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Food Service Manager – Bagel & Deli Operations Position Summary The Food Service Manager is responsible for overseeing the daily operations of a busy bagel and deli establishment. This role requires strong leadership, excellent communication skills, and the ability to create a positive, organized, and efficient work environment. The Food Service Manager ensures high-quality food preparation, exceptional customer service, proper food safety practices, and effective staff management. Key Responsibilities Daily Operations & Leadership • Oversee all front-of-house and back-of-house operations during shifts., • Lead by example to maintain a positive, team-focused atmosphere., • Ensure the store opens and/or closes properly according to set procedures., • Maintain a clean, organized, and safe work environment at all times. Customer Service • Greet guests, handle concerns, and ensure every customer receives fast, friendly, and professional service., • Uphold the business’s reputation for quality, courtesy, and consistency., • Resolve customer issues in a calm and professional manner. Food & Quality Control • Ensure all menu items are prepared correctly, consistently, and according to recipe standards., • Monitor product freshness and presentation., • Manage inventory levels and assist with ordering to prevent shortages or waste. Team Management • Train, supervise, schedule, and support team members (counter staff, sandwich makers, cooks, etc.)., • Coach employees to improve performance and maintain standards., • Conduct quick shift huddles to set goals and expectations for the day. Compliance & Safety • Ensure compliance with local health department regulations, food handling procedures, and workplace safety protocols., • Maintain cleanliness of kitchen, prep zones, equipment, and dining areas., • Track and log temperature checks, cleaning schedules, and product rotation. Qualifications • Prior experience in food service, café, coffee shop, deli, or bagel shop required., • Strong communication and leadership skills., • Ability to multitask and remain organized in a fast-paced environment., • Capable of lifting up to 30 lbs and standing for extended periods., • Must be reliable, punctual, and professional at all times. Preferred Characteristics • Friendly, energetic, and team-oriented., • Takes pride in service and quality., • Problem-solver who stays calm under pressure., • Full-time or structured schedule depending on business needs., • Weekend and early-morning availability required., • Pay based on experience, with opportunities for performance-based growth.
