Beca Prevención de Riesgos Laborales (PRL) - Minor Hotels Spain - Hosco - Alcobendas

Desde Adecco estamos buscando un/a perfil de Supervisor/a de Operaciones de Customer Service para una importante multinacional ubicada en la zona de Alcobendas. Responsabilidades: El Supervisor de Operaciones con Clientes formará parte del equipo de Supply Chain y será responsable de la gestión integral de las operaciones B2B, con un fuerte enfoque en la gestión de pedidos, la ejecución de entregas, la resolución de incidencias operativas y las devoluciones El puesto actúa como único punto de responsabilidad operativa sobre el nivel de servicio B2B y trabaja estrechamente con Ventas, Logística, Finanzas y socios externos. 1. Gestión integral de operaciones B2B • Asumir la responsabilidad integral de las operaciones B2B, incluyendo la gestión de pedidos, el seguimiento de entregas, la resolución de incidencias, la gestión de devoluciones y el soporte posterior a la entrega., • Gestionar el ciclo completo de los pedidos de clientes clave en España y Portugal, asegurando que se procesen correctamente, se supervisen de forma proactiva y se entreguen conforme a los requisitos del cliente., • Gestionar de forma autónoma las excepciones operativas, las incidencias de entrega y las escalaciones de clientes dentro de los marcos y políticas definidos., • Coordinar y supervisar los procesos de devoluciones B2B, garantizando una correcta gestión física, la precisión en los sistemas y la alineación financiera con Logística y Finanzas., • Garantizar la fiabilidad operativa, una resolución ágil y una comunicación clara durante todo el ciclo de servicio al cliente B2B. 1. Gestión de pedidos para grandes distribuidores • Aportar experiencia demostrable en la gestión de pedidos para grandes distribuidores y cuentas estratégicas de España y Portugal, incluidos clientes como El Corte Inglés, MediaMarkt, Carrefour, Continente y grupos de distribución equivalentes., • Conocer las expectativas operativas de los grandes distribuidores, incluidas las ventanas de entrega, la exactitud de los pedidos, los requisitos documentales, las citas de entrega y el seguimiento de incidencias., • Actuar como contacto operativo de confianza para los interlocutores internos en relación con el estado de los pedidos, los riesgos de entrega y las incidencias de servicio que afecten a cuentas 1. Gestión directa de clientes y apoyo a Ventas • Trabajar directamente con los clientes en el estado de los pedidos, el seguimiento de entregas, las incidencias operativas y las consultas relacionadas con el servicio cuando sea necesario., • Actuar como la mano derecha operativa de Ventas, asumiendo la responsabilidad sobre la ejecución de los pedidos para que el equipo comercial pueda centrarse en generar nuevos pedidos y desarrollar las relaciones con los clientes., • Garantizar que los clientes reciban información operativa clara, precisa y puntual, alineada internamente con Ventas, Logística, Finanzas y el operador logístico., • Asumir la resolución de problemas relacionados con los pedidos, incluidos bloqueos, riesgos de entrega, falta de información, reclamaciones y acciones de seguimiento, hasta su cierre. 1. Comunicación con Ventas y seguimiento del estado de los pedidos • Proporcionar al equipo de Ventas información clara, puntual y estructurada sobre el estado de los pedidos, el progreso de las entregas, los pedidos bloqueados, los retrasos y los plazos previstos de resolución., • Traducir las actualizaciones operativas en información práctica que Ventas pueda utilizar con los clientes, garantizando la alineación y evitando mensajes contradictorios., • Escalar con rapidez los riesgos críticos de servicio o las incidencias con impacto en el cliente, incluyendo un resumen claro de la causa raíz, la situación actual, los siguientes pasos y el responsable. 1. Coordinación con el operador logístico y ejecución de entregas en plazo • Gestionar y realizar el seguimiento del operador logístico para asegurar entregas puntuales y una ejecución fiable conforme a los requisitos del cliente., • Coordinar las citas de entrega, el seguimiento del transporte, la ejecución en almacén, los comprobantes de entrega y la resolución de incidencias con el operador logístico y el equipo de Logística. • Exigir y apoyar al operador logístico cuando el rendimiento de las entregas esté en riesgo, asegurando prioridades claras, una escalación rápida y medidas correctivas. • Supervisar las incidencias de entrega y los problemas recurrentes de servicio, identificando oportunidades de mejora de procesos y de control operativo. 1. Finanzas y resolución de bloqueos de pedidos • Trabajar estrechamente con Finanzas para desbloquear pedidos afectados por bloqueos de crédito, precios ausentes, discrepancias de precios u otras incidencias financieras o de sistemas., • Coordinar a Ventas, Finanzas, Operaciones con Clientes y Logística para que los pedidos bloqueados se resuelvan rápidamente y con una responsabilidad claramente definida., • Comunicar con antelación los riesgos de liberación de pedidos cuando puedan afectar a las fechas de entrega, los compromisos con los clientes o los niveles de servicio. 1. Coordinación transversal y externa • Coordinarse regularmente con el resto del equipo de Supply Chain, Logística, Finanzas, Ventas y socios externos para resolver incidencias operativas B2B y relacionadas con devoluciones., • Garantizar una estrecha alineación entre las Operaciones B2B con Clientes y los flujos logísticos físicos., • Apoyar la mejora continua de la eficiencia del servicio, la exactitud de los pedidos, la fiabilidad de las entregas y la satisfacción del cliente mediante la colaboración transversal. 1. Seguimiento del rendimiento, reporting y gestión de riesgos • Supervisar los indicadores de servicio al cliente y el rendimiento operativo, con especial atención a las métricas de Operaciones B2B con Clientes., • Identificar tendencias, riesgos operativos y oportunidades de mejora, incluidas sus implicaciones financieras, de servicio y de cumplimiento., • Impulsar de forma proactiva medidas correctivas para proteger la experiencia del cliente, el control de costes y la estabilidad operativa. Requisitos • Experiencia previa en áreas relacionadas., • Identificar de forma proactiva los riesgos de los pedidos y coordinar medidas correctivas antes de que afecten al rendimiento de las entregas o a la satisfacción del cliente (Experiencia en trato con clientes)., • Manejo de Excel y CRM (Netsuite/SAP), • Nivel de inglés B2, • Muy buenas habilidades comunicativas. Beneficios del puesto (Se ofrece) Rango salarial: entre 30.000 y 35.000 € brutos anuales, en función de la experiencia. Contrato temporal: hasta finales de abril.

Job Summary To drive the development and growth of Geely Auto Spain’s corporate fleet business by identifying, acquiring and developing key B2B customers across the Spanish market Lead the Used Vehicle (VO) and Remarketing strategy in Spain, maximising residual values, accelerating stock rotation and protecting profitability for the brand and dealer network. As a key ambassador of Geely in the Spanish fleet market, the position will contribute to establishing the brand among corporate customers, leasing and rental companies, fleet operators and other relevant B2B partners. Key Responsibilities • Proactively identify, prospect and acquire new corporate fleet customers, developing Geely’s presence within the Spanish B2B automotive market., • Build and maintain strong long-term relationships with fleet managers, procurement teams, HR departments, mobility managers and other key decision-makers within corporate customers., • Deliver agreed fleet sales, registrations, revenue and profitability targets, maintaining a strong and continuously developing commercial pipeline., • Prepare competitive fleet offers based on customer requirements, fleet size, vehicle usage and replacement cycles, and lead commercial negotiations through to contract closure., • Develop relationships with leasing companies, renting operators, fleet management companies and other strategic partners to improve Geely’s competitiveness and accessibility within the corporate market., • Identify and manage corporate fleet tenders and Requests for Proposal (RFPs), coordinating internal stakeholders to deliver competitive and commercially sustainable proposals., • Maintain accurate and up-to-date information on prospects, opportunities, negotiations and expected volumes within the CRM system, providing regular sales forecasts and business updates., • Work closely with Sales, Dealer Network, Finance, Marketing, Logistics and Aftersales teams to ensure competitive offers, vehicle availability and a high-quality customer experience., • Define and implement the VO & Remarketing strategy for Spain., • Monitor residual values, market prices, depreciation and competitor positioning., • Manage remarketing of demos, pre-registered, rental, leasing and fleet vehicles., • Define pricing, ageing and stock rotation policies., • Manage and optimise B2B, B2C, auction and dealer remarketing channels., • -Support GFV, leasing and finance programmes with residual-value expertise., • Develop and monitor VO KPIs and profitability., • Work closely with Sales, Finance, Fleet, Marketing, Aftersales and the dealer network., • Support the development of a future Certified Used Vehicle programme., • Provide regular market intelligence and recommendations to management. Experience • Minimum 5 – 8 years of relevant commercial experience within the automotive industry, preferably in fleet sales, corporate sales, B2B sales, leasing/renting and UC, • Strong knowledge of the Spanish automotive and corporate fleet market., • Proven track record in new business development and customer acquisition, with a strong hunter mentality and demonstrated ability to open and develop new accounts., • Existing network of contacts among corporate fleet customers, leasing/renting companies, fleet managers or mobility decision-makers will be highly valued., • Solid understanding of fleet commercial concepts including TCO, residual values, leasing/renting, fleet discounts, vehicle taxation and electrification., • Demonstrated experience in commercial negotiations, preparation of business proposals and management of complex B2B sales processes., • Fluent Spanish and a strong professional level of English., • Willingness to travel regularly across Spain. Competencies • Strong commercial and results-oriented mindset., • Excellent business development and negotiation skills., • Proactive hunter mentality with a strong ability to generate new opportunities., • Excellent communication, presentation and influencing skills., • Strong understanding of the automotive business and fleet customer needs., • Ability to work independently and take ownership of the full sales cycle., • Strong planning, pipeline management and prioritisation skills., • Entrepreneurial mindset and ability to operate successfully in a fast-growing and evolving organisation., • High level of resilience, energy and initiative., • Collaborative approach and ability to work effectively across different functions and cultures.

Who We Are At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected. Our Global Reach JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world. Learn more about who we are and what we do: https://corporate.jd.com/ About The Team You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. What Youll Do 1.Last Mile capacity planning: Creation of structured capacity plans on a 1-6 months time frame 2.Last Mile Risk Mitigation: Monitor actual capacity to identify capacity risks and propose risk mitigation approaches 3.Execution analysis: Analyze and understand gaps between plan and execution and work with relevant stakeholders to rectify gaps 4.System and Process Optimization: Implement continuous improvement processes to constantly improve the quality of our last mile capacity 5.Peak Planning: Create and coordinate the execution of peak capacity plans About You 1.Education: Bachelors degree or higher; 1. Experience in capacity planning, capacity controlling 3.Proficient in Office software and solid data analysis and management skills. 4.Possess a strong sense of responsibility, strong communication and coordination skills, and strong logical thinking and problem-solving abilities. What We Offer Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us. At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.

📢 WE ARE HIRING – FLOOR MANAGER | MADRID Em Sherif is looking for an experienced and passionate Floor Manager to join our team in Madrid. 🔹 Position: Floor Manager 📍 Location: Madrid, Spain Key Responsibilities: • Oversee the daily operations of the restaurant floor and ensure smooth service., • Lead, supervise, and motivate the front-of-house team., • Ensure exceptional guest service and maintain Em Sherif’s high standards., • Handle guest requests, feedback, and concerns professionally., • Monitor staff performance, grooming, and adherence to service standards., • Assist with staff training and development., • Ensure compliance with company policies, hygiene, and safety standards. Requirements: • Proven experience as a Floor Manager, or similar role in a high-end restaurant., • Strong knowledge of fine dining / upscale restaurant operations., • Excellent communication, leadership, and interpersonal skills., • Customer-oriented with a strong attention to detail., • Ability to work in a fast-paced and demanding environment., • Professional appearance and positive attitude., • Fluency in English is required; Spanish is a strong advantage. Arabic is a plus., • Based in Madrid If you are passionate about hospitality and would like to be part of the Em Sherif journey in Madrid, we would love to hear from you! 📩 Interested candidates are invited to apply by sending their CV via LinkedIn or by mail at hr@emsherif.es #WeAreHiring #FloorManager #HospitalityJobs #RestaurantJobs #MadridJobs #FineDining #F&BJobs #Madrid #EmSherif

Sonae Sierra is a fully integrated real estate company delivering end-to-end solutions across development, management, and investment. With over 35 years of experience, we manage more than €6.8 billion in assets across a diverse range of asset classes and have built a solid track record with leading investors and financial institutions. Our international presence spans 36 countries in Europe, Latin America, Africa, and Asia, supported by a team of around 900 people. Guided by strong ethical principles and a deep commitment to sustainability, we are focused on long-term value creation, operational excellence, and growth. At Sonae Sierra, you will thrive in an open-minded, multicultural community that values diverse perspectives and expertise. Here, you are empowered to own your journey, tap into a rich ecosystem of learning, and build a meaningful career shaping the future of real estate. Requirements: • 2+ years in a customer-facing residential, hospitality, or student-services role, with some supervisory or team-coordination responsibility., • PBSA, co-living, build-to-rent, residence life, or hotel front-of-house / guest-relations background — or a clear blend of these., • Demonstrable experience running or supporting check-in/check-out, arrivals, or guest-journey processes at volume., • Experience organising events, activities, or community programming for residents, guests, or students., • Comfortable with booking/PMS, CRM, and maintenance-ticketing systems, and with accurate record-keeping under data-protection rules. Responsibilities • Resident relationship & first contact: front-line owner of the resident relationship; first port of call for questions, requests, and complaints, escalating to the GM or specialists where needed., • Check-in / check-out: manages the full move-in and move-out journey — inductions, key/access handover, inventories, deposit and condition processes, and the intense start-of-term arrival peak., • Maintenance, catering & service triage: logs, priorities and tracks maintenance tickets and catering/concession or general-service requests to resolution, coordinating on-site team and contractors., • Room allocation: administers allocations and room moves, balancing occupancy optimization with resident fit and cohort needs., • Community & events: designs and delivers a calendar of social, wellbeing and cultural events that drives belonging, retention and re-bookings., • Pastoral & wellbeing: provides first-line pastoral support, recognizes welfare and safeguarding concerns, and signposts to university and external services following clear escalation protocols., • Conduct & community standards: handles anti-social behavior and conduct issues fairly and consistently, with accurate, GDPR-compliant record-keeping., • Deputizing: acts as second-in-command, covering core GM operational duties when the GM is unavailable. If this sounds like the kind of challenge you would enjoy, we’d love to hear from you!