Laboratory Client Service Representative-Bilingual Spanish/English
hace 3 días
Union
Job Description Laboratory Client Service Representative Bilingual Spanish/English | Full-Time | Union, NJ 07083 Location: Union, NJ 07083 (In-Person) Pay: $20.00 – $22.00 per hour Shift: Day Shift | Full-Time ️ Language: Bilingual — Spanish & English Required Education: Associate's Degree Preferred (Clinical Lab Science) Specialty: Diagnostic Laboratory / Hematology About the Role A growing diagnostic laboratory in Union, NJ is seeking a full-time Bilingual (Spanish/English) Laboratory Client Service Representative to serve as a critical link between our clinical team, referring providers, and patients. This is a detail-oriented, fast-paced role where accuracy, communication, and professionalism make a direct impact on patient care. If you have a background in clinical laboratory science, strong bilingual communication skills, and a passion for delivering outstanding service in a healthcare setting — we want to hear from you. What You'll Do • Review and process order entry, requisitions, and specimen verification for accuracy, • Enter and maintain required patient and test data in laboratory information systems (LIS), • Prepare specimens for send-out testing to reference laboratories per SOPs, • Review pending tests and follow up to ensure timely result reporting, • Prepare and distribute reports, invoices, and correspondence for mail-out to patients and providers, • Answer inbound calls from physicians, clinical staff, and patients in both English and Spanish, • Serve as a bilingual point of contact — accurately communicate test results, status updates, and instructions, • Collaborate with laboratory and administrative teams to resolve discrepancies and ensure workflow continuity, • Adhere to all laboratory standard operating procedures, HIPAA regulations, and quality standards What We're Looking For Required • Fluent in both Spanish and English — written and spoken (non-negotiable), • Minimum 2 years of experience in a clinical laboratory or related healthcare environment, • Familiarity with clinical laboratory terminology, test panels, and specimen types, • Strong data entry skills with a high degree of accuracy and attention to detail, • Excellent interpersonal and communication skills — comfortable with patients and clinical staff, • Ability to work independently and as part of a collaborative team, • Proficiency with computer systems; experience with laboratory information systems (LIS) a plus Preferred • Associate's Degree in Clinical Laboratory Science or a related field, • Experience in hematology, diagnostics, or reference laboratory settings, • Knowledge of medical billing and invoice preparation, • Prior client services or customer-facing experience in a healthcare setting Benefits • Medical (Health) Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • 401(k) Retirement Plan, • Supportive, team-oriented work environment, • Day shift schedule — consistent and predictable hours Why Join Our Team We are a diagnostic laboratory that takes pride in accuracy, compassion, and community. Our bilingual team members play a vital role in making healthcare accessible to Spanish-speaking patients and providers across the Union, NJ area. You'll work in a positive, professional environment where your skills are valued and your contributions matter every single day. How to Apply Please email your resume to apply. We review all applications promptly and will reach out to qualified candidates to schedule an interview. We look forward to hearing from you — thank you! We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Company DescriptionLincoln Reference Laboratory is one of the largest independent, general diagnostic laboratories, located in Union NJ. We take pride in delivering quality service since 2004 for a broad range of medical diagnostic testing in our new and advanced facility. We cover industry leading medical testing in Molecular Oncology, Hematology, Histopathology, and Chemistry. Excellence and specificity of patient testing is our highest priority! Our facility in New Jersey provides an array of services in molecular oncology, diagnostic blood testing, toxicology, GI testing, RPP, Urovysion Fish, H.Pylori breath test, and so much more. All testing is done in-house, which increases turnaround time. Looking at the patient’s susceptibility to illness on a genetic level provides physicians with greater insight into improving patient care. Our state-of-the-art instrumentation and highly skilled and licensed technologists provide quality results and consultation. For many years our experienced pathologists offer their expertise in the oversight of diagnostic cases from all tissue specimens. We provide a full range of histology services, including grossing, processing, embedding, microtome, routine, and special staining. We ensure properly prepared tissues and slides to provide accurate diagnoses. We are highly experienced technologists, who are registered and licensed by NY and other states in US. We use latest, state-of-the-art, medical equipment and instrumentation in the preparation of specimens, and we guarantee strictest quality assurance mechanisms are implemented to maintain consistency and precision. For all our client’s convenience, we offer a web-based reporting tool to get testing results. You can now securely access results virtually anywhere and at any time. At Lincoln Diagnostics LLC, we can guarantee fast responses to your concerns and immediate action should you wish to receive them. Certifications National Women Business Owners Corporation (NWBOC)Lincoln Reference Laboratory is one of the largest independent, general diagnostic laboratories, located in Union NJ. We take pride in delivering quality service since 2004 for a broad range of medical diagnostic testing in our new and advanced facility. We cover industry leading medical testing in Molecular Oncology, Hematology, Histopathology, and Chemistry. Excellence and specificity of patient testing is our highest priority!\r\n\r\nOur facility in New Jersey provides an array of services in molecular oncology, diagnostic blood testing, toxicology, GI testing, RPP, Urovysion Fish, H.Pylori breath test, and so much more. All testing is done in-house, which increases turnaround time. Looking at the patient’s susceptibility to illness on a genetic level provides physicians with greater insight into improving patient care.\r\n\r\nOur state-of-the-art instrumentation and highly skilled and licensed technologists provide quality results and consultation. For many years our experienced pathologists offer their expertise in the oversight of diagnostic cases from all tissue specimens. We provide a full range of histology services, including grossing, processing, embedding, microtome, routine, and special staining. We ensure properly prepared tissues and slides to provide accurate diagnoses.\r\n\r\nWe are highly experienced technologists, who are registered and licensed by NY and other states in US. We use latest, state-of-the-art, medical equipment and instrumentation in the preparation of specimens, and we guarantee strictest quality assurance mechanisms are implemented to maintain consistency and precision.\r\n\r\nFor all our client’s convenience, we offer a web-based reporting tool to get testing results. You can now securely access results virtually anywhere and at any time. At Lincoln Diagnostics LLC, we can guarantee fast responses to your concerns and immediate action should you wish to receive them.\r\n\r\nCertifications\r\nNational Women Business Owners Corporation (NWBOC)
