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Job Title: Medical Office Receptionist (Bilingual English/Chinese) Location: LV Medical Associate PC Employment Type: Full-Time Job Summary: LV Medical Associate PC is seeking a friendly, organized, and bilingual Medical Office Receptionist (English/Chinese) to join our healthcare team. The ideal candidate will serve as the first point of contact for patients, providing excellent customer service while efficiently managing front desk operations and supporting the daily workflow of the medical office. Key Responsibilities: • Greet and check in patients in a warm, professional manner, • Answer phone calls, schedule appointments, and manage patient inquiries, • Verify patient information and insurance coverage, and collect co-payments, • Assist patients with registration forms and explain office procedures as needed, • Maintain accurate patient records and update information in the electronic medical records (EMR) system, • Communicate effectively with patients in both English and Chinese (Mandarin or Cantonese preferred), • Coordinate follow-up appointments, referrals, and diagnostic test scheduling, • Handle incoming and outgoing correspondence, faxes, and emails, • Support medical staff with administrative tasks to ensure efficient office operations, • Adhere to HIPAA guidelines and maintain patient confidentiality at all times Qualifications: • High school diploma or equivalent required, • Minimum 1 year of experience in a medical office or customer service role preferred, • Must be fluent in both English and Chinese (Mandarin or Cantonese), • Excellent interpersonal, communication, and organizational skills, • Familiarity with medical terminology and insurance verification a plus, • Proficiency in Microsoft Office and EMR systems preferred, • Professional, patient-centered, and team-oriented attitude

Wellness In Inwood is seeking a dedicated and compassionate Psychiatric Nurse Practitioner to join the Team. A successful Psychiatric Nurse Practitioner will work closely with patients to provide comprehensive psychiatric care, including evaluating, diagnosing, and treating mental health disorders. The Psychiatric Nurse Practitioner will collaborate with other healthcare professionals to ensure the best possible patient outcomes and may also be involved in educating patients and their families about mental health conditions and treatment options. Wellness In Inwood, a private for-profit organization, combines expertise in criminal justice and behavioral health services to improve outcomes for New York residents involved in the criminal justice system, and those with substance use disorders. Wellness In Inwood is located in Inwood on Post Ave between 207th street and 10th Ave. Salary: The salary for this role is per diem. Shift Hours: This position is part time Location Address: 148 Post Ave New York, NY 10034. Our office is easily accessible by public transportation. Workplace Flexibility: This position is On-site: This role is 100% in-office/in person. What you will be doing: Serve as clinical lead of the team working with a peer specialist and professional staff. Provide psychiatric care to individuals in need. This includes rapid assessment and intervention for those with immediate needs. Provide crisis intervention services to individuals with active, immediate needs to enable improved bridging to ongoing continuing supportive treatment services. Conduct psychiatric assessments to determine appropriateness for a specific level of behavioral health care. Serve as the on-site clinical expert for the program by offering assessment recommendations to court and collateral stakeholders. Prescribe medications indicated by assessment to assist with improving psychiatric stability, teach clients about side effects, and monitor response to prescribed medications. Promote and deliver integrated treatment including Medication Assisted Treatment (MAT) to consumers with co-occurring substance use disorders which includes completing buprenorphine training and obtain the waiver to prescribe. Other Duties: Assist clients, family members, and significant others with concern and empathy Work in collaboration with clients, family, and other collaterals to support bridging to treatment supports and ongoing continuity of care Work collaboratively with a Peer Specialist and other members of the court team to improve participant stability while in the court and ensure best outcomes for ongoing program enrollment Ensure services are person/family-centered, recovery-oriented, and trauma-informed Promote the importance of primary care with all designated participants to ensure a holistic approach to participant health Utilize best and evidence-based approaches to treatment consistent with Wellness In Inwood’s organizational culture; health/mental health integration, rehabilitation and recovery, and understanding incarceration on treatment engagement Provide culturally competent services that are individualized to client needs and reflect the integration of race, ethnicity, culture, primary language, immigration status, developmental status, criminal justice status, sexuality, age, and gender Other duties as assigned via program, senior, or executive leadership What we are looking for: A Nurse Practitioner degree with specialized training or experience in Psychiatry. A current license to practice as a nurse practitioner in the State of New York. Must be board certified Currently possess a Data2000 waiver or complete training within 6 months of hire and become eligible to provide MAT services. A current DEA registration for the prescribing of controlled substances. ANCC certification or pending application is required. NYS OPRA status approved or application pending and a Health Commerce Account in place by the onset of employment. BLS/ALS Certified or gain within 3 months of hire Extensive experience working with people with mental illness, serious mental illness and knowledgeable about risk assessment and risk management Experience with working with individuals involved in the criminal legal system Pay: $100.00 - $150.00 per hour Medical Specialty: Addiction Medicine Psychiatry People with a criminal record are encouraged to apply Work Location: In person

Expect Success at Bridgeway! We make a difference in people’s lives by supporting their life goals - our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive. At Bridgeway, Everyone Learns and Grows together. We give you our best, so you can unleash your full potential. Make a Difference at Bridgeway Behavioral Health Services! Bridgeway offers uniquely rewarding experience in a supportive Team atmosphere. We invest in our employees. We offer excellent salary and benefits packages, and opportunities to advance your career. Become part of the Bridgeway Behavioral Health Services Team! Make a Future at Bridgeway! Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future. Why you should apply: As a Scheduling and Insurance Verification Specialist, you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive. We currently have four positions open in our Hoboken and Elizabeth offices. Department: Outpatient Services Salary: $48,000- $52,000 Location: Hoboken, NJ Work hours: Tuesday through Saturday: Tues - Saturday 12pm - 8pm (Full time- 40 hours weekly) POSITION OVERVIEW: Facilitates communication among the team members and people served. Serves as the initial point of contact for persons served calling or visiting the office. Successfully completes the insurance verification and accompanying documentation in the electronic health record. Make certain the initial and ongoing scheduling of all appointments takes place. As a member of the team, performs program administrative duties. Exemplifies excellent customer service throughout all functions of the position. REQUIRED QUALIFICATIONS: High School Graduate or equivalent is required. Associates Degree or Graduate of Administrative Assistant/Business School Program is preferred. Bilingual Spanish preferred Excellent interpersonal and customer service skills in working with persons with disabilities and other service provider personnel. Billing and Data collection experience required. Outpatient Insurance and Verification Specialist additional job duties: Bilingual – Spanish/English: Ability to communicate fluently with Spanish-speaking patients, families, and staff. Flexible & Adaptable: Comfortable working in dynamic environments and shifting between multiple outpatient departments as needed. Insurance & Verification Expertise: Solid experience with insurance eligibility checks, authorization procedures, and understanding of various payer systems. Outpatient Department Support: Proven ability to assist with day-to-day operations in outpatient settings, including support at both Union and Sussex locations. Tech-Savvy: Quick to learn and navigate various healthcare software systems, and electronic healthcare records (EHRs). Reporting & Data Handling: Capable of running and interpreting reports to support departmental operations and decision-making. Strong Organizational Skills: Able to manage multiple responsibilities, prioritize effectively, and maintain accurate documentation. Team-Oriented: Works collaboratively with clinical and administrative staff to ensure efficient and patient-centered care. EXCELLENT BENEFITS: Benefits: Medical, Dental, Vision, 403b, basic life and AD&D, flexible spending accounts, EAP Eligible for medical benefits after 30 days of employment Flexible work schedules, clinical training series, leadership development program 10 paid holidays (an 11th after 2 years of employment), generous vacation and sick time Bridgeway Behavioral Health Services is committed to inclusive hiring and dedicated to diversity in our work and workplace culture. We provide equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, national origin, sex, sexual orientation, gender identity or expression, marital status, military or veteran status, disability, age, religion, or any other classification protected by law; and we strongly encourage candidates of all identities, experiences, orientations, and communities to apply.

Independence Care Center is looking for Professional, Caring, Energetic, and Eager CNAs to be a part of our team. Independence Care Center is a true home away from home, situated in beautiful Riverdale, nestled in a scenic park overlooking the Hudson River and the Palisades. Independence Care Center provides 24-hour care along with many other services to ensure you or your loved one will receive the highest quality of care. Independence Care Center is a 200 bed skilled nursing facility providing both long and short term care. Here at Independence Care Center we have a proud tradition of commitment to caring. Our mission is to promote and maintain each individual's highest level of independence and health in an atmosphere of dignity and respect. Our staff adheres to the highest medical practice standards and will develop a care plan to match the unique preferences and needs of each resident. We are currently seeking Full Time and Part Time CNA's for all shifts. SIGN ON BONUS of $1000.00 / $500 after 3 months and another $500 after 6 months “COME JOIN OUR TEAM” Job Description: · Assist Residents with daily living activities, to include, delivering meals, turning and ambulating residents and providing plenty of fluids and nourishment meals throughout scheduled shift · Help Residents with personal hygiene · Observe Residents and report any health issues to the supervising nurse · Document Resident food and fluid intake · Assist Residents with feeding and serving nutritional supplements · Making the Resident's beds and keeping their living areas clean and tidy · Transport Residents within the facility · Assist nurses and other staff as needed · Adhere to professional standards and follow all facility policies and procedures · Abide by all federal, state and local requirements and standards · Maintain the confidentiality of all Residents and Facility data Requirements: · High School Diploma or equivalent required · Minimum of 1 year working as a C.N.A in a skilled nursing facility (Preferred) · Must possess C.N.A. certification in the state of NY · Must be a willing to work together as a team to ensure the goals at hand are achieved. Qualifications: · Ability to work every other weekend · Excellent customer service skills · Committed to working assigned schedules with the ability to be punctual and have a good attendance record Independence Care Center is an Equal Opportunity Employer.

Looking for an Assistant to work in a Daycare setting, using childcare skills to take care of children includes helping with homework, playing games, reading stories, changing diapers, preparing meal or snacks. duties includes helping children develop good hygiene , prepare classrooms and lesson plan , tidying up after children. Must love working with children and arrive on time for work, position can be part time Have to be able to be Finger printed and medical done for the position. Position is good for a retiree or someone in school. Parttime (only) 1pm to 6 pm and must be able to fingerprint and have drivers license.

Medical office in Jamaica, Queens seeking a Positive & Friendly individual for full time or part time Medical Receptionist. Excellent computer, communication, multitasking skills are critical. Must be well organized and detailed oriented. Prior Healthcare experience is required. Pay start based on experience. The right candidate should have at least 3-5 years experience in the medical field and working knowledge EMR (Medent preferred but will train), Word, Excel. Should be experienced in making appointments and handling medical reports and records, answer telephones, scheduling, scanning, faxing. Friendly environment and Immediate hire for the perfect multi-tasking candidate. Must be 25 years old and above, Salary Based on Experience * Must have 3-5 years of experience is required* * Bilingual Spanish is a Plus*

We are seeking a dedicated and skilled Medical Assistant to join our healthcare team. The ideal candidate will play a crucial role in supporting our medical staff and ensuring high-quality patient care. This position requires a blend of clinical and administrative skills, with a focus on delivering exceptional patient service in a fast-paced environment. Duties Assist healthcare providers with patient examinations and procedures, ensuring comfort and safety. Perform intake procedures, including taking vital signs and documenting medical histories. Administer medications as directed and assist with basic life support when necessary. Manage electronic health records (EHR) systems to maintain accurate patient information. Support medical administrative tasks such as scheduling appointments, managing patient flow, and handling medical terminology. Conduct X-ray procedures as needed and assist in outpatient and inpatient settings. Collaborate with interdisciplinary teams in various specialties, including dermatology, urgent care, internal medicine, geriatrics, emergency medicine, and hospital medicine. Ensure compliance with ICD coding standards for accurate billing and insurance processing. Provide compassionate patient care while maintaining confidentiality and adhering to healthcare regulations. Requirements Proven experience as a Medical Assistant or in a similar role within a clinical setting. Knowledge of anatomy, physiology, medical terminology, and basic life support techniques. Familiarity with EHR systems and ability to perform administrative tasks efficiently. Experience in various medical environments such as clinics, hospitals (Level I & II trauma centers), PICU, OR, or medical-surgical units is preferred. Strong communication skills with the ability to provide excellent patient service. Ability to work collaboratively within a team while managing multiple priorities effectively. Bilingual English/Spanish Job Type: Part-time Pay: $20.00 - $26.00 per hour Expected hours: 12 per week Medical Specialty: Ophthalmology Work Location: In person

A large patient-centered medical center is seeking a dedicated and compassionate Dental Hygienist to work closely with their fantastic team of dentists. Responsibilities: Provide preventive dental care, including cleanings, scaling, and polishing teeth Educate patients on oral hygiene and preventive care techniques Take and develop dental X-rays as needed Assess patients’ oral health and report findings to the dentist Maintain accurate patient records and assist in developing treatment plans Ensure compliance with infection control and safety protocols Support the dental team with other duties as needed Qualifications: Licensed Dental Hygienist (RDH) in the state of New Jersey Associate’s or Bachelor’s degree in Dental Hygiene Strong communication and interpersonal skills Commitment to delivering compassionate, patient-focused care Experience preferred, but new graduates are welcome to apply Offer: A great work environment with a collaborative and professional dental team Competitive salary and excellent benefits Opportunities for continuing education and professional growth State-of-the-art facilities and supportive leadership Salary: $100K Location: New Jersey

Hi. We're Diamond District Dental! Welcome to the Diamond District Dental revolution. Dental care for the people. We believe everyone deserves the very best dental care, so we put people at the center of everything we do. At Diamond District Dental, you receive scheduling that’s easy, fees that are clear, a location that is modern, sleek & convenient, comfortable visits with the latest amenities & most importantly, staff that actually cares about you. So what do you say? Are you ready to join the revolution? The Role The Dental Assistant (DA) is a key member of the Diamond District Dental team, assisting our Dental Hygienists and Associate Dentists with basic customer care and procedures. The DA is responsible for the customer experience, which may include managing new customer intake and dental history, documentation, radiographs, and setup. This individual will perform other responsibilities, as needed. This position reports to the DA Clinical Manager and Office Manager. This is a full-time opportunity with occasional weekend shifts. Essential functions/responsibilities • Assist with basic customer care and dental procedures within the Dental Assistant (DA) scope of practice, • Provide radiographs, as prescribed, record and maintain up-to-date documentation in electronic medical record (EMR), • Suction, retract, assist and practice 4-handed dentistry for all general practice procedures, • Conduct intraoral digital scanning (iTero Scans), • Ensure Department of Health (DOH) compliance of site lab and exam rooms, which may include but is not limited to, logbook maintenance, checking for expired medications and supplies, and proper handling of specimen, • Ensure site is fully stocked with supplies, as necessary, • Help maintain a clean, courteous, and professional working environment, • Provide excellent and compassionate customer care, • Assist with onboarding and training of new hire DA We are a fast growing practice and look forward to having staff who wants to grow alongside us. • Job Type: Full-time, • Pay: $25.00 - $28.00 per hour Benefits: • 401(k), • Dental insurance, • Employee discount, • Health insurance, • Opportunities for advancement, • Paid sick time, • Paid time off, • Vision insurance Schedule: • 8 hour shift, • Day shift, • Monday to Friday Experience: • Dental assisting: 3 years (Required) License/Certification: • X-Ray Certification (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Required) Work Location: In person

Job Title: Medical Biller / Front Desk Manager Location: Corazon En Forma Cardiology Job Type: Full-Time Reports To: Practice Administrator / Physician About Us: Corazon En Forma Cardiology is a patient-centered practice dedicated to providing exceptional cardiovascular care. We are seeking a highly organized and experienced Medical Biller/Front Desk Manager to join our team and oversee both front desk operations and medical billing activities to ensure smooth administrative flow and accurate reimbursement. Position Summary: The Medical Biller/Front Desk Manager plays a dual role in managing the day-to-day operations of the front desk and handling all aspects of medical billing and insurance claims. This role is essential in maintaining a professional, efficient, and patient-friendly environment. Key Responsibilities: Front Desk Management: • Oversee all front desk operations and staff, • Greet and check in patients in a warm and professional manner, • Manage appointment scheduling and ensure efficient patient flow, • Handle patient inquiries and complaints promptly and professionally, • Maintain the cleanliness and organization of the reception area, • Verify insurance eligibility and benefits prior to patient visits, • Submit accurate claims to insurance providers in a timely manner, • Follow up on unpaid or denied claims and initiate appeals as needed, • Post insurance and patient payments to accounts, • Generate patient statements and handle billing inquiries, • Maintain up-to-date knowledge of insurance regulations and coding Qualifications: • High school diploma or equivalent; Associate's or Bachelor's degree preferred, • Minimum 2 years of experience in medical billing and front desk operations (cardiology experience a plus), • Proficient with medical billing software and EHR systems (e.g., Kareo, Athena, or similar), • Strong knowledge of CPT, ICD-10 codes, and insurance guidelines, • Bilingual in English and Spanish is a plus, • Excellent communication, problem-solving, and organizational skills, • Ability to multitask in a fast-paced environment What We Offer: • Competitive salary, • Paid time off and holidays, • Opportunities for professional growth, • Friendly and supportive work environment

ob description We are seeking a dedicated, licensed Audiologist with at least two years of clinical experience to join our growing ENT and audiology team. The ideal candidate will have strong diagnostic skills and a patient-centered approach to care. Responsibilities include: Conducting comprehensive audiologic evaluations for pediatric and adult populations Dispensing and fitting hearing aids, including counseling and follow-up care Performing and interpreting Auditory Brainstem Response (ABR) testing (if qualified or willing to be trained) Maintaining accurate documentation and patient records in compliance with HIPAA standards Collaborating closely with ENT physicians and support staff to provide integrated care Qualifications: Master’s or Doctorate in Audiology (Au.D. preferred) Valid state licensure and hearing aid dispensing license Minimum of 2 years of clinical experience Strong interpersonal and communication skills Experience with electronic medical records (EMR) preferred Why Join Us? Supportive, multidisciplinary environment Opportunity for advanced diagnostic work (e.g., ABR testing) Modern equipment and resources Flexible scheduling and competitive compensation To Apply: Submit your resume and a brief cover letter via Indeed. We look forward to meeting audiologists who are passionate about improving lives through better hearing. Job Type: Full-time Pay: $60.00 - $150.00 per hour Schedule: 8 hour shift Experience: Hearing Aid dispensing: 2 years (Required) License/Certification: NEW York dispensing License (Required) Ability to Commute: New York, NY 10017 (Preferred) Ability to Relocate: New York, NY 10017: Relocate before starting work (Preferred) Work Location: In person

We are looking for a professional, reliable, and experienced Medical Front Desk Receptionist to join our healthcare team. The ideal candidate must be fluent in Spanish and English and have proven experience with insurance verification, patient eligibility checks, and prior authorizations. This position is essential in ensuring a smooth patient flow and excellent customer service experience for our diverse patient population. Key Responsibilities: Greet patients warmly, check patients in and out, and manage patient intake forms. Answer multi-line phones, schedule and confirm appointments, and handle patient inquiries professionally. Verify patient insurance coverage, obtain authorizations, and check eligibility prior to appointments. Process prior authorizations for medications, procedures, and diagnostic tests. Order patient supplies. Manage patient referral. Collect co-pays and patient balances; post payments accurately. Assist with maintaining accurate patient records and updating demographic information. Serve as an interpreter for Spanish-speaking patients as needed. Ensure patient confidentiality and compliance with HIPAA regulations. Support providers and clinical staff with administrative tasks as needed. Qualifications: High school diploma or equivalent required. Fluent in Spanish and English (speaking, reading, and writing) — required. Minimum 1–2 years of experience as a medical front desk receptionist or medical office assistant. Strong knowledge of insurance plans, eligibility, and prior authorization processes. Familiarity with Electronic Medical Records (EMR) systems (e.g., eClinicalWorks, Athena, Epic). Excellent communication and customer service skills. Ability to multitask and remain organized in a busy medical office environment. Professional appearance and demeanor. Company Description We are a patient centered physician's office that provides Internal Medicine, Obesity Medicine, and Aesthetic Care services. We are Looking to expand our team! Company Description We are a patient centered physician's office that provides Internal Medicine, Obesity Medicine, and Aesthetic Care services. We are Looking to expand our team!

Job description Job Description: We are seeking a motivated and confident Physician Assistant to join our busy ENT (Ear, Nose & Throat) Facial Plastic and Reconstructive practice in Midtown Manhattan. This position starts as part-time with the potential to transition into full-time after successful on-site training. New graduates are welcome and will be trained in all aspects of ENT, including sleep apnea, allergy, and cosmetic services. This is a hands-on role in a fast-paced, patient-centered environment. We are looking for someone who is detail-oriented, an independent thinker, and eager to learn. Responsibilities: Conduct thorough medical histories and physical exams Diagnose and manage ENT-related and personal injury conditions under physician supervision Prescribe medications and order appropriate diagnostic testing Educate and counsel patients on treatment plans and preventive care Maintain accurate clinical documentation Assist occasionally with hospital-based care Ensure a safe, clean, and organized work environment Qualifications: Graduate of an accredited Physician Assistant program Valid NY State PA license (or eligibility) Strong interpersonal and communication skills Ability to work independently and collaboratively Comfortable in a dynamic, fast-paced setting Good manual dexterity and attention to detail Enthusiastic, personable, and compassionate What We Offer: Part-time position with potential for full-time after training Competitive salary commensurate with experience Malpractice insurance provided for full-time status Health benefits available for full-time status Supportive team and a collaborative work environment Diverse clinical experience in ENT, sleep medicine, allergy, and cosmetic procedures About Us: Our practice offers comprehensive ENT, facial plastic and reconstructive services, personal injury cases with a focus on innovation, patient satisfaction, and integrated care. To Apply: Please submit your resume and a brief cover letter through Indeed. We look forward to welcoming a new team member who is ready to grow with us! Job Type: Full-time Pay: $90,000 - $125,000 per year Work Location: In person

Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: Competitive Salary coupled with a great work/life balance Prime Location - Flatiron District in Manhattan (NYC) Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan Pension Benefit that includes monthly employer contributions Retirement Benefit that includes 3% 401K employer contributions Professional Coverage/Reimbursement includes Tuition Reimbursement Program Paid Time Off including vacation, personal, and sick days Federal Paid Holidays – Up to 11 days off with pay And more... Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $50,926.57; Bilingual: $53,063.84 - Per Collective Bargaining Agreement (CBA) FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: Collecting and analyzing data/information to resolve a problem in real time, at high volume standards. Provide customer service to participants to resolve eligibility or Fund benefit issues. Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman). Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance. Follow workflows to resolve participant questions. Representatives analyze and interpret customer phone and written correspondence. Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues. Operating computers with multiple information screens to research and resolve customer inquiries on line. Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation. Ability to effectively communicate to Participants. Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: Strong computer skills. Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system. Ability to prioritize work and meet deadlines. A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications. Strong analytical, problem solving and decision-making skills. Excellent organizational and prioritizing skills. Strong ability to multitask. Various work schedules available. Interpersonal Skills: Strong oral and written interpersonal skills. Demonstrated customer service orientation. Ability to effectively operate in fast-paced work environment. Excellent listening skills. Detail oriented with excellent organization and communication skills. Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None

South Asian Youth Action (SAYA) is committed to providing its employees opportunities for growth in a supportive community environment. With a flexible schedule and generous benefits package, SAYA provides its employees a healthy work-life balance in a youth development nonprofit. SAYA: Belong. Grow. Thrive. Organization Description: Established in 1996, South Asian Youth Action (SAYA) is a 501(c)3 youth development organization dedicated to providing holistic, impactful programming to underserved New York City students. Our mission is to foster a strong sense of belonging in youth while equipping them with tools to excel academically, professionally, and personally. By championing education equity through our innovative approach, we ensure our youth are prepared to thrive and make meaningful contributions to their communities. As one of the first South Asian organizations in the United States, we play a critical role in supporting the positive development of youth from immigrant communities. Today, we provide culturally affirming programming at 10 schools and our community center reaching an ever-growing number of individuals each year. To date, we have made a significant impact on the well-being of our community by fostering resilience and wellness and increasing access to opportunities. Position Summary: The Young Women’s Leadership Program Coordinator will be responsible for the planning, implementation, coordination and facilitation of SAYA’s programming at our partner high schools and the Elmhurst Center including but not limited to Young Women’s Leadership and Postsecondary Access. SAYA’s high school programming aims to help youth navigate their complex and layered personal and social identities; practice self-care; develop positive relationships with family members and peers; and receive mentorship. The skills we help our youth build are transferable in other areas of their lives and in the future, including succeeding in high school and post-secondary opportunities. The goal is to raise their critical consciousness so that they will be better equipped to navigate their own lives, offer peer support to others and become advocates for themselves and their communities. Supervisor: Co-Director of High School and College Programs Responsibilities: Program Management • Oversee the registration and enrollment process for youth., • Lead the annual Young Women’s Leadership Conference., • Track and manage attendance and other student data using our web-based database and other customized tools., • Provide program data for grant reporting as is necessary., • Conduct periodic evaluation of programming to measure effectiveness of services and maintain documentation of activities and outcomes., • Attend trainings, professional development workshops and conferences., • Manage new projects, initiatives, and duties. Curriculum Development and Facilitation • Develop lesson plans and curriculum for leadership, college access and enrichment programming., • Utilize social emotional learning framework and strategies in the development of resources, tools and support for youth., • Incorporate social justice and advocacy framework for curriculum development., • Facilitate sessions at the Elmhurst Center and school site(s)., • Collaborate with colleagues around the planning of lessons, curriculum, career exposure and career events, special events, and trips., • Plan and facilitate enrichment activities such as visual arts, performing arts, and interest-based clubs during the school day and after school., • Incorporate an equity lens in program development., • Relationship Building and Youth Engagement., • Build positive rapport and mentoring relationships with youth by being enthusiastic, approachable, available and ready to listen., • Navigate varying group dynamics when facilitating different cohorts of youth and be a strong relationship-builder., • Provide individual, group advisement, and overall guidance for the personal and academic development of youth participants., • Participate in youth activities and free time spent outside of formally structured programming., • Lead events, and recreational and enrichment activities, which will vary throughout the year based on student interest and program scheduling priorities., • Coordinate and chaperone trips which may be held during the school day, after-school, evenings, weekends and summer., • Support youth with academic activities by providing assistance with school work and projects., • Ability to hold space for difficult conversations and formulate a plan of action for individual youth after 1:1 check ins. Partnership Development and Recruitment • Cultivate strong partnerships with SAYA colleagues, school teachers/administrators, college representatives, other CBOs and NYC government agencies to provide youth with a range of resources and support., • Build collaborative relationships with community partners and school leaders, including administration, teachers, parent coordinators, and guidance counselors., • Strengthen the connection between SAYA school partner sites and SAYA’s Elmhurst Center by collaborating with colleagues and providing information about Center programs and events to school-based youth., • Participate in youth recruitment efforts with outreach to school and community organization stakeholders., • Attend occasional evening events at the school site(s), Elmhurst Center, and other community-based organizations throughout the year to represent SAYA programming. The above is intended to describe the general nature and level of work being performed by this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Qualifications: • Bachelor degree required, • At least 2+ years experience in relevant fields (Education, Social Work, Counseling) preferred, • Experience with workshop facilitation, youth mentorship, classroom management, and curriculum development required, • Experience developing curriculum incorporating social-emotional learning (SEL), social justice and positive youth development, • Previous experience in and knowledge of NYC public schools required, • Highly flexible and openness to feedback, with ability to organize and manage multiple tasks in a fast-paced setting, • Willingness to support larger SAYA team with various tasks as is needed, must be open to and contribute to supportive team culture across programs, • Excels with contingency planning for events, workshops, and flexibility in addressing changing program needs, • Excellent proficiency in Google Suite, including Google Spreadsheet, Google Docs, Google Slides, Google Forms, MS-Excel, • Must be comfortable with public speaking in leading events and initiative Compensation and Benefits • $60,000-$65,000 commensurate with experience, • PTO starting at 25 days, • 10 paid holidays, • 12 weeks (60 days) of paid leave based on eligibility, • Employer sponsored medical benefits with generous employer contributions for employee and dependents, • Optional dental, vision, transit, and FSA benefits, • Retirement plan with 1:1 match of employee’s contribution up to 3% of annual salary (capped at $16,000) Additional Information • This position is in-person, • This role may require you to work a Tuesday-Saturday schedule. You must be available to work early morning hours at school-based sites and evening hours when at our Elmhurst Center, • Must be comfortable with periodic commute and occasional transfer of items between school and SAYA central office, and other designated locations as assigned or as is needed Please provide a cover letter with your application. SAYA is an Equal Opportunity Employer.