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Field Tech Officer (FTO) - Job Title: Field Tech Officer (Level 1 / 2 depending on experience) - Reports To: Technical Operations Lead / Service Manager - Location: On-site at client premises (and remote when needed) **Technical Responsibilities** - Install, configure, and maintain desktops, laptops, printers, routers, and network devices. - Perform on-site troubleshooting of hardware, software, and network issues. - Install and configure operating systems (Windows/macOS) and common business software. - Manage device replacements, backups, antivirus, and patching. - Document every site visit, ticket resolution, and issue escalation. - Set up and support VoIP phones, surveillance systems, and other peripherals. - Provide basic support for cloud systems (Office 365, Google Workspace). - Report recurring issues to leadership for root-cause analysis. - Handle emergency calls during business hours (or rotational after-hours if needed). **Client-Facing / People Skills** - Communicate clearly with non-technical clients — especially under pressure. - Listen actively and extract exact pain points. - Represent your company with professional appearance and punctuality. - Document notes for hand-off to other techs and for record-keeping. - Educate clients gently when necessary, without sounding arrogant or rushed. - Stay calm and composed even when dealing with frustrated clients. - Maintain confidentiality and respect client data. **Requirements** - 1+ years in IT support or technical field work (desktop/network support) - Working knowledge of basic networking (IP, DNS, DHCP), Windows, and cloud tools - Willingness to travel between client sites - Ability to lift and move equipment (~30lbs) - Comfortable using ticketing systems, documentation tools, remote access tools - Certifications (preferred): CompTIA A+, Network+, Microsoft 365 Fundamentals **Soft Skills** - Problem-solver mindset — doesn’t freeze under pressure. - Doesn’t guess — knows when to escalate or double-check. - Treats clients like partners, not a burden. - Self-motivated — doesn’t need micromanagement - Detailed — writes accurate ticket notes and documentation - Time aware — knows how to triage onsite tasks under a schedule - Curious — learns new tools, doesn’t stay stagnant
We are seeking a detail-oriented and experienced Bookkeeper / QuickBooks Specialist to manage daily financial transactions and maintain accurate financial records using QuickBooks. The ideal candidate will have a strong background in accounting principles, excellent organizational skills, and proficiency in QuickBooks (Desktop and/or Online). Key Responsibilities: Manage accounts payable and receivable, including invoice processing and customer/vendor payments. Reconcile bank and credit card statements on a regular basis. Maintain and update the general ledger. Prepare monthly, quarterly, and annual financial reports. Process payroll and related tax filings, if applicable. Assist with budgeting and forecasting. Ensure compliance with relevant financial regulations and internal policies. Collaborate with accountants for tax preparation and audits. Maintain organized digital and paper filing systems. Provide financial data to management to support decision-making. Qualifications: Proven experience as a bookkeeper, preferably in a small to mid-sized business setting. Proficiency in QuickBooks (Online and/or Desktop). Solid understanding of basic accounting principles (GAAP). Strong knowledge of Microsoft Excel or Google Sheets. High attention to detail and accuracy. Ability to work independently and manage time effectively. Excellent written and verbal communication skills.