Trabajos Host & Hostess en Springfield, MassachusettsCrear alertas

Job DescriptionDescription: Host/Hostess at Unos Restaurant – Springfield, MA Join the welcoming team at Unos Restaurant located at 820 Hall of Fame Ave, Springfield, MA, where hospitality and excellent service are at the heart of everything we do. We are seeking a friendly, professional Host/Hostess to create a positive first impression for our guests and ensure a smooth and enjoyable dining experience. Key Responsibilities: • Greet guests warmly upon arrival and provide a friendly, professional first impression, • Manage reservations and waitlists efficiently to optimize seating arrangements, • Escort guests to their tables and provide menus, • Answer phone inquiries and assist with reservations or special requests, • Coordinate with the restaurant staff to ensure timely seating and service, • Maintain cleanliness and organization of the host stand area, • Handle guest inquiries and resolve any issues promptly and courteously Skills and Qualifications: • Excellent interpersonal and communication skills, • Strong organizational and multitasking abilities, • Ability to remain calm and professional in a fast-paced environment, • Previous experience in a hospitality or customer service role preferred, • Flexibility to work evenings, weekends, and holidays as needed, • Friendly, approachable demeanor with a focus on guest satisfaction At Unos Restaurant, we pride ourselves on fostering a positive work environment that values teamwork, growth, and exceptional service. Join us and be part of a team dedicated to creating memorable dining experiences for our guests. We offer competitive wages and opportunities for advancement within our organization. Requirements:

Job Description About the Role: As a Host/Hostess at Uno Pizzeria & Grill, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to warmly greet and seat customers, ensuring they feel welcomed and valued from the moment they enter. You will manage reservations and waitlists efficiently, optimizing table turnover while maintaining a pleasant atmosphere. Additionally, you will assist in coordinating the flow of service between the front and back of the house, ensuring that all guests receive timely attention. Ultimately, your role is crucial in creating a positive first impression and enhancing customer satisfaction, which drives repeat business and contributes to the restaurant's success. Minimum Qualifications: • High school diploma or equivalent., • Previous experience in a customer service role, preferably in the food and beverage industry., • Experience with point-of-sale systems., • Knowledge of food and beverage service standards., • Greet and welcome guests as they arrive, providing a friendly and inviting atmosphere., • Manage reservations and waitlists, ensuring efficient seating arrangements., • Communicate effectively with the kitchen and wait staff to coordinate service., • Assist guests with inquiries about the menu and restaurant policies. The required skills for this position are essential for delivering exceptional guest service on a daily basis. Strong oral communication skills will enable you to interact effectively with guests and staff, ensuring clear and friendly exchanges. Your ability to solve problems and handle interpersonal situations will be crucial in addressing any guest concerns promptly and professionally. Lifting and carrying heavy weights will be necessary when assisting with seating arrangements or moving items within the restaurant. Overall, these skills will help you create a welcoming environment that enhances the dining experience for all guests.