Atención al Cliente - Intricom Resources SL - Palma

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• HBX Group

  

  Strategic Account Manager

  3 days ago

  Palma

  About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. Job Summary This role is responsible for managing and developing a portfolio of client accounts, with a clear focus on driving revenue growth, profitability, and long-term partnerships. The position acts as the primary point of contact for clients, ensuring a high level of service while identifying opportunities to expand business within existing accounts. By analysing client performance, market trends, and competitor activity, the role supports strategic decision-making and continuous growth. It also involves strong collaboration with internal teams to resolve client needs effectively and deliver a seamless customer experience. Responsibilities • Act as the primary client contact, managing queries and coordinating with internal teams, • Conduct regular client visits (7–10 per week), virtual meetings, and attend trade shows, • Build strong client relationships to gather market and competitor insights, • Analyse KPIs, client performance, and account data to drive growth, • Prepare reports, presentations, and meeting materials, • Identify and develop new business opportunities within accounts, • Maintain accurate records of client interactions in Salesforce CRM, • Resolve client operational issues through cross-functional collaboration, • Participate in training, coaching, and team development activities Skills & Experience • Experience in account management, delivering sales growth and profitability, • Strong client-facing and stakeholder management skills, • Ability to identify new business opportunities within existing accounts, • Data-driven, with experience analysing KPIs and client performance, • Proficient in CRM systems (e.g. Salesforce), • Strong problem-solving and communication skills, • Highly organised, able to manage multiple priorities in a fast-paced environment, • Commercial awareness, with understanding of market and competitor dynamics, • Proactive and adaptable, with a focus on continuous development At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

• HBX Group

  

  Account Optimization Manager (Canary Islands)

  2 days ago

  Palma

  About Us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. Job summary The role of the Account Optimization Manager reports to the Area Manager and is responsible, alongside the Account Manager, for developing and establishing strong relationships with hotel partners ensuring they have a clear understanding of our value proposition and the different tools to maximize their revenue growth with us. Building rapport and trust via consultative approach with partners is a crucial aspect of Account Optimization Manager’s role in their portfolio management. This role is mainly responsible for maximising and optimising our partner´s revenue, profitability and occupancy through strategic inventory management (tactical offers and campaigns, availability management, maintain the differentiation and competitive position in the marketplace, identify key opportunities via comprehensive analysis on market demand, competition and client/market trends and behaviours, always aligned with the company goals and objectives to meet or exceed commercial targets. Position requirements • Market Analysis and Competitive Intelligence: Assess the competitive landscape, identify trends, and understand partner needs to inform strategic decision-making., • Relationship Management and Partnership Building: Build strong relationships with partners, represent HBX values, and tailor solutions to meet their specific needs., • Commercial Acumen and Negotiation Skills: Master the negotiation process, structure optimal commercial agreements, and optimize the use of Hotelbeds' tools and technology to drive business growth., • Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals., • Data Analysis and Insights: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement., • Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals., • Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges. Experience • Few years experience in commercial roles with direct contact with customers, • Previous experience in negotiation with customers, • Excellent in English spoken and written, • Account planning, • Account Optimization, • Data into insights Qualifications • Excellent communication skills, in the local Language and English, • Excellent interpersonal skills and strong cultural versatility and empathy, • Passionate about customer satisfaction, with a personal commitment to organizational excellence, • High values and high standards of personal integrity At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

• HBX Group

  

  Account Optimization Manager Spain Islands

  1 day ago

  Palma

  HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The role of the Account Optimization Manager reports to the Area Manager and is responsible, alongside the Account Manager, for developing and establishing strong relationships with hotel partners ensuring they have a clear understanding of our value proposition and the different tools to maximize their revenue growth with us. Building rapport and trust via consultative approach with partners is a crucial aspect of Account Optimization Manager’s role in their portfolio management. This role is mainly responsible for maximising and optimising our partner´s revenue, profitability and occupancy through strategic inventory management (tactical offers and campaigns, availability management, maintain the differentiation and competitive position in the marketplace, identify key opportunities via comprehensive analysis on market demand, competition and client/market trends and behaviours, always aligned with the company goals and objectives to meet or exceed commercial targets. Position requirements: · Market Analysis and Competitive Intelligence: Assess the competitive landscape, identify trends, and understand partner needs to inform strategic decision-making. · Relationship Management and Partnership Building: Build strong relationships with partners, represent HBX values, and tailor solutions to meet their specific needs. · Commercial Acumen and Negotiation Skills: Master the negotiation process, structure optimal commercial agreements, and optimize the use of Hotelbeds' tools and technology to drive business growth. · Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals. · Data Analysis and Insights: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement. · Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals. Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges. Experience • Few years experience in commercial roles with direct contact with customers, • Previous experience in negotiation with customers, • Excellent in English spoken and written, • Account planning, • Account Optimization, • Data into insights Qualifications • Excellent communication skills, in the local Language and English, • Excellent interpersonal skills and strong cultural versatility and empathy, • Passionate about customer satisfaction, with a personal commitment to organizational excellence, • High values and high standards of personal integrity At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world., • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

• Ricoh España

  

  Account Manager - Venta Directa

  2 months ago

  Palma

  Tu Talento, Nuestra Tecnología Imagina un lugar donde tus ideas no solo son bienvenidas, sino que son el motor que impulsa nuestra evolución . En nuestra empresa, te invitamos a ser arquitect@ de tu propio éxito, explorando proyectos innovadores y desafiando constantemente tus límites, con una propuesta de valor alrededor del Workplace (Communication Services, IT Services, Printing Services) y de la Digitalización de Procesos (IT Consulting, Application Integration, Hyperautomation), todo bajo un marco de Hybrid Infrastructure (Datacenter, Cloud, Storage, Backup) No es solo un trabajo, es una aventura de descubrimiento y aprendizaje continuo . Aquí, cada día es una oportunidad para aprender algo nuevo, colaborar con l@s mejores y ser parte de algo realmente extraordinario. Además, en nuestra cultura laboral, la diversidad y la inclusión son pilares fundamentales. Valoramos las voces únicas y celebramos la riqueza que aportan a nuestro equipo . Junt@s, estamos construyendo un entorno donde todos prosperamos . Como Account Manager en nuestro equipo de venta directa en Palma, serás un pilar fundamental para el crecimiento y la satisfacción de nuestros clientes. Tus responsabilidades incluirán: Gestión de cartera de clientes : Trabajarás con una cartera mixta de clientes y prospectos en el área de Palma de Mallorca (pymes). Visitas a clientes : Establecerás relaciones sólidas y duraderas. Evaluación de necesidades : Identificarás las necesidades de los clientes y propondrás soluciones efectivas. Venta de productos y servicios : Impulsarás las soluciones de nuestro portafolio en la venta de soluciones de impresión, servicios de comunicación e IT. Calidad del servicio : Velarás por la satisfacción y calidad del servicio ofrecido, desde las propuestas técnicas y económicas hasta la logística del mismo. ¿Qué necesitas? Residir en la provincia. Formación específica en informática (valorada). Experiencia mínima de 2 años en funciones comerciales y prospección. Vehículo propio. Inglés medio (valorado). ¿Qué ofrecemos? Crecimiento profesional : Incorporación al equipo de venta directa de Ricoh, compartiendo experiencias y mejores prácticas con compañeros en un entorno colaborativo. Por supuesto, te ofrecemos contrato indefinido, además de un plan de formación y carrera adaptado a tus expectativas. Equilibrio trabajo-vida : Disfruta de teletrabajo y una jornada intensiva durante más de dos meses en verano, los viernes, los pre-festivos y la tarde de tu cumpleaños, para que la celebres cómo se merece. Excelente clima laboral : Nos encanta celebrar nuestros éxitos como una gran familia. No te pierdas nuestras fiestas de Navidad, Summer Party y otros eventos solidarios y deportivos. ¡Incluso tenemos una banda y DJ que siempre nos animan con la mejor música! Retribución flexible : Con Ricoh Flex, puedes adaptar tu retribución a tus necesidades. Encuentra beneficios como formación, salud, transporte, restaurantes, guardería y más, además de disfrutar de descuentos en nuestro Ricoh Club.

• American Express Global Business Travel

  

  Corporate Travel Consultant

  12 hours ago

  Palma

  As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. What You’ll Do • Advise and arrange travel for corporate business customers (both individuals and groups), • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services, • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations, • Use Global Distribution Systems (GDSs) such as Amadeus. Training may be provided, • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements, • Use positive telephone service techniques and act on special customer requests, • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For • Passion for excellence in client service, including proactive anticipation of needs, • Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo), • Professional communication in German & English (written and verbal), • Attention to detail, • Act with integrity, and look after personal traveler information, • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation), • Resolving customer issues quickly and independently / with supplier, • Teamwork and openness to feedback

• Apollo Tyres Ltd

  

  Account Manager PCT (Tyres) - palma de mallorca

  6 days ago

  Palma

  Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in the Netherlands and Hungary. The company markets its products under its two global brands – Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive, and multi-product outlets. Descripción general del puesto Como Account Manager de PCT (Turismo, SUV, 4x4 y Light Truck) formarás parte del departamento de Ventas en España y reportarás directamente al Country Sales Manager. Serás el principal punto de contacto entre la empresa y los clientes dentro del segmento PCT. Tu misión será impulsar el crecimiento de ventas, fortalecer la red de distribución y aumentar la cuota de mercado mediante relaciones sólidas con talleres y partners. Responsabilidades principales • Alcanzar los objetivos de ventas, • Analizar mercado, competencia y necesidades del cliente, • Garantizar la satisfacción del cliente, • Negociar contratos, precios y acciones de marketing, • Representar la empresa en eventos y ferias Requisitos • 2–3 años de experiencia en ventas, • Perfil comercial y orientación a resultados, • Conocimiento de canales de distribución, • Excelentes habilidades de comunicación, • Español nativo e inglés valorable, • Manejo de Excel y PowerPoint, • Residencia en Madrid y disponibilidad para viajar (Castilla-La Mancha, la Comunidad Valenciana y Castilla y León (Ávila y Segovia)) Se ofrece • Entorno dinámico e innovador, • Equipo internacional, • Paquete retributivo competitivo, • Coche de empresa, teléfono y portátil, • Formación y desarrollo ¿Por qué unirse a nosotros? Fomentamos la diversidad, la innovación y el crecimiento profesional en un entorno inclusivo donde cada persona aporta valor al éxito común.

• Axpe Consulting

  

  Gestor incidencias criticas

  12 hours ago

  Palma

  Major Incident Manager – Service Stability & Operational Governance Axpe Consulting · España (Remoto) Axpe Consulting busca incorporar un/a Major Incident Manager para participar en un proyecto internacional dentro del sector financiero, liderando la gestión de incidencias críticas y garantizando la estabilidad operativa de servicios y entornos tecnológicos clave para el negocio. Buscamos un perfil con experiencia en coordinación de crisis técnicas, liderazgo operativo y gestión de stakeholders en entornos complejos y de alta disponibilidad. 🚨 Importante: Nivel de inglés C1 obligatorio (requisito excluyente). 🚀 ¿Cuál será tu misión? • Liderar la gestión integral de incidencias críticas (Major Incidents)., • Coordinar equipos de infraestructura, aplicaciones, soporte, testing y desarrollo durante la resolución de incidencias., • Garantizar la restauración del servicio minimizando el impacto para el negocio., • Supervisar la estabilidad operativa de los entornos PRE., • Gestionar health-checks diarios y reporting de readiness., • Coordinar comunicaciones con stakeholders y equipos técnicos durante eventos críticos., • Impulsar procesos de monitorización, alertado y reporting orientados a SLAs., • Participar en análisis post-incidente y revisiones de causa raíz., • Identificar riesgos operativos y promover acciones preventivas., • Contribuir a iniciativas de mejora continua relacionadas con resiliencia y disponibilidad del servicio. 🧠 ¿Qué buscamos? • Más de 5 años de experiencia como Major Incident Manager., • Experiencia gestionando incidencias críticas en entornos empresariales complejos., • Conocimiento de Incident Management, Problem Management e ITIL., • Capacidad de liderazgo, toma de decisiones y gestión de stakeholders., • Inglés C1 obligatorio. ➕ Valoraremos • Experiencia en banca o servicios financieros regulados., • Conocimiento de entornos PRE, UAT, SIT o Non-Production., • Experiencia con Jira, ServiceNow, PagerDuty, Dynatrace, Splunk o AppDynamics., • Background técnico en infraestructura, operaciones o soporte a producción., • Conocimientos de resiliencia operativa, releases y despliegues. 💼 ¿Qué ofrecemos? • Proyecto internacional de alta criticidad y visibilidad., • Modalidad 100% remota., • Horario de servicio de 09:00 a 18:00 (hora española)., • Participación en iniciativas estratégicas dentro del sector financiero., • Entorno internacional con comunicación frecuente en inglés., • Oportunidades de crecimiento profesional y desarrollo de carrera en Axpe Consulting. 📩 Si te apasiona la gestión de incidencias críticas, la estabilidad de servicios y la coordinación de equipos técnicos, queremos conocerte.

• Bizneo HR

  

  Account Manager (Remote) - Bizneo HR

  1 month ago

  Palma

  En Bizneo, una de las mayores HR Tech en Europa y LATAM, buscamos Account Manager para nuestro equipo Customer Success (CX) que pueda gestionar las cuentas clave y maximizar el uso, conocimiento y adopción de nuestras herramientas. Si te apetece unirte a una empresa con cultura startup, que crece año a año sólo con beneficios, sin rondas de inversión y con un productazo, sigue leyendo👇: ¿Cuáles serán tus funciones? • Realizar seguimiento proactivo a clientes existentes, identificando necesidades y aumentar la adopción de nuestros productos de software., • Crear y actualizar contenidos y manuales formativos para clientes., • Maximizar la satisfacción y retención de nuestra base de clientes., • Identificar riesgos de churn y desarrollar estrategias de retención y adopción., • Proporcionar feedback preciso sobre casos de uso y mejoras potenciales del producto., • Trabajar con el equipo de marketing para desarrollar casos de éxito y testimonios de clientes., • Mantener informados a los clientes sobre las novedades de producto y el roadmap., • Programar y realizar QBRs., • Realizar webinars y sesiones de formación que incrementen la adopción del producto., • Identificar, generar y negociar propuestas de cross y upsell., • Mantener actualizado nuestro CRM de clientes y realizar seguimiento de las tareas y métricas de salud de las cuentas., • Mantenerse actualizado en las novedades mensuales del software para actuar como consultor experto con los clientes. Requisitos • +1 años gestionando cuentas clave como Account Manager o Customer Success, • +1 año en SaaS / Software ¿Qué ofrecemos? • Teletrabajo 100% para siempre aunque puedes venir a visitarnos cuando quieras a nuestras oficinas de Av. Burgos en Madrid., • Jornada flexible: El horario general es L a J: 9.00-14.30h y de 15:30-18:30h. Viernes 9:00 a 15:00 pero cuéntanos si necesitas reducir jornada o adaptar el horario., • 23 días de vacaciones al año