Manager, Customer Service and Logistics
2 days ago
Rye
Manager, Customer Service & Logistics YOUR CONTRIBUTION Customer Service & Logistics Operations • Manage all customer service and logistics functions for Pharmaceutical and Technical Tubing across the United States and Canada., • Serve as the primary point of accountability for the US Tubing warehouse, overseeing daily operations, safety, and compliance., • Coordinate transactions with other SCHOTT Tubing plants regarding deliveries, product specifications, and customer complaint resolution., • Continuously evaluate operational performance against established KPIs and targets, driving corrective actions where needed. Supply Chain & Inventory Management • Develop, optimize, and implement supply chain and logistics concepts to improve cost efficiency and service levels., • Set inventory guidelines for Tubing, Drainline, and Gage Glass product lines, maintaining stock levels that balance cost and customer fulfillment requirements., • Manage purchasing and inventory of Drainline coupling and hardware components to ensure uninterrupted supply. People Management & Leadership • Lead, mentor, and develop a customer service and logistics team, fostering a culture of accountability, collaboration, and continuous improvement., • Set clear performance goals, conduct regular reviews, and provide ongoing coaching and feedback to team members., • Manage workload distribution, resolve team conflicts, and support professional development and succession planning. Business Development & Process Improvement • Identify and implement opportunities to improve customer service processes based on customer survey results, complaint trends, and market feedback., • Develop and execute plans to enhance service quality, reduce lead times, and strengthen customer relationships., • Review operations on an ongoing basis and enforce necessary organizational changes to keep pace with evolving business needs. Reporting, Planning & Systems • Assume full responsibility for logistics reporting, operational planning, and the budgeting process., • Serve as SAP Key User, overseeing all relevant reporting functions in BI and maintaining CRM data integrity. YOUR QUALIFICATIONS • Minimum 5 years' experience in Customer Service, Logistics or Sales Operations., • Results-driven leader with strong commercial and customer-service orientation., • Excellent analytical, organizational, and problem-solving capabilities., • Clear and confident communicator able to interface with customers, sales teams, and international partners., • Advanced computer literacy; strong SAP experience required; CRM and BI tools preferred., • Flexible, hands-on mindset suited to a fast-paced sales-office environment., • High emotional intelligence with the ability to motivate and align cross-functional teams.