Coordinador/a - Bola Boom Kids Party & Play Center

Position: Front Desk Executive Location: Marbella, Nueva Andalucia Duties & responsibilities • Welcoming and directing our guests, assisting and providing information with a variety of tickets/options, • Capture sales from the incoming calls, inquiries and coordinate details of each reservation or inquiry, • Processing payments/deposits and sending confirmation details to customers, • Providing support to customers who may need to amend or cancel a reservation, • Answering phone calls, respond to emails, WhatsApp in an impeccable manner and etiquette, • Handle cash transactions, receive and process all payments according to standard procedures, process credit and debit card, • Respond to complaints in a positive manner and, ability to constructively resolve conflicts, • Collect and communicate visitors feedback and suggestions, • Coordinate with the colleague(s) and keep an inventory of stock, • Perform daily opening and closing procedures, • Learn about our offerings, promotions, campaigns and events and communicate information about these with guests, • Sell beverages and goods at the bar/showcase, • Support the upkeep, cleanliness, and overall presentation of the premises to ensure a welcoming environment for guests. Safety / Security • Adhere to all policies and procedures, • Assist visitors in case of an incident or an emergency situation, • Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc) Qualification • 1+ year experience in customer service/family learning/retail operations, • Experience working with young children and their families is preferred, • Basic knowledge of CRM programs, MS Office, • Excellent communication skills and ability to interact positively with children, adults, and large groups, • Experience working in a fast-paced, high-volume environment, • English and Spanish B2+, other languages are plus, • Lots of positive energy and patient Demands • The working timings include evening & weekend shifts, • Uniform/dress code required We offer • Official employment

Join our team as a (freelance) tour guide in Marbella! Lead small groups of tourists, share Spanish flavours and Marbella’s history. Amazing atmosphere, great pay and a fun international team await! Do you live in Marbella and love sharing its stories, flavours, and hidden corners with visitors? Are you the kind of person who knows the centre like the back of your hand and enjoys meeting people from all over the world? Then we’d love to meet you! Marbella Adventures is looking for enthusiastic (freelance) guides to lead walking city tours and tapas tours in Marbella Old Town. You’ll be introducing small international groups to the history of Marbella, Spanish culture, and, of course, delicious local food and drinks. Depending on your interests and availability, you can also help out with other activities, such as hikes, setting up luxury picnics, and more. What we offer • A fun, social freelance role in the heart of Marbella, • Competitive pay per tour (keep in mind: this is seasonal work, with more tours in high season and fewer in low season), • Flexible working hours – you choose when you’re available, • Work in a young, international and fun team You are someone who • Is at least 21 years old, • Is a true Marbella local or has lived in Spain for at least a year, • Speaks and understands Spanish and English fluently, • Has an outgoing, friendly personality and feels comfortable leading groups in English, • Is reliable, flexible, and available in the evenings and weekends, • Enjoys sharing stories, tips, and local insights with travellers, • Is a true foodie and loves Spanish cuisine What's it like to be a city guide for Marbella Adventures? Based on your availability, you’ll be assigned tours that you can view in your calendar application. Before each tour, you head to the meeting point where you’ll meet your group. You can expect guests come from all over the world. A large part of our clientele is from the USA and Canada, but we also regularly welcome travellers from Scandinavia, the Netherlands, Germany, and even Australia. Every group is different, and that’s what makes it fun: you tune into their energy, adapt your style, and enjoy discovering the city together. We provide you with well-prepared routes, key information, and thorough training, so you always feel confident and supported. At the same time, there’s plenty of room to add your own personal touch — telling stories in your own way and bringing your own energy to each tour. You’ll guide guests through beautiful streets that change throughout the year — from lively summer evenings to cosy streets filled with Christmas lights. One evening you might be leading a tapas tour, strolling through charming alleys, sharing laughs, stories, and delicious local flavours. The next day, you could be showing people around on a sunny afternoon city tour, mixing famous highlights with hidden gems only locals know. At the end of each tour, your guests leave with big smiles, great memories, and the feeling that they’ve truly experienced Marbella — not just seen it. And as a little bonus, you’ll often receive generous tips from travellers!

Responsibilities: • Manage and organize the karaoke song queue., • Ensure a smooth evening and maintain a positive atmosphere., • Interact with guests to help them choose and perform songs. Requirements: • Love for music and knowledge of various musical genres., • Excellent communication skills and ability to engage with the audience., • No mixing or DJ skills required.