Public Area Attendant
19 days ago
New Orleans
Job DescriptionDescription: Element New Orleans Downtown At Element, we believe travel should support a balanced life. The Lobby Attendant helps bring this philosophy to life by maintaining clean, uplifting public spaces and delivering thoughtful, intuitive service that supports guest well-being. This role is essential to creating a fresh, healthy, and welcoming environment at Element New Orleans Downtown. Key Responsibilities • Maintain all public areas in alignment with Element by Westin brand standards, emphasizing cleanliness, sustainability, and wellness., • Complete daily Public Area Attendant checklists to ensure all spaces are consistently clean, organized, and guest ready., • Stock, organize, and maintain cleaning carts and caddies with approved supplies, linens, amenities, and equipment., • Clean and care for lobby spaces, stairwells, windows, furniture, lighting, fixtures, drapes, vents, and indoor plants to support a fresh, modern atmosphere., • Sweep, mop, vacuum, and shampoo floors and carpets to maintain a healthy indoor environment., • Clean, sanitize, and restock public restrooms, fitness center, guest and service elevators, employee locker rooms, offices, and drinking fountains., • Remove trash and recycling in accordance with sustainability and environmental guidelines., • Maintain strong awareness of guest presence by greeting guests warmly, using names when known, pausing equipment use when guests are nearby, and ensuring unobstructed walkways., • Deliver intuitive guest service by proactively offering assistance, providing clear directions, and escorting guests when possible., • Maintain knowledge of hotel amenities, services, hours of operation, and in-house events to confidently assist guests., • Promote hotel offerings and amenities in a natural, service-driven manner., • Address guest concerns promptly and professionally, following property service recovery procedures., • Support a positive, respectful, and inclusive team culture through professional communication and recognition of coworkers and leaders., • Contribute to a safe, healthy work environment for guests and associates by following safety and wellness guidelines., • Participate in daily pre-shift meetings and remain engaged with team goals and priorities., • Consistently present a calm, friendly, and welcoming demeanor, embodying the Element brand promise., • Perform duties in accordance with company policies, brand standards, and applicable local, state, and federal regulations., • High School diploma or equivalent and/or experience in a hotel or a related field preferred., • Ability to bend, lift, carry and move 25-30 pounds., • Ability to work standing or walking for entire shift., • Work with little or no supervision while maintaining high levels of cleanliness and efficiency, • Strong attention to detail., • Available to work a varied schedule that may include weekends and holidays., • Ability to communicate with guests and team members.