Buscar empleo: 272 ofertas de trabajo de the real real en Central Islip, NY (agosto 2025) - page 4

Sugarloaf Hospitality LLC

Server

hace 20 días

Central Islip

Job Description A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests’ expectations. KEY RESPONSIBILITIES & ACCOUNTABILITIES • Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience., • Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations., • Promptly and accurately takes food and beverage requests from Guests., • Ensures expedient service of food and beverages to the Guest., • Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate., • Learn TGIF menu and beverages, expertly recommends and upsells on items., • ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger., • Follows all Fridays Service Style Standards., • Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable., • Practices conversational ordering by mentioning current promotional features. KEY DECISIONS Influences: • Guest experience, • Exercising standards of Responsible Service of Alcohol MEASURES OF SUCCESS • Consistently fulfill the Key Responsibilities and Accountabilities above, • Service Strength Code rating meets/exceeds company standards, • Guest satisfaction scores, • Meeting all key metrics outlined on the my Performance scorecard QUALIFICATION REQUIREMENTS • Must be able to deliver plates and food and clear tables, • Must be able to lift up to 30 lbs., • Must be able to hear well amongst loud background noise, • Must be dressed neatly and well groomed in company approved uniform at all times, • Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately, • Must be able to calmly respond to angry Guests and notify a Manager, • Must be able to read and write notes to hearing impaired Guests, • Must be able to read menus to sight-impaired Guests, • Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request, • Must be able to read and write, • Must be able to stand and walk during entire shift, • Must be able to reach, bend, stoop and wipe counters/tables COMPETENCIES PASSION FOR THE GUEST – Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs. • Creates a strong first impression promptly greeting Guests., • Pays attention to details; remembers names and favorites of regular Guests., • Makes a difference in the guest experience by personalizing service to exceed guest expectations., • Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated., • Makes the bar an attractive and exciting place to visit., • Establishes a strong rapport with all Guests to create Friday’s fans and repeat business., • Shows awareness of Guest needs and expectations; prevents problems before they occur. COMMUNICATION – Keeps the lines of communication positive, open and productive. • Communicates in an open, sincere manner to build rapport with Guests and Team Members., • Shares information with others to raise awareness of potential needs and concerns., • Keeps interaction positive and productive; avoids conveying negative messages., • Responds positively to conflict situations and works to find appropriate solutions., • Listens carefully and attentively to others without interrupting., • Asks thoughtful questions to ensure proper understanding of the message being conveyed., • Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. FLAIR & SALESMANSHIP – Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience. • Demonstrates a unique, lighthearted style that is personal and memorable., • Listens carefully to Guests’ needs and suggests add-ons accordingly., • Possesses a contagious energy that translates to Guests and Team Members., • Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations., • Grows the business and expertly upsells menu items where appropriate., • Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed., • Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY – Works hard, carefully follows direction and established guidelines, and delivers quality results. • Consistently arrives to work prepared and ready for the shift., • Ensures all responsibilities are fulfilled before ending his/her shift., • Makes him/herself available to take on additional shifts and/or responsibilities., • Sets the standard by adhering to established rules and guidelines., • Organizes his/her tasks in order of priority to ensure timely and thorough completion., • Admits mistakes and takes prompt action to correct them., • Holds self and others accountable for delivering consistent quality results. FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and is willing to mix things up anyway. • Responds quickly to changing needs and adapts as necessary to meet new challenges., • Displays a positive, confident attitude for tackling new challenges and initiatives., • Handles multiple tasks without becoming visibly overwhelmed or flustered., • Easily adjusts to meet changing demands and new responsibilities., • Promptly anticipates and reacts to potential Guest needs and problems., • Dives into peak service situations with energy and ease., • Responds calmly to problems and controls emotional reactions., • Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along. • Recognizes the importance of working together to accomplish goals., • Actively promotes cooperation, respect, and acceptance of all Team Members., • Establishes positive and supportive working relationships with all Team Members to maintain a productive environment., • Takes on additional responsibilities to ensure proper coverage during rush periods., • Reaches out to Team Members when necessary to ensure timely completion of all tasks., • Takes advantage of opportunities to set an example for new or inexperienced Team Members.

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