Infusion Patient Care Coordinator
3 days ago
Novi
Job DescriptionDescription: Soleo Health is seeking an Infusion Patient Care Coordinator to support our Specialty Infusion Suite in Novi, MI. Join us in Simplifying Complex Care! Soleo Health Perks: • Competitive Wages, • 401(k) with a Match, • Referral Bonus, • Paid Time Off, • Great Company Culture, • Annual Merit Based Increases, • No Weekends or Holidays, • Paid Parental Leave Options, • Affordable Medical, Dental, & Vision Insurance Plans, • Company Paid Disability & Basic Life Insurance, • HSA & FSA (including dependent care) Options, • Receive medication referrals and collect insurance information through various methods., • Proficient data entry and generating daily office communications., • Contact referral sources, patients, or prescriber’s offices to obtain additional information required for verification of benefits or prior approvals., • Place outbound calls to patients or doctor’s offices to notify them of care status., • Collaborate with prescribers to facilitate payor denial appeals., • Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources., • Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner., • Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services., • Serve as the main point of contact for the nursing department, demonstrating the ability to multi-task and remain calm under pressure., • Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency., • Demonstrate knowledge of the geographical area for efficient scheduling and coordination of nursing visits., • Clearly communicate patient needs for external agency support, when necessary, to ensure timely care., • Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines., • Support client satisfaction at a level that ensures account retention., • Meet with patients in person following AIS visits to schedule their next appointment prior to departure., • Confirm patient understanding of their next visit and ensure accurate scheduling to support timely medication dispensing and care coordination., • Inquire about the patient’s appointment experience and request completion of a brief satisfaction survey., • Must be able to work Full time, 40 hours per week, from 8:30am - 5pm in-office, • Healthcare scheduling experience preferredRequirements:, • High school diploma or equivalent required, • Prior healthcare scheduling experience required, • Home infusion experience required, • Ability to work on-site and interact directly with patients in a clinical setting., • Strong communication skills, • Ability to prioritize and multitask, • Basic computer skills including Microsoft Excel, Word, Outlook Soleo’s Core Values: • Improve patients’ lives every day, • Be passionate in everything you do, • Encourage unlimited ideas and creative thinking, • Make decisions as if you own the company, • Do the right thing Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor. Keywords: Patient Care Coordinator, Care Coordinator, Clinical Coordinator, Nurse Scheduler, Clinical Scheduler, Staffing Coordinator, Intake Coordinator, Referral Coordinator, Nursing Coordinator, Care Management Coordinator, Clinical Data Entry, Clinical Management System, EMR, EHR, Medical Documentation, Nursing Department Support, Care Coordination, Inter-Agency Coordination, Patient Intake, Utilization Coordination, Medication referrals, Specialty Pharmacy Coordination, HUB Services, High-volume Inbound Calls, Outbound Patient Calls, Provider Communication, Patient Education, Customer Service, Nurse Scheduling, Clinical Scheduling, Visit Coordination, Geographic Scheduling, Time Management, Attention to Detail, Problem-Solving, Cross-Functional Collaboration