Escalation manager jobs in Mount Vernon, NYCreate job alerts

Job Title: General Manager Location: Mount Vernon, NY Company: Pacific Horizon Landscape Reports To: Owner / CEO --- Overview: Pacific Horizon Landscape is looking for a no-excuses, high-output General Manager to lead day-to-day operations and push the company toward aggressive growth. You’ll manage teams, systems, client satisfaction, and profitability. This role is for someone who thrives on ownership, accountability, and getting real results—not babysitting or micromanaging. --- Key Responsibilities: Oversee all field operations, office systems, scheduling, and client service. Manage crew leads, office staff, and project timelines to ensure efficiency and quality. Implement SOPs, training systems, safety protocols, and performance tracking. Monitor project profitability, labor costs, and materials budgeting. Ensure crews are properly dispatched, equipped, and showing up on time. Own client relationships: handle escalations, walk-throughs, upsells, and contracts. Maintain full visibility on progress across all active jobs. Hire, coach, and terminate staff as needed to maintain high standards. Report weekly on KPIs: revenue, expenses, job costs, staff performance, client retention. Keep the company compliant with all legal, safety, and insurance requirements. --- Must Work: Monday through Saturday, with availability for early mornings and late check-ins. In both office and field—this is not a desk job. You must walk jobs, inspect work, and manage from the ground up. In all weather, when needed. If crews are out, you're out. When problems hit—no ghosting, no off-the-clock drama. You’re the one who steadies the ship. --- Qualifications: Minimum 3+ years managing landscaping, construction, or service-based teams. Proven leadership with strong decision-making, delegation, and conflict-resolution skills. Strong working knowledge of scheduling software, field service platforms, and Microsoft Office/Google Workspace. Able to read and interpret contracts, scopes of work, and site plans. Bi-lingual English/Spanish strongly preferred. Valid driver’s license and clean record. Experience managing budgets and hitting growth targets. --- Compensation & Benefits: Competitive salary (based on experience + performance bonuses). Company vehicle or vehicle stipend. Paid time off + paid holidays. Profit-sharing potential. Growth track to Director-level or COO as company scales.