and construction documentation. As a certified MBE/DBE/SBE, CMCOM supports equitable workforce standards, regulatory compliance, ethical contracting, and integrity-based professional practice. Company DescriptionCMCOM is a certified MBE/DBE/SBE construction management, engineering, and technology consulting firm providing owner-side support to public agencies across the New York region. We specialize in program controls, engineering systems integration, and digital transformation for clients such as the Port Authority of NY & NJ, NYC DEP, DCAS, DDC, and MTA. Our team combines construction management and advanced technology expertise to help agencies modernize infrastructure delivery and improve project transparency.CMCOM is a certified MBE/DBE/SBE construction management, engineering, and technology \r\nconsulting firm providing owner-side support to public agencies across the New York region. \r\nWe specialize in program controls, engineering systems integration, and digital transformation \r\nfor clients such as the Port Authority of NY & NJ, NYC DEP, DCAS, DDC, and MTA. \r\nOur team combines construction management and advanced technology expertise to help \r\nagencies modernize infrastructure delivery and improve project transparency.

Job DescriptionSalary: $90,000 - $110,000 Ready to Lead, Inspire, and Make an Impact? Join Us at My IT Crew. At My IT Crew, leadership isnt about titles, its about impact. Since 2016, weve been redefining what it means to deliver IT services, with a focus on empowering people, solving problems, and creating a culture where both our clients and team members thrive. Our customer satisfaction rating? A steady 97%. Our growth? Relentless, fueled by innovation and teamwork. Our culture? Transparent, collaborative, and committed to high performance. Now, were looking for a Service Manager who can raise the bar even higher, someone who can inspire a team, guide our clients, and make sure every hour spent delivers real value. Position: Service Manager Location: Brooklyn, New York Department: Service Delivery What Youll Do As Service Manager, youll be the heartbeat of our operations, keeping the team focused, clients happy, and performance on track. Youll: • Act as an escalation point for critical client issues, owning communication and resolution., • Manage scheduling, workload, and utilization to make sure every hour counts., • Review and manage service backlogs, keeping priorities clear and moving., • Track key metrics, spot trends, and proactively improve performance., • Mentor and motivate your team through one-on-ones, coaching, and clear feedback., • Handle employee reviews, hiring, and staff development., • Take ownership of major incidents, leading coordination and stakeholder communication., • Collaborate across departments to maximize client satisfaction and operational efficiency., • Lead by example, upholding accountability, morale, and excellent customer service. What You Bring Were looking for someone whos not just a manager, but a leader with vision, grit, and a people-first approach. Youll bring: • 5+ years of technical IT experience., • 3+ years in management or leadership roles., • Hands-on expertise with Windows Server, Active Directory, Microsoft 365, Firewalls, VPNs, Routing/Switching, Virtualization, and LAN/WAN., • Strong background in IT service delivery, incident/problem/change management, and client relationship building., • ITIL knowledge (V3/V4 Foundation strongly preferred)., • Excellent communication skills, you can build trust, present clearly to leadership, and defuse tough situations with calm confidence., • A proven track record of meeting KPIs and driving team performance. Why Youll Love It Here • A culture where leadership is about coaching, not micromanaging., • Real influence on strategy, performance, and customer success., • Tools, training, and processes that evolve with the industry., • A company that rewards initiative, values growth, and supports your leadership journey. If youre ready to step into a role where your leadership directly shapes client outcomes and team growth, then this might be your next big move. Lets talk. My IT Crew isnt just a place to work, its a place to grow, lead, and thrive.

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. Livonia Commons is a residential building located at 494 Georgia Avenue on the corner of Livonia Avenue in the Brownsville section of Brooklyn. It consists of a 7-story elevator building containing 43 residential units, and one superintendent’s unit. CAMBA, Inc. is the on-site social services provider at Livonia Commons. Approximately 100% of the units in the building house chronically homeless single and mentally ill/, or MICA (mentally III and chemically addicted). Position: Case Manager Reports To: Program Manager Location: 494 Georgia Ave Brooklyn NY 11207 What The Case Manager Does: • List the essential functions/job duties of the role., • Maintain professional relationships with clients and adhere to HIPAA regulations., • Follow Universal Precautions and Standard Protocols., • Comply with all relevant security and privacy policies., • Communicate effectively with clients, staff and supervisors, • Maintain a caseload of ten tenants (62 years and older) diagnosed with a serious mental illness (SMI) who were formerly homeless., • Maintain and update your assigned charts on daily basis., • Maintain at least two monthly tenant contacts in the office and in the apartment., • Assist tenants in developing services plans and assessments., • Facilitate groups., • Essential functions are specific to the individual position, they are based on the actual work performed, not the ability of the employee., • Only include assigned duties today. Do not include “may” or any undefined potential future duties., • Focus on essential activities; omit trivial duties, occasional tasks, and do not include language that sounds micro managerial., • Always use the simpler word rather than the complicated one, keeping sentence structure as simple as possible., • Commitment to the mission and values of CAMBA, • Knowledge of relevant best practices, regulations and compliance standards required., • Strong communication, organizational and multitasking skills., • Computer proficiency (MS Office – Word, Excel, Power Point and Outlook)., • Ability to respond to tenant emergencies or crises and provide acute intervention, de-escalation and or initiate 911 or mobile crisis calls. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR FGUxoCxb6k

Job Description Overview A global leader in the financial services and investment banking industry is seeking an Executive Director of Investor Relations to provide strategic leadership and operational oversight within its Alternative Investment Services (AIS) division. This individual will set the vision for investor relations operations, oversee key transformation initiatives, and ensure the delivery of best-in-class services to institutional clients and their investors. The AIS division provides fund administration and middle-office services to single-manager hedge funds, private equity funds, and fund-of-funds, serving clients across North America, Europe, and Asia-Pacific. Key Responsibilities • Provide strategic direction and leadership for the Investor Relations (IR) team, ensuring alignment with overall business goals and client service objectives., • Serve as the senior escalation point for complex client and investor matters, demonstrating deep industry expertise and sound judgment., • Build and maintain strong relationships with senior stakeholders, investors, and internal partners across global operations., • Oversee and continuously enhance the end-to-end investor relations operating model, driving process optimization, innovation, and risk mitigation., • Lead large-scale transformation initiatives, including systems implementations, data migrations, and operational re-engineering projects., • Champion a culture of client service excellence, continuous improvement, and operational rigor., • Oversee execution of regulatory and compliance requirements to maintain adherence to global standards., • Drive adoption and evolution of the “follow-the-sun” service model for seamless global service delivery., • Identify and mitigate operational and regulatory risk areas in partnership with senior leadership and control teams., • Develop and mentor senior leaders and high-potential talent, fostering a culture of accountability and professional growth., • Leverage data-driven insights and KPIs to inform business strategy, performance management, and decision-making., • Represent Investor Relations in senior forums, cross-functional initiatives, and industry engagements. Qualifications • Extensive experience in alternative investment servicing, with deep expertise in investor relations, operations, and regulatory practices., • Proven track record of strategic leadership managing large teams and executing complex change initiatives in a matrixed environment., • Strong technical knowledge of hedge funds, private equity, and fund structures, with comprehensive understanding of industry products and trends., • Demonstrated ability to build and influence senior-level relationships with clients and stakeholders., • Deep understanding of regulatory frameworks, risk management, and governance standards in the financial services industry., • Excellent communication, presentation, and analytical skills, with a focus on data-driven outcomes., • Advanced proficiency in Microsoft Office Suite (Word, Excel, Access, Visio, Outlook)., • Experience with SQL and project management tools such as MS Project is a plus., • Strategic Leadership: Inspires teams and drives business direction., • Change Management: Leads transformation and operational evolution., • Client Focus: Delivers exceptional client and investor service., • Risk and Control: Maintains strong compliance and control frameworks., • Collaboration: Partners effectively across global functions., • Innovation: Encourages continuous process improvement., • Talent Development: Builds and mentors strong leadership teams., • Flexibility to work extended hours during integrations, implementations, and reporting cycles (e.g., month-end, year-end, tax season)., • Willingness to work flexible hours to meet global operational needs.

Job Description Immigration / Work Authorization Notice: At this time, iSpot does not provide visa sponsorship or immigration support for this role. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. iSpot competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle's hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great. The Senior Partner Manager role sits at the center of iSpot's most dynamic and influential ecosystem: data, attribution, identity, DSPs, OEMs, and publishers. Few roles in the industry offer this kind of cross-partner exposure or the ability to influence integrations that shape how the entire CTV landscape plans, measures and optimizes media. Responsibilities • Serve as an external and internal face of iSpot's partnership and integration strategy across the Connected TV ecosystem, including DSPs, OEMs/ACR partners, publishers, data providers, and attribution/outcome partners., • Act as a day-to-day partner lead, operationalizing and managing strategic partnerships, including: scoping, documentation, and ongoing relationship management., • Collaborate closely with Product and Engineering to prioritize and operationalize new integrations that enhance measurement fidelity, identity match rates, and client performance., • Ensure GTM readiness by partnering with Sales, Customer Success, and Marketing to translate new integrations into sellable and repeatable solutions., • Create and maintain partner materials including one-sheets, FAQs, GTM guides, enablement training, and internal documentation., • Manage partner operations and workflows, including timelines, follow-ups, risk identification, issue escalation, and cross-functional coordination., • 5-7 years of experience in a client-facing, customer success, or partner management role within the CTV, ad-tech, programmatic, data/identity, or SaaS ecosystem., • Excellent relationship-building, communication, and organizational skills; comfortable interfacing with both technical and commercial stakeholders., • Demonstrated ability to take initiative, learn quickly, and drive projects forward with limited oversight in a fast-paced environment., • Strong baseline understanding of the CTV, programmatic, identity, attribution, and data partnership landscape., • Experience working cross-functionally with Product, Engineering, Sales, CS, and Legal to deliver solutions., • Proven ability to manage competing priorities, and complex workflows with rigor and follow-through. We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot's equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. For more information on total rewards package, go HERE Hybrid & Flexible Workplace Policy iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency. Those local or living in surrounding areas to one of our offices (Bellevue, WA or New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further. #LI-Hybrid If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway! iSpot is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team. California Residents applying for positions at iSpot can access our California Consumer Privacy Act here.

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) As an Account Manager at Maven, you will: • Manage day-to-day relationships and operations across lines of business., • Monitor and report on partnership KPIs—enrollments, clinical outcomes, satisfaction., • Collaborate with Analytics to produce performance reports and translate insights for the Payer and the Product Team., • Work with cross-functional teams to identify trends and drive performance optimization., • Partner with Marketing and Client Success to design and launch targeted engagement campaigns., • Influence product roadmap priorities through partner feedback., • Serve as primary point of contact for issue escalation and resolution, collaborating with Client Delivery and CS to address challenges., • Actively monitor and track forecasting, enrollments and revenue recognition with Finance, RevOps and Client Success to achieve targets and/or escalate as needed., • Proven ability to build and maintain strong partner relationships, fostering trust and alignment across complex organizations., • Track record of anticipating challenges and driving swift, creative solutions that ensure program success., • Demonstrated attention to detail, ensuring accurate execution, follow-through, and delivery on partner commitments., • Experience thriving in cross-functional environments, collaborating with marketing, product, analytics, and client success teams to achieve shared goals. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Job Description About Us:- Since its founding in 2017, Prometheum has leveraged its deep expertise in securities law, blockchain and trading to create a compliant ecosystem for digital asset securities that enables all investors to seamlessly invest in digital assets securities. Prometheum has relied on its strong diverse team to build the required tools to service digital asset securities. To date, Prometheum has built multiple digital asset security broker-dealers traversing novel areas and a large technology stack (intersecting trading, blockchain, compliance, etc.). As we continue growing, we are looking for hardworking and devoted individuals that want to contribute to our efforts as we traverse new and exciting areas. Role:- Clearing Firm Manager/Executive - Full Time W2 Location:- New York City, NY Salary:- $250,000 - $400,000 Responsibilities:- * Help build a full service digital asset securities correspondent clearing firm. * Provide leadership and serve as the key point of escalation for internal stakeholders, clearing brokers, custodians, and external vendors as it relates to correspondent clearing. * Assist in the strategy and ideation of clearing products and structure * Manage and analyze clearing or related agreements, understanding variations across counterparties and legal entities, and advising on operational and strategic implications * Maintain strong awareness of industry best practices, emerging market structures, and evolving regulations. * Provide support for internal audits, regulatory inquiries, and compliance tasks. * Help strategize and build the design, implementation, and continuous improvement of products, processes, controls, and systems to support business growth and regulatory compliance * Collaborate with internal stakeholders on correspondent clearing business and regulatory requirements * Complete special projects as assigned for presentation to senior management and external boards * Partner with compliance and risk teams to ensure all operational activities align with FINRA, SEC, and other applicable regulatory frameworks * Collaborate with executive leadership to identify and mitigate risks, resolve escalations, and ensure seamless client service delivery Qualifications:- * Minimum 10 years of experience in finance and clearing operations with a track record of increased responsibilities. * Experienced clearing firm manager/executive with industry experience in all aspects of the correspondent clearing services business on a fully disclosed and omnibus basis. * Bachelor’s degree in finance, accounting or business required * Strong problem-solving and organizational skills * Strong industry knowledge and network * Excellent verbal and written communication skills * Extensive knowledge of Federal Securities Laws and FINRA rules. * Highly detail-oriented, organized, and able to manage multiple priorities in a dynamic, fast-paced environment. * Proven ability to prioritize effectively against complex business demands and deliver on multiple priorities * Benefits:- * Competitive salary based on experience * Stock options. * Excellent benefits including:- Health, Vision & Dental Insurance Prometheum is an equal opportunity employer. For questions around this or other employment opportunities with Prometheum please contact Powered by JazzHR 7ZDPsPyRc3

Job Description Position Description The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United’s Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services. The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach. Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes. Essential Job Functions The following duties are mandatory requirements of the job: Operations • Set up shower area and welcome area at the beginning of service and break down at the end of the day., • Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery., • Ensure shower stalls are prepared and sanitized before each shower guest., • Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc., • Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely., • Engage with clients receiving services, assisting them with referrals to additional services as needed., • Work with other staff in following safety and de-escalation protocols in working with clients., • Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate., • Enter service delivery details into online client tracking systems and/or funder databases as required by program., • Orient new volunteers, explain procedures, model appropriate interaction with guests. The following duties are to be performed as assigned by the supervisor: • Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings., • Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources., • This position requires a high school diploma and two years’ experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City. Excellent interpersonal skills, including clear communication with clients and colleagues Effectiveness in prioritizing tasks, delegating them where appropriate Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals Knowledge of and respect for the harm reduction model and its principals Bilingual English/Spanish a plus Must be able to lift up to 40 pounds Must be able to bend, scrub, mop, etc., for extended periods

Job Description Service Supervisor FE & LS JOB DESCRIPTION Compensation Range - $ 70,000 - $ 80,000 At Total Fire Protection, our MISSION is simple, “Embracing Relationships, while keeping you safe, and delivering First Class Service.” You won’t just be a team member at Total Fire Protection, but a valuable contributor. Our diverse team members support one another as we work towards our common goal of bringing Fire and Life Safety to our customers nationwide. Our Company culture has been built on the foundation of our CORE VALUES that define “Who We Are”. CORE VALUES: Location: Long Island City Reports To: Service Manager and Director of Operations Position Overview: We are seeking an experienced and dynamic Service Supervisor to oversee field operations and ensure that all work performed within the Fire Extinguisher & Life Safety (FELS) department meets the highest standards of accuracy, professionalism, and quality. This role requires strong leadership, excellent communication skills, and the ability to evaluate job completions, identify discrepancies, and implement effective corrective actions. The Quality Control Supervisor will work closely with technicians, service supervisors, coordinators, and the warehouse team to maintain proper workflow, uphold material controls, and support continuous process improvement. The ideal candidate will be highly organized, solutions-oriented, and capable of providing training, coaching, and performance guidance while maintaining strong alignment with company operational goals. Key Responsibilities: • Conduct daily check-ins with service supervisors on job completions and follow-ups., • Review escalations, discrepancies, and customer concerns; provide corrective solutions., • Keep the Service Manager and Director of Operations informed of all issues and updates., • Review job completions for accuracy, completeness, and compliance., • Verify that all technician reporting is properly entered into company software. Assist in clearing up reporting discrepancies to ensure work orders can be processed, quoted, and billed accurately and on time., • Correct reporting discrepancies and ensure data integrity: Including but not limited to; time spent on jobs / time allotted / monitoring clock in clock out events accuracy of time spent on jobs and, • Help reduce return trips through strong quality control and oversight. Working to allocate technicians to jobs if call outs come up., • Provide training and refreshers for new and existing technicians/supervisors. Support technicians with complex service questions, ensuring they have the information and resources necessary for successful job completion., • Tracking vans and safety for proper driving., • Offer support, coaching, and performance guidance when needed., • Issue counseling or written warnings for performance-related issues., • Partner with the warehouse to ensure multiday scheduling is completed weekly., • Review technician materials and truck stock to confirm proper supply levels., • Ensure unused materials are returned and added back to inventory., • Hold technicians and supervisors accountable for missing or misplaced materials., • Work directly under the FELS Operations Manager: with responsibility for assisting in payroll preparation for coordinators, administrators, and technicians (including review of job and travel time). Finalized payroll reports are submitted to the Ops Manager for approval prior to entry into the payroll portal., • Work with coordinators on rescheduling any jobs that require corrections., • Prior experience as a Field Technician (or equivalent supervising role) with strong performance in field service, technician training, scheduling, and customer communication., • Proven ability to resolve operational discrepancies and work collaboratively with multiple departments., • Ability to review reporting, isolate issues and correct., • Exceptional communication, negotiation, and interpersonal skills., • Excellent organizational and project management skills., • Strong verbal and written communication, • Strong problem-solving skills and the ability to work under pressure., • Strong attention to detail and commitment to quality, • Ability to work in a fast-paced environment with changing priorities, • Team player with a proactive attitude, • Willingness to learn and grow within the field of fire protection, • Competitive salary and benefits package., • Opportunity to make a significant impact in a growing and dynamic industry. Think you have what it takes to be a Total Fire Protection team member? Apply to be a part of this dynamic organization! Total Fire Protection is an Equal Opportunity Employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Job Description Hi, we're Oscar. We're hiring a Manager to join our Marketing team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Manager of Digital Reputation is responsible for shaping, protecting, and enhancing the organization's perception across all digital channels. This role leads reputation strategy across search, social, third-party platforms, ratings/reviews ecosystems, and online narratives. Working at the intersection of Communications, Marketing, Brand, and Digital, this leader ensures Oscar Health shows up clearly, consistently, and credibly everywhere people discover, evaluate, or talk about the organization online. You will report into the VP, Communications Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $103,200 - $135,450 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses. Responsibilities: Digital Reputation Strategy & Governance • Develop and own the enterprise digital reputation strategy spanning brand, product, employer reputation, and executive presence., • Establish governance models, response frameworks, and playbooks for managing online sentiment and reputation risk., • Partner with PR/Comms to align earned, owned, and shared digital narratives., • Ensure consistency of messaging and accuracy of company information across all digital channels.Search Reputation & Online Visibility, • Monitor and manage brand representation in search engines (Google, Bing) and social media engines, including:, • Knowledge Panels, • People Also Ask results, • Reviews snippets, • Wikipedia and third-party profile accuracy, • Search sentiment and keyword associations, • Lead initiatives that improve search reputation, organic visibility, and trust signals., • Collaborate with SEO teams to align reputation goals with broader search strategy.Ratings, Reviews & Third-Party Ecosystems, • Oversee presence and performance on key third-party platforms (e.g., Google Business, Yelp, TrustPilot, Better Business Bureau, health/finance/industry-specific sites)., • Develop and implement review-generation, response, moderation, and escalation workflows., • Analyze trends in ratings and reviews to identify operational or experience gaps; collaborate with CX teams on remediation.Executive & Leadership Digital Presence, • Manage digital identities for key executives, including bios, profiles, thought leadership content, and search presence., • Ensure accuracy and alignment of executive information across press, corporate assets, and external platforms., • Partner with Comms to support digital positioning for speaking events, announcements, and media moments.Social Listening & Narrative Intelligence, • Lead enterprise social listening capabilities to track sentiment, emerging conversations, reputational risks, and thematic trends., • Synthesize insights into actionable recommendations for leadership, PR, Marketing, and Product., • Run rapid-response processes for misinformation, crises, or trending negative narratives.Analytics, Reporting & Continuous Optimization, • Establish KPIs to measure digital reputation health, including sentiment indexes, visibility, authority, and trust signals., • Build dashboards and present insights regularly to senior stakeholders., • Identify opportunities to improve perception, strengthen trust, and differentiate the organization online.Cross-Functional Leadership, • Partner with Legal, PR, Comms, Marketing, CX, and Digital teams to ensure reputation risks and opportunities are understood and addressed., • Manage vendor and agency partners for monitoring, search reputation, social listening, and content development., • 4+ years of relevant work experience in digital reputation, digital communications, SEO/SEM, social listening, external communications, or corporate digital strategy., • 2+ years of experience monitoring, interpreting, and influencing online sentiment and search visibility., • 1+ years of experience with marketing measurement including a/b testing, campaign performance, forecasting vs. actuals, statistical significance, optimization and setting up measurable campaigns, • 3+ years of experience identifying new and innovative ways to solve problems through marketing, • 2+ years of experience with search engines, digital ecosystems, social platforms, and reputation management technologies., • 2+ years of experience leading complex initiatives from concept to implementation, collaborating with cross functional partners along the way, and getting executive buy in., • Experience managing agency partners or cross-functional project teams., • Experience in healthcare, insurance, financial services, or another regulated industry., • Experiencing navigating both B2B and D2C or B2B2C, • Proficiency with tools such as Brandwatch, Sprinklr, Meltwater, NetBase, Google Analytics, GSC, SEMRush, etc., • Understanding of accessibility, compliance, and privacy considerations for digital content. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

Job Description Catholic Charities of the Archdiocese of Newark is currently seeking Full Time Case Managers for our Mobile Response & Stabilization Services Program located in Jersey City, NJ. Requirements for the FT Crisis Intervention Case Manager • Bachelor Degree in social work or a related field ANNUAL SALARY AVAILABLE: $43,500 - $46,500 Duties and Abilities • Provide in-home and community based crisis de-escalation/intervention and assessment, safety planning as well as stabilization and case management services to families and children according to the families' individualized service needs. About the Mobile Response and Stabilization Services Program Charities’ Mobile Response program, based in Jersey City, New Jersey, provides families with counseling, guidance, and referral services to address juvenile crises and to help in stabilizing and preserving the family unit. The program addresses juvenile behavioral problems, such as truancy, chronic runaways, family disputes, and curfew violations. Mobile Response services are available 24 hours a day, seven days a week, 365 days a year, to help children and youth who are experiencing emotional or behavioral crises. The services are designed to defuse an immediate crisis, keep children and their families safe, and maintain the children in their own homes or current living situation (such as a foster home, treatment home or group home). Mobile response/crisis intervention workers respond to calls received by the program through a centralized screening entity that determines the need for services. Workers must respond to calls within one hour by traveling to wherever the crisis occurs, such as in the child’s/family’s home, in school, or other community locations. The Mobile Response program utilizes agency-owned cars that workers use to drive to the site of the crisis. How to Apply If you are a qualified candidate, passionate about working with children and families, please submit a resume online with desired hourly rate. AGENCY MISSION cJ1qLEa5QH

Job Description Position Summary A valued contributor to our respectful and rewarding work culture the Armed Security Guard is responsible for performing licensed security guarding duties to ensure the safety and security of assigned client location, its visitors, guests, residents and their property. By exhibiting vigilance and tactfulness in following company protocol, the Armed Security Guard is perceptive at identifying situational risk within assigned areas and prompt in communicating events to Site Supervisor/ Manager on duty. In alignment with fellow security staff and Operations' teams, the Armed Security Guard fosters best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an excellent client experience. WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY? Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work-life balance. At Arrow, we understand how important this is to our people. And our people are important to us. Additional Details: • Base hourly rate: $32.70, • Brooklyn NY, • Weekly pay, • Internal growth opportunities, • Flexible scheduling opportunities, • Employee PERKS program, including discounts on everyday purchases with many of our partners Essential Job Responsibilities: • Provides onsite watch/protection of assigned post and designated perimeter, • Observes, reports and supports client expectations, • Reports all breaches per applicable methods, • Utilizes company scheduling platform for clock-ins/clock-outs of scheduled shift, • Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol, • Alerts Supervisor on Duty when situation requires escalation per company protocol, • Assists fellow security guards with de-escalation when applicable per company protocol, • Follows procedures for fire prevention, property patrol, and incident reporting, • Works with diligence and respect to ensure the safety and security of assigned client, visitors and property, • Adheres to all Company service and operating standards, • Additional tasks as needed Minimum Qualifications/Requirements: • Valid New York State Armed Security License, • Unrestricted New York State Carry Permit (must be current and valid), • Retired Law Enforcement Officer status (local, state, or federal), • Professional demeanor, discretion, and confidentiality required, • Ability to work flexible hours, including evenings and weekends Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients. Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at . Please include your full name, contact information and details about your request in the email.

ROLE OVERVIEW This role serves as the primary e-commerce spokesperson for the region, supporting local teams across two areas: day-to-day operational issues and the deployment of regional projects. The position ensures local adoption of global initiatives, communicates key updates, and relays local needs to global teams to support accurate prioritization of issues and projects. MAIN OBJECTIVES • Act as the key regional point of contact for e-commerce operations and project deployment., • Cascade global information to local users and ensure alignment and adoption. Market Analysis & Performance • Identify and escalate local needs through regular benchmarking and deep analysis of regional KPIs., • Provide ongoing competitive and market intelligence to global stakeholders., • Lead end-to-end management of regional projects: defining requirements, building business cases, writing specifications, supporting grooming sessions, UAT, dry runs, Go/No-Go, and launch., • Represent regional needs throughout global project lifecycles., • Surface local requirements and follow each phase of deployment., • Support implementation of omnichannel services across stores (e.g., pickup, ship from store, returns); lead dry runs and confirm readiness., • Collect feedback from users, identify major run issues, escalate them, and participate in taskforces with technical teams when needed., • Track global issues and provide extended support during non-standard hours if required., • Communicate regularly with local teams on roadmaps, events, and issue resolutions (e.g., monthly community sessions)., • Organize local e-commerce events to drive engagement and gather feedback., • Minimum 5+ years’ experience in e-commerce or project management., • Strong understanding of North American and Latin American markets. Technical Skills Experience with: • OMS platforms (Manhattan ideal), • PIM/DAM, • CMS tools (e.g., SFCC, Algolia, Contentful, Buster), • BI tools (Tableau, Power BI), • Strong analytical skills, cross-team coordination, and adaptability., • Business acumen with the ability to build strong business cases and market assessments., • Excellent communication and storytelling skills, able to translate technical information for non-technical audiences., • Problem-solving mindset with the ability to propose solutions or strategic requests., • Strong collaboration across tech, product, logistics, finance, customer service, and brand teams., • Functional reporting to global e-commerce leadership., • Dotted-line reporting to regional leadership., • Close partnership with IT operations, product teams, roadmap teams, and all regional and local business stakeholders (customer service, operations, finance, etc.).

Job DescriptionWe’re building the next chapter of Talkiatry – one where AI reimagines how patients connect with care and how our teams deliver it with greater ease, speed, and personalization. As Senior Manager, AI Strategy & Operations, you’ll lead the design and deployment of AI solutions that make every patient interaction more seamless – from scheduling and support to follow-up and engagement – while enabling our clinicians and operations teams to focus on what matters most: delivering excellent care. This is a highly cross-functional, product-minded role that blends strategic vision with hands-on execution. Sitting at the intersection of technology, design, and operations, you’ll drive the thoughtful integration of AI across Talkiatry’s ecosystem. You’ll define and operationalize our AI roadmap, shaping where and how AI delivers measurable impact across patient experience, workflow efficiency, and operational performance. You’ll own the strategy and rollout for conversational agents, workflow automation, and decision intelligence – building the infrastructure that enhances patient experience and strengthens our operational backbone. You’ll bridge operational teams and technical partners – including Product, IT, Data, and Engineering – turning business needs into practical, system-level solutions that scale. With a strong understanding of how AI, data, and infrastructure connect across our core platforms, you’ll help ensure these systems integrate seamlessly to deliver efficient, measurable, and responsible AI capabilities. Over time, your work will help transform how patients access care, how we support them through treatment, and how technology amplifies our mission to make mental health care more accessible and effective. If you thrive at the intersection of strategy and execution, technology and empathy, this is your opportunity to shape how AI powers the next evolution of Talkiatry – with the accountability, detail, and discipline it takes to make innovation real.You will: • AI Strategy, Product Management & Infrastructure, • Partner with Product and Engineering leadership to define Talkiatry’s long-term AI infrastructure strategy, ensuring interoperability across platforms (Genesys, ServiceNow, Talkiatry core platforms, Snowflake, LLMs)., • Gather and translate patient needs and agent workflows into AI product requirements (voice and text), defining intents, escalation paths, and response hierarchies that balance safety, automation, and empathy., • Evaluate emerging technologies to guide the roadmap for AI tooling, model management, and automation pipelines., • Ensure every AI initiative advances Talkiatry’s goals of access to care, quality, and workforce efficiency., • Champion responsible AI principles in vendor selection, governance, and deployment practices., • AI Platform Operations & Performance Management, • Own day-to-day AI performance through platform dashboards, tracking metrics such as containment rate, CSAT, response accuracy, and resolution efficiency., • Conduct root-cause analyses on performance deviations, partnering with Product, Engineering, and Ops to translate results into model or workflow improvements., • Surface performance insights to the Quality & Training team for incorporation into AI retraining, QA frameworks, and knowledge base updates., • Maintain governance documentation for model versions, updates, and validation to ensure transparency and compliance., • Knowledgebase, Content & Prompt Management, • Oversee the AI-facing knowledge infrastructure, including taxonomy design, content ingestion workflows, and integration of source-of-truth systems., • Define and maintain prompt engineering and response standards for AI agents and copilots., • Collaborate with the Quality & Training team, who owns content creation, article optimization, and training for human and AI learners., • Build structured feedback loops from frontline teams and Operations to refine prompts, content, and knowledge architecture., • Establish unified processes for testing, version control, and model retraining tied to knowledge updates., • Project Management & Vendor Enablement, • Lead full-lifecycle AI implementations, from scoping and vendor selection to pilot, launch, performance tracking and optimization., • Manage AI vendor relationships, holding partners accountable to performance and timely delivery., • Develop clear project roadmaps, success metrics, and communication plans across Product, Engineering, and Operations., • Collaborate on documentation, training materials, and rollout support for internal and external stakeholders.You have:, • 7+ years of experience in product management, process automation, or technology operations, with hands-on experience applying AI or large language model (LLM) solutions to real-world workflows., • Proven success delivering large-scale AI or automation projects from concept through deployment., • Strong understanding of conversational AI platforms and voice/text agent design principles, with the systems thinking to architect how AI connects across data, telephony, CRM, and workflow tools (e.g., APIs, integrations, enterprise systems)., • Highly analytical with experience in product and operational analytics., • Skilled at translating business and user requirements into technical specification; experience in product management, technical program management, or systems enablement preferred., • Exceptional project management and vendor management capabilities; thrives in cross-functional environments., • Excellent communication skills – clear, structured, and equally fluent with technical and non-technical stakeholders., • Committed to ethical AI practices and data integrity in healthcare contexts.Why Talkiatry, • Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care, • Collaborative environment: be part of building something from the ground up at a fast-paced startup, • Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!, • Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands.

Job Description Position: Director of Operations Department: Operations Reports to: Chief Operating Officer Direct Reports: Director of Hospitality, Sales & Events Manager, General Managers Type: Full-Time, Exempt Position Summary The Director of Operations (DO) is responsible for overseeing multiple high-performing hospitality venues to ensure operational excellence, consistent quality control, and profitability across the portfolio. This senior leadership position partners closely with executive leadership to implement strategic goals, optimize systems, uphold brand standards, and deliver exceptional guest experiences. The DO is instrumental in developing management teams, enhancing service standards, maintaining compliance, overseeing new openings, and ensuring each location reflects the highest level of hospitality and care. This role requires hands-on leadership, financial acumen, and a deep commitment to mentoring and elevating staff performance at all levels. Key Responsibilities Operational Oversight • Serve as the strategic liaison to executive leadership, reporting on performance and aligning with company goals, • Standardize and monitor day-to-day operations across all properties to maintain consistent service excellence, • Implement systems for communication, training, and operational consistency, • Ensure staff adhere to all brand standards, product protocols, and guest service expectations, • Lead POS training and oversight (e.g., setup, admin, comps/voids, menu management), • Enforce safety standards and investigate workplace incidents to maintain a secure work environment, • Ensure compliance with Department of Health regulations and licensing across all locations, • Assist with the planning and operational rollout of new venue openings Financial Management • Oversee profitability across all venues and develop financial strategies aligned with business goals, • Create and manage operational budgets (daily, weekly, quarterly, annual), • Train management teams to use financial tools and dashboards to improve performance, • Identify and reduce excess costs through collaborative planning with property leaders, • Ensure accurate payroll, cash handling, loss prevention, and labor controls, • Approve payroll registers and manage hourly pay scale structures Team Leadership & Development • Serve as a role model for service excellence and hospitality, • Build morale and foster a collaborative, performance-driven team culture, • Support and mentor General Managers, Chefs de Cuisine, and Directors across all properties, • Lead performance reviews, training initiatives, and developmental plans for all management-level staff, • Approve hiring decisions, oversee staffing levels, and schedule senior leaders to ensure full coverage, • Act as final escalation point for employee relations and guest service resolution before HR intervention, • Partner with HR and People Ops to support compliant, healthy, and growth-focused workplace practices Event Participation & Brand Representation • Represent the organization in approved speaking engagements and community events, • Maintain brand voice and uphold organizational values during public appearances, • Collaborate with Communications & Brand Partnerships to approve and align external engagements Standards & Professional Expectations • Uphold brand values including hospitality, culture, learning, sustainability, and service, • Maintain professional presentation and groomed appearance per employee handbook, • Attend and contribute to all required training, meetings, and team development initiatives, • Demonstrate knowledge of the organization’s mission, offerings, and guest expectations, • Maintain and protect company assets, safety, and compliance standards Physical & Scheduling Requirements • Ability to work extended hours (including nights, weekends, holidays) and maintain a presence across all venues, • Able to stand and move for up to 12 hours per day, lifting up to 50 lbs and navigating multi-floor properties, • Must be able to work in varying temperature environments and travel between venues as needed Essential Skills & Competencies • Proven track record of multi-unit or senior-level hospitality operations leadership, • Strong understanding of restaurant software including POS, inventory, reservations, and Microsoft Office Suite, • Excellent communicator with the ability to coach, train, and inspire diverse teams, • Expertise in safety compliance, food & beverage service protocols, and hospitality systems, • Committed to financial responsibility, guest satisfaction, and long-term organizational success Certifications & Education • New York City Food Handlers Certificate, • TIPS Certification, • Bachelor’s degree in Hospitality or relevant field preferred

Job DescriptionThe Role: A Service Delivery Manager COE has primary accountability for the successful delivery of services associated with ION’s Center of Excellence (CoE) program. CoE is a tiered set of premium support services created to help clients manage and improve the processes surrounding their ION system usage more efficiently. The Service Delivery Manager COE is responsible for business development for new and existing customers, defining the services to be provided under the CoE program, ensures quality delivery, and act as the primary contact for customers escalations. This is a client facing role, where the Service Delivery Manager COE would be interacting with designated client stakeholders to review overall service quality. This position may require some travel.Key Responsibilities • Define CoE scope and strategy for delivery to meet customers’ business requirements, • Responsible for driving customer satisfaction through focus on accountability and quality, including regular customer account reviews, • Manage CoE resource and revenue to the agreed budget, including revenue forecasting and impact analysis, • Point of contact for customer escalation issues, • Improve service maturity of CoE business line to increase efficiency. Establish methodologies and processes to ensure quality, consistency, repeatability, and efficiency in solution delivery, • Expand CoE business line financial contributions. Work with Sales and Account Management to develop a CoE program tailored to the customers’ requirements, • Demonstrate reliability in execution of quality CoE services and demonstrate success in delivery of contracted services, • Own CoE engagements in ION’s resource management system (Kimble), update resource demand profiles and support resource owners with resource allocation, • Manage resource demand, attend staffing calls in respective areas and follow escalation process, • Provide regular reporting on CoE Service utilization and margin by customer and service type, • Increase awareness and value recognition of CoE service to develop pipeline and customer referencesRequired Skills, Experience and Qualifications, • Bachelor’s Degree or Master's Degree in Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience in a related field, • Excellent client-facing/influencing skills, • Excellent interpersonal skills, • Excellent written and oral communication skills, • Ability to work as part of a project team structure, • Ability to work onsite at client locations, • Ability to manage portfolio of COE engagements at any given time, • Proven leadership skills with teams of five or more professionals, • 7+ years of experience with comprehensive life cycles at ION or other software, consulting, or systems integration firm with delivery responsibility to client organizations

Job Description DUTIES AND KEY RESPONSIBILITIES: Resident Experience & Service Excellence • Lead the move-in and first 30-day programs, including personal welcome receptions, post-move tours, introductions to residents, and structured check-ins at 10-day, 30-day, 60-day, and biannual intervals., • Manage communications with residents and families throughout the resident lifecycle (pre-admission, admission, maintenance, crisis, discharge), coordinating with ED and Case Manager to review service delivery failures., • Develop, implement, and enforce signature service standards covering greeting procedures, response times (24-hour non-urgent, 2-hour priority), complaint escalation, and resolution processes., • Establish service recovery protocols to ensure 95%+ resident satisfaction scores in non-care areas (Dining, Housekeeping, Maintenance, Programming)., • Collaborate with Culinary and Lifestyle teams to coordinate private family celebrations, holiday events, wine tastings, and cooking demonstrations., • Oversee seasonal décor updates and ensure alignment with brand standards in collaboration with Lifestyle Director., • Recruit, onboard, manage, and provide ongoing coaching to concierge team members (FT and PT)., • Provide guidance, but not direct oversight, to Dining Room and Housekeeping teams regarding service standards., • Develop monthly training programs covering senior-specific communication, hospitality practices, and sales-focused customer interactions., • Conduct quarterly performance reviews, implement recognition programs, and track hospitality service metrics using SOE standards in Power BI., • Oversee concierge operations, ensuring professional appearance, responsiveness, and hospitality-driven service., • Coordinate lifestyle activities, transportation, and entertainment bookings to enhance the resident experience., • Support alternative revenue initiatives, including guest dining, private event hosting, and premium service offerings., • Conduct daily walkthroughs of common areas, dining spaces, and high-traffic zones to identify and address issues immediately., • Participate in resident councils, suggestion programs, and satisfaction surveys, implementing action plans based on feedback., • Support sales team during prospective resident tours, highlighting hospitality standards and resident testimonials.

Job DescriptionNew York, NY Hybrid Hiring Range: $170,000-$190,000 Workday HRIS and Payroll Management a must The Total Rewards Operations Manager is responsible for the direction of Workday operations and Payroll management for Apple Bank. The incumbent leads all Workday activities, including but not limited to the administration of system configurations, data integrity, integrations with third party vendors and system security, as well as the maintenance of employee and manager self-service function in the Workday system. The Total Rewards Operations Manager oversees the daily tasks for a team of payroll and HRIS professionals for Apple Bank’s 1300+ employees, ensuring compliance with applicable federal, state, and local regulations. The Manager is the main point of contact for internal and external audits, risk management and vendor management related to payroll, benefits, and compensation. ESSENTIAL DUTIES & RESPONSIBILITIES • Partner with all areas of the HR team (Talent, Training, Benefits, and Compensation, Employee Relations) to define, establish and modify business processes and specifications related to the configuration of Workday and peripheral HR systems., • Ensure highest level of processing and administrative accuracy, data security and integrity across system platforms; develop and maintain controls to prevent unauthorized user access to system information., • Act as lead technical contact for all cyclical processes; such as; annual comp review, performance reviews, open enrollment, etc., • Act as subject matter expert and system administrator for Workday, including day-to-day troubleshooting and emergency intervention when required; assume responsibility for vendor management, including escalation of issues that require remediation., • Own all integrations including day-to-day maintenance, configuration changes, and initial setup., • Main contact with third party AMS provider for additional Workday support as needed., • Provide strategic leadership for Payroll function by developing and overseeing the administration of policies and procedures to ensure Bank compliance with all federal, state, and local payroll and tax regulations., • Maintain all payroll information in accordance with statutory requirements., • Lead team of associates who administer payroll for 1300+ employees, ensuring timely and accurate bi-weekly and ad hoc payroll processing., • Review payroll preparation activities, including the entry of employee change information, new hire set up, employee terminations, auditing, and reporting; review accuracy of payments and pay statements, and conduct post payroll audits., • Provide Workday support to all departments on matters related to Workday functionality., • Audit and approve transmissions for tax and garnishment payments along with related reports., • Identify opportunities for existing process and system improvements, as well as appropriate new technologies., • Manage the preparation of annual W-2 and related tax filings, as well as any other regulatory requirements., • Oversee Internal Audit and external regulators regarding payroll, benefits, retirement audit/compliance inquiries; provide documentation upon request., • Keep abreast of all federal and state payroll tax law changes., • Perform additional duties upon request. SKILLS, EDUCATION, & EXPERIENCE • Bachelor’s degree in related field required., • 6 + years of related HRIS, Payroll, and Time & Attendance system experience., • Must have at least 2 years of experience managing Payroll/HRIS team., • Must have experience configuring Workday., • Workday certifications are a plus., • In-depth knowledge of payroll calculations and processing procedures, laws, taxes, and best practices., • Knowledge of local and federal compliance related wage payment and payroll tax matters., • Certified Payroll Professional (CPP) a plus., • Proficient in Microsoft Office suite of products, including advanced Excel skills., • Strong understanding of accounting principles., • Excellent communication skills – verbal, written and presentation., • Must have strong client service skills, demonstrating the ability to communicate effectively with technical and non-technical colleagues at all levels of the organization, including staff, managers, and senior management., • Ability to multi-task and adapt to changing priorities in a fast-paced environment. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.