Site Care Coordinator
9 days ago
Warren
Job Description Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team. • As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency., • As a consistent point of contact for families, you'll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica., • By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care., • This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity., • This position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly. What will you do? Patient Care Navigation: • Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers., • Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey., • Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs., • Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care., • Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally., • Collaborate closely with clinical leadership to ensure timely case assignment and management., • Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations., • Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices., • Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers. We'd love to hear from you if: • You bring 4+ years' scheduling experience in ABA services or related field., • You bring 2+ years in client services related role., • You have strong problem-solving skills. Your Compensation and Benefits: • $2,000 continuing education stipend., • Receive competitive compensation, $26.76/hr to $33.46/hr depending on experience., • 401k matching., • PTO and continuing education/wellness days., • Paid holidays., • Health, vision, dental, and pet insurance., • Referral bonuses. EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: #LI-MS1 #LI-Onsite #ClinicOpsCareers