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Epic System Analyst (Rehab) • The Clinical Systems Analyst - Rehab will be responsible for implementing/developing Epic and related applications., • This position will develop, implement, manage and provide ongoing support for clinical information systems., • Will proactively increase knowledge of Epic EHR software, health system operations and will work with the Epic project team to translate business needs into EHR functionality., • Will analyze procedures and problems, report findings and make recommendations for resolutions. Responsible for formulating objectives to meet system scope., • Preferred Epic proficient/certified in Rehab., • Required Epic proficient/certified in EpicCare Inpatient or Ambulatory., • Familiarity with clinical hospital software and/or hardware technology, database, screen handler, query languages, including ability to design, configure, train, or implement clinical systems., • Healthcare support experience is desired in areas such as billing, scheduling, access services, and health information management., • Hands on Epic clinical systems experience desirable. Knowledge of current business practices and computing systems, interfaces and rehab hospital and medical rehab group practice standard software • including computer systems and methods utilized in structuring and preparing input data for computer applications., • Knowledge of a variety of hardware and software environments and of the healthcare industry and Epic healthcare applications required. Analytical skills necessary to apply computer technology to resolve clinical problems and/or increase operational efficiency of data processing systems., • Ability to analyze the functionality of systems and their fit with specifications. Understands relationships between system processes/programs, system parameters, files and data relationships for assigned products., • Ability to research, analyze and thoroughly understand workflows of end users, using this knowledge to configure systems which improve processes, add efficiencies and promote patient safety., • Familiar with program development tools such as editors and configuration tools. Basic knowledge of standardized quality improvement methodologies., • Ability to respond to changing demands, priorities, procedures and technology., • Able to lead groups to make key decisions., • Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and help manage a project plan. Interpersonal skills necessary to communicate effectively with user departments in ascertaining and converting needs for application to electronic data processing systems., • Ability to express needs clearly, both verbally and in writing. Ability to work independently. Self-directed in identifying changing demands and priorities., • Acts as a change agent in adjusting to new procedures and technology. Dedication to detail with proven organizational skills., • Ability to establish and maintain effective working relationships with co-workers, supervisors, and users., • Project management and planning expertise., • Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.

Epic Research Analyst I JOB DESCRIPTION The Epic Research Analyst I will be the principal analyst for the Epic Research module and the Research departments systems that might interface into Epic. They should have a thorough understanding of available technology, tools, and existing designs. This position is a full-time/salaried opportunity based in Hicksville, Long Island. Onsite schedule for the first 90 days, hybrid thereafter with 2 remote days. Duties and Responsibilities: 1. Provides guidance, expertise, and solutions related to available system options for build requests throughout all phases of the project development cycle., 2. Works closely with client management, clinical end users, operations, and leadership to identify and specify the complex business needs and processes for diverse development of workflows within the EHR as it applies to Research., 3. Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions for the systems design., 4. Performs analysis and system design. May code new or modified programs, reuse existing code with program development software alternatives and/or integrates purchased solutions., 5. Documents, tests, implements, and provides on-going support for the applications., 6. Provides highly technical consulting and leadership in identifying and implementing new uses of information technologies that assist the functional business units in meeting their strategic objectives., 7. Acts as expert technical resource to development staff in all phases of the development and implementation process., 8. Performs related duties as assigned or requested. Requirements: · Education: Bachelor’s degree, or an equivalent combination of education and work experience. · Epic proficiency or certification in Epic Research module · Strong understanding of Epic integration with various external platforms and systems · Strong communication, organizational and leadership • skills

Job Description Board Certified Behavior Analyst (BCBA) - In-Home Services (Direct BIS & Parent Training) Location: Massapequa and surrounding areas in Nassau County, Long Island About Us At Dragonfly Cares, we are a premier provider of in-home and school-based Applied Behavior Analysis (ABA) services for children with developmental disabilities. Our mission is to empower children and families through high-quality, individualized interventions that foster growth, independence, and meaningful change. We foster a supportive, inclusive team culture where professionals thrive while making a lasting impact. Why Join Dragonfly Cares? * In-home focus: Deliver ABA services directly in the child's natural environment. * Flexible scheduling: Part-time hours designed to fit your lifestyle. * Competitive pay: $90-$95 per hour based on experience and credentials. * Supportive culture: Join a collaborative, mission-driven team. * Referral bonuses: Earn rewards for helping grow our team. * Comprehensive onboarding: Training, mentorship, and support from day one. Position Overview We're seeking passionate and experienced Board Certified Behavior Analysts (BCBAs) to provide in-home Behavioral Intervention Services (BIS) and Parent Training for children with developmental disabilities across Nassau County. As a BCBA with Dragonfly Cares, you'll play a key role in developing and overseeing ABA programs that make a measurable difference in children's lives. Key Responsibilities * Conduct assessments and develop individualized ABA treatment plans * Deliver Behavior Intervention Services (BIS) In-home * Provide Parent Counseling and Training (PCT) to support family involvement * Monitor client progress, adjust programming, and document data accordingly * Collaborate with interdisciplinary teams and families to ensure consistency and effectiveness * Stay current on best practices and ethical standards in ABA Qualifications * Board Certified Behavior Analyst (BCBA) certification (required) * Master's degree in ABA, Psychology, Education, or related field * 1-2 years of experience working with individuals with developmental disabilities * Strong clinical, organizational, and interpersonal skills * Ability to work independently in a home-based setting Preferred Experience * Experience delivering Parent Counseling and Training (PCT) * In-home Behavior Intervention Services (BIS) * Familiarity with data collection tools and ABA software platforms Schedule * Part-time, with flexible scheduling * Cases typically occur after school, with some before-school morning hours options available. Compensation * $90-$95 per hour, depending on experience and qualifications Apply Today! If you're a dedicated BCBA who's passionate about making a real impact through individualized care, we want to hear from you! Join Dragonfly Cares and help us bring meaningful change to families - one home at a time. Immediate openings available - start your journey today! Job Posted by ApplicantPro

Job DescriptionThe work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. The Business Analyst will be responsible for business and functional requirements definition for various new and existing IT applications, downstream systems and reports. The business analyst will also be responsible for planning and facilitating user acceptance testing. Essential Duties/Responsibilities: • Identify and translate business needs into clearly defined requirements for insurance software applications., • Develop requirements documentation inclusive of user stories/ use cases, process flows, data flows and report mock-ups., • Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations., • Build strong relationships within the business units and support functions to understand the business needs., • Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and to assist in troubleshooting and resolving issues., • Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible., • Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements., • Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff., • Team player who works well with technical and business resources., • Meet objectives & goals set forth by management, • Perform additional projects/duties as assigned by management.Required Skills/Abilities/Education/Experience:, • Bachelor’s Degree or equivalent work experience in Business Analysis, • 2-4 years of experience in Business Analysis – Requirements documentation, Functional testing, Reporting tools, Relational databases, SQL., • Experience in programming is a plus., • Experience working in the Insurance/Benefits industry is a big plus., • Experience with Azure DevOps is a plus

Epic Beacon Analyst (Proficient or Certified) Required: • Proficient or Certified in Epic Beacon application., • At least one year experience with build and/or maintenance of the Beacon module., • Strong communication skills, written and verbal., • Highly organized, able to multitask as well as maintain focus on individual tasks., • Track and document build, risks, and issues accurately in our project management software., • Implementation roll-out of Epic Beacon system with continued support post implementation., • Lead and coordinate clinical process redesign., • Collaboratively work with users to assess needs, monitor data, implement system updates, and analyze systems for performance issues., • Apply technical expertise to system build to identify, troubleshoot, and resolve problems., • Work closely with project/operational leadership to accurately scope out build requests and provide streamlined solutions based on current system set-up., • Lead meetings regarding project status and on-going work production coordination., • Act as expert technical resource to development staff in all phases of the development and implementation process., • Other duties as assigned.

Job Description Company Overview At Kids First, we’re on a mission to create a world where every child can thrive and reach their full potential. We provide high quality Applied Behavior Analysis (ABA), Speech, Occupational, and Mental Health therapies to our clients. Join our team as a Behavior Analyst and be a part of shaping a brighter future for children. Kids First provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Purpose of Position As a Registered Behavioral Technician, you will engage directly with clients in a home-based environment, adhering to treatment plans established by the BCBA Supervisor. Your responsibilities will include, but not limited to, creating program materials, executing treatment procedures, fostering transparent communication with supervisors, accurately collecting and managing data, and engaging in continuous training and assessments. Additionally, you will support parent training and clinical evaluations, promoting ethical conduct and compliance with Kids First’s policies. Responsibilities • Work 1:1 with clients in the home-based and clinic-based setting., • Consistently follow and implement treatment plans set up by the BCBA Supervisor and prepare program materials; treatment protocols that include a wide variety of domains such as toilet training, communication, social, and adaptive living skills., • Maintain open communication with the BCBA Supervisor to review program goals and procedures for each client., • Collect and maintain accurate data and notes utilizing data collection software., • Review and implement consultation/supervision note recommendations., • Participate in ongoing training, evaluations, and meetings, as required by Kids First., • Assist with parent training and clinical assessments, as needed., • Communicate appropriately and effectively with colleagues and families, as needed., • Track supervision hours and annually renew the RBT certification as mandated by the regulatory body to maintain the certification., • Work ethically and with integrity while following the BACB Ethical Code., • Understand and adhere to HIPAA policies as well as Kids First’s policies and procedures., • Adhere to time and attendance policies and maintain a record, in good standing, of regular and reliable attendance and punctuality, to provide quality and consistent patient care. Reliable transportation and timely arrival to session is a requirement for this role., • Perform other duties as assigned., • High School Diploma or GED Equivalent, • Registered Behavior Technician; Or willing to obtain within 3 weeks of start date - Required, • Technical Proficiencies: Microsoft Office 365 (Word, Excel, Power Point, etc.), Adobe PDF, Google Suite, data collection and analytical reporting - Required, • 3-4 years of experience conducting 1:1 work with clients In-school/in-home experience addressing and navigating challenging behaviors - Required, • 3-4 years of experience working with children/adults (between ages 3-18) - Required, • 3-4 years of experience in Case management and behavioral plans - Required, • 3-4 years of knowledge of direct, professional ABA experience - Required, • CentralReach ABA Software experience - A plus!, • Obtain knowledge of addressing challenging behaviors or stereotypes of children/adults with Autism - Required, • Physical Requirement: Exerting up to 50 pounds of force, and lifting as needed, including but not limited to climbing up flights of stairs, and other tasks as needed., • Excellent communication skills, both written and verbal, with the ability to collaborate effectively with team members, parents, and other professionals when necessary. Obtains the ability to work independently, manage multiple priorities, and meet deadlines. Why Choose Kids First? Make a Lasting Impact: At Kids First, we pride ourselves on our ability to make a difference in our children’s lives by staying focused on our mission, prioritizing ethical practices, and working with the utmost integrity and consistency. Supportive Work Environment: Kids First fosters a collaborative work environment. You will have the opportunity to work closely with a team of dedicated Clinicians who share your passion. Opportunities for Career Advancement: We believe in promoting from within and providing opportunities for career growth. As a member of our team, you will have opportunities to expand your role as our business continues to grow! Health Benefits: Available for eligible employees; Full medical, dental, vision, Long Term Disability, Short Term Disability, Maternity Leave, Paid Time Off, Vacation time and much more! Powered by JazzHR BAVbmO8G2M

Job DescriptionAbout The Role We are seeking a detail-oriented and proactive QA Analyst to support quality assurance efforts across Brighton Health Plan Solutions’ core portfolios—Claims, Provider, and Enrollment. In this role, you will contribute to both functional testing and automation activities, helping strengthen QA processes. You will play a key part in ensuring high-quality software delivery by validating business requirements, improving test practices, supporting limited automation initiatives, and collaborating closely with technical and business teams.Primary Responsibilities QA Strategy & Leadership • Contribute to building a consistent QA approach across multiple portfolios (Claims, Provider, Enrollment), to improve test efficiency, traceability, and quality metrics., • Assist in establishing reusable processes, documentation standards, and quality checkpoints., • Promote early testing practices and support shift-left collaboration within Agile/Scrum teams., • Support leadership in maturing QA workflows and cross-team coordinationFunctional QA & Validation, • Develop comprehensive test cases, acceptance criteria, and test data based on business and technical requirements., • Perform hands-on functional, integration, and regression testing across applications and data workflows., • Validate end-to-end business processes such as claims adjudication, provider data updates, enrollment transactions, pricing, and benefits logic., • Participate in defect triage, root-cause discussions, and timely defect escalation.Test Automation Support, • Support existing automation efforts by maintaining or executing automated tests for data loads, data validations, volume testing etc., • Contribute to creating or enhancing small-scale scripts for repetitive regression or smoke testing where automation adds value., • Leverage tools such as Selenium, Unix Shell Scripting or similar to supplement manual test coverage., • Participate in agile test execution where applicable, in collaboration with developers.Cross-Functional Collaboration, • Work closely with business analysts, developers, product owners, and external vendors to ensure quality is embedded in the development lifecycle., • Participate in team collaboration meetings, including planning, reviews, and retrospectives, as a QA voice and quality advocate., • Lead or participate in defect triage and resolution discussions, ensuring timely identification and escalation of issues., • Coordinate with external vendors or partners when validating integrated workflows or data exchanges.Documentation & Reporting, • Maintain detailed QA documentation, including test plans, automation reports, traceability matrices, and defect logs., • Provide QA KPIs and automation metrics to leadership to demonstrate test coverage, execution success, and release readiness., • Ensure consistent reporting to support release planning and stakeholder communication.Essential Qualifications, • Bachelor’s degree in Computer Science, Information Systems, Healthcare IT, or a related field., • 5+ years of experience in QA, with 1+ years in test automation in a healthcare payer environment., • Hands-on experience with automation tools such as Selenium, Postman, or similar., • Experience building test automation for Unix applications and backend databases (SQL Server)., • Proficient in one or more scripting or programming languages (e.g., Java, Python, JavaScript)., • Strong understanding of QA practices in fast-paced delivery environments., • Solid knowledge of EDI X12 transactions (834, 837, 835, 270/271), Claims, Enrollment, and Provider data workflows., • Proficient with SQL for backend testing and data validation., • Familiarity with test management tools such as JIRA or equivalent., • Excellent analytical, problem-solving, and communication skills.Preferred Qualifications, • Knowledge of version control systems like Git and test result reporting using BI Reporting, or similar., • Exposure to performance testing tools (e.g., JMeter) is a plus.* General Knowledge of HIPAA Confidentiality Laws About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion, and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes, and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing, and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $ The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Brighton Health Plan Solutions in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All of our career opportunities are regularly published and updated brighonthps.com Careers section. If you have already provided your personal information, please report it to your local authorities. Any fraudulent activity should be reported to: Powered by JazzHR ad2GI9UnkD

Job Description: Looking for an experienced Business Analyst/Project Manager who will be responsible for understanding and assessing the changing needs of the business.. Frequently analyze the impacts of change, document and support communication between relevant groups and stakeholders, and capture requirements needed to initiate a change. Act as a liaison between technology and business departments and be the intermediary who help support and translate needs across business units and functions and an end to end project driver. Responsibilities: · Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility · Prioritize requirements from various stakeholders · Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders · Assess change-proposals and define solutions to help the organization achieve its goals · Discover, organize, and clarify business needs and review/produce specifications for change · Work with the Technical Analyst and development team to ensure that they understand the specifications. · Work with training team to document system scenarios and identify roles impacted to help develop a change management/training plan. · Conduct business process modeling and generate applicable scenarios for the technology functionality testing team. · Track project performance, specifically to analyze the successful completion of short and long-term goals · Establish and maintain relationships with third parties/vendors · Create and maintain comprehensive project documentation Qualifications: · Proven working experience in project management · Excellent client-facing and internal communication skills · Excellent written and verbal communication skills · Solid organizational skills including attention to detail and multitasking skills · Strong working knowledge of Microsoft Office · Bachelor's Degree in appropriate field of study or equivalent work experience · Experience with project management software tools · Proficient in MS Word, Excel, PowerPoint, Visio, Smartsheet, Jira · Microsoft Access and/or SQL experience strongly preferred · Salesforce, Informatica, Azure SQL Server knowledge preferred.

Job Description: Looking for an experienced Business Analyst/Project Manager who will be responsible for understanding and assessing the changing needs of the business.. Frequently analyze the impacts of change, document and support communication between relevant groups and stakeholders, and capture requirements needed to initiate a change. Act as a liaison between technology and business departments and be the intermediary who help support and translate needs across business units and functions and an end to end project driver. Responsibilities: · Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility · Prioritize requirements from various stakeholders · Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders · Assess change-proposals and define solutions to help the organization achieve its goals · Discover, organize, and clarify business needs and review/produce specifications for change · Work with the Technical Analyst and development team to ensure that they understand the specifications. · Work with training team to document system scenarios and identify roles impacted to help develop a change management/training plan. · Conduct business process modeling and generate applicable scenarios for the technology functionality testing team. · Track project performance, specifically to analyze the successful completion of short and long-term goals · Establish and maintain relationships with third parties/vendors · Create and maintain comprehensive project documentation Qualifications: · Proven working experience in project management · Excellent client-facing and internal communication skills · Excellent written and verbal communication skills · Solid organizational skills including attention to detail and multitasking skills · Strong working knowledge of Microsoft Office · Bachelor's Degree in appropriate field of study or equivalent work experience · Experience with project management software tools · Proficient in MS Word, Excel, PowerPoint, Visio, Smartsheet, Jira · Microsoft Access and/or SQL experience strongly preferred · Salesforce, Informatica, Azure SQL Server knowledge preferred.

Job DescriptionDescription: Location: Mineola, NY About Us: Hanover Bank– When you love your work and the people you work with, careers are made! Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth. Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals. When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts! Job Summary Hanover Bank is looking for a full-time Quality Control Analyst I to join our team. The Quality Control Analyst I is responsible for reviewing all closed loan documentation to ensure accuracy, completeness, regulatory compliance, and data integrity. This role verifies that all legal documents received from bank attorneys are properly included, reviews all borrower disclosures for accuracy and fee tolerances, and confirms compliance with all applicable disclosure requirements throughout the loan process. The Quality Control Analyst I plays a vital role in maintaining operational quality and supporting the overall loan closing workflow. Essential Job Duties and Responsibilities • Ensure full compliance with all applicable regulations, internal policies, procedures, and industry standards., • Upload, review, and organize closing documents received from bank attorneys, placing them into the appropriate loan folders., • Review disclosures, commitments, and estimates prior to borrower delivery to ensure accuracy., • Review closing documentation before sending it to borrowers for final closing., • Perform Quality Assurance (QA) checks on all loan files once they reach final approval., • Box, label, and document all legal folders for storage or audit purposes., • Submit loans requiring management approval to the appropriate leadership team., • Update and maintain spreadsheets or tracking logs related to closings and receipt of documents from attorneys., • Assist with rate lock processes for applicable loan products., • Participate in special projects or tasks as assigned by Operations Managers., • College degree preferred, but not required, • 1-3 years of banking experience, • Proficient in Microsoft Office Suite, • Experience using loan origination systems or similar operational software., • Working knowledge of mortgage disclosure requirements, guidelines, and timelines. Skills and Abilities • Strong interpersonal, customer service, and communication skills., • Excellent organizational abilities, including time management, multitasking, and meeting strict deadlines., • Detail-oriented with the ability to identify and resolve documentation or compliance issues., • Adaptable team player eager to learn and grow in a fast-paced, evolving environment., • Willing to work weekends or overtime as needed. Our Benefits: Health & Wellness Benefits · Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options) · Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) · Company-paid Long-Term Disability Insurance Voluntary Benefits · Additional Life and AD&D Insurance for employee, spouse, and dependents · Voluntary Short-Term Disability Insurance · Pet Insurance · Legal Services Plan · Accident Insurance · Hospital Indemnity Insurance · Cancer Care Insurance Retirement · 401(k) Plan with Company Match Time Off & Recognition · Paid Personal Time Off (PTO) · Paid Company Holidays · Annual Performance Bonuses · Annual Salary Increases Employee Engagement · Company-sponsored Events · Employee Contests and Recognition Programs Hourly Wage: $22.00 - $26.00; placement within this range will vary based on experience and skill level. Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Requirements:

Job Description Mindful Care is seeking a detail-oriented and customer-focused IT Support Analyst to join our IT team. The ideal candidate will provide technical support to end users, resolve hardware and software issues, and ensure smooth day-to-day IT operations as well as in person support for our New York offices. This role requires strong problem-solving skills, a proactive mindset, and the ability to communicate technical information to non-technical users effectively. Our IT Support Specialists: • Provide first- and second-line technical support to internal users via phone, email, remote tools, and in person in our New York offices., • Troubleshoot and resolve issues related to hardware, software, printers, mobile devices, and network connectivity., • Manage and track support tickets using the company's ITSM (IT Service Management) tool., • Set up and configure new hardware and software, including desktops, laptops, phones, and applications., • Maintain user accounts and permissions in Active Directory, Exchange, and other enterprise systems., • Assist with IT asset inventory management, procurement, and equipment lifecycle tracking., • Create and maintain user documentation and knowledge base articles., • Maintain and update company IT infrastructure., • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)., • 1-3 years of experience in an IT support or help desk role., • Strong knowledge of Windows and macOS operating systems., • Familiarity with Office 365, Active Directory, and common business applications., • Basic understanding of networking concepts (DNS, DHCP, VPN, etc.)., • Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk)., • Excellent customer service and communication skills., • Ability to multitask and prioritize effectively in a fast-paced environment. Position Type & Schedule • Type: Regular Full-time, • Hours: Monday-Friday, 8AM-5PM, • Competitive base salary of $60K - $70K annually., • Opportunities for career growth and skill development., • Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more. At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. By submitting this application, I acknowledge and agree that Mindful Care may conduct a background investigation as part of its hiring process. This investigation may include, but is not limited to, verification of my education, employment history, professional references, and other relevant information. It may also involve a review of my criminal record, credit history (where applicable), and any other publicly available information necessary to assess my qualifications for the position. I understand that this screening will be conducted in compliance with all applicable laws, including the Fair Credit Reporting Act (FCRA) and any state or local regulations. I further acknowledge that I will be required to provide written consent for this background check before it is conducted. I affirm that all information provided in my application is true, complete, and accurate to the best of my knowledge. I understand that any false statements, omissions, or misrepresentations may disqualify me from further consideration or, if discovered after employment begins, could result in termination of my employment. If I have any questions regarding this process, I acknowledge that I may contact Mindful Care's People department for further clarification.