62 Best refrigeration technician Jobs in Hicksville, New York (April 2026)

Service Manager

29 days ago

Farmingdale

Job Description Job Title: Service Manager Location: Farmingdale- Long Island Job Type: Full Time Salary Range: $90-$115k About Sonsray: Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment. Why work here? At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members: • Medical coverage (PPO + HSA options), • Dental, Vision, and Life insurance provided at no cost, • 401K with competitive employer contributions, • 80 hours of annual vacation, increasing with years of service, • Uniforms provided annually, • Annual boot voucher of $125.00, • One full paid day off annually for community volunteer work, • Birthday meal provided by Sonsray, • Privately owned and operated, with decisions made based on core values rather than corporate directives, • Annual Holiday Party, including covered airfare and hotel for employees and a guest, • Emphasis on company growth and employee development Responsibilities: • Manage the annual service budget to achieve profit goals, KPIs, and business plans., • Oversee technician efficiency, productivity, and service department performance., • Implement a priority system for all service work scheduling., • Ensure timely filing of manufacturer warranty claims and monitor expenses/recovery rates., • Liaise with the manufacturer to resolve warranty issues., • Maintain management reports for department and employee performance, including P&L., • Schedule and assign jobs based on employee skills., • Ensure the Service Department has the necessary, well-maintained tools and equipment., • Collaborate with the VP on facility maintenance., • Coordinate dealership training and service-related customer clinics., • Monitor technician and office staff training and advancement per D2E requirements., • Conduct facility inspections, safety meetings, and annual safety inspections., • Introduce services and products to prospective customers through cold calls and visits., • Drive to client locations as needed., • Operate vehicles safely, complying with all road signs., • Adhere to all Auto and Equipment Safety rules., • Develop and manage an annual service budget with measurable profit goals., • Monitor and analyze management reports, including Profit & Loss (P&L), to ensure departmental goal achievement., • Demonstrate strong management skills to optimize technician efficiency, productivity, and overall departmental performance., • Proficiently schedule and prioritize service work and effectively assign jobs., • Ensure the maintenance of tools and service equipment., • Coordinate training programs and clinics, and monitor employee training and advancement., • Possess excellent interpersonal and communication skills for effective interaction with manufacturers and customers., • Deliver excellent quality customer service to maintain and develop strong customer relationships., • Minimum 5+ years of service management experience in a dealership, fleet, diesel, transportation refrigeration, or heavy equipment environment. (Thermo King experience highly preferred.), • Proven experience managing technician teams and full service department operations., • Demonstrated P&L ownership, budget management, and KPI-driven performance., • Experience driving technician efficiency, labor sales growth, and warranty compliance., • Strong understanding of shop scheduling, work order flow, and operational processes., • Ability to lead, develop, and retain high-performing service teams., • Experience working with manufacturer programs and warranty requirements (Thermo King experience preferred)., • Strong communication, customer service, and problem-solving skills., • Proficient in service management systems and reporting tools.

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