Drayage Operations Dispatcher
2 months ago
Union
Overview
We are seeking an experienced dispatcher with a strong background in the drayage industry and logistics operations. The ideal candidate must be detail-oriented, proactive and capable of managing complex transportation operations to ensure timely and efficient delivery of import/export containers.
Duties
Schedule appointments with terminals for container pickups, empty returns and export coordination.
Assignment of deliveries to drivers.
Manage constant tracking of drivers, ensuring on-time deliveries.
Delegating the workload efficiently to make sure that all drivers have their routes assigned, paperwork provided and moves made properly for a productive day.
Provide excellent customer service through phone call and email communications with clients and operations teams.
Tracking equipment and updating in our own custom portal.
Tracking and tracing container shipments via terminal portal.
Strong understanding of port operations, terminal procedures, and transportation logistics.
Experience
4+ years of similar duties
Must be a team player
Able to work in a fast-paced environment, multitasking multiple schedules and priorities at once
Have knowledge of dispatch codes and the phonetic alphabet
Effective communication, ability to multitask, and a calm demeanor under pressure
High School Diploma or GED preferred
