Customer Service jobs in Springfield, MassachusettsCreate job alerts

Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Bilingual Financial Customer Associates (FCA) in our Smithfield site. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. What to expect… As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences. • Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans., • In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching., • Rewards & Recognition: Your achievements will be celebrated as you progress through the program., • Ability to establish rapport and relationships through effective communication, • Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers., • Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.), • Proficiency in navigating and troubleshooting basic technology issues or systems., • Handle a variety of situations and conversations driving towards a resolution suitable for all, • Self-motivated teammate with strong social skills who brings energy and passion to the team, • Minimum 1 year of customer service experience, • A passion for helping people, • Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making Our Investments in You Our benefit programs are crafted to help you and your loved ones strike the perfect balance. ___ Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Shifts and Hours: Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift between the hours of 10am – Midnight EST Customer Service Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Overview: If you reside in California, please see our ___ for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate. New Competitive Pay Rate Of $20.50 per Hour Job Responsibilities: • Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate., • Monitors radio, telephones and on-road provision of service for quality., • Responsible for influencing positive employee morale and quality customer service., • Monitors and completes driver sign-in and sign-out daily., • May assign trips to drivers to assure adequate disbursement of trips between all assigned routes., • Monitors daily system performance., • Participates in analysis and review of operating performance., • Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate., • One (1) year previous Dispatcher experience preferred., • Two (2) years of Customer Service experience is preferred., • High School diploma or equivalent., • Experience with Trapeze software., • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment., • Demonstrate a high customer service commitment., • Able to demonstrate professional phone manner. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast

Overview: If you reside in California, please see our ___ for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly. New Pay Rate $18.00 Per Hour Job Responsibilities: • Answer passenger calls collecting all necessary trip information for the permissible time period., • Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively., • Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate., • Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes., • Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel., • Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries., • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees., • Maintain accurate records and appropriate filing systems., • Communicate effectively with operations staff regarding scheduling or passenger issues., • Ability to handle multiple tasks accurately and effectively., • Excellent customer service., • Professional demeanor and appearance., • Reliable in attendance., • High School diploma or equivalent., • Able to work in a fast-paced environment., • Experience in paratransit scheduling utilizing Trapeze PASS, preferred., • Possess excellent decision-making skills., • Excellent attendance record., • Excellent verbal and written communication skills., • Telephone speaking and/or call center experience. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast

Primary Role: Responsible for carrying out the company’s mission, goals and objectives. Supports the telephone sales team and works directly with clients and third parties to provide the highest level of customer service. Works internally with the purchasing, warehouse and operations departments to prepare and generate information for effective customer service and warranty. Responsibilities: • Travel and perform professional training programs to customers at customer locations., • Responsible for ensuring that all orders are processed in an accurate and timely manner, • Obtain all job related equipment and services at the lowest cost with focus on total value, • Obtain manufacturer shipping schedule on all equipment ordered and relay to Project Manager, • Expedite equipment when necessary, • Recommend alternate suppliers where a savings in cost or improved delivery will result, • Resolve any problems that arise in relation to delivery dates, quality, quantity or cost of purchased goods and services, • Issue purchase orders for job related equipment, • Review discrepancies in invoices which are not in complete agreement with purchase orders, • Responsible for processing return of unused or incorrect equipment, • Assist with negotiating contracts with vendors, • Assist with reports and documentation when required, • Other duties as required or assigned from time to time Travel: Travel may be required. Additional Skills and Abilities: • Excellent written and verbal communication skills., • Must be responsible, self-motivated, self-starter, personable and well-organized., • Superior customer service skills to deal with both internal and external customers., • Ability to manage multiple tasks simultaneously., • Strong interpersonal skills; ability to work with diverse groups., • Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook., • Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date., • Must be able to effectively handle stressful situations., • Must be able to read and effectively interpret general business documentation., • Valid and current drivers license.

Position Summary The Customer Service Consultant (CSC) is the cornerstone of customer satisfaction at Cold Jet, ensuring seamless operation and optimal performance of our advanced dry ice solution systems. This role demands a unique blend of customer service excellence and hands-on technical proficiency. The CSC will provide expert on-site installation, comprehensive training, and troubleshooting & repair support for Cold Jet equipment at customer facilities throughout their assigned territory. This includes leveraging technical skills to diagnose issues, performing repairs, and optimizing equipment performance. The CSC will not only resolve immediate customer needs but also proactively build robust customer relationships and drive revenue growth within the region. By empowering customers with in-depth knowledge and optimizing their applications, the CSC will become a trusted advisor, identifying opportunities for additional Cold Jet products, parts, and services. This role requires a proactive individual who consistently seeks innovative solutions to enhance both products and processes, ultimately delivering exceptional value to our customers. This position is for the Northern Eastern territory. Position Responsibilities Technical Expertise & Customer Support: • Proactive Preventative Maintenance: Schedule and conduct preventative maintenance inspections to ensure optimal equipment performance and customer satisfaction., • Diagnose and Resolve Technical Issues: Employ troubleshooting techniques, including the use of multi-meters and other diagnostic tools, to identify and resolve mechanical and electrical issues with Cold Jet equipment., • Perform On-Site Repairs and Maintenance: Conduct minor repairs, maintenance, and upgrades at customer sites, ensuring minimal downtime and maximizing equipment efficiency., • Provide Technical Training: Deliver in-depth training to customers on the operation, maintenance, and optimization of Cold Jet equipment, empowering them to achieve optimal results., • "Own" Customer Issues and Warranty Work: Take full responsibility for customer requests and warranty work, ensuring 100% satisfaction and maintaining clear communication throughout the process., • Act as a Technical Resource: Serve as the primary point of contact for technical inquiries, providing expert guidance and support to customers. Revenue Generation & Relationship Management: • Collaborate with Regional Sales Managers: Work closely with the sales team to service customers and identify opportunities for revenue growth within the assigned territory., • Consultative Sales: Identify customer needs and recommend appropriate Cold Jet solutions, including equipment, parts, accessories, and services., • Generate Sales Leads: Develop a database of qualified leads through various channels, including referrals, cold calls, and networking., • Maintain Accurate Records: Utilize Cold Jet’s tech stack systems [Epicor Kinetic (ERP), Cold Jet CONNECT, HubSpot (CRM)] to track customer interactions, sales data, and inventory., • Maintain Company Assets: Ensure the company vehicle, equipment, and parts inventory are properly maintained for demonstrations, sales, and repairs., • Represent the Company Professionally: Maintain a professional demeanor and always uphold the company’s reputation. Position Requirements Education & Experience: • Bachelor's degree in Business, Field Service Maintenance, or equivalent experience. Engineering Experience a plus., • Proven technical aptitude with hands-on experience in mechanical and electrical troubleshooting and repair., • Demonstrated ability to use multi-meters and other diagnostic equipment., • Minimum of three years of experience in a technical customer service or field service role., • Experience selling capital or industrial goods in a business-to-business environment is a plus. Physical Requirements: • The role involves physical demands, including the ability to lift, push, and pull up to 50 pounds. This is necessary for on-site installation, equipment servicing, and transporting tools and parts., • The position may require prolonged periods of standing, walking, bending, and reaching., • Must have the physical stamina and endurance to work in various field environments and customer locations. Skill Competencies: • Considerable technical skills with the ability to diagnose, troubleshoot, and repair mechanical and electrical systems., • Strong understanding of electrical systems, schematics, and diagnostic tools., • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences., • Strong analytical and problem-solving skills., • Customer-focused with a commitment to providing exceptional service., • Proficient in MS Office Suite and CRM applications., • Ability to work independently and as part of a team., • Valid driver's license and ability to drive a company vehicle, including towing a trailer., • Willingness to travel extensively (50% or more) and work irregular hours.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Mailroom Processing Clerk Onsite: Must live in or near Springfield, MA $18 per hour 8am- 4:30pm Monday- Friday with Overtime Opportunities Great Benefits Paid Training About the Mailroom Associate role As a member of the team, you will be responsible for performing tasks such as mailroom sorting and machine operation, high and low speed mail opening and scanning, processing, and similar activities. You will be offered a competitive salary, benefits, and a supportive team environment Job Details: • Training is on the job for 2 weeks. Will need to be willing to cross train in all areas., • Work schedule is 8:00am but may start as early as 7:00am if production requires until 5:30pm, M-F with occasional overtime on Saturdays., • Sort, prepare, and scan up to 2,000 insurance claims and related documents daily., • Enter claim data into client systems throughout the workday., • Perform repetitive document handling tasks in a fast-paced environment. (removing staples, rubber bands, repairing torn documents, copying document types, and inserting patch sheets to separate claims)., • Deliver and collect all mail and place it into the correct locations., • Sort mail into department mail slots accurately for delivery in each department., • Receive, sort, and process mail, packages, and supplies as they arrive., • Scanning and operating scanning machine to rescan mail, making it legible for review., • Follow mailroom security procedures and all company procedures., • Maintain a safe, clean, and organized work area., • Full Time Employment, • Full Benefit Options Day 1, • $18 per hour, • Career Growth, • Must be eligible to work in the United States., • Must be at least 18 years of age., • Must be able to complete a typing test., • Must have a High School Diploma or GED., • Must be able to pass a criminal background check, including credit check and fingerprint scan., • Must pass a required drug screening., • Must have reliable transportation and flexible availability., • Must be proficient in Microsoft Outlook and Teams., • Must have strong attention to detail. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $18.00. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: ___. Complete the form and then email it as an attachment to ___. You may also ___.

Scope of Position: Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude. Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory. • Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude., • Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory., • Answer phone and E-mail inquiries in a timely manner, • Provide information concerning Mestek products, • Process incoming orders for unit accuracy, pricing, and shipping information, • Enter orders into Friedman ERP system, • Review information before sending to Credit/Factory, • Identify and resolve inquiries from representatives/customers relating to products, • Guide representatives and distributors in use of Sales Assistant Specifier, • Monitor fax machines for orders, • Maintain an orderly work area, • Keep filing and paperwork up-to-date, • Complete special projects as needed, • Assist other team members when work permits, • Perform similar or related duties as required or requested, • High School Diploma or GED, • Experience in writing orders and pricing a plus, • Able to use computer software including Excel, Outlook, PowerPoint, and Word, • Ambitious, organized, and detail-oriented, • Team player who works well with others, • Able to function under pressure, • Able to prioritize and multitask

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary, • Dental insurance, • Free uniforms, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Longo Carpet Cleaning & Affordable Duct Cleaning is seeking an energetic, quick-thinking, and self-sufficient Customer Service Representative to join our growing team. This is a great opportunity to work in a fast-paced, family-owned business that values initiative, organization, and customer service. The Role: Were looking for a friendly, organized, and detail-oriented Customer Service Representative to be the first point of contact for our customers. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you! Key Responsibilities: • Answer incoming calls and respond to customer inquiries, • Schedule appointments and coordinate with field technicians, • Schedule service estimates and explain offerings to customers, • Maintain accurate customer records and logs, • Follow up on service calls and ensure customer satisfaction, • Handle basic administrative tasks What Were Looking For: • Previous customer service or office experience (preferred), • Strong communication and interpersonal skills, • Ability to multitask and stay organized under pressure, • A friendly, professional, and patient demeanor Why Work With Us? • Supportive team environment, • Opportunities for growth within the company, • Paid training and development If you are looking for a rewarding career where you can make an impact, wed love to hear from you! Apply today and become the next valued member of the Longo team!

Job DescriptionJob Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Job Description As a Seasonal Warehouse Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax, and e-mail to provide information in response to general inquires, resolving issues, and handling requests. Hours: Monday through Friday, 8:00 AM - 12:00 PM The responsibilities of the position include, but are not limited to: • Scheduling pickups, tracing shipments, providing shipments ETAs, rate quotes, and/or freight charges, • Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues, • Scheduling delivery appointments and handle re-consignments, • Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D shipments, • Ensuring the accurate billing of shipments, • Compiling and delivering custom reports; performing daily audits of reports, • Documenting all customer interactions for follow up and record keeping purposes, • Assisting customers with “My Pyle” registration and utilization of our web site, • Experience in a fast paced work environment; strong attention to detail, • Strong familiarity with MS Office (Word, Excel, and Outlook); basic typing skills, • Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and/or as part of a team, • Minimum 1 year of prior customer service experience, • Medical, Dental, Vision and Life Insurance, • Short Term and Long Term Disability, • 401 (k) with Company Match, • Annual Corporate Profit Sharing (100% employer paid), • Wellness Program for yearly benefits discount We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Description Are you ready to embark on a thrilling journey with isolved as a Full-Time Customer Support Representative? Dive into the dynamic world of Human Capital Management, where every day presents opportunities to make a real impact. You'll be at the forefront of helping individuals navigate their HR challenges, making you a vital ally in their success. Join a team that values innovative problem-solving, allowing you to unleash your creativity while building meaningful connections with clients in payroll and beyond. This is not just a job; it's a chance to reshape the HR landscape while enjoying the freedom of a fully hybrid position! This role is perfect for empathetic individuals ready to turn challenges into opportunities. You will have benefits such as Medical, Dental, 401(k), Life Insurance, Competitive Salary + Bonuses and Flexible Time Off and more! Your expertise will help shape a brighter future, redefining HR experiences while working alongside like-minded professionals driven by integrity and teamwork. Take the leap and make a difference today! Join us in locations like Dubuque, IA; Springfield, MA; Charlotte, NC; Phoenix, AZ or Fremont, IN, and be part of a future-focused team! Hello, we're isolved isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at . What would you do as a Customer Support Representative - HCM As a Full-Time Customer Support Representative at isolved, you'll play a crucial role in responding to customer inquiries with professionalism and urgency. Utilizing your keen problem-solving skills, you'll ask probing questions to uncover the specific needs of each customer, ensuring that no detail goes unnoticed. Embracing our "leave no stone left unturned" philosophy, you'll participate in the HCM Customer Support phone queue, ready to assist customers and schedule follow-ups to resolve any outstanding issues effectively. When necessary, you'll escalate concerns according to Infinisource standard operating procedures, ensuring a smooth process for our clients. Your meticulous documentation of communications and completion of assigned tasks will contribute to our high standards of service. You will also engage in ongoing customer service training to enhance your knowledge and skills, while embracing any additional duties as assigned to continually elevate our customer experience. Does this sound like you? To excel as a Full-Time Customer Support Representative at isolved, a diverse skill set is essential. • Experience with Microsoft Office products, • Organizational and communication skills, • Ability to multitask and work effectively in a fast-paced environment, • Ability to clearly communicate information both verbally and in writing, • Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals, • Ability to perform routine mathematical computations and tabulations accurately and efficiently., • High school diploma or equivalent required., • 2-3 years previous experience in a professional customer-facing business office environment. If you think this job is a fit for what you are looking for, great! We're excited to meet you! In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization. At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success. An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition. Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process. #LI-Hybrid #LI-AO1

Job Description Join Chase Clarke Stewart & Fontana Insurance Agency, a dedicated and client-focused team operating out of Holyoke, Massachusetts. Our commitment to excellence in service has been the cornerstone of our success, and we are on the lookout for a Commercial Lines Account Manager who shares our passion for helping clients. In this role, you will become an integral part of our agency, providing support and insights to our commercial clients while ensuring their insurance needs are met effectively. You will thrive in a collaborative environment where positivity and nurturing client relationships is paramount. Your expertise in commercial lines will enable us to deliver tailored insurance solutions that not only protect but also empower our clients to grow their businesses. If you are eager to make a difference and want to work in-house with a friendly team, this position is perfect for you! Benefits Health Insurance Dental Insurance Mon-Fri Schedule Retirement Plan Paid Time Off (PTO) Hands on Training Career Growth Opportunities Responsibilities Client Management: Build and maintain strong relationships with commercial insurance clients to ensure their needs are met and expectations exceeded. Policy Review: Regularly review and assess client policies to suggest improvements and ensure adequate coverage. Quote Preparation: Prepare and present insurance quotes tailored to individual client requirements and budget constraints. Problem Resolution: Address and resolve any issues or inquiries from clients promptly and effectively, maintaining a high standard of customer service. Collaboration: Work closely with underwriters and other team members to facilitate the best solutions for clients. Compliance: Ensure all policies and practices meet state and federal regulations while keeping up-to-date with industry developments. Requirements Experience: Prior experience in commercial lines insurance is required. Licensing: Must hold a valid Massachusetts Property and Casualty Insurance License. Communication Skills: Excellent verbal and written communication skills are essential. Customer Focus: Strong commitment to providing exceptional customer service and fostering positive client relationships. Detail-Oriented: Must have strong organizational skills and attention to detail. Team Collaboration: Ability to work effectively within a team environment while contributing to agency goals.

Job DescriptionPosition Overview State Farm Insurance Agent located in Enfield, CT is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Chris Wilder - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.As an Agent Team Member, you will receive..., • 401K, • Salary plus commission/bonus, • Health benefits, • Profit sharing, • Paid time off (vacation and personal/sick days), • Valuable experience, • Growth potential/Opportunity for advancement within my agencyRequirements, • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred, • Successful track record of meeting sales goals/quotas preferred, • Excellent interpersonal skills, • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams, • Self-motivated, • Detail oriented, • Ability to work in a team environment, • Ability to make presentations to potential customers, • Property and Casualty license (must be able to obtain), • Life and Health license (must be able to obtain)If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job Description Dated: 06/09/2021 JOB DESCRIPTION POSITION TITLE: Intake/Certification Specialist (898A) DEPARTMENT: Energy FLSA STATUS: Non-Exempt REPORTS TO: Assistant Program Manager Energy Services GENERAL DESCRIPTION OF DUTIES The purpose of this position is to support the Agency’s needs by scheduling customer appointments, conducting customer intake and performing tasks necessary to ascertain customer eligibility per program guidelines. Based on CRT’s Steps to Success service delivery model, the Intake/Certification Specialist also provides customers with application assistance for and referrals to agency and community resources. SPECIFIC DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. • Responds to all emergency cases within 24 hours of customer inquiry., • Responsible for responding to all non-emergency customer inquiry as stipulated in program guidelines., • Schedules and reschedules customer intake appointments, as needed., • Provides quality customer service., • As assigned, conducts customer intake and reviews customer application and accompanying documentation for accuracy and completeness and to ensure service eligibility as outlined in program rules and regulations., • Maintains orderly customer paper files in accordance with program requirements, • Demonstrates proficiency in the use of available technology to maintain accurate computer-based files in accordance with agency and program requirements., • Refers customers to internal and external resources in support of comprehensive attention to customer need., • Processes energy applications using DSS procedural instructions., • Process energy applications per CRT’s Quality Assurance procedures., • Prepares program reports in accordance with program requirements and agency need., • Possesses excellent oral and written communication skills that demonstrate the ability to communicate with persons of varying racial/ethnic and socio-economic cultures., • Attends courses, professional workshops/training, seminars and/or participates in self-directed studying that will provide for continuous professional growth related to this position., • Obtains/maintains valid certifications to sharpen and refresh job skills., • Performs outreach services and participates in community events and/or conducts community education sessions., • Maintains daily activity log. ADDITIONAL JOB FUNCTIONS • Responds to supervisor, upper management and program funder requests for information as requested., • Some in-state travel may be required., • Performs all other duties as assigned. MINIMUM TRAINING ANDEXPERIENCE Education: Associate’s Degree in human services or related field from an accredited two year college or university preferred. A high school diploma and work experience may be substituted for a college degree. Demonstrated Skills: The ability to manage time in a fast-paced environment and accomplish job responsibilities under minimum supervision. Experience with non-profit or community volunteering. Must have strong listening, oral and written communication skills. Bilingual: English/Spanish preferred. Driving Required: Preferred Agency Vehicle: No Employee’s Own Vehicle: Preferred ADA COMPLIANCE Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances. Acknowledgment Signature indicates agreement with contents herein as being an accurate description of position duties and responsibilities. EMPLOYEE PRINTED NAME EMPLOYEE SIGNATURE DATE Signature indicates agreement with contents herein as being an accurate description of position duties and responsibilities. IMMEDIATE SUPERVISOR PRINTED NAME IMMEDIATE SUPERVISOR SIGNATURE DATE Community Renewal Team, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Community Renewal Team will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. M-F 9a-5p with a rotating Saturday from 8am - 4pm. The Fridays before your Saturday will be off. Schedule is subject

Job DescriptionBenefits: • Hiring bonus, • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Our team is built on collaboration, continuous improvement, and a supportive environment where everyone has the opportunity to grow. We embrace the philosophy of "educate, encourage, and elevate," and ensure that each team member has access to valuable training and development. If you're looking for a workplace that fosters learning, teamwork, and a positive atmosphere, wed love to have you join us! ROLE DESCRIPTION: Jo Ann Walk - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Manager - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. You may also assist in developing strategies and establishing quotas for our agency. If you are energetic, goal-oriented, and sales-minded, we are excited to harness your talents in this rewarding opportunity to build your career. RESPONSIBILITIES: • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services., • Work with the agent to establish and meet marketing goals., • Maintain a strong work ethic with a total commitment to success each and every day., • Work alongside your agencys team to ensure successful long-lasting customer relations.QUALIFICATIONS:, • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred, • Successful track record of meeting sales goals/quotas preferred, • Ability to effectively relate to a customer

Customer Service / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Call Center Rep at Inizio Engage, you will: Answer incoming calls and respond to customer inquiries with professionalism and empathy; Accurately enter and update customer information in the data

Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails; Resolve (or escalate) customer inquiries, complaints, and feedback quickly and efficiently;

Customer Service / Remote] - Anywhere in U.As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while

Customer Service / Remote] - Anywhere in U.

Medical, dental & vision / 401k match / PTO - As a Call Center Rep at you will: Handle a high volume of inbound and outbound calls in a professional and timely manner; Maintain a positive and empathetic attitude towards customers; Listen actively to customer concerns and provide appropriate solution

Customer Service / Fully Remote] - Anywhere in U.Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails); Provide support to therapists to en

Customer Support / Remote] Anywhere in U. Up to $65K per year / Extremely flexible hours - As a Customer Service Agent you'll: Book air and ground transportation for clients; Research and locate the best pricing and options for clients based on their needs; Book hotel reservations for clients in the

Handle incoming customer service calls. Accept customer calls and return customer. Dispatch incoming customer phone calls.

Call Center / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Equip, you will: Answer inquiry calls, emails, web forms, etc.Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments; Collect patie

Competitive pay + bonuses / Medical, dental & vision / 401k / PTO - As a Call Center Specialist at Wider Circle, you will: Conduct outbound calls to prospective members, introducing them to our programs; Build rapport with members to understand their needs and effectively communicate our value propo

Customer Service / Remote] - Anywhere in U.Competitive pay & bonuses - As a Reservations Agent you'll: Handle incoming reservation inquiries via telephone, email, and online platforms; Assist guests in selecting accommodations based on their preferences and needs; Process reservations and payment de

Customer Support / Administrative Assistant / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings / PTO - As a Customer Service Coordinator at GuideWell, you will: Assist with handling inbound/outbound customer calls; Act as an educational resource to patients, fa

Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers regarding their inquiries and concerns; Reso

Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Sun-Thurs 11:30p-7:30a CST - As a Customer Service Advocate at iRhythm Technologies, you will: Answer inbound calls in our Contact Center; Verify and investigate patient insurance, estimate benefit coverage and out of pocket costs, a

Customer Support / Remote] - Anywhere in U. Competitive pay / Benefits - As a Customer Service Rep at Bush & Bush Law Group, you will: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries; Collect and document essential information fro

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maintain a high level of customer satisfact

Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing empathy, and finding solutions; Mainta

Customer Service / Remote] - Anywhere in U.

Customer Service / Fully Remote] - Anywhere in U.Up to $23 per hour / Medical, dental & vision / 401K - As a Call Center Rep you'll: Handle inbound calls, conducting initial screenings and assessments to gather vital information; Provide compassionate support to individuals in crisis, offering appro

Customer Service / Fully Remote] - Anywhere in U.Competitive pay / $500 retention bonus / Medical, dental, and vision / 401K / PTO / Equipment provided / Paid training - As a Call Center Support Rep you'll: Receive a large volume of inbound phone calls; Assist with outbound call campaigns; Answer ge

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

Health, dental & vision / 401k matching / PTO - As a Member Service Specialist at Workit Health, you will: Go above and beyond to provide world-class member experience to individuals interested in signing up for the program, and throughout the members journeys at Workit Health; Communicate and provi

Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation providers, and other customers via phone and

Customer Support / Remote] - Anywhere in U.Competitive pay / Health insurance / 401k / PTO - As a Customer Service Coordinator at Cennox, you will: Manage customer inquiries via phone, email, and chat; Provide excellent customer service by resolving issues and answering questions promptly and accura

Customer Service / Remote] - Residents of CT / Independent Contractor / Full or Part Time / Available at least 20 hours per week / Set your own schedule within hours of operation (Mon-Fri 8am to 7pm ET) / $12 per hour - As a Customer Service Rep you'll: Be the first point of contact for patients nee

Up to $25 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Solutions iT, you will: Answer all incoming calls within three rings and create, triage, and troubleshoot client issues; Provide exceptional phone support to minimize time spent on phone calls, while maximizing

Call Center / Remote] - Anywhere in U.Up to $42K per year / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Transamerica, you will: Handle incoming customer inquiries via phone, email, and chat; Provide accurate and timely responses to customer questions and concerns; Trou

Up to $20 per hour - As a Customer Support Rep you'll: Answer inbound calls, emails, and chats, and take required actions to assist the customers; Anticipate customers' potential needs, and determine appropriate response; Provide comprehensive and accurate responses by consulting available resource

Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Tues-Sat 8a-4:30p CST - As a Customer Service Advocate at iRhythm Technologies, you will: Answer inbound calls in our Contact Center; Verify and investigate patient insurance, estimate benefit coverage and out of pocket costs, and di

Customer Service / Fully Remote] - Anywhere in U.Competitive compensation / Company provided laptop, monitor & accessories - As a Customer Care Rep you'll: Be the first responder of customer inquiries via phone, email, and chat; Listen, identify, and assess each customer's need to offer a solution t

Customer Support / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at GRT Financial, you will: Handle inbound/outbound calls and emails from clients regarding their accounts; Provide excellent customer service by addressing and resolving cu

K per year / Medical, dental & vision / 401k matching / PTO - As a Customer Service Associate at American Fidelity, you will: Provide exceptional customer service to clients by answering inquiries, resolving issues, and providing information about company products and services; Maintain accurate rec

Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries