Customer Service Specialist/Account Manager
Our Client is a large, well known international bank that is active in many countries around the world. Located in the city center of Porto/Portugal. The bank offers a wide range of financial
solutions to both private and corporate clients.
What you’ll do:
• Ensure customer information by telephone and in the Chatbot, respecting the
• Analyze shareholders’ requests and provide them with the elements requested.
• Transmit shareholders’ stock orders to the stock exchange.
• Ensure the satisfaction of customers’ demands within the rules given by the Team
• Contribute to the Call Center quantitative and qualitative results;
• Guarantee a telephone and written (Chatbot) supports to shareholders/options holders
for the newly supported activities and specifics securities operations;
• Take into account customers’ complaints and transmit them to the relevant
• Keep customers informed with progress of their file.
- No se requiere
- Francés – avanzado
Inglés – avanzado
- Monday-Friday 9am to 18h
- 16.000 € – 18.500 € anual
- Long term position + Meal Card + Health/Life Insurance + Pension Plan
- Incorporación inmediata
Recruitment Agency • 11-50 empleados
Con nosotros desde marzo, 2021
Based in Amsterdam, Barcelona & Sao Paulo, we are active in more than 10 countries worldwide. We support both startups as well as large international companies. With our large database and extensive network we can find the right talent.