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  • VILLA TATEL Marbella
    Assistant General Manager
    Assistant General Manager
    3 days ago
    €2500–€4000 monthly
    Full-time
    Marbella

    The Assistant General Manager (AGM) plays a critical supporting role to the General Manager, acting as a key operational leader and strategic partner. This position ensures the daily execution of the restaurant’s vision, maintaining exceptional service, operational efficiency, and financial health. The AGM handles most day-to-day managerial duties, allowing the GM to focus on broader initiatives while developing future leadership skills. Key requirements: Years of experience: At least 3 years as Assistant General, Restaurant Manager or similar, Work experience: fine dining restaurants or 5 * hotel Languages: Spanish & English - professional level PRIMARY RESPONSIBILITIES • Operational Leadership: Oversee daily restaurant operations, ensuring smooth service, high standards, and guest satisfaction across all departments., • Team Management: Supervise and mentor department heads and staff, fostering teamwork, accountability, and continuous improvement., • Guest Experience: Act as the main contact for guest issues, ensuring professional resolution and maintaining brand reputation., • Financial Oversight: Support budgeting, cost control, and profitability targets through data-driven decision-making., • Compliance & Safety: Guarantee adherence to all health, safety, and licensing standards through regular audits and staff training., • Recruitment & Training: Lead hiring, onboarding, and performance management for key FOH/BOH roles., • Marketing & Events Support: Collaborate with GM and marketing to execute promotions, events, and guest engagement initiatives., • Policy Implementation: Maintain and enforce operational procedures, ensuring consistent service and cleanliness standards. KEY SKILLS Leadership & Team Building: Ability to inspire, train, and develop a high-performing team. Communication: Excellent verbal and written communication skills for interacting with guests, staff, and suppliers. Problem-Solving: Strong analytical and decision-making abilities to address operational challenges swiftly. Customer Service: Exceptional interpersonal skills and a guest-centric approach to problem-solving. Financial Acumen: Competence in managing budgets, controlling costs, and analyzing financial data. Adaptability: Flexibility to thrive in a fast-paced, dynamic environment and manage multiple priorities. PERFORMANCE METRICS • Guest Satisfaction Scores (e.g., online reviews, comment cards)., • Achievement of financial targets (e.g., staff cost percentage, food cost percentage, revenue growth)., • Staff Retention and Employee Engagement scores., • Operational Efficiency (e.g., speed of service, waste reduction)., • Adherence to health and safety regulations (e.g., inspection scores)., • Successful execution of training programs and staff development initiatives. CHALLENGES AND SUCCESS FACTORS The AGM role can be demanding, requiring a constant balancing act between operational demands, staff management, and guest satisfaction. Common challenges include managing unforeseen staffing shortages, resolving high-pressure guest complaints, and adapting to fluctuating business volumes. Success in this role hinges on exceptional organizational skills, emotional intelligence, the ability to delegate effectively, and a proactive approach to problem-solving. A successful AGM is a master of multitasking and a champion of positive restaurant culture, capable of maintaining composure and driving results even under pressure. CAREER PROGRESSION The Assistant General Manager position is an excellent steppingstone for ambitious hospitality professionals. Demonstrated success in this role often leads directly to promotion to General Manager, overseeing a single restaurant. Further progression can include multi-unit management, regional operations roles, or even corporate positions within larger hospitality groups. The skills honed as an AGM are highly transferable and valued across the broader service industry. REPORTING STRUCTURE

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  • JACKS AMERICAN RESTAURANT SL
    Encargado/a
    Encargado/a
    2 months ago
    €4000–€4500 monthly
    Full-time
    Marbella

    Director/a General – Importante Establecimiento de Hostelería en Marbella (English below) Salario: 4.000–4.500 € brutos al mes Ubicación: Marbella, España Sobre el Puesto Un reconocido y prestigioso restaurante en Marbella busca un/a Director/a General con experiencia y dinamismo para supervisar las operaciones diarias, impulsar la excelencia en el servicio y liderar a un equipo apasionado. Se trata de una oportunidad única para formar parte de uno de los destinos gastronómicos más prestigiosos de la Costa del Sol. El/la Director/a General será responsable de garantizar que el restaurante ofrezca una experiencia excepcional a los clientes, mantenga la eficiencia operativa y alcance los objetivos financieros. El/la candidato/a ideal aportará un liderazgo probado en hostelería de alto nivel, con un profundo conocimiento del servicio, la gestión de equipos y la satisfacción del cliente. Responsabilidades Clave Liderar, formar e inspirar a los equipos de sala y cocina para mantener estándares de clase mundial. Supervisar las operaciones diarias del restaurante, garantizando un servicio fluido y una satisfacción constante de los clientes. Implementar y supervisar sistemas, procedimientos y políticas operativas para maximizar la eficiencia. Gestionar presupuestos, informes financieros y control de costes para alcanzar objetivos de ingresos y rentabilidad. Colaborar estrechamente con la propiedad y la alta dirección en el desarrollo y la ejecución de estrategias de negocio. Fomentar una cultura laboral positiva centrada en el trabajo en equipo, la responsabilidad y la mejora continua. Asegurar el cumplimiento de todas las normativas de salud, seguridad y licencias. Gestionar las relaciones con los clientes con profesionalidad, atendiendo comentarios y sugerencias de forma rápida y eficaz. Colaborar con el equipo de cocina para garantizar que la ejecución del menú cumpla con los estándares de la marca y de calidad. Requisitos Mínimo 5 años de experiencia en gestión dentro de un entorno hostelero de alto nivel o gastronomía de lujo. Fuertes habilidades de liderazgo y comunicación, con capacidad para motivar y desarrollar equipos diversos. Sólidos conocimientos financieros y experiencia en elaboración de presupuestos, previsiones y gestión de P&L. Habilidades excepcionales de organización y resolución de problemas. Nivel fluido de inglés y español (otros idiomas serán valorados). Imagen profesional, con seguridad y experiencia en la atención a clientes VIP. Disponibilidad horaria flexible, incluyendo noches, fines de semana y festivos. Qué Ofrecemos Salario competitivo de 4.000–4.500 € brutos mensuales. La oportunidad de liderar en uno de los establecimientos más respetados de Marbella. Equipo directivo y de propiedad comprometido y de apoyo. Un entorno laboral dinámico, enérgico y con oportunidades de crecimiento. General Manager - Leading Hospitality Venue in Marbella Salary: €4,000–€4,500 gross per month Location: Marbella, Spain About the Role A leading, high-profile restaurant in Marbella is seeking an experienced and dynamic General Manager to oversee daily operations, drive service excellence, and lead a passionate team. This is a unique opportunity to join one of the most prestigious hospitality destinations on the Costa del Sol. The General Manager will be responsible for ensuring the restaurant delivers an exceptional guest experience, maintains operational efficiency, and achieves financial objectives. The ideal candidate will bring proven leadership in high-end hospitality, with a deep understanding of service, staff management, and customer satisfaction. Key Responsibilities Lead, train, and inspire the front-of-house and back-of-house teams to maintain world-class standards. Oversee day-to-day restaurant operations, ensuring smooth service and consistent guest satisfaction. Implement and monitor operational systems, procedures, and policies to maximize efficiency. Manage budgets, financial reporting, and cost controls to achieve revenue and profitability targets. Work closely with ownership and senior management to develop and execute business strategies. Foster a positive workplace culture focused on teamwork, accountability, and continuous improvement. Ensure compliance with all health, safety, and licensing regulations. Handle guest relations with professionalism, addressing feedback promptly and effectively. Collaborate with the kitchen team to ensure menu execution meets brand and quality expectations. Requirements Minimum 5 years of management experience in a high-end or fine dining hospitality environment. Strong leadership and communication skills, with the ability to motivate and develop diverse teams. Solid financial acumen and experience with budgeting, forecasting, and P&L management. Exceptional organizational and problem-solving abilities. Fluent in English & Spanish (additional languages are a plus). Well-presented, professional, and confident in handling VIP clientele. Flexible schedule, work evenings, weekends, and holidays as required. What We Offer Competitive gross monthly salary of €4,000–€4,500. Opportunity to lead at one of Marbella’s most respected dining establishments. Supportive ownership and management team. A dynamic, high-energy work environment with opportunities for growth.

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