Desktop Application Specialist (Legal)
25 days ago
Roseland
Job Description The Desktop Applications Specialist is responsible for supporting and maintaining the law firms desktop software environment, with a particular focus on legal-specific applications. The role ensures attorneys and staff can reliably use document management, case management, and productivity tools to deliver timely, high-quality legal services. Reporting Structure This position reports directly to the Vice President of Technology. Application Support & Administration • Install, configure, and maintain desktop applications, including Microsoft 365 (Word, Outlook, Excel, PowerPoint, Teams),, • PDF tools (such as Adobe Acrobat and Kofax Power PDF),, • Document Management Systems (iManage)., • Time & billing tools like INTAPP., • Manage application updates, patches, and version control across the firm., • Maintain standard desktop images and application deployment packages. User Support & Training • Serve as a primary point of contact for application-related issues and requests., • Troubleshoot and resolve software problems, performance issues, and integration errors., • Document common issues and solutions and maintain an internal knowledge base., • Assist with onboarding and offboarding users from an application perspective. Configuration, Integration & Security • Configure applications to align with firm policies, workflows, and security requirements., • Work with IT leaders to test and roll out new applications, features, and integrations., • Manage user roles, permissions, and security groups within key applications., • Ensure data integrity, confidentiality, and compliance with legal and regulatory requirements, including client confidentiality and retention policies. Projects & Process Improvement • Participate in technology projects, including software upgrades, migrations, and new system implementations., • Analyze user feedback and usage patterns to recommend improvements in tools and workflows., • Collaborate with vendors and consultants to resolve complex application issues and support projects., • Contribute to documentation of firm-wide application standards, procedures, and guidelines. Education & Experience • Associate or bachelors degree in information technology, computer science, or related field preferred; equivalent experience will be considered., • 2–5+ years of experience supporting desktop applications in a professional services environment; law firm experience is strongly preferred. Technical Skills • Strong expertise with Microsoft Windows and Microsoft 365 in a business setting., • Experience with at least one major legal Document Management System (such as iManage, NetDocuments, Worldox), with iManage strongly preferred., • Experience with practice/case management and time/billing applications is a plus., • Familiarity with remote access tools, virtual desktops, and mobile device integration., • Basic understanding of networking concepts, Active Directory, and group policies. Soft Skills • Excellent communication skills; able to explain technical concepts in user-friendly terms., • Strong customer-service mindset with patience and professionalism in supporting attorneys and staff., • Detail-oriented with strong organizational and documentation abilities., • Ability to prioritize, manage multiple tasks, and meet deadlines in a fast-paced environment., • Discretion and professionalism in handling confidential and sensitive information.