Location: LV Medical Associate PC Employment Type: Full-Time
Job Summary:
LV Medical Associate PC is seeking a friendly, organized, and bilingual Medical Office Receptionist (English/Chinese) to join our healthcare team. The ideal candidate will serve as the first point of contact for patients, providing excellent customer service while efficiently managing front desk operations and supporting the daily workflow of the medical office.
Key Responsibilities:
- Greet and check in patients in a warm, professional manner
- Answer phone calls, schedule appointments, and manage patient inquiries
- Verify patient information and insurance coverage, and collect co-payments
- Assist patients with registration forms and explain office procedures as needed
- Maintain accurate patient records and update information in the electronic medical records (EMR) system
- Communicate effectively with patients in both English and Chinese (Mandarin or Cantonese preferred)
- Coordinate follow-up appointments, referrals, and diagnostic test scheduling
- Handle incoming and outgoing correspondence, faxes, and emails
- Support medical staff with administrative tasks to ensure efficient office operations
- Adhere to HIPAA guidelines and maintain patient confidentiality at all times
Qualifications:
- High school diploma or equivalent required
- Minimum 1 year of experience in a medical office or customer service role preferred
- Must be fluent in both English and Chinese (Mandarin or Cantonese)
- Excellent interpersonal, communication, and organizational skills
- Familiarity with medical terminology and insurance verification a plus
- Proficiency in Microsoft Office and EMR systems preferred
- Professional, patient-centered, and team-oriented attitude
- Experience
- Required
- Employment
- Full-time
136-20 Maple Avenue, Flushing, Queens, 11355, New York
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