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Job Description Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. Director of Engineering Location: Hybrid - Rochester, NY About Alpine Software Alpine Software builds mission-critical software that empowers fire and EMS agencies to operate more effectively and serve their communities with excellence. Our flagship platform supports essential fire department operations with a fully integrated suite of mobile and desktop products. Trusted by departments across the country, our software plays a central role in helping public safety agencies streamline administrative workflows, maintain regulatory compliance, and ensure their teams are prepared to respond when it matters most. At Alpine, we are deeply committed to delivering reliable, secure, and innovative technology that supports first responders in their mission to protect lives and property. The Opportunity We are seeking a Director of Engineering to lead the modernization effort to transform our desktop application into a cloud-native, AI-enabled web platform. This is a rare opportunity to help lead the evolution of a proven public safety product into its next generation. You will work closely with an existing team that is currently driving the AI-forward replatforming initiative and eventually own the technical direction of continued modernization and development. This role will be critical in ensuring a smooth knowledge transfer, long-term architectural ownership, and continued innovation within our team. This position is ideal for a leader who enjoys building, mentoring, and driving meaningful technical transformation, especially in environments adopting AI-assisted engineering practices. What You'll Do Lead the Web Modernization Strategy • Partner with the modernization team to replatform our software to a cloud-native web architecture., • Guide the transition of long-term technical ownership into Alpine's engineering team., • Establish scalable architecture, standards, and engineering governance., • Define technical prioritization and outline best practices. Be a Hands-On Technical Leader • Contribute directly to backend and frontend development., • Lead architecture discussions and perform high-quality code reviews., • Mentor and develop mid- and junior-level engineers, helping manage a team of up to 4 direct reports across the strategic side of our business., • Serve as the primary technical escalation point within the business unit. Drive AI-Assisted Development Practices • Champion and institutionalize AI-assisted development workflows., • Work within an agentic AI modernization model to accelerate legacy transformation., • Ensure the team is comfortable and effective using modern AI coding tools and automation practices., • Help establish safe, scalable, and measurable AI integration into the SDLC. Build Modern Engineering Discipline • Implement strong CI/CD and DevSecOps practices., • Ensure secure, scalable, observable systems in Azure., • Improve delivery predictability, engineering velocity, and quality standards.Technology Stack Backend: C# / .NET, Microsoft Azure, SQL Server or PostgreSQL Frontend: React, TypeScript, Next.js Infrastructure & DevOps: CI/CD pipelines (e.g., GitHub Actions), Infrastructure as Code, Containerization (Docker/Kubernetes preferred) What We're Looking For • 8+ years of progressive software engineering experience., • 3+ years in a senior technical leadership role (Director, Principal, Manager, Staff+)., • Strong hands-on experience with C# / .NET, Azure cloud architecture, React / TypeScript, and SQL Server or PostgreSQL., • Experience modernizing or replatforming complex legacy systems., • Comfort working in AI-assisted development environments (e.g., Copilot, agent-based workflows, automated code generation, LLM-integrated tooling)., • Experience mentoring engineers and leading delivery execution., • Strong communication and collaboration skills.Nice to Have, • Experience rewriting legacy desktop applications (Delphi or Titanium SDK)., • Familiarity with fire, EMS, or public safety software., • Experience building or operating multi-tenant SaaS systems., • Experience working in fast-paced or startup-like environments., • Experience managing distributed teams in various locations.Why Join Alpine Software?, • Lead a high-impact modernization initiative., • Shape long-term technical ownership of a mission-critical platform., • Build software that directly supports first responders., • Work at the intersection of public safety and AI-forward development., • Help define how AI-assisted engineering transforms legacy enterprise software., • Join a passionate, energetic team dedicated to meaningful work. This position is for an existing vacancy Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment NoticeBanyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: • Verify that all communications from our recruiting team come from an @banyansoftware.com email address., • Remember, employers will never request payment or banking information during the hiring process., • If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.

Job Description Spectrum Health & Human Services Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Location: 31 East Main Street, Rochester NY 14614 JOB DESCRIPTION: To Provide housing case management services and support to adult individuals being released from Correctional Facilities directly into the Community and/or from New York State Psychiatric Centers into the community. These individuals are identified as having serious and persistent mental health issues and are often linked with NYS Parole. ESSENTIAL FUNCTIONS: • Knowledge and demonstration of agency core values in day-to-day activities, • Assistindividuals inlocatingsafe and affordable housing in an area of their choice within Erie County, • Purchase with the individual household furnishings for their home, • Assist with obtaining benefits if needed, collect income, diagnostic and complete a rental stipend to determine voucher per month, • Maintain open communication with all treatment and service providers, families and any othersupportsor networks the individual is working within the community., • Assistin outreach and location of the individuals referred, • Responsible for recordkeeping (progress notes) in the Cerner Database System and other required paperwork such as service planning, roster maintenance, rental stipends, income and homeless verifications, and any other duties asked by supervisor of supportive housing, • Must have own transportation as there will be a minimum of two visits per month with assigned clients, preferably in their home(s), • Attend team and community based team meetings in the community SKILLS: • Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc., • Knowledge of Community Health Systems. EDUCATION REQUIREMENTS: • Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc., • Knowledge of Community Health Systems. EDUCATION REQUIREMENTS: • Bachelor’s Degree in Human Services or related field plus one year work experience with mental health recipients OR, • Associate’s Degree with two years’ experience working with mental health recipients or high school diploma with four years’ experience working with mental health recipients, • High School Diploma with four years working with mental health recipient EXPERIENCE: • One – four years work-related experience dependent on education OTHER: • Must possess a valid driver’s license and a working motor vehicle COMPENSATION: $20.00/hr- $25.60/hr

Job Description Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Full-time: 31 East Main Street, Rochester, NY SUMMARY OF POSITION FUNCTION: The Forensic Housing Peer Specialist uses lived experience with incarceration, successful reintegration and/or the Behavioral Health System to provide mentorship, support, and advocacy to individuals who were formerly incarcerated at NYS Correctional Facilities. The Peer Specialist helps clients navigate resources, overcome barriers and build a stable healthy life after being released into the community. MAJOR DUTIES AND RESPONSIBILITES: • Knowledge and demonstration of agency core values in day-to-day activities, • Assist individuals with their Daily Living Skills, • Assist with home visits to client residence, • Provide engagement and support for individuals experiencing social, emotional, medical, developmental, financial, and substance use challenges in their homes and/or communities., • Provide education, peer counseling, and assist with modeling effective coping skills., • Work with care coordinators and other community providers, • Self-advocacy, self-efficacy, and empowerment, • Promote advocacy on behalf of individuals and support self-advocacy, • Assist in the development of and utilization of self-help tools if applicable., • Sharing personal experiences to build rapport inspires hope, • Facilitate or co-facilitate peer support groups, workshops or educational sessions., • Collaborate with Legal entities such as parole/probation officers, re-entry coordinator, court systems, Department of Social Services, etc. to assist with successful transitions., • Assist individual in obtaining vocational and employment opportunities, • Provide Critical Time Support upon immediate release from incarceration, • Build and maintain community connections and natural supports SKILLS/COMPETENCIES: • Proficient in the use of computer software such as MS Word, Excel, Power Point, Desktop Publishing, Outlook, etc. EDUCATION REQUIREMENTS: • Current NYCPS Certified Peer Specialists Credential or CRPA Certified Recovery Peer Advocate or working towards obtaining it, • High School Diploma or GED EXPERIENCE: • Preferred One-year work related system, • Utilization of Electronic Data Systems, • Lived experience in the Criminal Justice System and/or Behavioral Health System., • Must possess a Valid Drivers License and a vehicle with an acceptable driving record. COMPENSATION: $17.46/hr - $22.26/hr

Description Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually. Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications High School degree or GED Minimum of 6 months experience processing transactions (cash and/or digital payments) Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers Strong listening and communication skills Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship Ability to problem solve and provide solutions to customer issues Customer-centric to deliver exceptional service Comfortable with using digital technology to support the delivery of business goals Ability to work branch hours, which can include weekends and evenings Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred Skills/Experience 1 year of experience processing transactions (cash and/or digital payments) Motivates others, like teammates, business partners, and specialists, through collaboration Process-oriented, energetic, detail-oriented and ability to multitask effectively Hours & Work Schedule Hours per Week: 40 * Work Schedule: Varies with branch needs and may include weekends and evenings Pay Transparency The salary range for this position is $21.00 - $25.48 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits (https://jobs.citizensbank.com/benefits) . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Description Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually. Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications High School degree or GED Minimum of 6 months experience processing transactions (cash and/or digital payments) Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers Strong listening and communication skills Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship Ability to problem solve and provide solutions to customer issues Customer-centric to deliver exceptional service Comfortable with using digital technology to support the delivery of business goals Ability to work branch hours, which can include weekends and evenings Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred Skills/Experience 1 year of experience processing transactions (cash and/or digital payments) Motivates others, like teammates, business partners, and specialists, through collaboration Process-oriented, energetic, detail-oriented and ability to multitask effectively Hours & Work Schedule Hours per Week: 20 * Work Schedule: Varies with branch needs and may include weekends and evenings Pay Transparency The salary range for this position is $21.00 - $25.48per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits (https://jobs.citizensbank.com/benefits) . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Description: THIS IS AN ON-SITE POSITION JOB SUMMARY: The Internal IT & Innovation Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning and innovation leadership. The position ensures reliable, secure day-to-day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation. REPORTS TO: Director of Finance DIRECT REPORTS: None ESSENTIAL FUNCTIONS: • INTERNAL IT OPERATIONS, • Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure., • Manage user lifecycle (onboarding/offboarding, permissions, account administration)., • Deploy and support laptops, desktops, mobile devices, and peripherals., • Perform patching, upgrades, refresh cycles, and routine system maintenance., • Monitor system performance, security, and backups., • Maintain accurate documentation of configurations and procedures., • Ensure compliance with internal IT policies and change management processes. 1. SUPPORT & SERVICE MANAGEMENT • Serve as primary internal IT support resource (Tier 1–3)., • Manage ticket intake, resolution, documentation, and escalation., • Provide professional support to employees at all levels., • Identify and reduce recurring technical issues., • Provide occasional after-hours support as needed., • Technology Strategy & Innovation, • Develop and maintain an internal technology roadmap aligned with company goals., • Research emerging tools, automation platforms, and AI solutions., • Identify operational inefficiencies and propose technology-driven improvements., • Lead pilot programs and proof-of-concept initiatives., • Evaluate solutions based on ROI, usability, scalability, and security., • Present recommendations to leadership and support organization-wide adoption., • Track and report measurable outcomes from innovation initiatives. 1. SUCCESS MEASURES • Stable and secure internal IT environment, • Timely issue resolution and high employee satisfaction, • Reduction in recurring support issues, • Successful rollout and adoption of new technologies, • Measurable operational improvements ADDITIONAL RESPONSIBILITIES: • Adhere to departmental policies for reporting and managing requests and change control, • Maintain daily timesheet and expense report entries and submit them accurately and timely, • Other duties as required Requirements: TECHNICAL SKILLS & EXPERIENCE: Strong working knowledge of: • Microsoft Windows Server, • Microsoft Active Directory (AD, DNS, Group Policy), • Microsoft 365 & Exchange, • Microsoft Intune, • Windows Desktop OS, • VPN and remote access solutions, • Endpoint security platforms, • Backup and disaster recovery systems, • Wi-Fi and LAN networking fundamentals, • HP and Dell hardware environments, • Understanding of internet architecture and mail flow Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred. SOFT SKILLS & COMPENTENCIES: • Strong technical troubleshooting skills, • Organized and process-oriented, • Clear communicator, • Strategic thinker with hands-on execution ability, • Independent, accountable, and collaborative EDUCATION & QUALIFICATIONS: Qualifications • 3–5+ years of progressive IT experience, • Strong systems administration background, • Experience supporting Microsoft 365 and Windows environments, • Experience implementing or evaluating new technologies preferred, • Associate or Bachelor’s degree in IT-related field preferred Preferred Certifications: CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS: • Primarily office-based work using standard computer equipment, • Ability to remain calm and effective during time-sensitive situations, • Occasional evening or weekend work as needed, • Valid driver’s license and reliable transportation Compensation details: 33.63-43.27 Hourly Wage PI37f8027a0589-37820-39935738

Job Description Are you ready to dive into the world of cutting-edge electronics and make a real impact? Join ActionLink as a Part-Time Retail Merchandiser for Rochester, NY 14623 and the surrounding area. Enhance the Retail Experience, One Display at a Time! • Store Visits: Complete projects at major retail stores within an assigned territory, • Purpose: Ensure proper placement, assembly, maintenance, and troubleshooting of promotional product displays, • Clients: Represent global clients such as Microsoft, Samsung, T-Mobile, Dyson, Bose, and Intel, • Scheduling: Up to 25 hours per week, availability required Monday-Wednesday; 8:00am to 5:00pm. No weekends/evenings, • Additional Opportunities: Potential for more hours if covering larger regions or traveling., • Reporting: Submit same-day digital surveys with feedback and pictures for each store visit Unlock Amazing Perks! • Compensation: General Merchandising projects start at $18.00 per hour, • W2 Employment: Includes bi-weekly pay schedule and direct deposit, • Retirement Savings: Optional 401(k) retirement savings plan with company match, • Travel Reimbursement: Store-to-store drive time and mileage assistance, • Training: Paid training time is provided to prepare you for program success, • Time Off: Accrue PTO hours every week you work! Think you've got what it takes? Let's connect! • Experience: Previous merchandising, 3PL, or relevant retail experience is highly desirable, • Versatility: Handle all levels of merchandising work within assigned territory, • Attention to Detail: Follow complex written instructions and display diagrams, • Independence and Teamwork: Comfortable working independently and collaborating with a small team when needed, • Tech-ready: Internet access, basic hand-held tools, and a Wi-Fi/GPS enabled smart device with latest OS update. Laptop/desktop access is a plus, • Travel Ability: Must have driver’s license and access to a personal vehicle and will be required to use their vehicle to perform the responsibilities of the role., • Physical Ability: Must be able to stand, bend, stoop, climb ladders, and lift products weighing up to 50 lbs. without assistance We are an equal employment opportunity employer ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in NY. This range may be modified in the future. #MERCH3

Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. You get

Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environment Qualities We Value • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not required Qualifications • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North America Responsibilities • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job DescriptionRemote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environmentQualities We Value, • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not requiredQualifications, • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North AmericaResponsibilities, • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

MUST actually use products and/or services, if provided. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, unde

Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Remote

Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions.

MUST actually use products and/or services, if provided. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, unde

MUST actually use products and/or services, if provided. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, unde

Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. You get

Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have acces

Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Remote W

UX Designer Job Duties: Creates innovative solutions for a wide variety of product design challenges, including mobile, desktop, hardware interfaces, physical environments, and person-to-per

Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to support day-to-day IT service coordination and front-line technical assistance in Rochester, New York. This Contract to Permanent position is ideal for someone who thrives in a fast-paced environment, enjoys balancing customer support with scheduling and logistics, and takes pride in keeping service operations organized and responsive. The role combines dispatch coordination, basic troubleshooting, inventory oversight, and on-site administrative support to help ensure a high-quality experience for both clients and technicians. Responsibilities: • Coordinate daily technician schedules for remote support and on-site appointments, ensuring appropriate timing, travel allowances, and coverage for priority requests., • Adjust assignments in real time when urgent incidents, schedule conflicts, or technician availability changes affect planned service delivery., • Review upcoming visits to confirm required equipment, parts, and materials are prepared in advance to avoid delays in the field., • Provide a detail-oriented on-site presence by greeting scheduled visitors, receiving deliveries, and directing items or requests to the appropriate internal teams., • Track routine office and field supply inventory, identify shortages, and communicate replenishment needs before stock levels become disruptive., • Perform initial client issue intake through service desk tickets and guide users through simple troubleshooting steps before escalating more complex problems., • Support basic desktop and endpoint issue resolution involving Microsoft Windows environments and common connectivity concerns., • Maintain accurate service coordination records and help keep support workflows organized to promote timely completion of requests.• At least 2 years of experience in customer service, dispatching, service coordination, administrative support, or a related help desk environment., • Ability to work on-site in Rochester, New York and manage responsibilities that require physical presence in the office., • Strong organizational and time-management skills with the ability to prioritize tasks and respond quickly under pressure., • Familiarity with service desk ticket handling and the coordination of technical support requests., • Working knowledge of Microsoft Windows, including Windows 10, and comfort with basic desktop troubleshooting., • Exposure to core IT concepts such as Active Directory, common networking hardware, and standard office or field cabling., • Clear communication skills and a customer-focused approach when assisting users, visitors, and internal technical staff.

Job DescriptionRemote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environmentQualities We Value, • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not requiredQualifications, • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North AmericaResponsibilities, • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job Description About Arnold Magnetic Technologies Arnold Magnetic Technologies is a global leader in the engineering and manufacturing of high-performance permanent magnets, magnetic assemblies, precision thin metals, and engineered materials. With more than 130 years of innovation, Arnold serves industries including aerospace, defense, medical, energy, and automotive. Arnold partners with customers worldwide to deliver mission-critical solutions that enable advanced technologies and drive progress. Position Summary Arnold Magnetic Technologies is seeking an IT Service Desk Supervisor to support and oversee day-to-day end-user IT support operations. Reporting to the IT Infrastructure Manager, this role is responsible for actively managing and resolving service desk tickets while supervising three remote service desk technicians. This is a hands-on operational role with a strong focus on ticket management, troubleshooting, and end-user support. The supervisor will personally handle a significant portion of incoming incidents and requests for local users while coordinating process standardization, workload distribution, escalation, and service quality across the global service desk team. The IT Service Desk Supervisor ensures timely ticket resolution, maintains service levels, supports continuous improvement of support processes, and serves as the primary escalation point for complex end-user issues. The role is based in Rochester, NY, and includes direct on-site end-user support responsibilities in addition to managing remote support resources. Key Responsibilities Service Desk Ticket Management • Actively monitor, triage, and resolve incoming service desk tickets, ensuring timely response and resolution., • Provide hands-on troubleshooting and support for hardware, software, network access, and enterprise applications., • Ensure all tickets are properly categorized, prioritized, documented, and closed according to established procedures., • Maintain ownership of tickets through resolution, ensuring consistent communication and updates to end users., • Identify recurring issues and escalate systemic problems to the appropriate infrastructure or application teams., • Ensure adherence to defined service level expectations for response and resolution times., • Manage ticket backlog to maintain service levels and minimize aging tickets. Service Desk Supervision • Supervise three remote service desk technicians located in the United States and the United Kingdom, ensuring effective daily operations and balanced workload distribution., • Provide day-to-day guidance, coordination, and oversight of remote support staff., • Work closely with the IT Infrastructure Manager to define, develop and implement key performance indicators (KPIs) for the global team and to establish targets for continuous improvement., • Review ticket activity and service quality to ensure consistent support standards., • Conduct regular check-ins, coaching, and performance feedback for remote team members., • Assist with scheduling, workload prioritization, and escalation management., • Ensure remote technicians follow established documentation, ticketing, and escalation procedures., • Lead global service desk team in the implementation & documentation of standard processes and procedures, in collaboration with the IT Infrastructure Manager. End-User Technical Support • Provide direct technical support to end users at the Rochester location and remotely for other company sites., • Support and troubleshoot:, • Windows desktop and laptop systems, • Microsoft 365 and common enterprise applications, • Network connectivity and VPN access, • Printers and peripheral devices, • Mobile devices and endpoint security tools, • Install, configure, and maintain user hardware and software., • Assist with workstation deployments, hardware replacements, and new employee onboarding., • Provide support for conference room technology and collaboration tools. Escalation & Issue Resolution • Serve as the primary escalation point for complex or high-impact service desk incidents., • Work closely with infrastructure, security, and application teams to resolve escalated issues., • Ensure timely follow-through and communication on escalated problems., • Assist with root-cause analysis for recurring incidents. Service Desk Process & Documentation • Maintain accurate documentation for troubleshooting procedures, standard operating procedures, and support workflows., • Contribute to development and maintenance of a service desk knowledge base., • Ensure tickets include proper documentation to support knowledge sharing and future resolution., • Promote consistent use of service desk tools and processes across the team. Service Quality & Continuous Improvement • Monitor service desk metrics such as:, • Ticket volume, • Response time, • Resolution time, • Backlog aging, • First contact resolution, • Identify opportunities to improve support efficiency and user experience., • Recommend improvements to ticket routing, workflows, and support processes., • Assist in implementing automation, knowledge articles, and self-service capabilities to reduce ticket volume. Collaboration & Communication • Communicate clearly with users regarding ticket status, resolutions, and expected timelines., • Coordinate with IT Infrastructure, Security, and Applications teams to ensure smooth escalation and resolution., • Support the IT Infrastructure Manager in maintaining consistent service desk operations and performance., • Provide input on service desk improvements, tools, and support strategies. Qualifications Required • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience., • 3–6 years of experience providing IT service desk or end-user technical support., • Experience working in a ticket-driven IT support environment., • Prior experience coordinating or supervising small technical teams., • Strong hands-on troubleshooting experience with Windows systems and enterprise software., • Experience with ITSM or ticketing platforms such as ServiceNow, Freshservice, or Jira Service Management., • Strong problem-solving and diagnostic skills., • Excellent written and verbal communication skills., • Ability to prioritize multiple support requests in a fast-paced environment., • U.S. Citizenship required due to access to export-controlled technology and data under ITAR, EAR, and FCI/CUI regulations. Preferred • Experience supporting manufacturing or industrial environments., • Familiarity with ITIL service management concepts., • Experience supporting users across multiple locations., • Experience documenting knowledge base articles and support procedures. Working Conditions • Full-time, Monday–Friday., • Office-based role in Rochester, NY, with regular hands-on support responsibilities., • Occasional after-hours support may be required to address critical incidents., • Occasional travel to other company sites may be required., • May require entering manufacturing areas where PPE such as safety shoes and eye protection must be worn., • The employee may occasionally be required to lift and/or move up to 50 pounds., • May occasionally require the use of ladders or lifts; all use must follow established safety procedures and required training. #CORP #LI-Onsite Arnold Magnetic Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Job DescriptionJob Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: • This is a 1099/per call position, • Pay is based solely on the number of calls completed., • Calls start at $35 and go up based on distance traveled, • Pay period: Every Friday after the first week worked, • Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered., • Call volume is variable but is usually 2-5 calls per day, • You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you., • You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day., • You must have access to a computer and the Internet to log onto your portal each day., • You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day., • The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you., • You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial), • You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.Qualifications, • Must have prior hands on experience with replacing components on laptops and desktops, • Must have a valid driver’s license and reliable transportation, • Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Join Our Team as an Field Service Technician! We’re looking for mechanically inclined technicians to join our team.Experience in overhead doors, garage doors, gates, or similar mechanical installation fields translates extremely well to this role and offers a lateral move with real advancement pot

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