Front Office/Dental Assistant
hace 28 días
Lake Forest
Job Description Join us and be a part of our passionate and family-oriented company culture, building community relationships with integrity and excellence as a valued member of our team, while helping to deliver unparalleled dental care for seniors and special needs populations as a premium provider of dental services in California. Front Office Administrator/Financial Coordinator Job Summary This position is responsible for maintaining the appearance and order of the office. Responsible for managing a variety of financial duties, including but not limited to conducting financial consultations with patients, filing and billing dental benefit claims, managing patients billing, pre-auth, and collections and tracking the practice’s accounts receivable. Summary of Essential Job Functions: • Greet and welcome patients., • Maintain a neat and orderly front office including reception area., • Check the daily schedule and post in all treatment rooms., • Prepare and mail thank-you notes to patients and referring practitioners., • Ensure all compliance postings are current and easily available for patients., • Ensure patients have updated all necessary paperwork prior to treatment., • Manage recall system., • Manage on-call patient list to fill no-shows and failed appointments., • Collect payments from patients at the time of treatment., • Schedule patient appointments., • Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained., • Monitor patient referrals to other practitioners., • Submit information for preauthorization of benefits for proposed treatment., • Ensure that correct coding is used to designate the diagnoses and procedures performed., • Follow up with insurance claims and delinquent accounts., • Maintain and monitor contracts with managed care organizations., • Provide patient education materials., • Maintain an appropriate office environment., • Manage patient dental benefit plan information. Verify and update benefit details offering education to patients on their dental benefits., • Conduct financial consultations with all new and existing patients when new treatment plans are presented., • Ensure all patients have a current financial consent form signed and financial agreement signed with each new treatment plan presented., • Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits., • Know the process of submitting claims with each dental benefit plan and submit as many claims electronically as possible., • Oversee and track dental benefit plan accounts receivable and follow up on claims regularly to ensure timely payment., • Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity, • Administer pre-authorizations and ensuring that they are submitted correctly and timely., • Oversee all accounts receivable management including over the counter collections preparing statements, follow-up insurance pre-authorizations claims., • Communicate with all outside and third-party financing companies offered to patients and educate patients on available outside financing options., • Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained., • Adhere to established practice policies, protocols and goals ensuring that the practice is operating accordingly., • Administer all duties related to properly opening and closing the practice., • Verify the breakdown of dental benefits for all new patients prior to the new patient exam and consultation., • Perform other tasks as assigned by the office manager and doctor(s)., • Maintain front office supplies., • Maintain and balance petty cash supply., • Sort, organize and distribute mail., • Maintain an appropriate office environment (As defined in practice policy)., • Maintain regular, predictable attendance., • Other duties as assigned. Minimum Requirements: • Knowledgeable in Dentrix (PMS) computer system and Microsoft., • Strong treatment planning & presentation skills., • Outstanding written and verbal communication skills., • Excellent communication skills., • Ability to perform detailed work according to established formats and protocols., • Ability to multitask., • Exceptional organizational skills., • Basic accounting understanding in regard to interpreting the practice’s aging reports., • Ability to multitask and work with interruptions., • Ability to develop and maintain strong relationships with patients and demonstrate a friendly attitude, even while under pressure or when patients are upset., • Ability to uphold financial policies while approaching patients in a friendly and supportive manner., • Fluent in Spanish preferred., • Dental experience preferred. Dental Assistant (DA) and Registered Dental Assistant (RDA) Job Summary The DA or RDA works on behalf of the patient and the dentist, helping to assure a high level of professional excellence in oral health care delivery. Provide oversight, leadership and mentorship to fellow dental assistants. As a partner to the dentist and an organizer of the department, the Lead RDA supports dental care delivery by assisting in the performance of dental procedures and carrying out the day-to-day operations of the back office. Summary of Essential Job Functions: • Sterilize and disinfect instruments and equipment., • Prepare treatment rooms, instruments, and tray setups for dental procedures., • Greet and prepare patients for treatment., • Conduct patient health screening., • Perform diagnostic quality dental radiographic procedures.(Once trained and certified), • Assist the dentist during examinations and treatment procedures., • Conduct work in compliance with office policies and procedures, safety and Cal/OSHA guidelines., • Record medical and dental histories and vital signs of patient., • Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained., • Participate in the achievement of patient satisfaction and office production goals by working efficiently and providing a high level of patient service., • Assist with other duties as directed in the attached Permitted Duties., • Provide patient education materials., • Maintain an appropriate office environment through cooperation and teamwork., • Maintain regular, predictable attendance., • Maintain an appropriate and adequate clinical supply in the dental practice while simultaneously remaining fiscally responsible by adhering to the established budget., • Assist the dentist or other health care provider during examinations and treatment in accordance with the provisions of the Dental Practice Act., • Support the patient by providing exceptional interpersonal and technical skills in the delivery of information and care as it relates to receiving treatment., • Participate in the achievement of patient satisfaction and office production goals by working efficiently and providing a high level of patient service., • Serve as an infection control officer, following infection control protocol and preparing and sterilizing instruments and equipment in compliance with office policies and procedures, safety and OSHA guidelines., • Prepare treatment room and execute proper tray set up by following prescribed procedures and protocols., • Maintain patient confidence and protect operations by keeping information confidential in accordance with HIPAA., • Ensure proper operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques., • Conserve dental resources by using equipment and supplies as needed to accomplish job results., • Record patient medical and dental histories, vital signs and treatment information., • Provide postoperative instructions as prescribed and directed by the dentist or other health care provider., • Current basic life support (CPR) certification., • Radiation Safety Certificate (X-ray license)., • Two years of experience in a clinical setting., • Proof of course completion in the California Dental Practice Act (CDPA) and Infection Control for Dental, • Assistants (8-hour) within 12 months of employment., • Good communication skills., • Five years of experience in a clinical setting., • Working knowledge of Dentrix, dental software., • Fluent in Spanish
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