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Job Description Job title Bilingual Contact Center Associate Job type Full-time Employee type Not Exempt Team Contact Center Reports to Contact Center Manager Location Onsite Duties and Responsibilities The Bilingual Contact Center Associate will assist class members with inquiries related to a company’s product and services. Job Duties and Responsibilities: • Conducts day-to-day communication with class members for multiple cases assigned, • Provides back-up and support for day-to-day communication with class members for cases assigned to others, as needed, • Professionally and expertly conducts telephone communication with class members, ensuring class members receive timely and accurate information that meets their needs, • When necessary, Reviews each assigned email inbox daily, providing satisfactory responses to each class member’s email, • Is available for special projects assigned by the Operations Management Team. These projects may include making outgoing calls, monitoring Zendesk emails, or an assigned email inbox., • Works effectively with Contact Center Team Lead as first point of escalation to ensure escalated class member situations are resolved in a timely manner, • Independently handles all day-to-day administrative responsibilities associated with each assigned case, • Handles sensitive information and data for special cases concerning secure information, as needed, • Proactively reviews and understands all documentation associated with each assigned case, • Handles tasks requiring strong attention to detail after completing extensive training., • Assists with training of individuals in administrative roles, upon the request of manager, • Communicates regularly and effectively with all colleagues, • Meets regularly with managers to provide feedback and facilitate communication, • Adheres to all business processes while performing tasks, • Able to take on new tasks and responsibilities as needed, • Performing other work-related duties as assigned by management Qualifications The essential qualifications include, but are not limited to the following Education and Experience: • Bilingual (Spanish & English), • Customer service experience required, • High School Diploma or equivalent, • Excellent communication skills including active listening, • Service-oriented and able to resolve customer grievances, • Demonstrated ability to independently prioritize tasks, • Ability to organize and manage multiple priorities, • Ability to multi-task and manage time effectively, • Excellent organizational skills with an eye for details, • Ability to be flexible to adapt and act quickly when urgent matters require it, • Display the technical skills necessary to perform all job functions, • Project a positive, professional image toward clients, vendors and staff in all interactions and situations, • Follow all company rules, policies and practices as contained in the Employee Handbook or as outlined by the company’s CEO/senior management, • Must be able to work independently and within a team and possess a positive, "can-do" attitude, • Must have strong customer support orientation (for internal/external customers) and demonstrated professional demeanor, • Maintain all client, company, and employee information as confidential and share only on a need-to-know basis., • Excellent computer skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required skills including all MS Office applications. (Word, Excel, Outlook, PowerPoint) required, • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future Traveling On occasion, the Contact Center Manager may travel to another company location, or a company sponsored event. The Contact Center Manager may also from time to time be asked to meet with current and prospective clients on behalf of the company. Physical and Mental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. Sitting for extended periods is common. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. This position requires the ability to analyze many variables and choose the most effective course of action at any given point in time. You must be able to handle multiple tasks and diverse work problems daily. You must be able to handle stressful situations and interact with various types of customers, while also prioritizing your workload. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position]. Job Profile At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Management Group Manager within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia PA, Wilmington DE, Washington DC, Tysons Corner VA, Chicago IL or New York, NY . The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion. PNC is seeking to transform its Retail Lending business, and as a Product Manager, Group Manager, you will serve as a senior leader in this journey. You will lead a team of 8-10 product managers in the discovery and delivery of customer and employee experiences across our Consumer and SMB Card portfolio. You will own digital, branch and call center experiences that deepen customer engagement, including Credit Card Spend and Lend Management, Offers and Rewards, new product development and more. We are seeking candidates who are passionate about customer experiences, driving innovation through technology, product strategy and have a track record of delivering results. This role requires the candidate to be highly structured, forward thinking, a problem solver and storyteller, and extremely communicative. Key responsibilities: • Partner with cross functional stakeholders (Business, Legal, Risk, Compliance, Tech, Design, etc.) to define Customer Engagement target state strategy, customer and employee experiences, and actionable roadmap, • Develop, communicate and socialize the Customer Engagement roadmap with partners and Senior Leadership; maintain a prioritized, data-driven backlog, • Build, develop and champion a growing team of product managers, ensuring proper implementation of agile ceremonies and practices across the product development lifecycle, • Leverage market insights, competitive intel and data to identify customer needs and opportunity; Partner with Business Stakeholders to develop and implement OKRs, utilize data and analytics to measure progress, • Work closely with technology to understand and influence end to end architecture, data flows and technology solutions to enable Product Vision; understand current vs. target state architecture and co-develop multi-year modernization strategy, • Work across PNC Enterprise to identify and implement capabilities and best practices that can be leveraged by Retail Lending PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. • Defines complex, cross-functional digital strategies across business segments to optimize digital experience, leveraging design thinking and other best practices by leading Digital teams., • Defines the strategy related to digital experiences for applicable business segments or product groups. May Participate in the marketplace to influence digital experience trends., • Leads digital teams. Sponsors potential digital experience projects for feasibility and value. Presents initiatives and policy changes to gain executive buy-in. Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals., • Serves as senior point of escalation and ensures successful outcomes from key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders (including key vendors) throughout the experience lifecycle. As part of the first line of defense, supports determination of risk appetite and limits. Owns business response to audit and regulatory finding. May participate in client facing activities., • Structures, allocates resources and manages Digital teams. Motivates and develops the performance of the product development management team and key contributors. Development planning. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions., • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking., • Live the Values - Role models our values with transparency and courage., • Enable Change - Takes action to drive change and innovation that will transform our business., • Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making., • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing Business Acumen, Competitive Environment, Design Thinking, Effective Communications, Innovation, Knowledge Of Product Line, Solutions Development Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Bachelors No Required Certification(s) No Required License(s) Base Salary: $100,000.00 – $261,300.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Generally, this opening is expected to be posted for two business days from 11/17/2025, although it may be longer with business discretion. PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit ___. If an accommodation is required to participate in the application process, please contact us via email at ___. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. Refer to the ___ to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Description Position Summary: The Forensic Behavioral Health Navigator supports individuals to help them remain successfully in the community, helps individuals connect to service to assist from further penetration in the criminal justice system, provides connections to services serve as alternatives to arrect and incarceration, and supports community reentry from incarceration. This position will provide dedicated support to court-appointed counsel representing individuals in local custody. The forensic behavioral health navigator will serve all programs offered by the Behavioral Health and Justice Division of the Philadelphia Department of Behavioral Health and Intellectual disAbility Services (DBHIDS) which are at the intersection of the behavioral health and criminal justice. Navigators will specialize in work at the one intercept point (i.e., police, pre-trial, jail reentry, probation and parole), and will work across intercepts in response to the needs of the population of justice involved individuals with behavioral health needs. Duties and Responsibilities: Forensic navigators help individuals with mental illness "navigate" the maze of treatment programs, the court system, and community support services for successful lives in the community. Navigators reduce barriers that keep individuals with mental illness from getting timely treatment by identifying behavioral health needs and diverting individuals to appropriate resources and away from jail. Specific duties include: • Support court appointed counsel for individuals in local custody, • Provide significant value by assisting counsel in navigating the behavioral health system on behalf of their clients, • Offers insight into reducing unnecessarily long lengths of stay for clients, • Provides a calm listening ear and constructive support., • Facilitating linkages to community treatment and outside support systems, • Assists with referrals to obtain Medical Assistance, • Assists with referrals to obtain case management, • Arrange appointments for behavioral health, medical, and other care and services, • Works in person at various locations such as FJD, CJC, Pretrial services and Reentry trailer This position requires strong clinical skills, case management skills, and an ability to navigate systems of care, the criminal justice system, and community resources • Strong clinical and case management skills, • Demonstrated understanding of and ability to navigate the behavioral health and criminal justice systems in Philadelphia, • Knowledge of mental health disorders, substance use disorders, and co-occurring challenges, • Knowledge of how behavioral health issues intersect with the criminal justice system in the City of Philadelphia, • Cross-cultural skills and experience with culturally diverse populations. Recovery experience preferred, • Knowledge of benefits, how to activate benefits, and how to leverage benefits to access treatment and resources, • Demonstrated excellence in written and oral communication skills, Knowledge of multiple languages a plus, • Demonstrated ability to establish and maintain effective working relationships., • Recognizing signs and systems of mental illness, • Understanding medications, • Understanding special populations, • Connecting with families and consumers, • Employing de-escalation techniques to improve and manager behavior Bachelor's degree in social work, psychology or a related clinical field with at least 2 years of experience working with individuals with serious mental illness Candidates must have a working knowledge of the Philadelphia Behavioral Health and Criminal Justice systems Essential Functions: • Provide high level of timely and effective communication with internal and external partners to ensure program goals and objectives are met., • Conduct screenings and assessments and provide treatment plans based on individual needs for program participants, • complete behavioral health treatment/ service history research for participants, where appropriate, • Facilitate linkages to appropriate treatment providers and other social services based on the needs of the participant, • Network with area community providers and provide resource coordination, • Activate maximum benefits for individuals so they care access needed services and support, • Interface with criminal justice representatives as needed to support the goals of each BHJD program, • Enter and maintain clinical and program data, • Maintain accurate, confidential records to document services provided using appropriate databases PMHCC is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applications who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc will examine reasonable accommodations on a case by case basis in accordance with the law.

Job Title: Senior PMO Project Manager Overview We are seeking a proactive, solutions-oriented Project Manager with strong PMO experience to lead and deliver complex software initiatives. The ideal candidate is an intuitive thinker who applies critical and strategic judgment, anticipates issues, and drives clarity across project teams. Candidates with a healthcare or Medicare background will receive priority consideration. Key Responsibilities • Lead and manage software projects within an established PMO framework, ensuring alignment with organizational standards, governance, and reporting requirements., • Develop, track, and maintain comprehensive project plans using Microsoft Project or similar tools., • Drive effective communication across stakeholders, proactively resolving issues and following up on open items., • Deliver accurate monthly project financial forecasts and maintain budget oversight., • Support risk mitigation, decision-making, and escalation management to ensure project success. Required Qualifications • 7+ years of project management experience within a PMO environment., • Strong proficiency with Microsoft Project or equivalent project planning software., • Proven experience managing software development or implementation projects., • Experience with monthly project financial forecasting and budget management., • Demonstrated ability to think critically, communicate clearly, and lead cross-functional teams. Preferred Qualifications • Experience using Clarity or other PMO portfolio/project management tools., • Healthcare industry experience., • Medicare program experience.

Job Description Warehouse Operations Shift Lead Department: Operations Reports to: Operations Manager Position Summary * The Shift Lead is responsible for supporting daily warehouse operations through a hybrid leadership structure. This role functions as an Area Manager, working directly with the PHL Warehouse Manager to manage workflows, oversee specific operational areas, and execute hands-on tasks. * The Shift Lead plays a key developmental role within the warehouse leadership team and serves as the second-in-command to the PHI Warehouse Lead. This position is essential to maintaining continuity, quality, throughput, and accountability across the afternoon and evening hours. Essential Duties and Responsibilities * Work closely with the PHL Warehouse Manager to prioritize and manage daily workflows across assigned operational areas. * Execute hands-on warehouse tasks including receiving, putaway, picking, packing, inventory control, replenishment, and cycle counts. * Support “Get to Zero” by ensuring all orders, returns, and refurbishments are completed and products are in their designated locations by the end of the day. * Assist in coordinating inbound and outbound logistics to ensure timely processing of deliveries and returns. * Monitor accuracy, throughput, and SLA adherence within assigned areas, addressing issues promptly. * Maintain an organized, safe warehouse environment, ensuring all items—including RTM materials—are correctly logged and stored. * Resolve operational roadblocks quickly and escalate when needed. * Identify process gaps and contribute to continuous improvement initiatives led by the Warehouse Lead * Direct team members to complete remaining orders, returns, and quality checks to ensure end-of-day “Get to Zero” goals. * Manage area workflows, task assignments, and resource allocation to maintain operational momentum. * Oversee adherence to SOPs, quality standards, and safety requirements across all activities. * Address and resolve escalations, operational exceptions, and workflow bottlenecks in real time. * Ensure accurate documentation, QC procedures, and compliance with established processes. * Provide end-of-day reporting and handoff notes to the PHI Warehouse Lead and next-day leadership. * Serve as the evening escalation point for cross-functional partners (Support, Procurement, Engineering, Accounts) as necessary. Qualifications * Ensure consistent adherence to SOPs across all shifts, modeling best-practice behaviors for associates. * Assist in identifying opportunities to improve quality, accuracy, and efficiency across warehouse processes. * Monitor and document QC activities and ensure corrective actions are implemented appropriately. * Participate in projects aimed at improving KPIs such as accuracy, throughput, SLA performance, and inventory integrity. Physical Requirements * Able to lift up to 50lbs * Able to stand for long periods of time with frequent movement around various warehouse locations

Job Description We are seeking a self motivated, enthusiastic, Assistant Restaurant General Manager to take us to the next level. Kitchen + Kocktails is an urban-chic restaurant dining experience, serving creative cocktails & generous comfort-food dishes in a popular, classy venue. Check us out: We're looking for an Assistant General Manager for our highly successful and growing restaurant! Responsibilities: • Service the guest first and foremost and ensure that the front of the house is running efficiently, and in compliance with all company policies and procedures., • Creates relationships with guests and is easily identified as the manager., • Demonstrated ability to handle guest complaints and avoids escalation., • Maintain appropriate staff levels, hiring the right people, train continuously, and work to improve restaurant operations., • Manage individual restaurant expenses ensuring budgetary compliance and seeks out cost saving opportunities and initiatives., • Coaches in the moment and consistently holds staff accountable., • Develop/streamline restaurant processes in partnership with the General Manager, and Executive Chef., • Manage payroll hours to budgeted payroll percentage., • High school diploma or equivalent, some college preferred. Formal Hospitality coursework a plus., • Minimum 5+ years hospitality experience, • Minimum 3+ years Restaurant Management / Leadership experience, • Must have current food handler’s card and alcohol service certification as required by federal/state/local law., • Familiarity with Open Table reservation system, and Toast POS preferred., • Computer based skills - Windows and Microsoft Office based management reporting, Point of Sale System, Internet/Intranet, and Outlook e-mail., • A buttoned-up professional appearance., • Excellent verbal communication skills. We offer competitive compensation based on experience. This is a full-time position with opportunities for career growth within our organization. If you are passionate about the restaurant industry and have the skills necessary to excel in this role, we encourage you to apply. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Company DescriptionFounded in 2020, Kitchen + Kocktails by Kevin Kelley was born out of a love for Southern-Inspired cuisine and a desire to bring authentic flavors of the South to our community. Our founder, Kevin Kelley , envisioned a place where guests could enjoy not only delicious food but also a lively and inviting atmosphere. Over the years, we continue to grow and evolve, but our dedication to quality and hospitality remains unchanged. Our Cuisine At Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebration of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor. Our Atmosphere Designed with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.Founded in 2020, Kitchen + Kocktails by Kevin Kelley was born out of a love for Southern-Inspired cuisine and a desire to bring authentic flavors of the South to our community. Our founder, Kevin Kelley , envisioned a place where guests could enjoy not only delicious food but also a lively and inviting atmosphere. Over the years, we continue to grow and evolve, but our dedication to quality and hospitality remains unchanged.\r\n\r\nOur Cuisine\r\nAt Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebration of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor.\r\n\r\nOur Atmosphere\r\nDesigned with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.

Job Description Job Title: Culture/MTSS Facilitator Supervisor Job Title: Principal Employment Status: Full-time; 10-month FLSA Status: Salary The management services offered to our family of charter schools, allows us to collectively become a change agent and national leader in urban education as evidenced by student awareness of self, high academic achievement, positive school culture and community transformation wherever we serve. Essential Functions The MTSS Facilitator is responsible for the safety and well-being of scholars with a focus on academic and emotional growth, in addition the MTSS facilitator is responsible for serving an assigned group of scholars through the MTSS process as well as assisting school staff in maintaining a climate conducive for learning. The MTSS coordinator manages the culture of the building while establishing the case management process for scholars in tiers one and two. Responsibilities: • Case manages a group of assigned scholars in MTSS tiers one and two utilizing the Navigate 360 curriculum, • Record and log interactions, document meetings and parental communications, • Facilitate smooth transitions at the start and end of the school day and throughout the day., • Participate in training to understand cohesive implementation of the MTSS process., • Serve as the case manager for assigned scholars including behavior, attendance and academic interventions., • Enforces the Code of Student Conduct and all school policies and procedures., • Intervene to minimize potential conflicts between students to prevent escalation of situations., • Participate in the implementation of the School Climate Plan., • Reinforce appropriate behavior with individual students., • Monitor student behavior during unstructured time., • Perform related work as required., • monitors in key areas of the hallways and near restrooms to provide support and ensure safety., • Ensure staff are trained to handle emergencies in hallways and restrooms, including medical incidents or student conflicts., • Use of Safe Crisis Management training when intervening with scholars during physical Conflict., • Bachelor's Degree, • One to Two Years Experience working in an urban school environment., • Bring a spirit of enthusiasm, energy, and multi-cultural awareness., • Possess strong written and oral communication skills., • Utilize proper discretion in dealing with confidential matters., • Work well without close supervision and with little direction., • Be able to solve problems independently and manage projects alone. Employee Name (Print): ________________________________________________ Signature: ____________________________________________________________________________ Date: ________________________________________________________________________________

Job Description Mental Health Worker – Outpatient Adult Behavioral Health (ABH) Urgent Care Location: Philadelphia, PA 19132 Contract Duration: 8 Weeks Employment Type: Contract Compensation: Up to $20.65/hour Position Summary: We are seeking a dedicated and compassionate Mental Health Worker (MHW) to support our full-time case manager in a busy Adult Behavioral Health (ABH) Urgent Care Clinic in Philadelphia, PA. This individual will assist with aftercare planning, follow-up calls, and discharges for clients visiting our walk-in mental health clinic. Key Responsibilities: * Assist with discharge coordination and aftercare planning for mental health clients. * Conduct follow-up phone calls to ensure clients are connected to appropriate outpatient and community services. * Support clients in navigating mental health recovery plans and treatment goals. * Participate in treatment team discussions and contribute to individualized care plans. * Provide direct client support and ensure the safety and well-being of individuals in the clinic setting. * Document client interactions and updates in a timely and accurate manner. Requirements: * Bachelor’s degree required. * Minimum of 3 years of experience working in mental/behavioral health, social services, or a related field. * Valid driver’s license required. * Experience with mental health clients preferred. * Strong communication and documentation skills. * Ability to work well in a fast-paced, team-oriented environment. Preferred Skills: * Knowledge of mental health diagnoses, treatment plans, and community resources. * Experience with crisis de-escalation and client support. Note: This is a short-term 8-week contract position designed to support urgent behavioral health needs in a high-demand walk-in clinic setting.

Job Description Financial Systems and Integrations Manager Overview The Manager, Accounting Liaison serves as the critical bridge between Horizon's technology teams and the accounting/finance function. This role is responsible for managing and optimizing the accounting technology ecosystem (Sage Intacct, LeaseQuery, ADP, etc.), ensuring seamless integrations with operational systems like ServiceTitan, and driving continuous improvement in financial reporting, compliance, and data accuracy. The individual will also lead accounting system migrations during mergers and acquisitions, ensuring scalable and standardized practices across the enterprise. Accounting and Service Titan Knowledge Required Key Responsibilities • Technology & Accounting Coordination, • Act as the primary point of coordination between technology and accounting to align system capabilities with business needs., • Own and administer the accounting tech stack (Sage Intacct, LeaseQuery, ADP, etc.), ensuring security, scalability, and adoption., • Product Ownership & Roadmap, • Own and manage the Sage Intacct product roadmap, ensuring alignment with business objectives and finance transformation priorities., • Serve as the subject matter expert and escalation point for Sage Intacct support., • Integration & Reporting, • Partner with the Data team and external vendors to monitor and validate APIs, ensuring reporting accuracy and alignment with business requirements., • Act as liaison between ServiceTitan and Baker Tilly to ensure continuous improvement and integration between operational and financial systems., • M&A System Leadership, • Lead all accounting system integration activities for mergers and acquisitions, including migration of AR balances, inventory, and legacy data into Sage Intacct., • Define and enforce best practices for accounting system standardization and onboarding., • Reporting & Optimization, • Continuously improve reporting accuracy, transparency, and timeliness to support finance and executive decision-making., • Optimize financial close processes through automation and system enhancements. Governance & Compliance • Ensure compliance with GAAP, SOX, and audit requirements as they relate to system integrations and financial reporting., • Develop training materials and conduct user training sessions to increase adoption and effective use of Sage Intacct and related systems., • Act as the primary point of contact with software vendors (Sage, ADP, LeaseQuery, etc.) for escalations, renewals, and new feature evaluations., • Identify opportunities to streamline processes (e.g., AP automation, expense management, payroll integrations)., • Lead or support robotic process automation (RPA) initiatives related to accounting workflows. KPIs & Performance • Establish and monitor KPIs for accounting system performance, reporting accuracy, and integration stability., • Bachelor's degree in Accounting, Finance, Information Systems, or related field (CPA or MBA preferred)., • 5+ years of progressive experience in accounting, financial systems, or ERP administration., • Hands-on experience with Sage Intacct (required), ADP, LeaseQuery, and other financial systems., • Strong knowledge of GAAP and accounting processes (AR, AP, GL, Payroll, Inventory)., • Demonstrated experience leading system migrations, integrations, or ERP implementations. Founded in 1987 and headquartered in Newark, Delaware, Horizon provides essential heating, air conditioning, plumbing, and electrical services to residential customers. The Company currently operates in seven Metropolitan Statistical Areas throughout the eastern United States and Texas: Philadelphia, New York, Atlanta, Baltimore, Washington D.C., Hartford, Jacksonville, West Palm Beach and Houston. Horizon supports strong, local brands with high quality, centralized marketing, customer care, and procurement functions to deliver "best-in-class" service. Over the Company's 32- year history, the Horizon team has successfully developed a strong brand and operations model to better serve customers At Horizon, we're transforming the home services industry through technology, customer experience, and operational excellence. This role offers the opportunity to shape the financial systems landscape of a high-growth, private-equity backed company, while working closely with senior leadership on mission-critical initiatives like mergers and acquisitions. Job Posted by ApplicantPro

Job Description About Medical Guardian: Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. Position Summary: Medical Guardian is seeking a highly experienced and proactive Lead Infrastructure Engineer to oversee the design, maintenance, and performance of our cloud-first enterprise IT infrastructure. This role leads both technical operations and security response, with a focus on Azure cloud infrastructure, networking and services, Microsoft 365, RBAC and identity management. The ideal candidate is comfortable wearing multiple hats—cloud architect, network troubleshooter, security responder, and automation engineer. You will serve as the senior technical lead on the Infrastructure Operations team, helping to ensure high availability, performance, and security of the systems that power our business. Key Responsibilities: • Own and manage Azure-based infrastructure including compute, networking, DNS, VPNs, virtual appliances, private endpoints, and storage accounts., • Administer and optimize Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD)., • Implement and support Intune Endpoint Manager, Conditional Access, and other identity governance and device compliance tools., • Act as Tier 3 escalation for infrastructure and network issues, both during and outside business hours—including security events requiring immediate response., • Support and monitor Proofpoint Email Security, working closely with the Security & Compliance team to investigate threats and mitigate phishing attempts., • Perform log analysis across platforms such as Azure Monitor, Sentinel, Defender, and Proofpoint to assist in incident triage and root cause investigations., • Manage on-site network infrastructure, including switch and firewall configuration (Cisco), VLANs, wireless, and site connectivity., • Troubleshoot complex network issues at the packet level using tools like Wireshark and perform physical diagnostics and hardware replacements as needed., • Assist in the administration of Linux-based VMs (RHEL) and cloud workloads in Azure and AWS environments., • Lead infrastructure automation and scripting efforts using PowerShell Bicep and Bash to improve operational efficiency and reduce manual overhead., • Contribute to post-incident reviews and work with security teams on continuous improvement of system hardening and defense-in-depth., • Partner with Help Desk, Security, and Engineering teams to deliver reliable, secure IT services and infrastructure., • Maintain documentation of infrastructure configuration, network diagrams, and operational runbooks., • Participate in on-call rotation for high-impact or after-hours infrastructure and security events. Technical Requirements: Cloud & Microsoft Stack: • Deep expertise with Microsoft Azure (IaaS/PaaS networking, compute, NSG, Private DNS, VPN Gateway, etc.), • Strong working knowledge of Microsoft 365 (Exchange, SharePoint, Teams, OneDrive, Entra ID), • Skilled in managing Conditional Access, SSO integrations, Intune/Endpoint Manager, • Familiarity with Azure Sentinel, Defender for Endpoint, and related log sources, • Experience with PowerShell scripting for automation and policy enforcement Networking & On-Site Support: • Proficient with TCP/IP, DNS, DHCP, VLANs, and firewall configurations, • Hands-on experience with Cisco Meraki network gear, • Experience with Wi-Fi and wireless controllers (Cisco), • Ability to physically troubleshoot network and device issues at HQ and warehouse locations Security & Monitoring: • Experience with Proofpoint, Netskope, or other email/security platforms is a plus, • Able to respond to security events and perform first-level analysis on alerts/logs, • Comfortable correlating logs across Microsoft and third-party platforms Linux & Automation: • Admin-level knowledge of Linux servers (basic patching, log review, networking), • Ability to write and troubleshoot Bash and PowerShell scripts, • Familiarity with Git and Infrastructure-as-Code concepts is a plus Preferred Skills & Tools: • Microsoft certifications (AZ-104, MS-102, SC-200, SC-300, etc.), • Experience in a multi-cloud environment (Azure + AWS), • Familiarity with eCommerce or SaaS operations, • Jira, Confluence, and ITSM platform experience Education & Experience: • Bachelor’s degree in Computer Science, Information Technology, or related field, • Minimum of 8+ years in IT infrastructure roles, with 3+ years in a senior or lead position, • Demonstrated ability to manage complex hybrid environments with a cloud-first mindset Work Environment & Requirements: • Hybrid work model with on-site presence required for physical troubleshooting (Philadelphia HQ and Sharon Hill locations), • Must be available for after-hours incident support, including nights/weekends as needed, • Health Care Plan (Medical, Dental & Vision), • Paid Time Off (Vacation, Sick Time Off & Holidays), • Company Paid Short Term Disability and Life Insurance, • Retirement Plan (401k) with Company Match

Job DescriptionSenior Veritas Enterprise Vault Engineer Employment Type: Full-Time, Executive-LevelDepartment: Legal CGS is seeking a dedicated Senior Veritas Enterprise Vault Engineer to join a fast-paced and hard-working team to assist with any legal accounts. As a Veritas Enterprise Vault Engineer, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:The Enterprise Vault is hosted on physical and virtualized Windows Servers and therefore requires the Contractor to provide a wide range of support tasks including but not limited to: - Contractor shall participate in teleconferences or technical meetings to review, educate, and support program objectives; - Contractor shall perform configurations, maintenance, monitoring, and troubleshooting using current engineering documentation; - Contractor shall record configurations change requests through the established change control board; - Contractor shall process storage requests, migrations and decommission tasks; - Contractor shall monitor failed system components and coordinate logistics, vendor support, and site support as needed; - Contractor shall respond to monitoring alerts and warnings with prompt corrective actions and escalations; - Contractor shall complete all scheduled maintenance in accordance with established policies and procedures; - Contractor shall prevent data loss or storage system outages by exercising a high level of attention to detail during maintenance; - Contractor shall manage technology in remote environments; - Contractor shall review and process tickets related to supported system according to the established service level agreements tracked within the service manager database; - Contractor shall provide initial response, Level 1 and Level 2 escalation for outages; - Contractor shall schedule maintenance actions in a timely manner; - Contractor shall create Power Shell and VBS scripts as needed to automate routine maintenance tasks; - Contractor shall facilitate the migration of system into cloud infrastructure; - Contractor shall perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems; - Contractor shall review system and application logs to verify completion of scheduled jobs such as backups; - Contractor shall apply OS patches and upgrades on a regular basis; upgrade administrative tools and utilities; upgrade end user applications; - Contractor shall configure / add new services as necessary; - Contractor shall research and recommend innovative, and where possible automated approaches for system administration tasks; - Contractor shall prepare and review technical assessments to include required tasks, estimated time frames, and effort for any scope project; - Contractor shall provide before/ or after core hour work as required. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Phone: +1 (888) 680-5916Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Join Our Team as an Outpatient Clinician (Fee for Service) and help make a difference in the lives of children, youth, and families! Job Summary Are you passionate about supporting the healthy development of children, youth, and families for a brighter future? Look no further! At Northern Children’s Services (Northern), every role in the organization contributes to helping us achieve our mission and vision. We believe that every child and youth has the potential to transform themselves – no matter their background or life situation. We work to “walk the talk” when it comes to our organizational values: Excellence, Respect, Resilience, Cultural Humility & Justice, Healing, and Wellness. Why Choose Us? As an Outpatient Clinician (Fee for Service), you’ll embark on a fulfilling journey. • Leadership Opportunity, • Supportive Environment, • Empowerment and Progress, • Effective Communication, • Empowerment Through Planning, • Continuous Monitoring and Progress, • Documentation Excellence, • We offer comprehensive health, dental, and vision insurance for full-time employees., • Life Insurance/AD&D and LTD: We provide full-time employees with a $20,000 life insurance policy through Mutual of Omaha Company at no cost. Additionally, Mutual of Omaha LTD coverage and AD&D insurance offer financial security to our employees and their families., • A partner insurance company offers a range of self-funded insurance plans, including accident insurance, cancer insurance, life insurance, critical illness coverage, and short-term disability insurance, providing additional financial protection to our employees., • 401(k) Retirement Plan: We offer a 401(k)-savings plan with a generous matching contribution after one year of employment., • Paid Leave: Employees have access to generous paid time off or sick leave, allowing them to prioritize their health and well-being., • Employee Assistance Program (EAP): Our EAP offers confidential referral and counseling services to help employees and their families manage life's challenges, including stress management, legal and financial concerns, depression, and substance abuse., • Expertise, • Physical Capabilities Minorities are encouraged to apply. $500 Sign-on Bonus Available (non-staffing agency hires) Under the supervision of the Director of Outpatient and Partial Program, the FFS Clinician is responsible for individual, family, and group therapy provided to the consumers on his/her caseload, with therapy sessions scheduled once per week and family therapy scheduled as recommended / necessary. Clinicians are responsible for scheduling and maintaining his/her own appointments and communication with families / clients about appointments. Clinicians will maintain consistent weekly schedule with clients / families and will notify supervisor in advance of schedule or any schedule changes. Clinicians are responsible for all documentation including progress notes, treatment plans (OP/PHP), communication letters, discharge summaries, aftercare plans, discharge notes, and discharge letters. Clinicians will maintain consistent communication with supervisors, psychologists, and consulting and medicating psychiatrists, and other treatment team members to facilitate care coordination. SPECIFIC DUTIES: Communication • Maintain therapy appointments with consumers and their families, including following up on cancellations and no-shows., • Maintain correspondence with families who do not show for sessions or are unable to be reached via telephone through letters., • Obtain signatures from consumers and their guardians on all paperwork requiring them on specified dates as the paperwork is prepared., • Maintain consistent correspondence with supervisor regarding continuing treatment., • Notify Supervisor of any emergency situations within 30 minutes. Follow agency emergency protocol and complete incident report within 24 hours., • Attend supervision as scheduled., • Consult with psychiatrist and psychologist as directed and provide clinical updates as needed / requested., • Clinicians are expected to check mail boxes, email, and voicemail on a daily basis., • Provide child-centered, family-focused individual, group, and family therapy to assigned and scheduled caseload., • Encourage family involvement in treatment and document all attempts to include families when necessary., • Provide Group therapy for PHP program as directed., • Provide crisis intervention and action in response to acute client behavior, including oversight of CRC transportation and accompaniment if necessary for OP and PHP consumers as directed., • All paperwork is to be completed to the specifications described below and submitted in an organized fashion by 12 noon on Wednesday., • Clinicians will complete GDAP notes and encounter forms for each therapy session completed., • Complete progress note for any therapy appointments that do not occur as scheduled on a weekly basis., • When necessary complete OP treatment plans every 90 days or 10 sessions reflecting current goals and progress, • Complete a discharge summary, discharge note, aftercare plan, and follow up letter for each consumer upon discharge from the program within one week of discharge., • Document all telephone contacts with consumers, their families and outside agencies via clinical progress note., • Follow up with families who can not be reached via telephone through communication letters., • Schedule to meet with consumer guardians to complete all treatment plans., • Set up and maintain a weekly therapy schedule for his/her caseload as assigned by the Director of Outpatient & Partial., • Clinicians are responsible for keeping track of paperwork; including dates on treatment plans, progress note numbers, and treatment plan goals., • Maintain charts via clinical documentation for all assigned clients., • Attend all agencies specific trainings and additional professional trainings as assigned., • Complete chart reviews as assigned, • Complete discharge paperwork and aftercare plans as assigned., • Provide administrative and case management duties as assigned., • Maintain professional and agency ethics, follow all agency polices and procedures, and work in accordance with professional bodies., • Ability to communicate effectively and interact professionally with all staff and clients., • Ability to organize and communicate with a caseload independently., • Ability to deliver effective therapeutic services within the context of individual and family therapy., • Good verbal and written communication skills., • Ability to walk up and down steps., • Ability to perform De-escalation Techniques in a safe and appropriate manner., • Ability to lift 20 lbs.Trauma-Informed PrinciplesNorthern Children’s Services is committed to fostering a therapeutic environment rooted in safety, nonviolence, and resilience. Our policies are guided by trauma-informed principles, ensuring that we create a supportive and healing atmosphere for clients and staff.A trauma-informed approach recognizes that past experiences, including trauma, can significantly impact a person’s behavior, emotions, and interactions. Therefore, we strive to:, • Use emotional intelligence: Respond with empathy and awareness, even in difficult situations., • Communicate effectively: Listen actively, ask clarifying questions, and avoid judgmental language., • Understand trauma’s impact: Be aware that clients or colleagues may react based on past experiences, not just the present moment., • Apply person-first, strengths-based language: Focus on people’s strengths and abilities rather than defining them by their challenges (e.g., saying "a person experiencing homelessness" instead of "a homeless person").By adhering to these principles, we ensure that our workplace is not only effective but also compassionate and inclusive for everyone. Americans with Disabilities: As with all positions at Northern Children’s Services, Inc. we recognize the importance of accommodations individuals with disabilities. In that, we are committed to every extent possible accommodating disabled individuals. We recognize the American With Disabilities Act of 1991 and understand the need to reasonably accommodate employees. All accommodation will be evaluated on case- by- case basis, evaluating the essential functions of the positions. Northern Children's Services is an affirmative action, equal opportunity employer and is strongly committed to diversity. Northern Children's Services does not discriminate on the basis of race, age, sex, class, disability, religion, sexual orientation or national origin.

Job DescriptionDescription: Targeted Case Manager Shift: Monday-Friday 8:30AM-5:00PM Targeted Case Manager Openings: Four (4) Openings Targeted Case Manager Salary: $42,000.00 annual salary Targeted Case Manager Position Summary: COMHAR is a nonprofit community based organization. Our mission is to provide health, and human services that empower individuals, families and communities to live healthier self-determined lives. We are seeking a Targeted Case Manager. COMHAR’s Targeted Case Management (TCM) program provides blended case management services to adults 18 and over with a serious mental health diagnosis that require additional community supports to help them meet their needs and work to achieve their goals. Our case management unit also has 2 specialty teams that provide services to the Young Adult population from 18-25 and a Bicultural/Bilingual team with a focus on the Hispanic Community. Our case management professionals provide services to people wherever they are; home, hospital, provider agency etc. We will meet with participants in their home, assess their needs and strengths, and assist them with developing goals to help them achieve stability and live their most meaningful lives. All participants receiving Targeted Case Management services must be referred by a provider and approved by the Targeted Case Manager unit of the city. Our Targeted Case Manager are responsible for assisting consumers in making full use of natural community supports in addition to all available mental health services which will enable the consumer to live a stable, healthy and safe life in the community of their choice. Targeted Case Manager will be accomplished by assessing the consumer’s needs, developing a service plan in conjunction with the consumer, linking the consumer to the agreed upon services and ongoing monitoring of these services and supports. Targeted Case Manager Responsibilities: • Accomplishes clients' goals and objectives by assessing needs and elaborating service plan; monitoring the client's mental and physical health, and linkage to community resources in order for the client to gain the needed tools to navigate the system and promote independence., • Maintains clients' records by reviewing case notes; and service plan reviews., • Submitting documentation for all services provided., • Participating in daily morning meetings and individual supervision., • Supporting individuals in crisis management and verbal de-escalation., • Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation., • Monitors cases by verifying clients' attendance to providers; observing and evaluating treatments and responses; advocating for needed services in the community; obtaining additional resources, • Maintaining productivity requirements of the program. While performing the duties of this job, the employee is regularly required to talk or hear others and accurately interpret speech and sounds. Frequently required to stand; walk; climb and descend stairs. Required to use hands and arms to reach, hold and carry objects. Occasionally required to operate a motor vehicle on a as-needed basis and assist consumers when entering and exiting vehicles. Required to sit; stand, maintain balance; occasionally lift and/or move up to 50 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception & ability to adjust optical focus for reading, driving, general observation and for all safety needs. Targeted Case Manager Travel Requirements: • Medical, Vision and Dental Insurance with plan options to fit your needs, • Life and Long Term Disability Insurance, • 403B Retirement Savings Plan, • Paid Time Off (Holiday, sick, PTO, vacation), • Tuition Reimbursement, • Employee Assistance Program, • Fluent in English and Spanish preferred., • High School Diploma or GED with 12 college credits in behavioral health/human services, • BA + 2 years CMI experience (preferred degree must be in Social Work, Psychology, or other Human Service field)., • Valid driver's license required., • Team approach and TQM philosophy a plus. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. COMHAR, Inc. is a not-for-profit community based health and human service organization founded in 1975. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local law.

Job Description Opportunity: Contracts Administrator/Paralegal The Contracts Administrator/Paralegal is an integral member of HHM Hotels’ legal team and plays an essential role in supporting HHM Hotels’ legal operations by managing the full lifecycle of hotel-related contracts. This position will report directly to the Legal Operations Manager and will work independently to organize, track, and facilitate contracts from initiation through execution and renewal. This position will partner with our hotel operations team, including our hotel general managers, to ensure that services provided to our hotels are provided efficiently and safely. The ideal candidate has a zeal for organization and process, and enjoys communicating and navigating legal matters with non-legal professionals. Responsibilities: Your Focuses • Maintain and organize HHM Hotels’ contract management platform (IntelAgree), ensuring accurate records and reporting, serving as a primary point of coordination for contract requests., • Manage the full contract lifecycle, including intake, review, approval routing, and execution., • Assist in contract negotiations and review, including analyzing contract terms to ensure alignment with company guidelines and identifying potential contract risks that may require escalation, coordinating communications between parties, and facilitating the execution of agreements., • Manage the internal contract ticketing system by monitoring requests, routing items appropriately, and providing system guidance., • Conduct regular contract trainings for new joiners and hotel operations team members., • Provide project-based support to the broader legal team as needed., • Bachelor’s degree required, certification as a Paralegal is a plus., • 1-2 years of prior contract administration or contract negotiation experience., • Experience managing a high volume of contracts and working with contract routing or approval processes., • Proficiency in the MS Office suite and familiarity with contract management software (IntelAgree) functionality., • Excellent organizational and record-keeping skills., • Self-starter with excellent problem-solving abilities and project management skills., • Strong communication and interpersonal skills.About Company HHM Hotels is a leading hotel management and investment company with a portfolio of hotels and resorts spanning North America. The organization takes pride in operating independent luxury and lifestyle hotels as well as premium branded hotels in urban and resort markets. We are continuously seeking talented professionals to join our accounting department. While we may not have an immediate opening, we are always looking to connect with experienced candidates who have a passion for hospitality and keen business acumen. HHM Benefits and Perks • Medical, Dental, and Vision Health Insurance, • Paid Time Off, • 401(k) Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Quarterly Bonuses and Incentives, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Technology Reimbursements

Job DescriptionSenior Veritas eDiscovery Platform (eDP) EngineerEmployment Type: Full-Time, Executive-LevelDepartment: Legal CGS is seeking a dedicated Senior Veritas eDiscovery Platform (eDP) Engineer to join a fast-paced and hard-working team to assist with any legal accounts. As a Veritas eDiscovery Platform (eDP) Engineer, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:Personnel assigned to this task must have the ability to adjust to changing priorities and work well under pressure. In addition, personnel may provide support along with OGC, to other FBI Divisions, such as CTD. At the Government’s discretion, available funding, and need this position will support Criminal Discovery Program. The Senior Veritas eDiscovery Platform is hosted on physical and virtualized Windows Servers and therefore requires the Contractor to provide a wide range of support tasks including but not limited to: - Contractor shall participate in teleconferences or technical meetings to review, educate, and support program objectives; - Contractor shall perform configurations, maintenance, monitoring, and troubleshooting using current engineering documentation; - Contractor shall record configurations change requests through the established change control board; - Contractor shall process storage requests, migrations and decommission tasks; - Contractor shall monitor failed system components and coordinate logistics, vendor support, and site support as needed;- Contractor shall respond to monitoring alerts and warnings with prompt corrective actions and escalations; - Contractor shall complete all scheduled maintenance in accordance with established policies and procedures; - Contractor shall prevent data loss or storage system outages by exercising a high level of attention to detail during maintenance; - Contractor shall manage technology in remote environments; - Contractor shall review and process tickets related to supported system according to the established service level agreements tracked within the service manager database; - Contractor shall provide initial response, Level 1 and Level 2 escalation for outages; - Contractor shall schedule maintenance actions in a timely manner; - Contractor shall create Power Shell and VBS scripts as needed to automate routine maintenance tasks; - Contractor shall perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems; - Contractor shall review system and application logs to verify completion of scheduled jobs such as backups; - Contractor shall apply OS patches and upgrades on a regular basis; upgrade administrative tools and utilities; upgrade end user applications; - Contractor shall configure / add new services as necessary; - Contractor Shall facilitate the migration of the system implementation into cloud infrastructures. - Contractor shall research and recommend innovative, and where possible automated approaches for system administration tasks; - Contractor shall prepare and review technical assessments to include required tasks, estimated time frames, and effort for any scope project; Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Phone: +1 (888) 680-5916Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career The Solutions Consultant Manager is the evolution of the traditional Sales Engineer Manager role, aligning how we lead teams to best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As our Solutions Consultant Manager, you are the technical leader for your District Solutions Consulting team. You will work closely with the District Sales Manager and, along with your team, build relationships with your customers with the goal of helping them detect and prevent advanced cyberattacks and breaches. Our customers need guidance on what applications to deploy from our platform. Your guidance, expertise, and mentorship of your team will keep them ahead of the latest cyberthreats and stay on the leading edge of prevention. As the technical leader for your assigned territory, you will guide and develop your team to define innovative technical solutions that secure customers' key business imperatives and maximize the value of their investment with Palo Alto Networks. You will champion our industry leadership in on-premises, cloud, and security operations services, establishing Palo Alto Networks as the preferred cybersecurity partner for your customers. You will also nurture talent within your team and provide valuable feedback to the product management team on new feature requests and product improvements based on insights gained from your customer interaction. Your team will play a key role in defining technical solutions that secure a customer’s key business imperatives and ensuring value realization of their investment with Palo Alto Networks. Your Impact * Recruit and hire new Solutions Consultants into the territory, hiring the best talent in the industry * Responsible for training, mentoring, and reviewing employees on your team, keeping them engaged and successful in their careers * Support field Solutions Consultant team in complex evaluations, problem-solving and challenging customer environments * Leads and coaches team on successful technical validation efforts based on best practices to ensure technical win in assigned opportunities. * Define, create and monitor individual development plans for your team * Works closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions. * Provide effective technical leadership in customer interactions to include sharing security trends and standard methodologies employed by other customers to actively be part of the selling process * Drive Palo Alto Networks Platformization efforts within your accounts. * Work closely with the Domain Specialist Manager to ensure optimal use of resources and align the required resources to the projects you are handling * Act as an escalation point to collaborate with pre-sales and post-sales teams for any issues that arise * Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business * Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO * Discuss competitor products in the marketplace and positions ours as the best alternative * Working with Product Management, Technical Marketing, and R&D to build requirements and product features for our large customers and provide feedback from customers * 50-75% travel within the region * Work with your sales counterpart (DSM) to develop a technical strategy that accelerates growth. Identify key verticals, markets, use cases, and solutions to focus on, and devise a comprehensive strategy and engagement model tailored to your region or district. Qualifications Your Experience * Experience as a pre-sales System Engineer Manager * Experience as a Senior System Engineer/Specialist * Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products * Knowledge of how to deliver comprehensive security solutions to Palo Alto Networks customer base * Experience in selling, designing, implementing or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies * Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions * Strong communication (written and verbal) and presentation skills * Quota driven attitude focused on client's best solution by being a trusted advisor * Proficient in English Additional Information The Team Our Solutions Consultant team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. You are empowered with unmatched systems and tools and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers’ cybersecurity partner of choice, protecting their digital way of life. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $224000 - $308000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Local candidates only and no third parties - thank you! Responsibilities: • Accountable for overall delivery of a set of integrated, technically sound solutions for their assigned programs and/or projects., • Function as the primary point of contact for the technical components of the project to the Program/Project Manager and ISD Management., • Accountable for the overall leadership for the ISD technical deliverables for their assigned project., • Accountable for the accuracy and reporting of the project schedule and status (relative to time, cost, and scope) to the assigned Program/Project Manager., • Manage the technical resource budgets to plan. Analyze and justify resource burn rates and escalate to the Program/Project Manager as appropriate., • Develop the technical components of the work estimates throughout the project life cycle through assigned staff., • Identify the technical resource requirements and ensures that the requirements are entered into the time reporting system (i.e. Empire Time, Clarity) for reporting and tracking., • Attend project meetings, providing project status to the Project/Program Manager and assumes the ownership for the delivery of the ISD technical components of the project., • Address and resolve technical issues., • Act as the escalation point on technical issues., • Deliver the technical components of the project with a focus on meeting the defined delivery time, budgetary and quality commitments., • Present a cohesive view of the technical components of the project., • Ensure that the technical team works together and seamlessly provides project deliverables through team work., • Communicate with stakeholders on service performance and issues., • Provide technical/project consultative services to Technical Organizations outside of ISD (i.e. Informatics, etc), • Deliver the overall quality of the technical project artifacts., • Maintain the Estimate to Complete (ETC) monthly project re-forecasting process for their assigned project(s)., • Bachelor's degree preferred or equivalent work experience, • 5+ Years of experience designing, developing and supporting APIs using MuleSoft s AnyPoint Platform or using a similar middleware technology., • 5+ years of experience as a developer/technical lead, • Experience with implementing projects with AGILE and Waterfall methodologies, • For code management and testing and review, have experience with TFS and Azure DevOps, • Must be technical, experience with past development work, agile/waterfall SDLC, • Previous Healthcare EDI experience although not mandatory will be beneficial., • Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and Distri

The Senior Manager, Client Success serves as the primary escalation point for client issues, collaborates with internal teams to deliver tailored campaigns, and uses data-driven insights to target focused client groups. Entegra is seeking a Senior Manager Client Success to join their team.

Job Description Job title Contact Center Associate Job type Full Time Employee type Hourly / Non-Exempt Team Contact Center Reports to Contact Center Manager Location Philadelphia, PA Duties and Responsibilities The Contact Center Support Associate will assist class members with inquiries related to a company’s product and services. Job Duties and Responsibilities: • Conducts day-to-day communication with class members for multiple cases assigned, • Provides back-up and support for day-to-day communication with class members for cases assigned to others, as needed, • Professionally and expertly conducts telephone communication with class members, ensuring class members receive timely and accurate information that meets their needs, • When necessary, Reviews each assigned email inbox daily, providing satisfactory responses to each class member’s email, • Is available for special projects assigned by the Operations Management Team. These projects may include making outgoing calls, monitoring Zendesk emails, or an assigned email inbox., • Works effectively with Contact Center Team Lead as first point of escalation to ensure escalated class member situations are resolved in a timely manner, • Independently handles all day-to-day administrative responsibilities associated with each assigned case, • Handles sensitive information and data for special cases concerning secure information, as needed, • Proactively reviews and understands all documentation associated with each assigned case, • Handles tasks requiring strong attention to detail after completing extensive training., • Assists with training of individuals in administrative roles, upon the request of manager, • Communicates regularly and effectively with all colleagues, • Meets regularly with managers to provide feedback and facilitate communication, • Adheres to all business processes while performing tasks, • Able to take on new tasks and responsibilities as needed, • Performing other work-related duties as assigned by management Essential Qualifications Minimum Experience, Requirements, Skills and Attributes: • Work 5 days onsite at Philadelphia Office, • Personable and attentive, • Strong Verbal Communicator, • Display the technical skills necessary to perform all job duties, • Customer service experience required, • High School Diploma or equivalent, • Excellent communication skills including active listening, • Service-oriented and able to resolve customer grievances, • Demonstrated ability to independently prioritize tasks, • Ability to organize and manage multiple priorities, • Ability to multi-task and manage time effectively, • Excellent organizational skills with an eye for details, • Ability to be flexible to adapt and act quickly when urgent matters require it, • Project a positive, professional image toward clients, vendors and staff in all interactions and situations, • Follow all company rules, policies and practices as contained in the Employee Handbook or as outlined by the company’s CEO/senior management, • Must be able to work independently and within a team and possess a positive, "can-do" attitude, • Must have strong customer support orientation (for internal/external customers) and demonstrate professional demeanor, • Maintain all client, company, and employee information as confidential and share only on a need-to-know basis Traveling On occasion, the Contact Center Support Associate may travel to another company location, or a company sponsored event. The Contact Center Support Associate may also from time to time be asked to run errands on behalf of the company. Physical and Mental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. Must be able to remain in a stationary position at least 75% of the time. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. This position requires the ability to analyze many variables and choose the most effective course of action at any given point in time. You must be able to handle multiple tasks and diverse work problems daily. You must be able to handle stressful situations and interact with various types of customers, while also prioritizing your workload. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Reviewed with employee by: Signature: Name (print): Title: Date: Employee acknowledgment Signature: Name (print): Title: Contact Center Support Associate Date: Angeion Group is an EOE/Veterans/Disabled/LGBT employer, promotes a drug free workplace, and complies with all state, federal, and local regulations as applicable.

Job Description POSITION SUMMARY: The Behavioral Health Access Care Manager is responsible for coordinating and executing all activities related to high-risk and/or increased needs from within the OP Behavioral Health Department. The Access Care Manager works across FPCSN sites and interfaces with Individuals served within OP BH who are experiencing challenging transitions in their care, and/or experience higher resource needs, and performs a range of administrative duties to optimize program outcomes. They support clinical outcomes based on planning and linkage to both internal and external resources on an individualized basis. Team members are expected to uphold the health center's mission by assuring that Individuals receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress, including poverty and racism, on all those who have contact with the organization. ESSENTIAL DUTIES & RESPONSIBILITIES: • Care Planning:, • Engage individuals with SPMI in-person or through virtual visits for ongoing care planning to ensure long-term psychiatric medication management for individuals who have graduated from the need for regular therapy., • Document care plans for individuals receiving medication only, in accordance with departmental and regulatory standards, ensuring timely signatures from all parties, and submission into their records., • Follow-up to ensure receipt and exchange of applicable information to outside BH sources, such as obtaining hospital discharges, attaining/sharing records with other providers, specialists, and collateral contacts, as applicable., • Administer structured tools (STs) to assess symptoms and functioning for individuals in ongoing care, under the supervision of a BH provider. Track and upload results of ST data to appropriate system(s), such as within the EHR, Athena., • Support managers and providers with BH group recruitment, virtual telehealth platform needs, homework support, and other access-related barriers present for FPCSN clientele to join groups., • Transition of Care facilitation and linkages to internal/external resources:, • Coordinate all components of the OP BH level of care transitions and emergent needs., • Support BH Providers with documentation related to referring clients to other levels of care and other BH resources available (i.e., ICMs, etc.), • Maintain a discharge tracking list from all psychotherapists that includes dates, insurance, reason for discharge, and aftercare planning., • Coordinate Care Outreach activities to ensure linkage to internal and external support and resources detailed in the continuing care plan. Ensure full intake and engagement with the next provider(s)., • For individuals with SPMI, support linkages and warm handoffs with other internal FPCSN services outside of BH, the person identifies as supporting their goals, including gym, mind/body, nutrition, etc., • Conduct needs assessment of patients referred to the programs and develop goals to support BH healthcare access and treatment. This may include assistance with medical assistance, insurance, documentation necessary for care, etc. Outreach will be completed regularly via phone, email, and mail as appropriate., • Connect with the network Social Work and O&E team members monthly., • Behavioral Health Community Education and Resource Management:, • Take initiative to research and maintain psycho-educational and social resources and referral streams for clientele and staff. Create centralized resource library folders accessible to staff and community members., • Support and develop creative marketing strategies to destigmatize BH for the community., • Support in destigmatizing and marketing efforts by tabling for events, such as MH Awareness Month and Suicide Prevention Month., • Direct Care:, • Proactively recognize signs of increased distress in-person or over the phone; respond to immediate crises and identify additional clinical support as needed, provide trauma-informed de-escalation, and debrief with BH manager(s). • Assess risk/ urgency of presenting needs and provide crisis assessment and intervention as needed., • Outreach to Individuals with BH needs who are referred by providers for additional support through active listening and other interventions to support individual care goals and needs. Make linkages and suggestions for alternative connections through education, consultation, support, and referrals., • Create and ensure signatures and regulations tied to care planning are met for each limited therapy Individual who are followed by a Prescriber. Required Education and Experience • MSW, or equivalent experience; LSW or LCSW preferred; Other health disciplines are welcome to apply (LPN, RN, etc.)., • Program management experience is a plus., • Education, training, or experience in working with BH populations., • Program management experience is a plus., • Excellent interpersonal, customer service, and problem-solving skills., • Team Player., • Unconditional ability to maintain HIPAA/confidentiality regulations., • Demonstrates cultural competency among persons from various ethnic and social backgrounds., • Demonstrated professionalism, responsibility, courtesy, reliability, and effective time management skills., • Exhibit behaviors that align with FPCSN’s organizational values, mission, and beliefs, and avoid displaying behaviors that are in opposition to those values., • Support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff., • Ability to build and maintain positive and professional relationships based on respect, trust, and safety., • Ability to create space for staff and those we serve to feel physically and emotionally safe., • Ability to pass required background screenings., • Required Immunizations: TB/PPD Test., • Optional Immunizations: Hep B Vaccination and Flu Vaccination., • Current valid CPR Certification required., • Maintain current, valid applicable position credentials. LIGHT – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but the worker still sits for the majority of the time. Physical Requirement • Stand or Sit (stationary position), • Walk, • Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position), • Climb (stairs/ladders), • Talk/Hear (communicate, converse, convey, express/exchange information), • See (detect, identify, recognize, inspect, assess), • Pushing or Pulling, • Repetitive Motion, • Reaching (high or low) Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status. VISA SPONSORSHIP: FPCSN does not provide Visa Sponsorship. All candidates must be U.S. citizens and/or authorized to work in the United States without Sponsorship. ORGANIZATIONAL COMMITMENT: FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.

The Arc Service Delivery Manager (SDM) at Ballard Spahr serves as a pivotal leader, influencer, and guide to the firm's administrative professionals. Exceptional resource planning and problem-solving skills are essential, along with in-depth knowledge of escalation procedures, incident management, a

Job DescriptionSalary: JOIN OUR TEAM! BetWarrior is a next-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America. With a dynamic and diverse team, deep market insights, and cutting-edge technology, we're creating an experience that is personalized, responsible, and always player-first. Great people, bold ideas, and a sharp focus on user experience set us apart We operate in a highly competitive industryinnovation, speed, and execution are critical to our success. Were now entering a phase of accelerated growth and are looking to professionalize our delivery function. Thats where you come in. We're looking for anRPF Manager to lead the Risk, Payments, and Fraud (RPF) area, ensuring operational continuity, transactional integrity, fraud prevention, regulatory compliance, and efficiency in deposit and withdrawal processes. They will act as a strategic liaison between operations, PSPs, Finance, Compliance, Product, IT, and key business areas, with a focus on data, control, and continuous improvement. In this role, youll: • Spearheaded comprehensive risk, fraud, and payments operations across multiple LATAM countries, defining and driving data-driven KPIs and operational objectives., • Drove operational excellence by overseeing performance, quality, and workload prioritization, ensuring seamless communication and alignment with critical internal teams (VIP, CS, CRM, Finance, AML, Legal, Product, IT)., • Managed critical incidents and provided executive oversight on escalations, ensuring the integrity and consistency of all transactions and operational batches., • Supervised and optimized all payment operations (deposits, withdrawals, reconciliations), monitoring PSP performance, evaluating new integrations, and ensuring regulatory compliance across jurisdictions., • Defined and enforced robust fraud and risk mitigation strategies, leading complex investigations (bonus abuse, impersonation) and leveraging data analysis to continuously adjust rules and processes, significantly reducing operational losses., • Championed efficiency and control by designing and optimizing operational flows, leading improvement and automation projects, and ensuring all processes and documentation (Confluence, Jira) remained up-to-date., • Provided strategic leadership by preparing detailed reports for Management, supervising PowerBI dashboards, and proposing data-driven operational improvements based on trend and quantitative analysis., • Ensured rigorous compliance and governance, participating in internal/external audits and validating documentation for external entities. Were looking for someone who brings: • 5+ years driving results in high-stakes environments like payments, fraud prevention, or operational risk., • Proven track record of leading and scaling high-volume, high-performance operations and teams., • Deep, practical knowledge of the intricate LATAM payment ecosystem and cutting-edge anti-fraud technologies., • Proficiency in Power BI for advanced data analysis, dashboard creation, and key performance indicator (KPI) tracking. Expert-level Excel skills for complex, ad-hoc analysis., • Direct experience with PSP integrations and optimizing performance to maximize business value., • Design and implementation of robust fraud and operational risk control models that safeguard the business., • Hands-on experience with PIQ, Zendesk, Confluence, and Jira to streamline complex operations., • Native/Advanced fluency in Spanish and Advanced English is required; Portuguese is a significant advantage., • Exceptional leadership qualities combined with a strong strategic and operational vision., • A data-driven approach to complex problem-solving and strategic decision-making., • Ability to make critical, high-impact decisions quickly and effectively under pressure., • Expert in incident resolution, timely escalation, and maintaining operational continuity., • Outstanding executive communication skills with a relentless focus on delivering measurable results. We expect every team member to live our values: Accountability & Ownership Take charge, own your craft Reliability Deliver with quality and consistency Teamwork Collaborate, challenge, and grow together Winner Spirit Compete with purpose and grit Wellbeing Build a career that energizes you Curiosity & Innovation Keep questioning. Keep improving

Job Description Position Summary A valued contributor to our respectful and rewarding work culture, the Security Guard is responsible for performing licensed security guarding duties to ensure the safety and security of assigned client location, its visitors, guests, residents and their property. By exhibiting vigilance and tactfulness in following company protocol, the Security Guard is perceptive at identifying situational risk within assigned areas and prompt in communicating events to Site Supervisor/ Manager on duty. In alignment with fellow security staff and Operations' teams, the Security Guard fosters best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an excellent client experience. Schedule: Friday, Saturday- 6PM-5AM, $13/hr WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY? Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work-life balance. At Arrow, we understand how important this is to our people. And our people are important to us. Here is some of what we offer our valued security staff: • Weekly pay, • Internal growth opportunities, • Flexible scheduling opportunities, • Employee PERKS program, including discounts on everyday purchases with many of our partners Essential Job Responsibilities: • Provides onsite watch/protection of assigned post and designated perimeter, • Observes, reports and supports client expectations, • Reports all breaches per applicable methods, • Utilizes company scheduling platform for clock-ins/clock-outs of scheduled shift, • Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol, • Alerts Supervisor on Duty when situation requires escalation per company protocol, • Assists fellow security guards with de-escalation when applicable per company protocol, • Follows procedures for fire prevention, property patrol, and incident reporting, • Works with diligence and respect to ensure the safety and security of assigned client, visitors and property, • Adheres to all Company service and operating standards, • Additional tasks as needed Minimum Qualifications/Requirements: • Minimum 1 Year Security Guard Experience, • Applicants to obtain background investigation in accordance with all federal, state, and local laws and reimbursed upon hire., • HS Diploma/GED, • A valid driver’s license will be required for driving positions. Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients. Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at . Please include your full name, contact information and details about your request in the email.

Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. H&R Block Associate Team Leader. Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently

Job DescriptionCompany Description Comoto Family of Brands is America’s largest and fastest growing omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto’s brands, RevZilla, Cycle Gear, J&P Cycles, and REVER, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-commerce and retail experiences. ** This role will require a hybrid schedule working 3 days per week in our Philadelphia, PA office location Job Description Comoto is seeking a Senior Project Manager to lead the execution of large-scale, cross-functional technology programs that drive our digital transformation and customer experience strategy. This role sits at the intersection of Comoto’s eCommerce, retail, and mobile ecosystems, and will initially oversee Comoto’s Native App initiative, a cornerstone program designed to deliver a multi tenant, mobile-native experience across our family of brands: RevZilla, Cycle Gear, and J&P Cycles. The Senior Project Manager will bring structure to complexity, manage vendor and internal delivery tracks with precision, and ensure programs are delivered on time, on budget, and on strategy. This leader will define and maintain execution rigor across all phases from discovery and planning, to launch and stabilization, while providing transparent reporting to senior leadership and steering committees. Key Responsibilities Program Planning & Execution • Develop, maintain, and execute comprehensive project plans for multi-phase programs, clearly defining milestones, dependencies, and success criteria., • Establish and manage structured delivery phases — Discovery, Design, Development, Testing, Launch, and Post-Launch Optimization., • Ensure adherence to scope, budget, and timelines while proactively identifying and managing scope changes and risks., • Lead cross-functional planning involving Engineering, Product, UX, Security, and external vendor teams to ensure alignment on priorities and deliverables., • Oversee technical delivery and integration efforts across internal backend systems, APIs, and third-party vendor platforms., • Serve as the primary liaison between Comoto and external vendor teams to ensure technical deliverables meet performance, scalability, and compliance requirements., • Define and monitor SLAs, escalation protocols, and contract deliverables to ensure accountability and timely issue resolution., • Drive structured change management, release readiness, and post-launch transition into operational ownership., • Establish and chair recurring program governance meetings and steering committees, ensuring transparent communication on progress, issues, and decisions., • Identify, quantify, and mitigate program risks; maintain a continuously updated risk register and mitigation plan., • Provide structured reporting to senior stakeholders through dashboards, milestone reviews, and KPI-driven scorecards., • Act as the central point of accountability for all program communications — ensuring consistent, transparent, and structured updates across technical and non-technical teams., • Collaborate with executive sponsors and business leaders to align expectations, resolve conflicts, and facilitate decisions., • Support the prioritization of capacity and initiatives within the broader product and technology portfolio., • Manage and track program budgets, forecasts, and actual expenditures to ensure financial discipline across all teams, internal and external and across all delivery phases., • Maintain visibility into vendor contracts, purchase orders, and change requests to validate alignment with financial objectives., • Provide regular financial status updates, including budget variances, forecasts, and mitigation plans to Executive leadership., • Partner with Finance and Business teams to ensure accurate capitalization, cost allocation, and invoice reconciliation.Qualifications Required Qualifications • 10+ years of experience in project or program management within eCommerce, retail, or digital technology domains., • Proven success leading multi-million-dollar, cross-functional technology initiatives from inception to launch, ideally including native mobile app development and platform integrations., • Strong understanding of API-driven projects, mobile ecosystems, and omnichannel commerce systems., • Demonstrated ability to manage multiple stakeholder groups and vendor partners in a matrixed organization., • Deep experience in project governance, budgeting, risk management, and delivery tracking using tools such as Jira, Smartsheet, or equivalent platforms., • Exceptional communication, presentation, and organizational skills, with the ability to distill complexity into clarity., • PMP, PMI, or Scrum Master certification., • Experience in eCommerce, unified commerce, or retail technology delivery., • Familiarity with Artificial Intelligence and other tools to boost Productivity both for this role and at a team Level, • Experience managing external vendor platforms or software delivery partners. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescriptionWork Hours 8AM to 5PM Days Onsite New York City: Monday, Thursday & Sunday Remote: Friday & Saturday Be Part of the Team Behind the Game Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled, versatile, strategic, and customer-focused Service Delivery Lead, with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor for a strategic client. The ideal candidate will have a good understanding of enterprise IT infrastructure and Operations, a strong customer orientation and a willingness to roll up their sleeves when necessary. Key ResponsibilitiesCustomer Engagement & Advocacy • Act as a technical escalation point of contact for assigned customers, fostering long-term strategic relationships., • Understand client’s business goals and technical environment to proactively guide and align IT solutions to their needs., • Regularly review system health reports, performance metrics, processes, and KPIs to provide insights and strategic recommendations.Service Delivery & Communication, • Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery., • Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders., • Identify patterns in incidents and outages, propose improvements and drive long-term operational excellence. ITIL-Based Process Oversight, • Support event, incident, problem, and change management efforts for our 1 using ITIL best practices., • Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues., • Monthly reporting to highlight KPIs and Metrics, • Historical experience managing and administering Windows Server environments, • Strong knowledge of network device configuration and administration of Cisco routers/switches., • Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments ., • Previous experience with virtualization technologies, including VMWare.Customer-Facing and Strategic Skills, • Proven success in a Technical Account Manager or customer-facing engineering role., • Capable of interpreting system metrics and translating them into meaningful, business-aligned actions.Soft Skills, • Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions., • Strong presentation and documentation abilities., • Highly self-motivated, organized, and comfortable working both independently and collaboratively. Leadership & Team Coordination:, • Technical Expertise: Strong hands-on skills in network, server, monitoring, and ticket management. Able to troubleshoot and resolve issues when additional resources are needed. This would not be the primary role but having someone who can roll up their sleeves as needed, • Process & Standards Implementation: Experience with ITIL frameworks and driving adoption of best practices for incident, problem, and change management., • Operational Improvement Mindset: Ability to identify gaps, propose improvements, and facilitate continuous improvement initiatives., • Stakeholder Management: Strong communication and interpersonal skills to interface with Blue Mantis and customer stakeholders, articulate value and manage expectations., • Game Day Coverage: Cover critical events, including weekends, with the ability to coordinate with remote teams and provide leadership., • Reporting & Analytics: Capable of providing operational reports, ticket analysis, and recommendations for service improvementPlease note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

Job Description At Bridgeway Benefit Technologies, we're modernizing how professional services are delivered and managed across our client base. We're seeking a Manager, Professional Services PMO to lead a team of project managers responsible for delivering complex client implementations and strategic initiatives with precision, accountability, and excellence. Reporting to the Vice President, Project Management Office (PMO), this leader will be instrumental in strengthening project governance, ensuring process adherence, and fostering a culture of delivery discipline and transparency across the organization. The ideal candidate is a strategic, hands-on leader who excels in coaching project managers, maintaining accountability, and ensuring all projects align with business goals, capacity, and revenue objectives. This is a remote position, with up to 30% travel for customer and internal meetings. East coast candidates preferred. Responsibilities: • Lead and manage a team of project managers, overseeing day-to-day operations, workload balance, and adherence to Bridgeway's PMO governance standards., • Lead and execute internal projects from planning through delivery, ensuring alignment with organizational priorities, effective cross-functional coordination, and measurable business outcomes., • Drive governance and accountability across the project lifecycle, ensuring consistent application of methodology, documentation, and communication standards., • Monitor and control project performance, proactively identifying and mitigating risks, managing escalations, and ensuring timely delivery of quality outcomes., • Partner cross-functionally with Portfolio Management, Implementation, Product, and Sales to ensure alignment between project delivery, resource capacity, and business objectives., • Forecast and track revenue recognition, ensuring accuracy and alignment with monthly, quarterly, and annual financial goals., • Mentor, coach, and develop project managers, providing ongoing training and feedback to strengthen leadership, communication, and stakeholder management skills., • Serve as the first point of escalation for project or customer issues, providing guidance and direct support to ensure a positive client experience and successful resolution., • Lead by example in communication and professionalism, modeling how to de-escalate conflicts, manage difficult conversations, and communicate with confidence and clarity., • Champion PMO maturity, driving continuous improvement in processes, tools, and metrics to enhance consistency, visibility, and efficiency across all projects., • Facilitate regular team meetings to communicate PMO strategy, track performance, and share best practices., • Partner with leadership to prioritize initiatives, allocate resources effectively, and ensure the PMO supports organizational growth and strategic direction. Requirements: • 5+ years of experience leading project management professionals within a technology, SaaS, or professional services environment., • PMP certification (Project Management Professional) strongly preferred, • Proven success in building and managing high-performing teams that deliver measurable business results., • Demonstrated ability to enforce project governance and delivery standards in a matrixed or cross-functional environment., • Strong financial and operational acumen, with experience managing revenue forecasting and capacity planning., • Excellent communication, leadership, and interpersonal skills, with the ability to influence at all levels of the organization., • Proficiency in project management tools such as Clarizen, Smartsheet, or Microsoft Project, and in creating executive-level reports or dashboards., • Bachelor's degree required. Basys is an Equal Opportunity Employer.

Job Description Job Title: Case Manager (Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program) Location: Philadelphia PA Type of Position: Full-time, Non-Exempt Reports to: Program Manager The SSG Fox Case Manager provides comprehensive, veteran-centered support to service members and veterans, who are at risk for suicide or experiencing behavioral health crises. This position emphasizes proactive engagement, safety planning and coordinated care to promote recovery, stability and connection to supportive services. The Case Manager will work collaboratively with internal VMC programs, the VA, and community partners to ensure timely access to resources, reduce barriers to care and enhance overall well-being. KEY RESPONSIBILITIES • Conduct eligibility assessments and intakes according to grant requirements;, • To provide individualized, ongoing guidance, coaching and support;, • Ensure the confidentiality of every client served by the SSG program;, • Develop and implement individualized case management and suicide prevention care plans in collaboration with the veteran;, • Provide crisis intervention, de-escalation, and safety planning in accordance with VA and VMC policy;, • Facilitate referrals and warm hand-offs to VA services, behavioral health providers, housing programs, employment support, and other community resources;, • Maintain regular participant contact and monitor progress toward goals through motivational interviewing and strengths-based approaches;, • Document all interactions and progress in compliance with VA reporting requirements, and VMC documentation standards;, • Participate in weekly case conferences, supervision, and multidisciplinary team meetings;, • Coordinate outreach activities and assist with veteran engagement events that promote connection, community, and post-service identity;, • Support data collection and reporting for grant performance metrics (e.g., PHQ-9, ISEL-12, WEMWBS, SES);, • Provide education on budgeting techniques, employment preparation, and other life skills to participants individually or in a group setting as assigned;, • Link participants to other services such as job training, credit counseling, or similar services in a manner that promotes engagement;, • Act as an advocate for participants across other systems such as Department of Veteran Affairs, housing, public benefits, etc;, • To offer encouragement in times of crisis;, • To advocate on behalf of persons with behavioral health problems to protect the client’s rights and to assist in reducing associated stigma;, • Provide direct assistance in the form of transportation, filling out forms or making phone calls, etc;, • Bachelor's Degree preferred; equivalent education and experience considered;, • Minimum of 2 years of experience working with veterans or high-risk populations (e.g., homelessness, substance use, mental health);, • Basic Microsoft operating system navigation, Office, Outlook, Word, Excel, PowerPoint and Internet Browser;, • Demonstrated ability to engage diverse populations with empathy and professionalism;, • Strong organizational, documentation, and communication skills;, • Experience working with U.S. Armed Forces veterans a plus;, • Excellent communication skills; ability to work independently with positive results;, • Valid driver's license with reliable registered and insured automobile;

Job Description We are seeking a Bilingual Medical Case Manager fluent in Spanish and English fluency to join our community-based organization! Medical Case Managers are members of the interdisciplinary team within the Health Access Services department, serving patients at one or more of Philadelphia FIGHT's Community Health Center sites. This position provides both short- and long-term medical case management services to patients with chronic or complex health conditions, and/or socio-economic vulnerabilities (e.g., chronic conditions driven by social determinants of health, Hepatitis C, HIV, etc.). Responsibilities include coordinating access to public benefits, assisting with treatment adherence, coordinating transportation to/from medical appointments, providing therapeutic support, and other essential services. The position is essential in ensuring that services are aligned with Philadelphia FIGHT's mission to advance health equity and promote the well-being of the communities we serve. About the Role: • Schedule: Full-time, Monday - Friday (9:00 - 5:00 PM)., • Location: Philadelphia FIGHT Community Health Centers 1233 Locust St, Phila, PA 19107, • Compensation & Benefits:, • FSLA exempt with annual salary of $56,000-60,000 per year, • 3 weeks of PTO annually + 11 paid holidays, • 403(b) plan with company matching, • Medical, dental, vision, and life insurance, • FSA for medical, dependent care and transportation expenses, • Discounted education options with partnered institution Pierce College Requirements: • Bachelor's degree required in a Social Services related field., • 2+ years of related experience., • Must possess basic computer skills to perform job duties including desktop computing, electronic medical records, e-mail, time sheet management, reporting, internet research, etc. using relevant software such as HRIS and Microsoft Word, Excel, etc., • Discretion, initiative, and ability to maintain HIPAA compliance., • Due to a high volume of Spanish speaking patients, bilingual candidates (Spanish/English) are strongly preferred., • Knowledge of de-escalation methods or willingness to be trained in these methods., • Must be able to exercise good judgment and identify when to escalate issues as appropriate., • Ability to handle stressful situations while providing exceptional customer service., • Must be able to demonstrate judgment, patience, integrity, organization, and prioritization in a multi-task environment., • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs., • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices such as OSHA, HIPAA, HRSA, CLIA and funding body regulations., • Strong skillsets in interpersonal relationships and teamwork, attention to detail, dependability, customer service, time management, autonomy and problem solving., • Candidates must possess strong communication skills, the ability to multi-task and excellent attention to detail and follow-up skills., • Ability to remain solution-focused and respectful in all interactions with staff, co- workers, vendors, and patients., • Excellent problem-solving and conflict resolution skills., • Ability to display a non-judgmental attitude. Responsibilities: • Manages a caseload of clients living with chronic or complex health conditions and/or socio-economic vulnerabilities (e.g., chronic conditions driven by social determinants of health, Hepatitis C, HIV, etc.)., • Identifies and advocates for clients engaged in care within one or more of Philadelphia FIGHT's Community Health Centers sites related to shelter/housing, utility assistance, food assistance, clothing banks, medication assistance programs, substance use and/or behavioral services, etc., • Assesses un- and under-insured clients' eligibility for Pennsylvania public benefits (e.g., Medicaid, MAWD, CHIP, SPBP, etc.)., • Maintain regular contact with clients, guided by program requirements, client needs, and care goals., • Conduct biopsychosocial assessments and develop individualized, goal-oriented, and strengths-based service care plans at intake; reviews and updates quarterly in collaboration with the care team., • Provides benefits assistance and enrollment for clients via COMPASS., • Follows up on benefit applications and advocate on behalf of clients with the County Assistance Office., • Provides trauma-informed therapeutic support, including crisis interventions in collaboration with behavioral health and medical providers., • Maintains client files by accurately and timely documenting all client interactions medical records to the electronic medical record system, including benefit applications, appointment adherence, medical treatment plans, medication adherence, and any subsequent follow up., • Identifies and advocates for population-specific support services for those who need gender-affirming care, immigrants, clients who are blind, deaf/hard of hearing, have cognitive abilities, etc., • Supports clients at medical appointments or during home visits as needed to ensure continuity of care., • Participates in on-call rotation during regular office hours., • Serves as a mandated reporter for minor patients in cases where harm is perceived or evident., • Supports department operations by providing cross-coverage for Health Access Services staff (e.g., Medical Case Managers, Benefits Access Navigators, Assistant Case Managers, receptionists, etc.)., • Abides by all compliance standards and operational activities, including but not limited to, completing training, attending all required staff meetings, supervision meetings, participating in events, etc., • Assists with special projects, organizational events, staff coverage, etc., when needed., • Other duties as assigned to fulfill FIGHT's mission. FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds. We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions.

Job DescriptionDescription: The Targeted Case Manager – D&A Specialist will provide services to participants, living in the community with persistent mental health and drug and alcohol challenges. After assessing needs, the Drug and Alcohol Specialist helps the participant with obtaining resources and services in the community, in a partnership that focuses on recovery and the achievement of the participant’s goals for community living. The Drug and Alcohol Specialist also is instrumental in assisting homeless individuals to locate adequate shelter/residence. The Drug and Alcohol Specialist also engages individuals who are incarcerated acting as a community link in reestablishing a productive life within the community once released. The D&A Case Manager is a full time position, Monday - Friday, 8:30 AM - 5:00 PM (with the opportunity to create a flexible schedule with manager's approval). This is a hybrid work from home position, with required in-person participant visits and office days and occasional work from home options. The rate of pay for this position will be an exact rate of $24.00/hour. As an MHP full-time employee, you will have access to the following benefits: • Generous Paid Time Off (Up to 39.5 paid days off per year!), • Medical, Dental & Vision Insurance (Effective after first month!!), • No Cost Life and Disability Insurance, • Flexible Spending Accounts, • No Cost Employee Assistance Program, • Retirement Plan with Annual Discretionary Employer Contribution, • Employee Referral Bonuses, • Tuition Reimbursement, • Federal Student Loan Forgiveness Program WHAT YOU'LL DO • Provides assessment of substance use to determine the need for treatment and other services including specialized housing and other recovery supports in the community., • Develop individualized plans with the participant and other members of the case management team to address substance use treatment needs., • Links the participant with the appropriate substance and alcohol use services and monitors these services with other case management team members., • Provides consultation and support to case managers in identifying and engaging individuals who are experiencing substance use issues., • Supports individuals in the community with obtaining necessary substance and alcohol use treatment., • Facilitates a weekly Drug and Alcohol Recovery group., • Continually engages ambivalent individuals to assess their readiness for treatment or services, assesses their stage of change and actively works with them utilizing motivational interviewing., • Conduct outreach to locate individuals on their caseload who may be missing and have a concern about substance use., • Collaborates with participants to identify, develop, and access resources and supports to increase their success in self-sufficiency, community integration, and community inclusion., • Collaborates with participants to assess their hopes, strengths, accomplishments, and challenges and create goals; assists in identifying support and arranging services and resources to achieve goals., • Supports, teaches and models recovery and recovery tools and models personal responsibility, self-advocacy, and hopefulness., • Coordinates and/or chooses relevant supports to support participants in developing their self-directed recovery and crisis plans; facilitates the participants' self-review of their progress upon each encounter., • Provides crisis intervention and de-escalation to participants as necessary., • Obtains necessary information during the intake process and collaboratively documents participant progress in MHP’s electronic health records system at the time of service. Credible; ensures that all data is correct by verifying the information with the participant., • Supports and assists participants in the community when necessary and ensures participants safety when participating in events, visits, and other interactions., • Complies with all other established quality and regulatory standards, including supervision and training requirements., • Applies general knowledge of Recovery services to complete small projects or conduct a series of tasks with a limited degree of supervision., • Creates weekly schedules, two weeks in advance, that meet program productivity standards and supervision., • Maintains compliance with all MHP policies and procedures. Reports known conduct taken by any MHP employee (including yourself) who violates any MHP policy or law on which you have been trained or should know of, such as laws criminalizing theft or violent crimes, and reports the matter to management or to the Director – Quality Improvement & Compliance and/or Human Resources., • Bachelor’s degree with major course work in one of the following areas: sociology, social work, psychology, gerontology, anthropology, criminal justice, theology, nursing, counseling or education; or be a registered nurse whose duties will be limited to TCM responsibilities only., • Minimum of 2 years of experience in a behavioral health work environment with a focus in substance use., • Must know the local community and statewide substance use treatment facilities and other resources., • Must know treatment techniques and procedures as applied to a substance or alcohol use., • Must have a BHTEN certification or be able to obtain one within one year of hire date., • Must possess a valid driver’s license., • Must be able to qualify for and obtain a prison ID., • Must possess basic computer skills to perform job duties, including desktop computing, e-mail, timesheet management, electronic health records, internet research, etc., and the ability to learn software applications relevant to your position., • Must have access to a car to use for work on a daily basis., • Must have automobile insurance coverage at the state requirement levels and current state registration., • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices., • Must be able to work under pressure and meet deadlines and billable unit requirements while maintaining a positive attitude and providing exemplary customer service., • Strong skill sets in oral and written communication, cultural competence, interpersonal relationships, and teamwork, attention to detail, customer service, time management, autonomy, problem-solving, and organization.

Job Description Our Mission: Enable individual persons who have serious mental illness, co-occurring substance use disorder and/or a dual diagnosis of SMI and IDD live a life that is meaningful to them in the community on terms they define. Title: Case Manager (CM) Supervisor: Program Director Summary of Job Description: Help to develop and implement treatment plan goals and targets for Members in collaboration with the multi-disciplinary team. Participate in crisis management, program activities, and provide direct oversight for all members. The CM works closely with members on goal attainment and supports members as they transition into less structured living arrangements. Specific Responsibilities: • Collaborate with admissions to support the admission and acclimation of new Members into the program setting., • Complete Incident Reports in accordance with processes outlined by the Managed Care Organization (MCO), State and Project Transition/ PCS Mental Health Policy and Process., • Collaborate with members of the multidisciplinary team to develop treatment plans for identified Members., • Complete weekly individual Case Management sessions with Members and document in DAP format., • Facilitate/ Co-facilitate all groups as assigned and complete documentation., • Support with transporting Members to appointments per the directive of the Program Director., • Support with observation of Member drug and alcohol screenings and document observations (if applicable)., • Participate in phone coaching/ crisis management process, which includes (but is not limited to):, • Orienting Member and family to phone coaching process., • Carry and respond to coaching phone calls on days assigned, including being available to go onsite for emergencies during hours when there is no or minimal staff coverage., • Provide coverage for staff callouts., • Following incident reporting and documentation process for all on-call emergencies., • Support Members with links to services within the community., • Complete family contacts for assigned Members per requirements., • Ensure all Members have an emergency contact documented., • Ensure all consents are completed and updated yearly., • Review all Member’s Advance Directives annually., • Support Members with activities of daily living including (but not limited to) the following:, • Daily oversight and coaching of daily living activities., • Observing Member self-administration of medication., • Support with the development of socialization/ communication skills, conflict resolution, de-escalation skills, and utilization of crisis supports., • Support with meal planning, menu development, food shopping and meal preparation., • Encourage and support health and home safety practices., • Support with navigation of public transportation services., • Completion of residential roving and checklist to ensure safety., • Support with Discharge Member Follow-Up., • Complete continuing educational requirements as aligned with regulatory compliance., • Attend individual supervision sessions and program meetings as scheduled by direct supervisor., • Ensure documentation of all Member engagements is completed within 24 hours., • Participate in multidisciplinary treatment team and will support and implement interventions and directives as directed by the Team., • Always demonstrate compassion and concern when supporting a Member through embracing Project Transition/ PCS Mental Health’s Mission and Core Values., • Approach Member engagement from a non-judgmental stance understanding that a Member’s behavior is driven by experience, which may include trauma., • Treat and speak to Members with supportive kindness even when a Member demonstrates intense behavioral or emotional actions. Staff will show Members dignity and respect for their values and lifestyles., • Seek out appropriate support, consultation with Clinician or Psychiatrist (if applicable), in conjunction with the Program Director or obtain supervision, when they are uncertain about how to respond or support a Member effectively., • Report back to the Treatment Team any observations of Member behavior that suggests Member may need additional treatment interventions and/or support., • Engage with all external parties/ individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization., • An understanding of an agreement to value the concepts of a Trauma Informed workplace. For all Full-Time Employees our benefit package includes: • Paid Time Off, • Health Insurance available within 60 days of hire, • Company Paid Life Insurance, • STD/LTD, • Dental Insurance, • Vision Insurance, • Health Spending Accounts, • Able to participate in company 401K after 6 months of hire, • Company 401K match up to 3% All Employees have access to our Employee Assistance Program Qualifications: • High School Diploma with 3 years experience in the Mental Health, Behavioral Health or Drug and Alcohol field or Associates degree with 2 or more years experience in the Mental Health, Behavioral Health or Drug and Alcohol Field or High School Diploma/ Associates degree and 1 year experience at Project Transitoin/ PCS Mental Health., • Excellent communication, interpersonal, organizational and time management skills., • Demonstrated ability to work as a part of a multi-disciplinary team., • High energy individual with strong work ethic and ability to multi-task., • Must be able to work in a self-directed manner.