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Experience working on a help desk/service desk handling tickets preferred. The Help Desk Analyst will provide Level 1 support to clients. Training and mentoring other service desk associates as needed. Experience troubleshooting Desktop hardware and associated peripherals preferred. ...

Handle IT helpdesk operations, ensuring prompt response and resolution of tickets from our client's clinics and headquarters. Evaluate, formalize, and automate IT processes, including onboarding/offboarding and helpdesk ticketing. Experience in handling IT helpdesk operations. ...

Managing the day-to-day administration of the Help Desk including the management of Help Desk staff (internal and outsourced). The ideal candidate will have experience managing the functions of the Helpdesk, overseeing end-user devices and being the single point of contact for all customer issues...

This position is responsible for delivering desk side and telephone technical support services to the end user community, which is both onsite & remote. Strong technical knowledge with a focus on Microsoft desktop products: Windows 11, Office 365. ...

Help Desk Analyst - Academic Informatics and Technology - Icahn School of Medicine - Onsite - Days. Reporting to the Manager of the Academic IT Support Center, the Help Desk Analyst provides technical support to computer system users by troubleshooting hardware and software problems. This include...

Help Desk Job Responsibilities:. Help Desk Qualifications / Skills:. ...

Job Location New York - New York, NY Education Level BA/BS The Help Desk and Inventory Coordinator coordinates our Inventory and Help Desk including 1) assigning tickets to technicians, monitoring and ensuring tickets are completed or escalated in a timely fashion and 2) ensuring all computer...

Unit is hiring an IT Help Desk Specialist (On-Site) to join our growing team! In this role, you will be providing IT service and support for all internal users onsite in our NYC office, as well as remote users across the US. As a Help Desk Specialist (On-Site), you will:. Respond to helpdesk tick...

Reporting to the Help Desk Supervisor and located at the Bureau of Early Interventions central LIC office, the Help Desk Consultant will provide case resolution support to staff and providers. The Help Desk Consultant will become proficient in the use of the NYS Early Intervention (EI) case manag...

We are looking for a competent full time Helpdesk technician to provide support both remotely and on site. Ability to document technical issues and resolution of tickets via help desk ticketing system. Experience with the following: Help Desk experience supporting users on site and remotely. Kno...

Job Location New York - New York, NY Education Level BA/BS The Help Desk and Inventory Coordinator coordinates our Inventory and Help Desk including 1) assigning tickets to technicians, monitoring and ensuring tickets are completed or escalated in a timely fashion and 2) ensuring all computer...

Responsibilities Provide phone support and remote remediation for workstation issues Troubleshooting and resolving customer system problems across a broad range of technologies Provide remote installations of new software and upgrades Provide remote installation of service Packs and security upda...

An ideal IT help desk candidate possesses strong technical knowledge and troubleshooting skills to efficiently resolve user issues. Respond to IT support tickets, troubleshoot hardware and software problems with Apple productsResolving emergency or unplanned support activities (fixing meeting roo...

Under the supervision of Help Desk Management, provide support for the firm by identifying, troubleshooting and resolving technical problems, answering how-to questions and accommodating administrative requests. The Helpdesk Analyst needs to work effectively and efficiently with others throughout...

We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. Do you like learning new technologies and helping people resolve computer problems?. Provide technical support for ...

Well versed with Help Desk ticketing systems . Here are some interesting facts to help you get to know Better: . Better is looking for a self-driven person to work alongside our IT Support and Lifecycle Management Administrator and help us build, maintain, and oversee IT Lifecycle Management at B...

We are looking for a competent full time Helpdesk technician to provide support both remotely and on site. Ability to document technical issues and resolution of tickets via help desk ticketing system. Experience with the following: Help Desk experience supporting users on site and remotely. Know...

This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Microsoft Certified IT Professional (MCITP) certification in the desktop area. ...

Answer help desk calls and help desk emails and assign tickets to appropriate technicians. The Helpdesk Analyst is responsible for assisting other helpdesk technicians as needed and escalating tickets when appropriate. The Help Desk Technician Level I will be stationed in our Industry City locati...

Primary responsibilities will be to respond to Andersen Tax help desk tickets, troubleshoot technology issues and work on various projects which will require clear understanding of Microsoft Windows Server. Demonstrate a high level of client service and participate in Help Desk ticket management....

Deploys a Help Desk tracking system to document all Desktop & Help Desk requests, including. Help Desk requests, metrics related to the lifecycle of a Help Desk request (. Provides Desktop & Help Desk support for all IT-related technical problems and services, including technical assistance for i...

The successful candidate must be a team player with strong customer service and communication skills- Strong technical knowledge of:o Microsoft Windowso PC applications, including Office 365o Network connectivity, including Wi-Fio Mobile devices and associated apps Laptop PCs iPhones  iP...

Helpdesk Leads mentor teams of Helpdesk agents, handling escalations, and modelling best practices to drive continuous improvement of the Material IT Helpdesk. Material IT Helpdesk team, bringing a People First orientation to our hybrid and in-person customer service. Reporting to the Helpdesk Ma...

As a ServiceDesk Analyst, this position provides technical software, hardware, and network problem resolution to all employees by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. This role reports to the ServiceDesk Manager. Posi...