Autocares Badabus

Empresa de autocares en Barcelona•11-50 empleados

En JOB TODAY desde abril, 2025

Empresa familiar de autocares en Barcelona, contamos con una plantilla de más de 30 trabajadores y tenemos una experiencia en el sector de más de 25 años que nos avalan

51 Carrer de la Metal·lúrgia, 08908, Barcelona, CT, España

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Maria Bernades -.
Activo hace 4 meses

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Reservations & Distribution Manager - FRAM Hospitality

hace 5 días

Barcelona

Company Description FRAM Hospitality is a Swiss hospitality group operating multiple hospitality businesses, including Base Aparthotels and a new 4–5 star hotel in Verbier, which will open at the end of the year. To support scalable growth, we operate a centralized back office in Barcelona, streamlining operations across reservations, distribution, revenue coordination, marketing, and guest services across our portfolio. You will be part of both Base Aparthotels operations and actively involved in the opening, launch, and full operational setup of our new hotel in Verbier. Role Description We are seeking a detail-oriented and performance-driven Reservations & Distribution Manager to lead the reservations function and oversee distribution across all booking channels. This role combines operational leadership, team supervision, and system optimization. You will ensure excellence in reservation handling, accuracy of availability and pricing, and strong performance across all distribution platforms. You will also play a key role in the pre-opening, launch, and operational readiness of our new hotel in Verbier, while managing both properties (Base Aparthotels and Verbier hotel) in terms of reservations and distribution performance. Key Responsibilities • Reservations Management & Team Leadership, • Oversee the full reservations process across all channels (OTAs, direct, email, phone), • Supervise, guide, and support reservations staff in their daily operations, • Ensure high-quality guest communication and service standards, • Monitor performance, response times, and conversion rates, • Distribution & Revenue Accuracy, • Ensure accuracy of availability, rates, and content across all platforms, • Work closely with revenue teams on pricing and availability strategy, • Identify and resolve discrepancies across systems and channels Operational Coordination • Coordinate with the Front Office team of Base Aparthotels for seamless guest experience, • Ensure smooth internal communication between departments, • Take an active role in the pre-opening and launch of the new hotel in Verbier, • Ensure operational readiness across systems and processes Process Improvement & Performance • Analyze booking patterns and identify optimization opportunities, • Improve systems, efficiency, and operational performance, • Maintain data integrity across PMS and booking tools, • Contribute to best practices across reservations and distribution Qualifications • Proven experience in hospitality reservations, distribution, or revenue-related roles, • Previous team management or supervisory experience required, • Strong knowledge of OTAs and booking platforms, • Experience with PMS systems (Mews is a plus), • Strong analytical and commercial mindset, • Fluent in French and Fluent in English (mandatory), • Excellent organizational and leadership skills, • Ability to work in a fast-paced, multi-property environment The position starts from 1st August 2026.

Customer Service Representative - EMEA

hace 5 días

Barcelona

Position Summary The Customer Care representative is responsible for ensuring that customers are provided best in class customer support. Key responsibilities include promptly entering incoming purchase orders and supporting sales representatives. Essential Duties and Responsibilities • Promptly enter purchase orders to meet or exceed the agreed to service levels., • Partner with Customer Care Leads to guarantee Achievement of service level agreements., • Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process., • Identify gaps in customer care processes and partner with customer experience team to resolve. • Ensure actions align with AAT strategy., • Escalate issues as they arise in a timely matter to ensure agility and responsiveness. Education & Experience: Education & Languages • Bachelor’s degree in any field; preferably with knowledge of foreign trade and logistics., • Languages (Required): English (C1), Spanish (C1)., • Languages (Preferred): German, French, Italian or any additional languages. Experience: • Minimum 2 years’ experience in Customer Service/Care roles within B2B business segment. Skills: • Excellent verbal and written communication skills., • Ability to work under pressure and successfully handle multiple priorities., • Strong critical thinking skills, understanding when escalation is necessary., • Strong problem-solving and analytical reasoning skills., • Leader in promoting and engaging work environment., • Utilizes data (KPIs) to drive business results., • Experience working with international teams. Equal Employment Opportunity: Vantage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category. About Vantage: Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction. We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here. For more information visit: vantagegrp.com or LinkedIn/vantage.

Servicio de atención al cliente

hace 1 día

Barcelona

Hola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes. Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. La ética, transparencia, imparcialidad e independencia forman parte de nuestra filosofía. 📌Only residents in (BARCELONA, Spain) 🛩️ We are excited to announce an opening for the position of Customer Response Agent.¡, (not Call Center Agent) in a Company Airline. 🛩️ We are looking for the following profiles • SPANISH / ENGLISH + ITALIAN Responsibilities: • Provide timely and proactive information in case of any disruption during daily operations., • Offer solutions and assistance to customers affected by external factors such as weather conditions, volcanic eruptions, bird strikes, strikes, and other operational challenges., • Proactively offer airport alternatives for potential overbooking situations and assist with hotel bookings, new flight tickets, meals, ground transport, and other customer needs., • Make courtesy calls to customers with special needs and monitor sensitive cases., • Maintain a high level of professionalism and empathy while addressing customer concerns and needs., • Collaborate closely with other departments, including Operations, Customer Service, and Ground Services, to ensure a smooth customer experience and quick issue resolution., • Act as a liaison between customers and relevant internal teams to facilitate seamless communication and problem-solving., • Use the company's CRM system to document interactions, update customer profiles, and track issue resolution., • Perform cost control for all actions taken., • Handle administrative tasks such as:, • Proactive management of booking issues., • Creating and sending passenger certificates or communications after operational disruptions or delays., • Supporting the finance department with fraud and chargeback management. Requirements: • Previous experience in a customer service role, preferably in the aviation industry., • Excellent communication skills, both verbal and written, with a strong command of the English language., • Proficiency in Italian is required., • Ability to stay calm and composed in high-pressure situations and effectively manage customer expectations., • Quick learning ability with a strong focus on customer satisfaction., • Strong problem-solving and decision-making abilities., • Proficiency in using customer service software, CRM systems, and other relevant tools., • Flexibility to work in shifts, including nights, weekends, and holidays., • A passion for delivering exceptional customer service and going above and beyond to meet customer needs. El salario son 22.000€ brutos al año (Dependiendo de los idiomas hablados), por 40 horas semanales, incluyendo la turnicidad, la nocturnidad y el trabajo en fines de semana/festivos en el salario. ¡Únete a nuestro equipo! ¡En Hola Consultores apostamos por ti!