Fraud Activity Agent (German-speaking) - On-site BM01
hace 20 días
Barcelona
Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Fraud Activity Agent in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Fraud Activity Agent on our team, you will: • Investigate and verify suspicious activity using internal tools and predefined processes, • Collect, review, and validate documentation submitted by customers to assess potential fraud, • Resolve high-risk cases within established timelines, ensuring prompt and accurate action, • Monitor pending cases and take follow-up action if documentation is not received within the required 14-day window, • Maintain accurate case records and ensure adherence to internal protocols and SLA requirements, • Communicate effectively and professionally in sensitive or escalated cases, • Apply deep knowledge of marketplace processes, fraud indicators, and root-cause insights to prevent and mitigate risk, • Proactively identify areas for improvement in fraud prevention workflows and share recommendations, • Uphold a high standard of professionalism, autonomy, and judgment in handling high-impact cases Your qualifications We embrace our game-changers with open arms — people from diverse backgrounds, who are curious and willing to learn. Your talent for analysis, communication, and critical thinking will fit right in with what we do and who we are. Concentrix is a great match if you: • Have a C1 level of German and advanced English skills, • Have at least 6 months of experience in a fraud-related or back-office support role within a digital marketplace environment, • Consistently met or exceeded KPIs in previous roles, • Have no disciplinary actions on your record and maintain professional integrity, • Possess excellent interpersonal skills including active listening, empathy, and adaptability, • Are experienced in handling complex or escalated customer interactions with professionalism, • Are a strong problem solver who uses tools like knowledge bases, search engines, and AI efficiently, • Demonstrate autonomy, accuracy, and attention to detail in every task, • Understand OS-level technical systems (iOS, Android, Windows) and can explain them clearly, • Are proficient with operational tools such as CRMs and shipment tracking systems, • Thrive under pressure, make well-reasoned decisions independently, and bring root-cause thinking to investigations, • Take initiative to drive improvements and share best practices with your team, • Are reliable, punctual, and uphold a positive and professional work ethic Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. • Full-time 39 hours/week permanent contract, • Salary: 23,000 euros gross/year + up to 2,400 euros gross/year in bonus, • Great office location in Barcelona, • Fully paid training about the company and the project you’ll be working on, • Career development program and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
