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Escalation manager jobs in Jersey City, New Jersey - Page 2Create job alerts

Are you a business? Hire escalation manager candidates in Jersey City, NJ

  • Head of Corporate IT & Security
    Head of Corporate IT & Security
    6 days ago
    Full-time
    New York

    About Blank Street Blank Street is on a mission to become the defining food & beverage brand of our generation. At 100+ locations, we've built one of the fastest-growing consumer brands in the US and UK, and are quickly becoming the go-to spot for the next generation of coffee and matcha drinkers. With a large global roadmap ahead, we're shaping the future through elevated beverages, thoughtful store designs, and hospitality-driven experiences. Add a Spark to the Ordinary Corporate IT is a critical enabler of how Blank Street grows, powering our teams to move fast, stay connected, and operate securely at scale. This role leads the strategy and execution of Corporate IT, with clear decision-making ownership and close, dotted-line partnership with Field IT leads across the US and UK to ensure a seamless, high-performing experience across every store and office. What You'll Own: • Corporate IT strategy and operating model (support intake, prioritization, escalation, documentation), • Dotted-line partnership with Ishaq (UK Field IT) and alignment with the US Field IT hire --- you set global strategy and standards, local teams execute, • Security fundamentals: identity, access, endpoint security posture, incident readiness, • MDM and endpoint standards: provisioning, compliance, refresh cycles, secure configuration baselines, • SaaS consolidation: reduce sprawl, manage vendors, improve cost and risk controls, • Training and enablement: onboarding/offboarding, security hygiene, self-serve playbooks, • AI enablement and governance: safe usage policy, approved tools, training, evaluation of new tools, • Field IT alignment (US + UK): standards, tooling alignment, decision-making, escalations Who You Are: • Senior operator who can set strategy and build an IT operating model from scratch --- this is a greenfield function, • Strong security and risk mindset with practical, hands-on execution, • Clear communicator who can train and influence across the business, from store teams to executives, • Comfortable working across geographies (US + UK) and multiple retail sites, • Experience with AI governance and establishing safe usage policies across an organization Requirements: • 8+ years in Corporate IT, IT Operations, Security, or related roles, • Hands-on experience with identity/access management and endpoint management (MDM), • Experience consolidating SaaS tools and managing vendors/budgets, • Experience operating across multiple sites and geographies, • Experience building or scaling an IT function (not just maintaining an existing one), • Familiarity with AI tool governance and policy development is a plus, • Background in retail, hospitality, or multi-site consumer businesses is a plus Benefits & Perks: • $150,000 - $200,000 annual base salary, • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future., • Equity package, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers, • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • Junior WMS & TMS Support Consultant
    Junior WMS & TMS Support Consultant
    14 days ago
    $60000–$65000 yearly
    Full-time
    Manhattan, New York

    Position Overview We are looking for a motivated and detail-oriented Junior WMS & TMS Support Consultant to join our growing team. This role is ideal for someone looking to build a long-term career in supply chain technology, warehouse management systems (WMS), and transportation management systems (TMS). The successful candidate will assist with day-to-day customer support, troubleshooting, system maintenance, and implementation-related activities while gaining hands-on experience with logistics and ERP-integrated platforms. This position offers a strong growth path into a Functional Consultant, Technical Consultant, or Support Management role. Responsibilities • Provide first-level support for WMS and TMS applications, • Troubleshoot software, database, and web application issues, • Assist customers with system configuration and operational questions, • Monitor support tickets and ensure timely resolution and follow-up, • Work with senior consultants on implementations, upgrades, and testing, • Execute SQL queries for troubleshooting, reporting, and data validation, • Support integrations between WMS/TMS platforms and ERP systems, • Document support cases, solutions, and internal procedures, • Assist with user training and customer onboarding activities, • Collaborate with development and operations teams to escalate complex issues Required Skills & Qualifications • Basic to intermediate knowledge of Microsoft SQL Server (MSSQL), • Understanding of web applications and browser-based systems, • Familiarity with Warehouse Management Systems (WMS), • Strong troubleshooting and problem-solving skills, • Excellent communication and customer service abilities, • Ability to manage multiple tasks and priorities, • Strong attention to detail and willingness to learn, • Basic understanding of logistics, warehousing, or transportation processes is preferred Preferred Qualifications • Exposure to Transportation Management Systems (TMS), • Experience with ERP systems such as SAP Business One, Acumatica, or similar platforms, • Knowledge of APIs, integrations, or EDI is a plus, • Previous helpdesk or software support experience is beneficial Career Growth Opportunities This role is designed as an entry point into the consulting and supply chain software industry. Successful candidates will have the opportunity to grow into: • WMS/TMS Functional Consultant, • Technical Consultant, • Project Coordinator, • Support Team Lead, • Support Manager What We Offer • Hands-on training and mentorship, • Career development opportunities, • Exposure to real-world logistics and supply chain operations, • Collaborative and fast-paced environment, • Opportunity to work with modern warehouse and transportation technologies Location Hybrid/New York Employment Type Full-Time How to Apply Please submit your resume along with a brief introduction outlining your experience and interest in warehouse and transportation technology solutions.

    Immediate start!
    Easy apply
  • Flea Market Manager
    Flea Market Manager
    17 days ago
    $18–$20 hourly
    Part-time
    Manhattan, New York

    Are you an organized team leader, who can manage a flea market in Manhattan? Position Overview The Market Manager is responsible for the on-ground execution of GoodFlea markets, ensuring that every market day runs smoothly, efficiently, and delivers a high-quality experience for both vendors and customers. This role focuses on real-time coordination, team supervision, and operational execution. The Market Manager ensures that all plans set by the Operations Manager are implemented effectively on the ground. You are not building the system, you are executing it to a high standard, ensuring everything runs as planned and issues are resolved quickly and professionally. ROLE AND RESPONSIBILITIES Work requirements and tasks will be guided by laid down policies and procedures, but will broadly fall under the following Key Responsibility Areas (KRAs): • Market Execution & On-Ground Operations, • Oversee full market day execution including setup, live trading hours, and breakdown, • Ensure all operational plans are executed accurately and on time, • Coordinate layout implementation, vendor placement, and overall market flow, • Ensure readiness of all materials, equipment, and setup requirements 1. Vendor Management & Experience • Manage vendor check-in, onboarding on-site, and booth allocation, • Act as the primary point of contact for vendors throughout market day, • Ensure vendors are supported, informed, and operating smoothly, • Handle vendor concerns and resolve issues in real time 1. Team Supervision & Coordination • Supervise on-ground staff and assign clear roles and responsibilities, • Ensure all team members understand their tasks and timelines, • Monitor team performance and ensure accountability during execution, • Maintain strong communication across all staff during market operations 1. Customer Experience & Environment Management • Ensure the market environment is organized, clean, and visually appealing, • Monitor customer flow and overall experience throughout the day, • Support customer interactions where needed, • Maintain a professional, welcoming, and energetic atmosphere 1. Real-Time Problem Solving • Identify and resolve operational issues quickly and effectively, • Manage unexpected challenges (delays, vendor issues, staffing gaps, etc.), • Escalate complex issues to the Operations Manager when necessary, • Maintain composure and control under pressure 1. Monitoring & Reporting • Track attendance, vendor activity, and overall market performance, • Provide feedback on operational challenges and improvement areas, • Report key observations and issues after each market day, • Support continuous improvement of market execution KEY PERFORMANCE INDICATORS (KPIs) • Smooth execution of market days (setup, live operations, breakdown), • Vendor satisfaction and on-ground experience, • Team coordination and efficiency during market operations, • Customer experience and overall market environment, • Speed and effectiveness of issue resolution, • Adherence to operational plans and timelines, • Quality and clarity of post-market reporting EXPERIENCE PROFILE • Diploma or Degree in Business, Events, Hospitality, or related field, • 2–4 years experience in events, retail operations, or market environments, • Experience managing teams or coordinating on-ground operations, • Experience in fast-paced, customer-facing environments is an advantage PERSONAL ATTRIBUTES • Highly organized and detail-oriented, • Strong leadership presence and ability to manage teams on the ground, • Confident communicator with strong interpersonal skills, • Calm under pressure and solution-oriented, • Energetic and able to sustain performance in high-activity environments, • Proactive and takes ownership of execution, • Strong multitasking and coordination ability, • Positive, professional, and customer-focused

    Immediate start!
    No experience
    Easy apply
  • Substitute Teacher
    Substitute Teacher
    18 days ago
    $130–$200 hourly
    Part-time
    Manhattan, New York

    School Professionals is recruiting for substitute teachers to work in Charter and Private Schools for this school year. We offer opportunities for both short- and long-term assignments. This offers flexibility to create your own schedule. We are looking for both new and experienced teachers. Substitute Teachers are responsible for teaching age-appropriate lessons, overall classroom management and supervision, and the academic and social-emotional growth of students. While some assignments/classrooms may include an Assistant Teacher or Co-Teacher model, a Teacher role always carries the primary responsibility for the students, whether alone or with another educator. Requirements: • 3+ months experience working with students in a traditional classroom or analogous setting. This can include substitute teaching, student teaching, after school counselor, coach, tutor, camp counselor, religious school instructor, higher education professor, etc., • *Bachelor's degree or higher – New York Employees., • Be flexible to cover a variety of grades and subjects based on school needs which are subject to change at any time., • Excellent classroom management skills and ability to keep students engaged, focused, and motivated. Ability to circulate classrooms or other spaces to supervise and assist students as necessary. Manage student behavior in a positive manner and be able to de-escalate situations., • Excellent communication skills. Be patient and exercise sound judgment., • Lesson planning, taking and reporting student attendance, grading/scoring, light administrative duties, organizing the classroom, recess, lunch duty, attending field trips, some lifting duties as needed., • Attend meetings such as professional development, parent teacher conferences, etc. if requested/approved by school/program and School Professionals. How to Apply: Please submit your resume here, Substitute Teacher Jobs Available Now: Get Paid to Teach. We are happy to review and be in touch. -- COMPANY OVERVIEW This job is presented to you by School Professionals, a division of the TemPositions Group of Companies. Enjoy exceptional compensation, benefits, and a wealth of opportunities in education. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

    Immediate start!
    Easy apply
  • Shift Leader
    Shift Leader
    5 days ago
    $18–$22 hourly
    Part-time
    Long Island City, Queens

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Medical, dental, and vision insuranc e to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Growth opportunities at every level --- we invest in developing leaders from within, • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. ++ How You'll Impact ++ The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. ++ What You'll Do ++ Operational Excellence • Ensure store profitability by driving sales, controlling labor, and managing cost of goods., • Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards., • manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes., • Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies., • Review and manage daily time punches to address any time clock issues., • Control cash and receipts through adherence to cash handling and reconciliation procedures., • Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development • Hire, train, coach, and evaluate team members in conjunction with the General Manager., • Lead by example with a guest-first mindset, fostering a positive and productive environment., • Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes., • Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks., • Resolve conflicts and escalate issues as needed to the General Manager, • Model and uphold HR policies, ensuring team members have access to available resources., • Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement • Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach., • Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation, • Promote NAYA's catering services and assist in taking orders as needed ., • Can execute all catering and third party orders with ease, understanding the importance of on time delivery., • Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities • Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics., • Perform cash counting, banking/deposit tasks, and manage discounts and promotions., • Handle guest incidents and worker's compensation reports when necessary. Additional Skills & Abilities • Has mastered kitchen operations, COGS and labor management, line service and throughput, • Handle delivery issues and third-party dispatches promptly and efficiently., • Ensure the store is opened and closed following NAYA's opening and closing procedures., • Serve as a strong role model, earning team respect and providing coaching as needed. ++ Who You Are ++ • 2+ years of related leadership experience at a similar caliber concept, • Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties., • Adaptable in a fast-paced and challenging work environment, • Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism, • Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency, • Exhibits strong time management and organizational skills, • Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed, • Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

    Easy apply
  • Bakery Clerk Full Time
    Bakery Clerk Full Time
    1 month ago
    Full-time
    Hudson Exchange, Jersey City

    BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* Eligibility requirements vary by position. Job Summary Proofs and bakes all unfinished bakery goods by following each item’s product handling information using ovens and/or other equipment. Unpacks bakery goods from the freezer and displays proper amounts based on bakery production chart recommendations, including safe handling and storage instructions. Maintains all cleaning and safety standards within the bakery department. Team Members: Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance. We strive for flawless execution and hold ourselves accountable. Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate. Ensure a safe and positive environment for our members and each other. Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals. Move with speed and agility in everything we do. Innovate and adapt so we can move as fast as the world around us. Maintain a friendly and positive attitude. Members: Deliver service excellence through all points of contact. Resolve and deescalate to address every member concern. Ensure a safe and positive environment and experience for the members. Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean Club Standards: Work as a team to deliver GOLD club standards daily. Work with commitment and pride to deliver GOLD- Grand opening look daily All items stocked and promotional plans executed Maintain visible accurate signage Clean and organized, inside and out Know your Business: Understand how to access and read production and/or financial performance reporting for your department See the connection between consistent execution and the positive impact it can have on the business Major Tasks, Responsibilities, and Key Accountabilities Answers questions and recommends bakery items. Answers Member calls and takes special orders. Proofs and bakes all unfinished bakery goods by following each item’s product handling information using ovens and/or other equipment. Uses bakery production charts as a guide for production and display needs. Gathers products to be prepared for the next business day. Packages freshly baked goods, including cookies, Danish pastries, muffins, rolls, breads, pies, cakes, and other items as needed. Unpacks bakery goods from the freezer and displays proper amounts based on bakery production chart recommendations. Decorates special order or case product. Rotates and stores bakery products following proper work methods on food safety, food freshness, and product handling policies and procedures. Receives, inspects, and stores bakery shipments. Rotates and stores bakery products following food safety, food freshness, and product handling policies and procedures. Ensures that all products are fresh and meet company quality standards. Checks for out-of-date products daily and follows salvage and stale product policies and procedures. Generates labels and price tickets for bakery goods and performs price check functions when necessary. Ensures all items are accurately priced. Cleans and sanitizes equipment, display fixtures, and food surfaces in the bakery, including ovens, cooking utensils, refrigerated cases, display racks, and tables. Operates and handles bakery equipment using proper work methods in accordance with safety policies and procedures. Maintains all club policies and procedures. Performs other duties as assigned, including working in other departments as needed. Regular, predictable, full attendance is an essential function of this job. Qualifications Experience working in a bakery or customer service oriented environment preferred. Knowledge of bakery products preferred. At least 18 years of age. Environmental Job Conditions Most of the time is spent moving about non hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, which can require bending, handling, pulling, reaching, pushing and/or stooping. Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance. Located in a comfortable indoor environment with frequent exposure to temperature extremes from freezers, ovens, and/or coolers. There may be frequent exposure to cleaning agents. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $17.75 - $21.30

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  • Shift Leader
    Shift Leader
    5 days ago
    $20–$24 hourly
    Full-time
    Dumbo, Brooklyn

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Medical, dental, and vision insurance to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Growth opportunities at every level --- we invest in developing leaders from within, • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. ++ How You'll Impact ++ The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. ++What You'll Do++ Operational Excellence • Ensure store profitability by driving sales, controlling labor, and managing cost of goods., • Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards., • manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes., • Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies., • Review and manage daily time punches to address any time clock issues., • Control cash and receipts through adherence to cash handling and reconciliation procedures., • Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development • Hire, train, coach, and evaluate team members in conjunction with the General Manager., • Lead by example with a guest-first mindset, fostering a positive and productive environment., • Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes., • Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks., • Resolve conflicts and escalate issues as needed to the General Manager, • Model and uphold HR policies, ensuring team members have access to available resources., • Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement • Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach., • Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation, • Promote NAYA's catering services and assist in taking orders as needed ., • Can execute all catering and third party orders with ease, understanding the importance of on time delivery., • Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities • Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics., • Perform cash counting, banking/deposit tasks, and manage discounts and promotions., • Handle guest incidents and worker's compensation reports when necessary. Additional Skills & Abilities • Has mastered kitchen operations, COGS and labor management, line service and throughput, • Handle delivery issues and third-party dispatches promptly and efficiently., • Ensure the store is opened and closed following NAYA's opening and closing procedures., • Serve as a strong role model, earning team respect and providing coaching as needed. ++Who You Are++ • 2+ years of related leadership experience at a similar caliber concept, • Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties., • Adaptable in a fast-paced and challenging work environment, • Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism, • Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency, • Exhibits strong time management and organizational skills, • Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed, • Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

    Easy apply
  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    2 months ago
    $30–$45 hourly
    Full-time
    Manhattan, New York

    PPC Group is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience with our services. Key Responsibilities: • Respond promptly and professionally to customer inquiries via various channels (phone, email, chat)., • Resolve customer issues and complaints efficiently and effectively, escalating complex cases when necessary., • Provide accurate information regarding products, services, and company policies., • Process orders, manage returns, and handle exchanges with attention to detail., • Maintain accurate customer records and document all interactions., • Collaborate with internal teams to ensure customer satisfaction and continuous improvement of service. What We Are Looking For: • Proven experience in a customer service role, preferably in a fast-paced environment., • Excellent verbal and written communication skills., • Strong problem-solving abilities and a customer-centric approach., • Proficiency in using CRM software and other relevant tools., • Ability to work independently and as part of a team., • A positive attitude and a passion for helping others. Join PPC Group and contribute to a team committed to excellence in customer care!

    Immediate start!
    Easy apply
  • Shift Leader
    Shift Leader
    5 days ago
    $18–$22 hourly
    Part-time
    Dumbo, Brooklyn

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Medical, dental, and vision insurance to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Growth opportunities at every level --- we invest in developing leaders from within, • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. ++ How You'll Impact ++ The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. ++What You'll Do++ Operational Excellence • Ensure store profitability by driving sales, controlling labor, and managing cost of goods., • Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards., • manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes., • Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies., • Review and manage daily time punches to address any time clock issues., • Control cash and receipts through adherence to cash handling and reconciliation procedures., • Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development • Hire, train, coach, and evaluate team members in conjunction with the General Manager., • Lead by example with a guest-first mindset, fostering a positive and productive environment., • Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes., • Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks., • Resolve conflicts and escalate issues as needed to the General Manager, • Model and uphold HR policies, ensuring team members have access to available resources., • Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement • Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach., • Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation, • Promote NAYA's catering services and assist in taking orders as needed ., • Can execute all catering and third party orders with ease, understanding the importance of on time delivery., • Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities • Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics., • Perform cash counting, banking/deposit tasks, and manage discounts and promotions., • Handle guest incidents and worker's compensation reports when necessary. Additional Skills & Abilities • Has mastered kitchen operations, COGS and labor management, line service and throughput, • Handle delivery issues and third-party dispatches promptly and efficiently., • Ensure the store is opened and closed following NAYA's opening and closing procedures., • Serve as a strong role model, earning team respect and providing coaching as needed. ++Who You Are++ • 2+ years of related leadership experience at a similar caliber concept, • Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties., • Adaptable in a fast-paced and challenging work environment, • Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism, • Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency, • Exhibits strong time management and organizational skills, • Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed, • Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

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  • Construction Project Executive
    Construction Project Executive
    2 months ago
    $125000–$150000 yearly
    Full-time
    East Williamsburg, Brooklyn

    Job description: Company Overview We are a well-established roofing and façade restoration construction company specializing in commercial and multi-family buildings. Our services include roofing systems, façade repairs, masonry, waterproofing, and complete building envelope restoration. We are seeking a seasoned Project Executive to lead project teams, oversee complex restoration work, and drive operational and financial success. Position Summary The Project Executive is responsible for executive-level oversight of all assigned roofing and façade restoration projects. This role ensures projects are delivered safely, on schedule, and within budget while maintaining the highest quality standards. The Project Executive works closely with ownership, clients, consultants, and internal teams to support company growth and long-term success. Key Responsibilities • Provide executive oversight of multiple roofing and façade restoration projects, • Lead, mentor, and manage Project Managers, Superintendents, and field personnel, • Oversee budgets, forecasting, cost control, and project profitability, • Ensure compliance with safety programs, quality standards, and company policies, • Serve as senior point of contact for owners, property managers, engineers, and architects, • Support preconstruction efforts including estimating, scope reviews, and contract negotiations, • Manage escalated project issues, change orders, and risk mitigation, • Ensure consistent execution of building envelope best practices, • Drive process improvement and operational efficiency across all projects Required Qualifications • 10+ years of construction experience with a strong focus on roofing and façade restoration, • 5+ years in a senior leadership role (Project Executive, Senior Project Manager, Operations Manager), • Extensive knowledge of roofing systems, façade assemblies, masonry, and waterproofing, • Proven experience managing large-scale commercial or multi-family restoration projects, • Strong financial, scheduling, and contract management skills, • Excellent leadership, communication, and decision-making abilities Preferred Qualifications • Bachelor’s degree in Construction Management, Engineering, or related field, • Experience working on occupied buildings and phased restoration projects, • Proficiency with construction management and estimating software Benefits Competitive base salary with performance based bonus Health insurance Paid time off and holidays Career advancement with a growing roofing & façade restoration firm Schedule Monday to Friday Job site visits as required Job Type: Full-time Benefits: Health insurance 401K Paid time off

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  • Shift Leader
    Shift Leader
    5 days ago
    $18–$22 hourly
    Part-time
    Williamsburg, Brooklyn

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Medical, dental, and vision insuranc e to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Growth opportunities at every level --- we invest in developing leaders from within, • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. ++ How You'll Impact ++ The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. ++ What You'll Do ++ Operational Excellence • Ensure store profitability by driving sales, controlling labor, and managing cost of goods., • Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards., • manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes., • Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies., • Review and manage daily time punches to address any time clock issues., • Control cash and receipts through adherence to cash handling and reconciliation procedures., • Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development • Hire, train, coach, and evaluate team members in conjunction with the General Manager., • Lead by example with a guest-first mindset, fostering a positive and productive environment., • Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes., • Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks., • Resolve conflicts and escalate issues as needed to the General Manager, • Model and uphold HR policies, ensuring team members have access to available resources., • Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement • Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach., • Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation, • Promote NAYA's catering services and assist in taking orders as needed ., • Can execute all catering and third party orders with ease, understanding the importance of on time delivery., • Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities • Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics., • Perform cash counting, banking/deposit tasks, and manage discounts and promotions., • Handle guest incidents and worker's compensation reports when necessary. Additional Skills & Abilities • Has mastered kitchen operations, COGS and labor management, line service and throughput, • Handle delivery issues and third-party dispatches promptly and efficiently., • Ensure the store is opened and closed following NAYA's opening and closing procedures., • Serve as a strong role model, earning team respect and providing coaching as needed. ++ Who You Are ++ • 2+ years of related leadership experience at a similar caliber concept, • Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties., • Adaptable in a fast-paced and challenging work environment, • Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism, • Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency, • Exhibits strong time management and organizational skills, • Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed, • Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

    Easy apply
  • Event Sales Assistant
    Event Sales Assistant
    2 months ago
    $25–$30 hourly
    Full-time
    Manhattan, New York

    About the Role: Join us as an Entry Level Customer Service Representative and kickstart your career in a dynamic and supportive environment. We are looking for enthusiastic individuals who are passionate about providing exceptional customer service and eager to grow with our team in New York. Responsibilities: Provide outstanding customer service by addressing inquiries and resolving issues promptly. Assist customers with product information, order processing, and account management. Communicate effectively with team members to ensure a seamless customer experience. Maintain accurate records of customer interactions and transactions. Identify and escalate complex issues to the appropriate department. Participate in training sessions to enhance product knowledge and customer service skills. Contribute to team goals by meeting individual performance metrics. Support marketing initiatives by promoting new products and services to customers. Requirements: High school diploma or equivalent; college degree preferred. Strong communication skills, both verbal and written. Ability to work in a fast-paced environment while maintaining attention to detail. Customer service experience is a plus, but not required. Proficient in using computers and customer service software. Positive attitude and a willingness to learn. Team player with strong interpersonal skills. About Us: We are leaders in customer acquisition and service solutions for over a decade. Our commitment to excellence and customer satisfaction has earned us a loyal client base, while our supportive team culture makes us a great place for employees to thrive and grow professionally.

    Immediate start!
    No experience
    Easy apply
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