Automotive Sales BDC Agent
7 days ago
Holyoke
Job Description Job Title: Automotive Sales BDC Agent (Call Center Focused) Job Type: Full-time Pay: $50,000 – $80,000 per year (hourly base + performance-based bonuses) Work Location: On-site | One Location Who We Are: Marcotte Ford is a family-owned, single-point dealership that believes consistent follow-up and strong communication drive sales success. Our BDC is a key part of our sales operation, working hand-in-hand with our sales team to create quality opportunities and a great customer experience. We value teamwork, accountability, and long-term growth in a supportive, professional environment. Position Overview: As a Sales BDC Agent, your primary focus is generating showroom traffic and sales opportunities. This is a phone- and internet-based sales role where success is measured by appointments set, shown, and sold. If you enjoy sales, follow-up, and seeing your effort directly impact your income, this role offers strong earning potential. What You’ll Do: • Handle inbound and outbound sales-focused calls, • Respond promptly to internet leads, texts, and emails related to vehicle sales, • Make outbound follow-up calls to new and unsold prospects, • Set, confirm, and re-confirm sales appointments, • Use proven call scripts and sales processes, • Build rapport and identify customer needs to drive appointments, • Accurately document all customer activity in the CRM, • Work closely with the sales team to ensure strong appointment handoffs, • 8-hour shifts, • 5 days per week, • 1 year of customer service or sales experience (preferred), • Call center or automotive sales experience is a plus, • Confident, professional phone skills, • Strong follow-up and organizational habits, • Goal-oriented while remaining team-focused, • Coachable and open to feedback, • Basic computer and CRM proficiency, • $50,000–$80,000 annual earning potential, • Hourly base pay plus performance-based bonuses, • 401(k) with Match, • Health, Dental, Vision & Group Life Insurance, • Additional Voluntary Life Insurance, LTD & Accident Insurance, • Paid Time Off, • Paid Holidays, • Milestone Anniversaries are recognized & celebrated, • Employee Discounts, • Paid training and ongoing coaching, • A supportive, family-style dealership culture, • Opportunity to grow within the sales department