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IT Field Technician - Reforge Tech LLC - New York

Tecnología de la información

hace 2 horas11 vistas

Field Tech Officer (FTO)

  • Job Title: Field Tech Officer (Level 1 / 2 depending on experience)
  • Reports To: Technical Operations Lead / Service Manager
  • Location: On-site at client premises (and remote when needed)


Technical Responsibilities


  • Install, configure, and maintain desktops, laptops, printers, routers, and network devices.
  • Perform on-site troubleshooting of hardware, software, and network issues.
  • Install and configure operating systems (Windows/macOS) and common business software.
  • Manage device replacements, backups, antivirus, and patching.
  • Document every site visit, ticket resolution, and issue escalation.
  • Set up and support VoIP phones, surveillance systems, and other peripherals.
  • Provide basic support for cloud systems (Office 365, Google Workspace).
  • Report recurring issues to leadership for root-cause analysis.
  • Handle emergency calls during business hours (or rotational after-hours if needed).


Client-Facing / People Skills


  • Communicate clearly with non-technical clients — especially under pressure.
  • Listen actively and extract exact pain points.
  • Represent your company with professional appearance and punctuality.
  • Document notes for hand-off to other techs and for record-keeping.
  • Educate clients gently when necessary, without sounding arrogant or rushed.
  • Stay calm and composed even when dealing with frustrated clients.
  • Maintain confidentiality and respect client data.


Requirements


  • 1+ years in IT support or technical field work (desktop/network support)
  • Working knowledge of basic networking (IP, DNS, DHCP), Windows, and cloud tools
  • Willingness to travel between client sites
  • Ability to lift and move equipment (~30lbs)
  • Comfortable using ticketing systems, documentation tools, remote access tools
  • Certifications (preferred): CompTIA A+, Network+, Microsoft 365 Fundamentals


Soft Skills


  • Problem-solver mindset — doesn’t freeze under pressure.
  • Doesn’t guess — knows when to escalate or double-check.
  • Treats clients like partners, not a burden.
  • Self-motivated — doesn’t need micromanagement
  • Detailed — writes accurate ticket notes and documentation
  • Time aware — knows how to triage onsite tasks under a schedule
  • Curious — learns new tools, doesn’t stay stagnant
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¡Reforge T. de Reforge Tech LLC estará entrevistando a personas como tú para este puesto mañana! ¡Muéstrale tu interés!
  • Experiencia
    Se requiere
  • Jornada
    Completa
  • Horario
    Monday-Friday (12 PM - 8 PM)
  • Salario
    18 $ – 21 $ por hora
  • Inicio
    Incorporación inmediata

pin icon2034 Benedict Avenue, Parkchester, The Bronx, 10462, New York

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Técnico/a Informático/aNew York

Information Technology Services Provider • 1-10 empleados

En JOB TODAY desde julio, 2025

IT Services Provider

Reforge   T. avatar icon
Reforge T.Activo hace 1 hora
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