Hotel•51-250 empleados
Con nosotros desde abril, 2022
Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation.
Kimpton Hotels & Restaurants
Kimpton Aysla Mallorca
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5 ofertas activas
What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Manager you’ll help the General Manager in supervising all aspects of housekeeping and laundry – and ensure high standards are maintained. You will report to the General Manager. Your day-to-day: - Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity. - Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation). - Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. - Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements. - Handle complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction. - Ensure staff is properly trained and has the tools and equipment to carry out job duties - Promote teamwork and quality service through daily communication and coordination with other department managers. - May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. - Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
¿De qué trata el trabajo? Te encargarás de todos los aspectos relacionados con el restaurante gastronómico del hotel, supervisando que el funcionamiento de la cocina del punto de venta sea el adecuado, manteniendo los estándares y pautas gastronómicas marcadas. Reportarás al Chef Ejecutivo. Tu día a día: - Realizar previsiones, planes e informes sobre la productividad y pedidos del restaurante. - Mantener actualizados y correctos los precios y la documentación de todos los platos que se elaboren. - Formar a todos los empleados de acuerdo a la normativa y asegurarse de que cuenten con la formación y las herramientas adecuadas. - Impulsar el trabajo en equipo y la calidad del servicio mediante la comunicación y coordinación diarias con los demás departamentos. - Pedir a los clientes su valoración para mejorar la calidad y presentación de la comida y ayudar a resolver las dudas y problemas de los clientes relacionados con los servicios de cocina. - Ayudar al Chef Ejecutivo a planificar el menú, pedidos, materiales y escandallos. - Asegurarse de que todos los platos del menú se preparan y presentan de acuerdo con las recetas y normas establecidas. - Seguir los procedimientos para asegurar la seguridad y buen almacenamiento de los productos de alimentación y bebida, del inventario y del equipamiento. - Asegurarse de que todo el equipamiento de cocina y almacenamiento esté en buen estado y se limpie periódicamente. ¿Qué esperamos de ti? - Estudios relacionados con el puesto. - Experiencia previa gestionando restaurante o punto de venta en hotel de similares características. - Actitud positiva, proactiva, enérgica, dinámica, empática con capacidad de trabajo en equipo y pasión por el servicio. - Se valorará positivamente experiencia previa en aperturas. ¿Qué puedes esperar de nosotros? - Salario competitivo. - Descuento en alojamiento en hoteles del grupo. - Programa de reconocimiento de empleados. - Manutención. - Uniforme.
What’s the job? As Bellboy you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage. Reports to the Front Office Manager. Your day-to-day: - Greet all guests upon arrival. - Assist guests with luggage to their rooms promptly when checking in and upon checking out. - Promote all hotel functions and facilities. - Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths. - Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc. - Remove trash, papers, cans, bottles, cups, etc., in lobby area. - Assist guest with general information when Front Office is not available. - Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants). - Polish and clean bell carts daily. - Assist guests into automobiles or taxi. - Prevent entrance of unauthorized or undesirable persons. - Quickly respond to guest requests in a timely and friendly matter. What we need from you: - Bachelor’s degree in hospitality or related field. - 2+ years’ experience working in Front Office department. - Must be fluent in local language and English, additional languages will be highly valuable. - Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us: - Competitive salary. - Discounted international room rates. - Employee recognition programmes. - Training programmes and access to IHG’s training tool. - Meals whilst on duty. - Uniform and laundry service.
What’s the Job? As a Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Manager. Your day-to-day: - Be the warm welcome that kicks off a memorable guest experience! - Support the Front Office Supervisors in all required tasks. - Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. - Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. - Handle cash and credit transactions. - Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. - Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. - Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. - Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. - Take pride in your appearance and place as a brand ambassador. - Always know what events and activities are on the day’s schedule. What we need from you: - Bachelor’s degree in hospitality or related field. - 2+ years’ experience working in Front Office department. - Must be fluent in local language and English, German will be highly valuable. - Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us: - Competitive salary. - Discounted international room rates. - Employee recognition programmes. - Training programmes and access to IHG’s training tool. - Meals whilst on duty. - Uniform and laundry service.
¿De qué trata el trabajo? Te encargarás de dar apoyo en todos los aspectos relacionados con la limpieza de las habitaciones y áreas comunes del hotel. Reportarás a Housekeeping Manager. Tu día a día: - Llevar a cabo la limpieza y el mantenimiento de las habitaciones de los huéspedes, asegurándose de que se limpien siempre según los estándares de la marca, y de que estén bien presentadas y mantenidas. - Informar de cualquier defecto de mantenimiento en las habitaciones y en los pisos de los huéspedes. - Prestar atención y notificar cualquier incidencia notificada por los clientes. - Asegurar altos niveles de limpieza en todo el hotel, incluyendo las zonas comunes. - Asegurar que todos los materiales de limpieza se manipulen correctamente y cumplir con las normas de Seguridad e Higiene establecidas. ¿Qué esperamos de ti? - Experiencia previa en limpieza de hoteles. - Actitud positiva, proactiva, enérgica, dinámica, empática con capacidad de trabajo en equipo y pasión por el servicio. ¿Qué puedes esperar de nosotros? - Salario competitivo. - Descuento en alojamiento en hoteles del grupo. - Programa de reconocimiento de empleados. - Programa de formación y acceso a herramientas formativas. - Uniforme y lavandería. - Manutención los días de trabajo.
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