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OtherCustomer assistant jobs in Jersey City, New Jersey (NJ) State
Are you a business? Hire customer assistant candidates in Jersey City, NJ
- JOHN LEE CONSTRUCTION
Customer Service Representative (CSR)2 months ago$35–$40 hourlyFull-timeJersey CityJohn Lee Construction Company is looking for a positive and professional Customer Service Representative to join our growing team in Newark, NJ. In this role, you’ll be our customers’ first point of contact, responsible for delivering a best in class customer support experience. At John Lee Construction, we’re committed to fostering an environment that’s welcoming, inclusive and respectful. We’re proud to have a 4.5 star rating on Indeed Company Pages from our employees. We also offer plenty of opportunities to advance into management since we promote from within
Immediate start!Easy apply - Technocrat consultant
Senior Business Analyst1 month agoFull-timeJersey CityPosition: Sr. Business Analyst Department/Program: Financial Modeling Job Description & Qualification Notes: Sr. Business Analyst Financial Modeling department Requirements gathering Working on white papers Former financial modeler in the past, or developer background is a plus Senior Business Analyst Responsibilities: Collaborate with business units and IT teams to understand, document, and analyze business processes and requirements. · Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards. Participate in Agile ceremonies including sprint planning, review, and retrospectives. Communicate tradeoffs to business partners and work with them to shape requirements accordingly. Translate business ness or user requirements into clear, detailed functional and non-functional requirements for IT solutions. · Work with business and delivery teams to prioritize requirements. Conduct data analysis and utilize business intelligence tools to provide actionable insights and support decision-making. Document current processes and models to understand inefficiencies or gaps. Identify and assist in prioritizing opportunities to streamline business processes. Qualifications: · Bachelor’s degree (or equivalent years of experience) in Business, Information Technology, or related field. Minimum of 5+ years of experience as a Business Analyst in an IT environment. Strong understanding of business process mapping, requirements gathering techniques, and Agile practices. Excellent verbal and written communication skills, capable of conveying technical and Agile-related information to non-technical stakeholders. Demonstrated problem-solving and critical thinking skills. Proficiency in Microsoft 365 Office Suite and familiarity with Agile planning and collaboration tools. · Hands-on experience working with senior leadership/stakeholders · Strong customer focus, with the ability to gather and apply feedback effectively. · Expertise in managing and prioritizing backlogs · Proficiency in defining clear and detailed requirements (User stories) for the development team. Experience in the secondary mortgage industry · Experience of data experience (financial modeling and engaged with model owners) Skills / Certifications · Bachelors’ degree required / MBA preferred · Excellent cross-functional team experience · Experience working with Agile tools (Jira, Confluence, etc) · Strong familiarity with design thinking and human centered design
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