Offres Customer Service à Union, New JerseyCréer des alertes d'emploi

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Soar with us at Wawa. \n We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar. As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What you'll do: • Greet and engage with customers to ensure their needs are met both quickly and courteously., • Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized., • Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products., • Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting., • Help keep our stores clean and safe by following all established policy, procedures, and guidelines., • We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs., • Great communication and customer service skills., • Ability to thrive in a fast-paced environment and multitask like a pro., • Must be 16+ years old with reliable transportation., • Enjoys working in a team environment. The hourly range for this position is $17.25 - $21.25 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at . Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Legal Intake Specialists are the very first point of contact for individuals seeking legal representation, playing a pivotal role in shaping the client’s experience. Intake specialists are responsible for handling all inbound inquiries— via phone, web form, email, or live chat. Key Responsibilities: • Client Engagement: Deliver best-in-class service during initial interactions, ensuring clients feel heard and supported., • Claim Setup: Initiate & complete the intake process, as well as assist with the client sign-up process of a retainer agreement., • Information Gathering: Collect detailed & relevant information about the potential claim to confirm eligibility & qualify injury claims by using a defined set of criteria., • Data Accuracy: Capable of collecting detailed and complete claim-related information with precision., • Service Excellence: Approach every interaction with attention to detail and a sense of urgency to drive optimal outcomes for all parties included., • Process Guidance: After the sign-up process, clearly explain next steps and transition clients to the Case Management team, including case managers, paralegals and attorneys. Candidate Requirements • Sales and/or Sign-up Center (a plus), • Contact Center/Call Center (a plus), • Law firm or Legal industry experience (a plus), • Insurance, Healthcare & Medical Administration experience (a plus), • Familiarity with CRM systems (Salesforce), VoIP software & electronic signature software, • College degree (preferred but not required), • Bilingual (a plus)

Trustpoint.One is excited to partner with a respected Plaintiff-side Mass Torts legal services provider in Newark, NJ, in search of two reliable and professional Temporary Call Center Representatives. This fully onsite assignment will support the firm’s intake and client communication efforts during a short-term project expected to last approximately three weeks. This opportunity is ideal for individuals who are comfortable speaking with clients by phone, documenting conversations accurately, and assisting a busy legal services team. While the assignment is short-term, the client values strong performers and often keeps talented individuals in mind for future opportunities. About the Role: As a Temporary Call Center Representative, you will be responsible for handling inbound and outbound calls with clients while logging key information into the firm’s system. The role also includes basic data entry to ensure call details and client updates are properly documented. Responsibilities: • Answer inbound client calls and provide professional assistance., • Make outbound calls to follow up with clients as needed., • Log call details and relevant information accurately into the firm’s system., • Perform basic data entry to update and maintain client records., • Ensure all information entered is complete and accurate., • Work onsite at the firm’s convenient Newark, NJ office. Qualifications: • Strong communication and phone skills., • Comfortable speaking with clients in a professional and friendly manner., • Basic data entry skills with strong attention to detail., • Ability to multitask while speaking on the phone and documenting information., • Prior call center or customer service experience is helpful but not required., • Ability to work efficiently in a fast-paced office environment. Contract Details: • Fully onsite position based in Newark, NJ., • Initial assignment expected to last approximately three weeks., • Monday – Friday, 9:00 AM – 6:00 PM., • Pay rate expected to be $23 per hour, commensurate with experience. Why Work With Trustpoint.One? We partner with respected law firms and legal service providers nationwide to connect skilled professionals with meaningful work. Many of our contract placements lead to long-term opportunities — we don’t want to let great people go! Apply now if you're ready to bring your professionalism and communication skills to a busy and respected organization. All candidates must be able to work at a computer screen for a sustained amount of time. Infrequent lifting and carrying up to 30 pounds. Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

A global food distribution company in the Linden, NJ area is looking for a Customer Service Agent. This is a full-time, direct hire position. Customer Service Agent Responsibilities Include: • Ensure positive customer experience by resolving customer queries swiftly, • Replying to customer questions on the phone or over the internet, • Give sound advice regarding suitable products to fulfil customer needs, • Handle customer complaints and escalate to management if needed, • Collaborate with various internal departments to ensure that they fulfill all customer requests, • Ensure a clear line of communication to keep management updated, • Other duties as assigned Customer Service Agent Requirements Include: • Excellent communication skills, • Associate’s degree is required, • Entry levels are welcome, • Strong leadership skills in team environment and skills to bring positive atmosphere to the team, • Ability to be flexible to work effectively with wide variety of people and to work responsibly and effectively in a multicultural environment, • Excellent communication (Speaking, Writing, Reading, Listening) and presentation skills, • Ability to multi-task and perform duties time efficiently, • Team-worker, Detail-oriented, Responsible, Punctual, Self-motivated, • Proficient in Microsoft Office suite, especially Excel, • While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 25 pounds, lift in excess of 25 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success. We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. We prioritize direct applicants; third-party resumes may not be reviewed.

Connections Personnel is hiring for a temp to hire Office Assistant/Customer Service Representative with 3+ years of experience for our client in Rahway, NJ for a leading producer of specialty chemical products, serving customers worldwide in the Industrial and Branded Products segments. Their high-quality products are developed by their in-house R&D team and manufactured in the USA. Responsibilities: • Adhere to all SOPs for Customer Support & Office Administration., • Main point of contact for all incoming and outgoing customer calls to ensure timely communication and support., • Process and communicate new orders to the appropriate Sales team upon receipt., • Generate quotes for shipping rates for customer inquiries and prospects to ensure timely service., • Coordinate logistics for inbound and outbound shipments., • Enter customer orders and verify customer price., • Verify customer profile in the accounting system and in Customer Relationship Management system., • Communicate and updating Customer/Sales team on order status., • Process all Sample Requests, coordinate with Sales & arrange shipment. Requirements: • Must have 3+ years of office/customer service experience., • Must have experience with CRM, Microsoft Office and Outlook., • Must be able to multitask and be organized., • Must speak English., • Drug test and background checks done prior to starting. Benefits: ( offered once hired perm) Vacation, Holiday and Sick Pay, Health, Dental, Vision and 401K. Schedule: 7am-4pm Monday thru Friday. Salary: $20-$22/hr For immediate consideration please apply online at:

Job Purpose The Advisor Support Role serves as a key player in driving team initiatives, internal and external correspondence, and maintaining exceptional client relationships. The Advisor is looking for someone who is adaptable and can handle changing priorities, comfortable using a variety of technology platforms, who enjoys client service, and is highly organized. Duties & Responsibilities • Manage Advisor’s e-mail correspondence and professional calendar, • Supervise Advisor’s social media accounts and marketing campaigns, • Handle incoming calls in a friendly and professional manner, • Schedule and confirm appointments in a timely manner, • Assist with file prep, paper filing and larger mailings, • Proactively manage internal platforms and systems so FSR’s client information is up to date and accurate, • Accurately complete, submit, and follow up on status of all new business applications, • Act as direct liaison between Financial Advisor and clients, • Excellent verbal and written communication skills, • Exceptionally professional and organized, • Extremely detail-oriented, • Comfortable in a fast-paced environment, • Ability to collaborate with others, build and maintain relationships, • Ability to use discretion and maintain client confidentiality, • Client-first attitude, • Proficiency in Microsoft Office, • Experience in Salesforce is a plus, • Life, Accident, and Health License and/or FINRA registrations are a plus, • Some college or professional experience

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, v

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.

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A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs. Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission. Position Summary: As an Account Manager for A. Duie Pyle your role will be focused on developing and maintaining new accounts within your assigned territory. Working in partnership with the entire Pyle sales team, our goal is to continually develop and implement new strategies to maintain and expand Pyle’s market share within the Northeast region. The responsibilities of the position include, but are not limited to: • Managing and creating new business opportunities for your territory while maintaining a healthy balance between revenue, margin and bill count, • Effectively selling our comprehensive Service Portfolio by articulating and differentiating A. Duie Pyle's ability to add value for the customer, • Developing and administering strategies to accomplish profitable revenue growth for your assigned territory, • Effectively planning and executing these strategies to meet and exceed your individual goals, • Working closely with Operations, Terminal Managers, Drivers, and Office Personnel, • Working closely with other Account Managers as well as National Account Managers to develop new business opportunities within your territory To be qualified for this position, you must possess the following: • Previous LTL Sales and Operations experience strongly preferred; minimum two years of business to business outside sales experience. Bachelor’s Degree, • Demonstrated ability to effectively negotiate and sell; ability to consistently close deals, • Excellent communication, time management and organizational skills, • Ability to prioritize and meet deadlines, • Strong knowledge of MS Office (including Access), • Ability to travel within assigned territory Your Benefits will include: • Medical, Dental, Vision, and Life Insurance, • 8 paid annual holidays – in addition to vacation and personal time off, • 401(k) with company match, • Paid Weekly via Direct Deposit, • Paid Vacation and Personal Time For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work from home part time opportunities — this is your chance!. Most research studies are conducted remotely from home, though some may be in-pers

Company Name: A. J. Perri Plumbing, Heating, Cooling Overview: Pay: $20 per hour + commission Earning potential: $22 – $30/hour on average with commission Schedule: weekdays and weekend availability Location: Stores will be assigned based on commutable distance. Must be available to work in multiple assigned retail stores within designated territory. Part-time and full-time opportunities available Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with over 7,000 professionals and 45+ years of trusted home service experience. We are hiring Retail Lead Generators to work inside national home improvement retail stores promoting HVAC services, heating and air conditioning tune-ups, system replacements, and indoor air quality solutions. This is a great opportunity for individuals who enjoy speaking with people and want to earn hourly pay plus commission while introducing homeowners to professional HVAC services and consultations. What We Offer: * Weekly pay via direct deposit * Commission on top of hourly rate * Paid training — no HVAC experience required * Career path into Sales Advisor roles * Full-time employees also receive: * Health insurance available 1st of the month past 30 days * Low-cost medical (as low as $5/week) * Dental, vision, HSA/FSA * 401(k) with company match * Paid time off + holiday pay * Company-paid life insurance Responsibilities: As a Retail Lead Generator, you will engage with retail shoppers and introduce them to ARS heating and air conditioning services. * Engage customers inside retail store locations to discuss HVAC upgrades, heating and air conditioning services, and indoor air quality solutions * Promote free in-home HVAC consultations and HVAC tune-ups * Generate leads for residential HVAC service, HVAC installation, and system replacement consultations * Educate homeowners about energy savings and comfort improvements through heating and air conditioning systems * Schedule appointments for HVAC service technicians or HVAC comfort advisors * Represent the ARS brand with professionalism and enthusiasm Qualifications: * Outgoing personality and willingness to speak with shoppers * Retail, sales, or customer service experience preferred (not required) * Ability to stand and walk during shifts * Weekend and some holiday availability * Reliable transportation * Clean, professional appearance representing the ARS brand *This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: ___.

Overview: At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count” Responsibilities: What CubeSmart Self Storage offers: • Weekly Pay - Putting money in your pocket more often, • Excellent Schedule – Most shifts end at 6:00 p.m. and Sundays off*, • Competitive Hourly Pay & Bonus, • Paid Time Off – Vacation, Sick, & Holidays, • Generous Health Benefits, • 401k Retirement Plan with Company Match, • Tuition Reimbursement, • Self-Storage Discounts In your role at CubeSmart Self Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance. The Assistant Property Manager is responsible for…. Customer Service: • Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5-Star service., • Interacting face to face with customers, providing excellent service, and building rapport., • Meeting monthly sales goals and metrics., • Walking the property to perform lock checks and showing units to customers., • Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.), • Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities., • Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors) You’ll love working here because… YOU WILL MAKE A DIFFERENCE – YOU WILL BELONG TO A TEAM – YOU WILL GROW WITH US Qualifications: You’d be great in this role if you have… • A positive and outgoing personality with a passion for helping people., • Experience in delivering high quality customer service to a diverse customer market., • You must have the ability to work Saturdays., • Valid driver’s license and insurance with access to reliable transportation used during the workday. We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Description This Account Manager position will cover a large portion of New Jersey.

Levy Restaurants - JobID: D826B101B7AC1A0C6B6795819B87C82E [Material Handler / Freight Handler] As a Warehouse Worker at Levy, you'll: Receive and organize product deliveries from various carriers and vendors; Label and process shipments, while maintaining adequate inventory levels; Process orders t

Compass Group - - Responsibilities: Reads production schedule and determines items to be moved; Conveys materials from receiving to storage; Assembles customer orders from stock and places on pallets; Maintains inventory records; Follows HACCP standards.

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

Medical-Dental-Vision-401(k) with match / Hours: 6p-2a HST - As a Call Center Specialist, you will: Answer incoming calls from clients seeking information about pet hospice services; Provide compassionate and knowledgeable support to pet owners during difficult times; Schedule appointments and manag

Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loadin

Competitive Pay & Benefits / Flexible Schedule / Career Growth / Meaningful Impact - As a Call Center Representative (CSR) at Wellcove, you will: Provide excellent customer service via phone and email; Respond to customer inquiries and resolve issues in a timely and professional manner; Maintain acc

Aggressive compensation / Comprehensive Medical-Dental-Vision / Generous paid time off / Extensive internal growth and professional development - As a Call Center Representative, you will: handle inbound and outbound calls from customers in a professional and courteous manner; provide accurate and t

Account Manager - State Farm Agent Team Member for Angel Rodriguez - State Farm Agent.As Account Manager - State Farm Agent Team Member for Angel Rodriguez - State Farm Agent, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relati

Generate leads and actively pursue new business opportunities.

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. Responsible for performing store manager duties in their absence. Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Account Manager - State Farm Agent Team Member for Ronald Demyers - State Farm Agent.As Account Manager - State Farm Agent Team Member for Ronald Demyers - State Farm Agent, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relation

Opportunity For Motivated Individuals.Looking for motivated individuals who want more out of their income and career.This is a remote opportunity where you'll work directly with individuals who have requested help understanding their financial protection options.If you're someone who is competitive,

Account Manager - State Farm Agent Team Member.As a Account Manager - State Farm Agent Team Member for Diane Smith - State Farm Agent you are vital to our daily business operations and customers' success.You grow our agency through meaningful client relations and acting as a liaison between customer

Account Manager - State Farm Agent Team Member. As Account Manager - State Farm Agent Team Member for Navin Jiwnani - State Farm Agent, you are vital to our daily business operations and customers' success. Experience in insurance sales or account management preferred.

Account Manager - State Farm Agent Team Member. As Account Manager - State Farm Agent Team Member for Alexa Santana - State Farm Agent, you are vital to our daily business operations and customers' success.

The Residential Account Manager for Elizabethtown Gas is responsible for growing residential customer conversions through proactive sales outreach, contractor engagement, and community involvement.This field-based role focuses on converting homes to natural gas and supporting customers through the c

As a Customer Service Supervisor, you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized, and fully stocked. Deliver outsta

As Account Manager - State Farm Agent Team Member for Rami Attieh - State Farm Agent, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.You improve the

Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following:.Assist customers with questions and recommendations.Manage sales transactions while working assigned cash register.Maintain se

Performs other duties as assigned by management.

The Wholesale Account Manager (NJ) is responsible for managing wholesale accounts, acquiring new business, assisting with new product launches and driving sales for our wholesale department. Wholesale Account Manager (NJ).

Sales or customer service experience is advantageous but not mandatory. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. Remote, work from home career.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

As a Customer Support Representative at Clever, you will: Provide exceptional customer service and support via phone, email, and chat; Troubleshoot technical issues and provide solutions to customers; Resolve customer complaints and issues in a timely and professional manner; Maintain accurate custo

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Customer Service Associate (CSA). Great communication and customer service skills.

Competitive Pay / Day-Evening-Overnight shifts available / Health membership benefits on Day 1 / 401k matching / Flexible PTO including Summer Fridays / Monthly phone stipend / - As a Customer Support Representative, you will: Provide exceptional customer service to clients and members through phon

As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Required Experience &am

The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess