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Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: Competitive Salary coupled with a great work/life balance Prime Location - Flatiron District in Manhattan (NYC) Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan Pension Benefit that includes monthly employer contributions Retirement Benefit that includes 3% 401K employer contributions Professional Coverage/Reimbursement includes Tuition Reimbursement Program Paid Time Off including vacation, personal, and sick days Federal Paid Holidays – Up to 11 days off with pay And more... Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $50,926.57; Bilingual: $53,063.84 - Per Collective Bargaining Agreement (CBA) FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: Collecting and analyzing data/information to resolve a problem in real time, at high volume standards. Provide customer service to participants to resolve eligibility or Fund benefit issues. Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman). Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance. Follow workflows to resolve participant questions. Representatives analyze and interpret customer phone and written correspondence. Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues. Operating computers with multiple information screens to research and resolve customer inquiries on line. Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation. Ability to effectively communicate to Participants. Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: Strong computer skills. Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system. Ability to prioritize work and meet deadlines. A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications. Strong analytical, problem solving and decision-making skills. Excellent organizational and prioritizing skills. Strong ability to multitask. Various work schedules available. Interpersonal Skills: Strong oral and written interpersonal skills. Demonstrated customer service orientation. Ability to effectively operate in fast-paced work environment. Excellent listening skills. Detail oriented with excellent organization and communication skills. Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None

Come join our dynamic team at Hudson Milestones, where passion and excellence unite! The Assistant Director position provides program support and staff development-related services within our Residential Department. Job Description: This position provides program support and staff development-related services in the Residential Services Department. Responsibilities include but are not limited to interviewing, providing initial orientation, monitoring of training and all staffing needs in the residential program, as well as administration and supervision. Staff training and counseling will be provided also. This position is responsible for the safe and efficient operation of residential programs, program quality, and licensing components. This title is a backup to the Senior Director of Residential Services and/or Director of Program’s position. This job title is an exempt position as specified in NJAC. Responsibilities: - Responsible for reading, understanding and complying with all appropriate governing documents in the administration of their programs, be it contracts, agency policies and procedures, State or Federal standards, specific program operations manuals, and circulars both internal and external. - Provides supervision, training, and evaluation to multiple group home staff and supervisors. - Accurately reports all Unusual Incident Reports (UIRs) to the Department Director and to the New Jersey Division of Developmental Disabilities at the approval of the Department Director and Chief Executive Officer. - Responsible for completing all UIRs and follow-up reports accordingly. - Develops and maintains accurate program budgets and expenditure records to ensure the responsible use of program funds in collaboration with the Director of Finance. - Ensures payroll processes are appropriately managed and observed in collaboration with the E-Time Coordinator, Director of Finance, and Department Director. - Ensures daily operation matters that pertain to insurance, repairs, maintenance, etc. are appropriately managed and reported in collaboration with the Director of Operations or designee. - Monitors program site operations to ensure appropriate design and implementation of program activities, complete/accurate files and recordkeeping systems, site safety, and medication supervision. Trains staff as needed to ensure compliance and quality of services. - Responsible for maintaining and following up on the department’s Continuous Quality Improvement system in collaboration with Director of Compliance and Department Director. - Must have the ability to independently monitor and update as necessary the Department’s Operations Manual in alliance with regulations, CCP Manual and other - grantor mandated changes, with the approval of the Department Director and Chief Executive Officer. - Conducts new client intake interviews and coordinates intake into services as per - eligibility and admission criteria, as approved by the Chief Executive Officer. - Develops and implements new residential and related services as required by program/client needs. - Reviews Individual Service Plans for Residential Services clients and reports discrepancies to the Support Coordinator through the Individualized Service Plan - (ISP) Worksheet for Residential Providers. - Ensures accuracy of files and recordkeeping systems for Individual Service Plans. - Develops positive and professional relationships with Support Coordination Agencies and other key external contacts. - Serves as a liaison between the agency and the New Jersey Division of Developmental - Disabilities, as well as other community providers, community organizations, and client family members. - Coordinates, attends, and/or schedules all required meetings relevant to the operation of the residential program as directed by the Department Director and the Chief Executive Officer. - Monitors and spot checks staff schedules to ensure appropriate program coverage and accordance with standards and policy. - Assists with coordinating the departmental staff training day, creates and delivers program specific trainings or trainings for agency training days, as determined by the Chief Executive Officer. - Interviews prospective employees and makes recommendations to the Department - Director and the Chief Executive Officer on new hires, terminations, promotions, disciplinary actions, and transfers. - Ensures all necessary mandated documents have been secured for all employees. - Assists in the development of the Quality Assurance tools to monitor compliance and ensure corrective action when necessary. - Works cooperatively and collaboratively with the Department of Finance and Operations to ensure that all fiscal related matters are properly executed. - Responsible for ensuring all staff trainings for the department are in compliance as it pertains to the department and the College of Direct Support (CDS). - Responsible for reviewing referrals and making recommendations accordingly to Department Director and Chief Executive Officer. - Accurately and professionally communicates with all Support Coordinators or interested parties wanting to receive services. - Works closely with and keeps the Department Director informed of departmental activities and client support needs or changes daily. If necessary, reports directly to the Chief Executive Officer. - Works cooperatively and collaboratively with other Departments in the best interest of the organization and those we serve. - Ensures that a safe and healthy environment is maintained for all clients at all times. - Works flexible hours and available for on-call as needed. Qualifications: Bachelor’s Degree in Social Work, Special Education, Psychology, or related field; or equivalent experience working with people with intellectual/developmental disabilities in a residential setting. Minimum of 5 years’ experience working with people with intellectual/developmental disabilities including individual support plan development, program monitoring, and behavioral plan development experience preferred in residential settings. A minimum of two years additional experience in a residential program. A minimum of 3 years supervisory/management experience in a residential program. Minimum 21 years of age as mandated by the Community Care Manual. Valid New Jersey Driver’s License Must have cleared I3 screen, Department of Human Services FBI Fingerprints, Central Registry and Child Abuse Registry. Skills: Strong written and oral skills. Adequate computer skills in Microsoft word, Outlook and Excel Able to deliver effective presentations and training programs Good planning and organizational skills Professional disposition Red Cross CPR/First Aid certification a plus Application Instructions: To apply, please submit your resume along with fully completing all fields of our job application form via www.hudsonmilestones.org. Be sure to complete all sections of the application. Applications will be reviewed on a rolling basis until the position is filled. Note: We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status, or uniformed servicemember status. The salary range and benefits listed above follow New Jersey’s Pay Transparency Act. Actual compensation may vary based on experience, education, and qualifications.

What we offer: Weekly tips Daily tips Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) 1 free meal per shift Unlimited fountain drink per shift Commuter benefits Paid time off 401K program Referral bonus for bringing new members in to the team Additional incentive for crew members if they have a Qualifying Certificate for Food Protection issued by the NYC Health Department or if acquired when employed. Opportunities for advancement Crew Members perform essential duties in many different areas within the restaurant, including the cash register area, grill, dressing station, fry station, lobby and morning prep area, and provide friendly, fast and accurate service in order to ensure an excellent customer experience. Schedule: Available to work days and nights weekends and holidays and variable schedule, per the needs of the business Qualifications: Reasonable accommodation will be considered and implemented in accordance with ADA requirements. 16+ years of age Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 8 hours with scheduled breaks) Function in a fast-paced and noisy kitchen environment Tolerance to temperature fluctuations Work with hazardous substances such as hot oil Read, write, speak, and understand basic English Communicate clearly Use a basic computer system (ex. cash register) Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Available to work nights, weekends and holidays, and variable schedule, per the needs of the business Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates Responsibilities: Will be discussed during the interview and/or orientation EQUAL OPPORTUNITY: At Five Guys, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace.