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The New York City Department of Investigation (DOI) is one of the oldest law enforcement agencies in the country; its mission is to combat municipal corruption. DOI serves the people of New York City by acting as an independent and nonpartisan watchdog for New York City government, City agencies, and City employees, vendors with City contracts, individuals and entities that receive City funds. The New York City Department of Investigation (DOI) is seeking an entry-level Investigator who is passionate about making a difference by uncovering fraud, corruption, and misconduct. This pivotal role involves conducting confidential investigations into the operations, methods, programs, accounts, personnel, and overall efficiency of City agencies, employees, vendors, and recipients of City funds. No prior investigative experience is necessary, making this an excellent opportunity for individuals seeking to begin a career in law enforcement. Upon hire, the selected candidate will be assigned to Squad 6 and automatically enrolled in the next available Investigative Officer Training Academy (IOTA) course. Attendance and successful completion of the mandatory training program are required. Squad 6 is responsible for overseeing the New York City Fire Department (FDNY), Department of Sanitation (DSNY), Taxi and Limousine Commission (TLC), New York City Emergency Management (NYCEM), and Conflicts of Interest Board (COIB). Together, these agencies manage a combined annual budget exceeding $4.5 billion and a workforce of more than 28,000 employees. Their responsibilities are essential to the safety, resilience, and integrity of New York City, encompassing emergency response, public safety, sanitation, transportation regulation, disaster preparedness, and ethics enforcement. We seek individuals who are naturally inquisitive, resourceful, detail-oriented, and self-motivated, with the ability to work independently and collaboratively. IOTA is a comprehensive 10-week training program designed to meet New York State Basic Peace Officer training standards. The curriculum covers a range of topics, including defensive tactics, crisis intervention, foot and vehicle surveillance, interviewing techniques, report writing, and applicable New York State and New York City laws and regulations. Candidates participate in hands-on practical scenarios, moderate physical challenges, and examinations to assess their progress. Successful completion of IOTA provides candidates with the foundational skills and knowledge necessary to begin their investigative assignments. Additional training and background checks are required for candidates seeking New York State Peace Officer certification. Current New York State-certified Peace Officers are strongly encouraged to apply. Candidates seeking certification must meet all applicable requirements, including passing the DOI Physical Agility Test, which involves running, stair climbing, ascending obstacles, and dragging weights of up to 165 pounds. Additional requirements include advanced tactics training and a pistol qualification course. Join DOI in its mission to uphold integrity and accountability throughout New York City. If selected, the candidate will be fingerprinted and undergo a background investigation. Due to the position consisting of law enforcement and/or investigative functions, the candidate's consumer credit history will be reviewed during the background investigation as permitted by NYC Administrative Code 8-107(24)(b)(2)(A).

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including taxis, street hail liveries, high-volume for-hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles. TLC's Licensing and Standards Division is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing processes with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations. We are seeking a highly motivated and experienced Customer Service Agent to join our team. This role combines front-line customer service with administrative and communication expertise to deliver efficient, responsive, and high-quality support across multiple channels. TLC oversees a transportation ecosystem that moves nearly 1 million riders every single day the equivalent of the entire Boston transit system. TLC is the agency responsible for regulating New York City's taxicab and for-hire vehicle industry. With approximately 180,000 licensed drivers, 1,000 businesses, 115,000 vehicles including and the iconic yellow taxi at the heart of our city's identity, TLC is entering a new era of dignity, accountability, and collaboration across the for hire vehicle sector. TLC continues to be on the front lines of a rapidly changing mobility landscape and our innovative efforts--whether requiring minimum pay for app drivers, ensuring wheelchair accessible service, making our licensed fleet more environmentally sustainable, working to eliminate traffic fatalities, or preventing discriminatory service--often serve as a model for other cities. In this New Era for TLC, the agency is guided by three core priorities: - Driver and Passenger Dignity ensuring every interaction reflects respect and fairness - Corporate Accountability holding regulated entities to consistent, transparent standards - A Transportation System that Works Together equitable, modern, and accessible Job Description Assist customers at TLC's public facing customer service counters by answering questions, resolving issues, and handling related TLC licensing matters in person, via email and on the phone. Review applicant and licensee information at TLC's public facing customer service counters and process transactions accordingly. Review applicant/licensee information and submissions for accuracy and compliance using various systems and databases. Process applications in line with TLC guidelines, rules, and regulations. Perform work assignments to meet unit/agency needs day-to-day, deadlines, and service delivery levels. Provide customer service to current and prospective licensees, on the phone, in person at the customer service counter or via email utilizing various systems, databases, rules, and information. Research internal and external inquiries and determine proper action or response, while maintaining meticulous notes and documentation of service. Assists in the general operation of the unit when needed by compiling information, updating records, mailing correspondence, filing, reviewing and or updating documents complying with TLC rules and regulations. Conduct data entry in various systems and databases and file documents when needed. Assist with various special projects and collaborate with other units on a regular cadence. Serve as a point of contact for procedural questions and situational guidance. Assist in developing training materials and maintaining knowledge base documentation. Help draft communication materials, FAQs, or process guides for internal and public use. Contribute to project planning through administrative support, data collection, or stakeholder communication. Identify recurring issues or trends and compile monthly summary reports. Collaborate with team leaders or supervisors to review findings and recommend actionable service improvements. Participate in process reviews to propose changes that reduce repeat inquiries and improve customer satisfaction. Liaise with other departments to ensure accurate and coordinated information is shared with customers. Escalate complex issues appropriately while maintaining visibility on resolution progress. Ensure consistent messaging and tone across all communication platforms.