Information Technology Operations Manager
4 days ago
East Brunswick
SHR Talent’s healthcare client is seeking an IT Field Operations Manager to lead IT support and operations for a partner healthcare practice. The IT Field Operations Manager role is both hands-on and leadership-focused, serving as the primary IT leader onsite while collaborating closely with a centralized IT services team. The IT Field Operations Manager is responsible for delivering exceptional, white-glove IT service, leading local IT staff, overseeing technical projects, and acting as a trusted liaison between practice leadership and centralized IT teams. The IT Field Operations Manager plays a critical part in ensuring technology services continuously evolve to support clinical and operational excellence. Responsibilities: • Act as the primary liaison between practice stakeholders and centralized IT technical support teams, • Lead day-to-day IT operations for the practice, including customer support, escalated ticket resolution, and local IT initiatives, • Ensure timely communication, coordination, and tracking of emergency or escalated issues, • Lead and manage local IT staff, including training, support, performance management, and development, • Oversee and execute technical projects aligned with practice and organizational goals, • Deliver exceptional “white glove” customer service to all end users, • Partner with centralized service delivery teams to improve IT processes, procedures, and service quality, • Provide consistent updates and feedback to practice leadership throughout the lifecycle of technology issues and projects, • Ensure service delivery processes, SLAs, performance metrics, and quality standards align with centralized IT core processes, • Collaborate with IT leadership to research, evaluate, recommend, and implement technology solutions, • Support clinical technology projects, including new clinic openings and practice expansions, • Perform other duties as assigned in support of the organization’s mission to improve patient care Qualifications: • Bachelor’s degree in Information Systems or a healthcare-related field preferred, • Minimum of 5 years of progressively responsible experience in IT or technology support, • 3+ years of IT leadership or management experience, • Healthcare IT experience preferred, • Strong knowledge of hardware, software, and network infrastructure, • High-level understanding of computer systems, telecommunications, security, and systems/network administration, • Active Directory user and group management, • Group Policy design, management, and troubleshooting, • Virtual environment management and Microsoft 365 administration, • Working knowledge of Microsoft Server technologies, VMware, and Remote Desktop Services, • Experience with VOIP phone systems (Zoom Phone experience a plus), • Experience with PowerShell and/or other scripting or automation tools preferred, • Strong written and verbal communication skills with the ability to engage effectively with clinical staff, leadership, and technical teams, • Proven experience as a technical leader delivering effective, scalable solutions, • Healthcare IT experience strongly preferred, • Working knowledge of HIPAA and related security, privacy, and regulatory frameworks, • Strong analytical and critical-thinking skills with the ability to adapt systems and processes as needed, • Demonstrated experience in incident analysis, problem management, and continuous process improvement, • Ability to identify service gaps and act as a hands-on utility player when needed, • Strong leadership, decision-making, and organizational skills, • Ability to multitask, prioritize, and perform under pressure