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Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Care Specialist is a key member of the team responsible for delivering chronic care management to high-complexity patients. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual care (10% of the time). This role involves direct outreach to patients, guiding them through the enrollment process, facilitating virtual appointments with providers, and ensuring that patients adhere to care plans. By building relationships, coordinating care, and providing education, the Care Specialist plays a critical role in promoting health, preventing unnecessary hospitalizations, and improving patient outcomes. Skills Required: • Minimum of 2 years of relevant work experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant, etc.)., • High school diploma or GED required., • A valid driver’s license, auto liability insurance, and reliable transportation to travel within the assigned territory., • Experience in chronic care management or working with chronically ill/elderly patients., • Technologically proficient with basic computer skills (typing, using EMR systems)., • Experience with motivational interviewing, trauma-informed care, and care coordination., • Strong interpersonal communication skills with the ability to engage patients and team members effectively., • Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment., • Multi-lingual skills are a plus but not required. Adaptability & Resilience: Care Coordination: NY pay range$21—$24 USD

No admin virtual assistant experience required. If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work from home opportunities — this is your chance!. Apply now and see if you qualify.

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We are looking for individuals who are passionate about customer service and have the ability to work independently.

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