Farmingdale
Job Description We pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher. What We Offer: • Full-Time, Year-Round Position, • Supplemental Health, Vision, and Dental Insurance, • Paid Time Off & Holidays, • Supportive and Professional Work Environment, • Career Advancement Opportunities, • Ongoing Training & Development, • Opportunity to grow within a nationally recognized brand Key Responsibilities: • Oversee daily scheduling and dispatching of technicians, • Handle incoming customer calls, book appointments, and provide updates, • Maintain excellent customer service from start to finish, • Monitor job progress and adjust technician schedules in real time, • Use ServiceTitan software to manage scheduling, invoicing, and job flow, • Ensure accurate data entry, job notes, and customer records, • Manage office supplies, documentation, and administrative tasks, • Generate daily performance reports and assist with operational planning, • Foster a positive and team-oriented office culture Requirements: • 2+ years of experience in dispatching, customer service, or office management (home service industry preferred), • Strong communication, multitasking, and organizational skills, • Experience with dispatch or CRM platforms (ServiceTitan experience is a strong plus), • Ability to work in a fast-paced environment and adapt to changing priorities, • Customer-first attitude with a proactive mindset, • Dependable, detail-oriented, and solution-driven * Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to be part of a dynamic and expanding company, apply now.