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  • Assistant Director of Welcome - W Barcelona
    Assistant Director of Welcome - W Barcelona
    hace 1 día
    Jornada completa
    Eixample, Barcelona

    JOB SUMMARY Assists the Director of Welcome in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • 3-5 years' experience in the guest services, front desk, or related professional area. Including Management and supervisory experience. Must be fluent in both Spanish and English. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Sin experiencia
    Inscripción fácil
  • Técnico de calidad alimentária
    Técnico de calidad alimentária
    hace 7 días
    €22000–€26000 anual
    Jornada completa
    Sant Martí, Barcelona

    Reconocida empresa del sector alimentario busca incorporar a un Técnico en calidad alimentaria de forma temporal para llevar a cabo un proyecto. TUS FUNCIONES 1. Packaging y PPWR (área prioritaria) • Gestión técnica del packaging: es una posición clave sin backup, por lo que se requiere autonomía real en la materia., • Cumplimiento de la normativa PPWR: preparación de documentación, coordinación con proveedores y clientes., • Compliance de envases (punto verde, logos de reciclaje) y homologación de packaging para proyectos. 2. Sostenibilidad de envases • Elaboración de reportes de sostenibilidad para clientes, con recopilación de información de proveedores/co-mans., • Cálculo de huella de carbono y gestión de las declaraciones periódicas ante entidades como ECOEMBES o CITEO. 3. Soporte al Sistema de Gestión de Calidad • Apoyo en la gestión de planes de Food Fraud, Food Defense y alérgenos, y en la actualización de ingredientes., • Apoyo en la preparación y mantenimiento de la documentación para la auditoría IFS, bajo la supervisión del Responsable de Calidad., • Gestión operativa con co-mans: reuniones, solicitudes e incidencias del día a día. 4. Proyectos Homologación de co-mans y de materias primas, validación de procesos y pruebas industriales. Elaboración de fichas técnicas y documentación legal/normativa de producto. Seguimiento de proyectos activos de innovación y renovación en curso. 5. Otros / Transversal Gestión de masterdata de producto. Soporte puntual a comercial, clientes y consumidores en temas de calidad.

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Sous Chef - W Barcelona
    Sous Chef - W Barcelona
    hace 4 días
    Jornada completa
    Eixample, Barcelona

    JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met • Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. • Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. • Assists Executive Chef with all kitchen operations and preparation. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. • Assists in determining how food should be presented and creates decorative food displays. • Maintains purchasing, receiving and food storage standards. • Ensures compliance with food handling and sanitation standards. • Performs all duties of kitchen managers and employees as necessary. • Recognizes superior quality products, presentations and flavor. • Ensures compliance with all applicable laws and regulations. • Follows proper handling and right temperature of all food products. • Operates and maintains all department equipment and reports malfunctions. • Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Leads shifts while personally preparing food items and executing requests based on required specifications. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Maintains the productivity level of employees. • Ensures employees understand expectations and parameters. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures property policies are administered fairly and consistently. • Communicates performance expectations in accordance with job descriptions for each position. • Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. Maintaining Culinary Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. • Trains employees in safety procedures. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Participates in the employee performance appraisal process, providing feedback as needed. • Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Inscripción fácil
  • Warehouse manager
    Warehouse manager
    hace 2 meses
    €1200–€1400 mensual
    Jornada completa
    Barberà del Vallès

    WAREHOUSE MANAGER – BARBERÀ DEL VALLÈS We are looking for an experienced and highly organized Warehouse Manager to take responsibility for the day-to-day operations of our warehouse in Barberà del Vallès. The ideal candidate will be a hands-on professional with strong experience in warehouse organization, order preparation, stock control, goods reception and shipment management. Main Responsibilities Organize and supervise the daily activities of the warehouse Prepare, check and coordinate customer orders Ensure orders are prepared accurately and within the required deadlines Organize the storage, layout and optimization of the warehouse Receive incoming goods and verify quantities, condition and documentation Manage stock entries, stock exits and internal stock movements Carry out regular stock counts and inventories Investigate and resolve stock discrepancies Prepare, verify and manage packing lists and shipping documentation Coordinate the packing, labeling and preparation of outgoing shipments Ensure products are correctly stored, identified and easily accessible Coordinate deliveries and collections with transport companies when required Monitor warehouse supplies and anticipate replenishment needs Maintain accurate warehouse and inventory records Use stock management systems, ERP software or Excel to maintain accurate information Ensure proper traceability of products and shipments Organize warehouse priorities according to customer orders and deadlines Supervise loading and unloading operations when necessary Make sure all warehouse procedures are followed correctly Maintain a clean, safe and well-organized working environment Ensure compliance with warehouse safety and internal procedures Identify operational problems and propose improvements Improve warehouse processes, organization and efficiency Support and coordinate other warehouse team members when required Communicate with the sales, purchasing, logistics and administration teams regarding orders and stock Provide regular updates regarding stock levels, pending orders, deliveries and warehouse issues Candidate Profile Minimum 5 years of professional experience in warehouse operations, logistics, stock management or a similar position Previous experience as a Warehouse Manager, Warehouse Supervisor, Senior Warehouse Operator or similar role is highly valued Fluent English is mandatory French is a strong plus Strong knowledge of warehouse operations and inventory management Experience with order preparation, goods reception, packing and shipping Comfortable working with packing lists, delivery notes and logistics documentation Experience using inventory management software, ERP systems and/or Excel Strong organizational and planning skills Excellent attention to detail Ability to prioritize and manage several orders simultaneously Ability to work independently and take ownership of warehouse operations Reliable, responsible and proactive attitude Strong problem-solving skills Good communication and teamwork skills Comfortable working in a fast-paced operational environment Hands-on profile willing to be actively involved in daily warehouse activities What We Are Looking For We are looking for someone who can truly take ownership of the warehouse: someone who knows where every product is, keeps stock information accurate, anticipates problems, ensures orders leave on time and maintains a structured and efficient working environment. Location: Barberà del Vallès, Barcelona Position: Warehouse Manager / Warehouse Supervisor Experience: Minimum 5 years English: Fluent – mandatory French: Strong advantage If you have solid warehouse experience, strong organizational skills and enjoy taking responsibility for ensuring smooth daily operations, we would be happy to receive your application.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Manager on Duty - Hotel Arts Barcelona
    Manager on Duty - Hotel Arts Barcelona
    hace 6 días
    Jornada completa
    Eixample, Barcelona

    JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Sends copy of MOD report to all departments on a daily basis. • Strives to improve service performance. • Ensures compliance with all policies, standards and procedures. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals • Understands and complies with loss prevention policies and procedures. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience • Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved. • Empowers associates to provide excellent customer service. • Provides immediate assistance to guests as requested. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Ensures associates understand customer service expectations and parameters. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Records guest issues in the guest response tracking system. Assisting Human Resources Activities • Participates as needed in the investigation of associate and guest accidents. • Observes service behaviors of associates and providing feedback to individuals. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures associates are cross-trained to support successfully daily operations. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    Sin experiencia
    Inscripción fácil
  • IT Coordinator - Renaissance Barcelona
    IT Coordinator - Renaissance Barcelona
    hace 6 días
    Jornada completa
    Eixample, Barcelona

    POSITION SUMMARY Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Enter commands and activate controls on computer and peripheral equipment. Resolve non-routine problems with hardware, software, or guest room internet access. Analyze, recommend, and implement process improvements. Maintain inventory of technology devices. Maintain PBX/telephone switchboard systems and associated hardware. Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate information using computers and/or Point of Sale (POS) systems. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Inscripción fácil
  • HR Director - Barcelona
    HR Director - Barcelona
    hace 12 días
    Jornada completa
    Eixample, Barcelona

    We are looking for a talented part-time People Director (50-60%) to join our dynamic team, at our Barcelona office. In this role, you will be exposed to an international group spanning various business units, where your ability to protect and nurture our culture and to excel at recruitment will be absolutely key to your success. RESPONSIBILITIES Strategic HR & business partnering Act as HR Business Partner for all companies in the group. Ensure HR monitoring and compliance. Be accountable for the OKRs process, together with our Chief of Staff. Run the annual employee survey and propose an annual HR plan based on the results. Own, monitor and act on the people dashboards to steer performance across destinations. Prepare the people slides for our board meetings. Culture, communication & engagement Be the guardian of our group's culture. Lead HR and internal communication projects (internal newsletters, AI trainings, Learning & Development, etc.). Organise and host our annual offsite for the Eterniti and Emerald Stay team. Talent acquisition & development Oversee recruitment and training. Participate in team members' onboardings and offboardings. Deliver individual training sessions (e.g. presentation or communication skills). Help managers develop their coaching and mentoring skills. Team management, entities & tools Manage two HR team members. Complete the HR integration with the Jewels (acquired companies). Handle key individual HR matters and HR situations that escalate. Be accountable for our HR tools: JazzHR and Skello. Depending on priorities as well as your bandwidth, skills and interest, you may be involved in other projects, in line with your qualifications. KEY INFORMATION Employment start: as soon as possible. Reporting to the CEO (Maxime Friess) and COO (Laurent Lacourt). Position based in Barcelona. Occasional travel across our entities and destinations, as needed Permanent contract (indefinite Spanish contract) Part-time position: 20 to 24 hours / week (i.e 50%-60%). Workdays will be Tuesdays and Wednesdays (at the office), plus another half-day or weekday to be confirmed (home office possible). The application journey has 5 key steps: Step 1: screening call for selected candidates. Step 2: case study. Step 3: video interview with our Chief People Officer and our HR Manager. Step 4: video interview with our COO. Step 5: video interview with our CEO. Step 6: references check.

    Sin experiencia
    Inscripción fácil
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