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  • Front Desk Manager (July) - W Barcelona
    Front Desk Manager (July) - W Barcelona
    hace 4 días
    Jornada completa
    Eixample, Barcelona

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Sin experiencia
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  • Chef
    Chef
    hace 6 días
    Jornada completa
    Sant Martí, Barcelona

    Chef – Serbian Cuisine Specialist Job Summary We are seeking a skilled and passionate Chef specializing in traditional Serbian cuisine to join our culinary team. The ideal candidate has extensive knowledge of authentic Serbian cooking techniques, recipes, and ingredients, and is committed to preparing high-quality, traditional dishes while maintaining excellent food safety and kitchen standards. This is a full-time position requiring 40 hours per week. Key Responsibilities • Prepare and cook a variety of traditional Serbian dishes using authentic recipes and techniques., • Plan, organize, and manage daily food preparation and cooking activities., • Ensure consistency, quality, and presentation of all meals., • Select, prepare, and store fresh ingredients in accordance with food safety regulations., • Maintain cleanliness and hygiene throughout the kitchen., • Monitor inventory levels and assist with ordering food and kitchen supplies., • Minimize food waste while maintaining cost efficiency., • Collaborate with kitchen staff to ensure smooth service during operating hours., • Ensure compliance with all health, safety, and sanitation standards., • Contribute ideas for seasonal menus and traditional Serbian specialties. Qualifications • Proven experience as a Chef specializing in Serbian cuisine., • Demonstrated ability to prepare authentic Serbian traditional dishes, including grilled meats, stews, pastries, soups, and desserts., • Strong knowledge of Serbian culinary traditions, ingredients, and cooking methods., • Knowledge of food safety, hygiene, and sanitation standards., • Excellent time management and organizational skills., • Ability to work efficiently in a fast-paced kitchen environment., • Team-oriented with strong communication skills., • Culinary training or relevant professional experience is preferred. Working Hours • Full-time position., • 40 hours per week, with shifts scheduled according to business needs, including evenings, weekends, and holidays as required. Preferred Qualities • Passion for preserving and promoting authentic Serbian cuisine., • Attention to detail and commitment to high culinary standards., • Reliability, professionalism, and a positive attitude., • Ability to work independently and as part of a team.

    Inscripción fácil
  • Night Manager (Replacement contract) - Renaissance Barcelona
    Night Manager (Replacement contract) - Renaissance Barcelona
    hace 4 días
    Jornada completa
    Eixample, Barcelona

    JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Monitoring Property Operations • Monitors and ensures compliance with all Guidelines to Operations. • Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook). • Ensures employees are working in a safe environment. • Manages all period-end inventories. Supporting Profitability and Revenue Goals • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. • Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days. • Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis. • Administers plans and actions to keep chargebacks and rebates to a minimum. • Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages. • Manages employee hours. • Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues. Supporting Human Resources Activities • Promotes participation in property safety-related programs. • Monitors employee attendance and records absences/tardiness. • Promotes teamwork and employee morale. • Keeps employees informed regarding new operational procedures, standards, or programs. • Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations). • Ensures all employees have complete knowledge of emergency procedures. • Encourages employee relations through gifts, parties, outings. • Creates incentives that will promote better service and profit for the property. • Assists operations manager in processing employee payroll weekly. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Inscripción fácil
  • Asesor/a Financiero
    Asesor/a Financiero
    hace 7 días
    Jornada completa
    Eixample, Barcelona

    The Role This is a hands-on role at the core of the business. You will work closely with the founders and venue managers to ensure the bar is financially controlled, compliant, and set up for scale. Key Responsibilities: Financial Control & Reporting • Build and maintain weekly P&L reporting, • Track revenue, cost of goods (drinks & food), and labor costs, • Reconcile POS, cash, and bank transactions, • Provide clear weekly performance insights Cashflow Management • Monitor incoming and outgoing cash, • Manage supplier payments and cost schedules, • Maintain short-term cashflow visibility HR Administration & Compliance • Manage employee contracts and documentation, • Ensure valid work permits and compliance with Spanish labor law, • Coordinate payroll with external gestoría Accounting Coordination • Work closely with external accountants, • Ensure accurate invoice tracking and expense categorization, • Support monthly closing and VAT tracking Administrative & Legal Oversight • Maintain licenses, insurance, and compliance documentation, • Ensure readiness for inspections and audits Profile Must-have: • Experience in hospitality, retail, or similar operational business, • Strong understanding of Spanish accounting basics and labor regulations, • Comfortable working with P&L, costs, and cashflow, • Highly organized and detail-oriented, • Fluent in Spanish and English Nice to have: • Experience working with gestorías, • Familiarity with POS or inventory system reports, • Previous experience in Barcelona hospitality Personal traits: • Hands-on and pragmatic, • Structured and reliable, • Proactive and solution-oriented, • Comfortable working in a fast-paced environment Working Model • Part-time (2–3 days per week) or full-time depending on experience, • Flexible structure, with regular on-site presence required

    ¡Incorporación inmediata!
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  • Up to $27/hr · J-1 Intern or Trainee at Riviera Dining Group, Miami
    Up to $27/hr · J-1 Intern or Trainee at Riviera Dining Group, Miami
    hace 6 días
    Jornada completa
    Eixample, Barcelona

    Train at Riviera Dining Group in Miami on a paid J-1 Internship or Trainee program - placed and supported by Global Career Bridge (GCB), with J-1 visa sponsorship through our official U.S. Department of State-designated J-1 Visa Sponsor partner. This placement is open to EU-based hospitality and culinary candidates - students and recent graduates on the J-1 Internship track, or experienced professionals on the J-1 Trainee track. OPEN POSITIONS AND PAY Culinary & Pastry - $21-$27/hr (paid by host employer) - Culinary Intern - Pastry Intern - Sous Chef Trainee - Pastry Chef Trainee Front-of-House Reservations & Guest Experience - $26/hr (paid by host employer) - Reservations & Guest Experience (Intern or Trainee track) Food & Beverage Service - F&B tips with $19.50/hr guaranteed if tips are insufficient - Food and Beverage Intern - Banquet and Events Intern - Food and Beverage Trainee WHAT YOU GET - Paid placement at a Riviera Dining Group property in Miami, paid directly by the host employer at the rate stated for your role - 12 months of structured J-1 training with a DS-7002 training plan, supervisor evaluations and progressive responsibility - J-1 visa sponsorship (DS-2019) through GCB's official U.S. Department of State-designated J-1 Visa Sponsor partner - Mandatory J-1 health insurance for the full program - 24/7 in-country participant support from GCB - Cultural exchange in Miami - 80°F year-round, beach, Cuban food, nightlife, alongside colleagues from 50+ countries HOW PLACEMENT WORKS (6 STAGES) 1. Apply - submit CV, motivation and program preference at gcbeurope.com/riviera-dining-group 2. Pre-screen - GCB recruiter reviews eligibility, English level, role fit (≈15 min video) 3. Matching - GCB matches you with the vetted Riviera Dining Group host 4. Host interview - typically a single video interview with the host 5. Documents - GCB and the sponsor prepare your DS-7002 training plan and DS-2019, you pay the SEVIS I-901 fee and book your J-1 visa interview 6. Visa & arrival - on visa approval, travel to Miami and start the program with full GCB support WHO HANDLES WHAT - Global Career Bridge - recruitment, host matching, visa interview prep, 24/7 participant support - J-1 Sponsor partner (U.S. Department of State-designated) - DS-2019 issuance, program compliance, mandatory insurance, regulatory reporting ABOUT GLOBAL CAREER BRIDGE GCB is a Miami-based J-1 placement agency - 25+ years in cultural exchange, 200+ vetted host employers across South Florida, 50+ nationalities placed. HOW TO APPLY Go to gcbeurope.com/riviera-dining-group and submit your application. A GCB recruiter will respond within 2 business days.

    Sin experiencia
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  • Catering Sales Executive - W Barcelona
    Catering Sales Executive - W Barcelona
    hace 6 días
    Jornada completa
    Eixample, Barcelona

    POSITION SUMMARY The Catering Sales Executive plays a pivotal role within the Catering Sales division, acting as a strategic driver of revenue and a key ambassador of the W brand. This position is responsible for leading the full commercial process for all banqueting and event enquiries without accommodation—maximizing revenue, optimizing space utilization, and ensuring the consistent delivery of elevated guest experiences. As a senior member of the team, the Catering Sales Executive oversees the entire lifecycle of catering business: from proactive prospecting and high-level client engagement to contract negotiation, event planning oversight, and cross-departmental coordination. The role requires strong commercial acumen, exceptional relationship-building skills, and the ability to influence internal and external stakeholders while upholding W Standards & Programs. ESSENTIAL FUNCTIONS Processes & Procedures: Lead high-impact site inspections for key prospects and high-value catering opportunities, showcasing the property with confidence and strategic positioning. Oversee the preparation and negotiation of contracts, ensuring commercially sound terms, optimized revenue, and compliance with cancellation and attrition policies. Ensure all enquiry handling aligns with W brand standards and EAME Divisional Event Enquiry Guidelines, maintaining a consistently elevated level of communication. Take ownership of small-scale events and short-lead business, ensuring rapid conversion and operational excellence. Lead the full wedding planning journey, acting as a trusted advisor and ensuring flawless execution from initial enquiry to event day coordination. Define and manage response timelines based on client expectations, ensuring a standard turnaround of 24 hours. Evaluate operational capabilities and ensure all commitments align with brand standards and operational feasibility. Partner strategically with the Group Sales team to convert high-value opportunities and maximize total hotel revenue. Optimize revenue through strategic management of minimum consumptions and demand-based pricing considerations. Participate in advanced sales trainings, leadership development programs, and strategic meetings as required. Ensure all enquiries are accurately documented and evaluated in Recaps to support informed business decisions. Create comprehensive BEOS to ensure seamless communication across departments and flawless event execution. Oversee deposit collection and ensure 100% prepayment prior to event arrival. Foster strong cross-departmental collaboration, acting as a senior liaison between operational teams and clients. Departmental Leadership & Collaboration Provide complete and timely credit information to the Credit Manager, ensuring compliance with financial policies and securing revenue. Represent Catering Sales in event briefings, delivering clear and strategic updates on confirmed and potential business. Actively participate in weekly Catering Sales meetings, contributing insights, forecasts, and strategic recommendations. Maintain accurate and up-to-date information on tentative business blocks, supporting strategic decision-making. Ensure timely and precise updates in Opera to support accurate forecasting and revenue management. Executive Self-Management & Professional Excellence: Exercise sound judgment and autonomy in pricing decisions, adhering to strategic guidelines and revenue optimization principles. Demonstrate strong time-management and prioritization skills, ensuring consistent delivery of all responsibilities. Engage in Marriott and departmental leadership development programs to continuously enhance professional capabilities. Conduct site inspections with executive presence, adhering to departmental standards and brand expectations. Participate in the annual Engagement Survey and contribute to initiatives that enhance team culture and performance. Demonstrate strong interpersonal awareness, including effective use of body language and communication techniques. Support ESS surveys and contribute to strategic projects as assigned by the Director of Catering & Convention Services Manager and DOS. Specific job knowledge, skills and abilities Fluency in the primary languages used in the workplace. Proven track record in luxury hotel sales, with demonstrated success in driving revenue and converting high-value business. Strong analytical and commercial skills, with the ability to interpret data and make strategic decisions. Exceptional communication skills in both Spanish and English, written and verbal. Highly organized, with the ability to manage multiple priorities and work independently with minimal supervision. Strong team orientation and collaborative leadership style. Advanced computer skills, including Microsoft Word and Excel. Proficiency in Opera Sales & Catering and PMS systems. Hours: The typical working days of the Catering Sales Executive should be from 09.00 AM to 17.00 PM from Monday to Friday, but are flexible according to evening events taking place in the hotel and on events and wedding business. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Inscripción fácil
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