Customer Care Manager (CCM)
23 days ago
Kent
Job DescriptionSalary: $42,000.00- $66,950.00 DOE + Commission & Bonus Founded in 1967, Toyota Lift Northwest is dedicated to providing fully integrated material handling solutions to businesses across the Pacific Northwest the best in material handling equipment and support. Our services include new and used equipment sales, rental & used equipment, equipment service and parts, storage and automation, training and more. When you join our team, you take on the mission to approach every customer interaction with respect, honesty, and transparency. Our goal is to exceed customer expectations every single time. Youll commit to utilizing the 5S methodology (Seiri, Seiton, Seiso, Seiketsu, and Shitsuke) to improve the workplace. In return, we will welcome you into a supportive and friendly workplace dedicated to your professional development. Youll have access to the latest training materials from Toyota Material Handling as well as the equipment and technology you need to be successful. We offer competitive pay and top tier benefits. Job Summary Toyota Lift Northwest in partnership with Ramond West customers trust us to provide the right supply chain solutions and services to keep their business up and running. The CCM will manage and direct aftermarket activities at assigned Major, National and Key Customer Accounts. Primary focus being Customer Retention, Program Implementation and Aftermarket Sales Growth. Duties and Responsibilities Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive. • Responsible to retain existing assigned accounts., • Responsible to develop targeted new accounts., • Develop and maintain positive and professional working relationships with departmental staff as well as with other departments; practice sound leadership methods as a way to build good morale and teamwork., • Responsible for identifying and achieving Raymond Wests Customer Service goals with assigned accounts., • Responsible for the marketing and development of Raymond West programs as directed by management., • Responsible for interfacing with other departments to solve customer satisfaction issues., • Responsible for interfacing with the Raymond Factory to solve customer satisfaction issues., • Responsible for assisting assigned Account Mangers with presentations and ongoing aftermarket support for assigned accounts., • The ability to communicate and interface with employees, customers, factories, vendors, and other managers., • Establish operational procedures for assigned accounts., • Responsible to communicate any customer issues to the Account Manager and all other parties that need to be involved., • Other duties as assigned by executive management. Required Skills/Abilities: • Excellent written and verbal communication skills, • Excellent Organizational Time Management skills, • Proficient in Microsoft office Suite and similar software, • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of • Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments., • Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required., • Must be able to fulfill essential job function in a consistent state of alertness and safe manner., • Able to communicate with all levels of employees, customers, and manufacturers both verbally and in writing., • Present a mature, responsible appearance., • Manage time effectively., • Maintain a professional attitude in all matters., • Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility., • Motivated to continuous self-development and training., • Must be willing to work out of town as need dictates., • Possess strong interpersonal skills., • Possess strong analytical and reasoning abilities., • Possess superior written and verbal communication and presentation skills., • Be willing to comply with employee handbook., • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume., • Must have a valid, unrestricted driver license with no more than the allowable number of points as determined by our insurance carrier. Education/Experience: Minimum Education and Experience: Determined by position • Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Travel Requirement: • 90% (30 + hours a week) Physical Requirements: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Position is non-Sedentary, and local travel is required., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus., • The employee is regularly exposed to moving mechanical parts., • Position will be required to go onto job sites to perform duties where construction is underway., • The employee must frequently lift and/or move up to 50 pounds., • The position will require employees to use hands to finger, handle, or feel and reach with hands and arms., • The employee is occasionally required to smell., • Position requires the employee to climb/balance/stoop/kneel/crouch and crawl., • The employee is frequently exposed to outside weather conditions and the risk of electrical shock., • The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration., • The noise level in the work environment is sometimes loud. Working Hours: Weekdays (Monday through Friday), 8 a.m. through 5 p.m. (or variable as required). Toyota Lift NW is an equal opportunity employer and our policy is to maintain employment practices that conform to the intent and letter of the laws regarding equal employment opportunity. TLNW is committed to affording equal employment opportunity to all individuals without regard to race, sex, color, religion, national origin, age, disability, veteran or military status, marital status, sexual preference, genetic information or any other basis prohibited by federal, state, or local laws or regulations. This commitment applies to all phases of the recruitment process including hiring, selection, promotions, transfers, demotions, compensation, benefits, or training. TLNW will endeavor to make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in an undue business hardship or a direct threat to the health or safety of any individual. remote work